SUBMIT A COMPLAINT

Steve Camilleri / Missed flight & VERY Late return

1 Sydney, New South Wales, Australia

Hello
I used Jetstart to fly to Melbourne from Sydney (& back last weekend)
So I was booked to fly Friday 7th January 2011 (booked on flight DJ35)
A string of events... when I booked the flight early November via web, I did not receive details of my flight. by email (as per usual with Qantas, Virgin, Lyfthanse etc...)
So on the thursday before flying out, I called Jetstart & spoke to an agent.
And he did locate (by Name & Date) provide me with my flight Number DJ35 departing Sydney at 15:10 PM Friday 07/01/2011...
I got to the Jetstart terminal at 14:00...
And went to get my seat allocation by machine... but could not find my booking.
I then followed the queue... and spoke to a service person.
I was told that DJ35... flew out of International !
And that given the time was (by then 14:15) ... it was too late to taxi accross to International Kingsford Smith... because being an Internaltion flight... gates closed 1 hours
Pre take off...
I must mention that when the agent I spoke to on the phone to get my flight details did not advise that DJ35 ... departed out of International... and that a Passport needed.
So... I missed that flight...
I then had to pay 80 $ and wait till (Original 18:00) to fly out on DJ525 ... which eventually took off at 7 PM.. (but that is the fault of QLD weather)...
I include the receipt number of my extra payment: 0223306 (J8EMJW)
... (and finally I got to Melbourne about 20:15.. ) missed my kids who could not wait passed 19:00...

..
Return flight...
I was booked on DJ524 Tullamarine --> Kingsford Smith... flying out at 18:20...
(Once again... because of QLD weather... it was delayed till 20:00 )
And we did board at 20:10...

But then to add insult to injury..
When the annoucement was made that we were flying on an AirBus A320 ... (I was sitting in 1F exit seat.. so accepted evacuation duties)
I noted the the Printed form... stated we were on an AirBus... A321 !!! (NOT an A320 !)..
Not really important... until it was realized that the WEIGHT of the fron to back proportions were ALL wrong ! (because of the extra 5 meters A320 to A321 !)...
So... another glitch... was that the automated weight compensation calculation was not electronically poeeible, , , because of instrumentation failure.. !)
So a MANUAL weight dispurtion re-calibration calculation occured...
Which drove the 2 Pilots sittng next to me CRAZY !! because apparently this mistake of aircraft A320 to A321... had occured to them previously...
In short...

We FINALLY took off at 21:30 !!! (that was the icing on the cake !).

So I ask you... :
Do you think I have or do not have something to complain about ? ..
I will leave it to your better judgement !

Regards
Steve

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