Kawalan Bumi Sdn Bhdhplj1536 replace with hplj pro mfp m227fdw

We have your csrf my035304 reporting:- feeder scanner not functioning (Hplj1536) and hp had replace us with a hplj pro mfp m227fdw. The problem is we were not ask weather we had any spare cartridge to exchange on that time and was not recorded.

We assume that the cartridge will be the same but when the unit was send, we try it but it couldn't fit.

We went back to hp centre and was told that we need an instruction from hp headquarters. So, can some one from this hp department help me to claim or exchange the cartridge. We bought all our hp product from atoz computer media sdn bhd
Thank you

Jul 13, 2017

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