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Waffle House reviews first appeared on Complaints Board on Dec 19, 2006. The latest review I paid for my food but walked out very, very upset was posted on Apr 14, 2021. The latest complaint employees was resolved on Feb 14, 2018. Waffle House has an average consumer rating of 1 stars from 447 reviews. Waffle House has resolved 30 complaints.

Waffle House Customer Service Contacts

+1 877 992 3353 (Customer Service)
+1 866 204 5393 (Gift Card Helpline)
5986 Financial Drive
Norcross, South Carolina
United States - 30071

Waffle House Complaints & Reviews

Apr 14, 2021

Waffle House — I paid for my food but walked out very, very upset

I arrived at the Waffle House at 6:25 am, walked in and was told that I couldn't dine in. I asked why...

Waffle HouseRefusing service to handler with service dog

4-13-21 at a little befor 12:00 noon. My wife and I went to a Waffle House in Leesburg, Florida and they had a problem with my 8lb service animal laying in the booth beside me. After the waitress refilled to serve us, the manager came and said our service animal could not sit in the booth. I explained to him that the CFR states a service animal should not be above food. Small service animals are placed in danger by sitting on the floor. We are on the road, and have eaten at several Waffle Houses without incident or complaint. We are Regular Members. This animal, although small, is my detection animal. My doctors at the Mayo Clinic won't allow me to lift over 10 lbs. consistently in a day. I am forced to use a small animal. The animal does not eat in the restaurant, and lays in a position with his head away from the table. We will continue to go to different Waffle Houses, but hopefully this store will change its policy. The manager said it was the store's policy and refused to be recorded saying that information. He walked off and we left getting the store number from the waitress who refused to serve us. The store number is 2032. Address is 9520 US 441 South, Leesburg, Florida 34788.

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    Apr 05, 2021

    Waffle House — All services

    The Waffle House we just came back from was very disturbing, the booths were not clean, had to check 4 of...

    Broussard

    Waffle HouseService

    I just left the Waffle House on Brainerd rd. In Chattanooga, I pulled in the parking lot and as I was getting out of my truck I was confronted by a waitress smoking a cigarette, she informed me that they were on break and it would be 15 minutes. I thought that was a bit stupid as there were two customers inside eating. Evidently you. People must be either stupid or just inadequate.
    I do have a question...do you have a policy at the Brainerd rd store that your employees make the guests continue to wear their masks until they make an order AND get their food?????? IF Not the idiots at your Brainerd store think then can do this SO NO more Brainerd road Waffle House for me until I get contacted at [protected] mike

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      Mar 16, 2021

      Waffle House — It a man at 1508 n Atlanta ga name Etsy

      This man name Etay works at 1508 he was a harassing his fellow employee he called his employee fat n wa...

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      Waffle Housefood and server

      My sister in law and I went to waffle house ...we always go because the food is good and servers are really nice ...we sat down and server came and got us coffee ...then another server came to take our order ...my sister in law ordered scrambled eggs toast and grits and milk ...I wanted an omelet but all they have is the jalapeno omelet ...which she said had ham and cheese and tomatoes and the jalapeno...I didn't want the jalapeno so she suggested adding mushrooms instead of the jalapeno ...I ordered that with hash browns and toast ...when our food came she sat it down and took off ...she never brought my sister in law her milk didn't even bring more coffee ..didn't even give me time to ask for hot sauce...(They were busy ) ... each time she pass us I tried to get her attention to ask for the hot sauce and coffee and my sister in law's milk...she never acknowledge us ...as I was eating my omelet I notice there was no cheese or ham in it by this time I had NOTHING to drink...she passed us again 2 or 3 times then I finally got her attention..( she just seemed sorta perturbed I told her what was wrong ...she got the coffee and milk (by that time my hash browns were almost eaten so I didn't ask for hot sauce ) ... and said she would adjust my ticket, , NEVER asked if I wanted another omelet or anything else...I couldn't eat the rest of the omelet but did eat the toast and most of the hash browns...My sister in law eggs were dry..didn't look like normal scrambled eggs her toast was partially burnt and her grits wasn't good as they usually are ...
      I paid the bill and even left her a tip..not as much as I usually do but even with the bad service we got ...everyone is out trying to make a living ...especially the way things are now days ...
      Needless to say this was NOT a Good visit to waffle house ...pretty bad you leave being still hungry ...makes me hesitant to even want to go back again...I hate to complain ...but feel your company should know what happens at times to make a person NOT want to go back...
      Thank you for taking the time to read this ...

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        Feb 14, 2021

        Waffle House — Service

        We been at waffle house on hwy 80 for approximately 15 mins and haven't even been asked what we would like to...

        Jan 28, 2021

        Waffle House — Customer care

        Me and my wife have been going to the 1734 waffle house in waynesboro for years and always was greeted with...

        Jan 22, 2021

        Waffle House — Poor customer service

        I ordered a side of eggs with cheese and 2 hash brown bowls to go. I checked my order and noticed there wa...

        Jan 04, 2021

        Waffle House — Service

        I went into the Waffle House right before night shift got off. There were two night shift workers who were...

        Dec 29, 2020

        Waffle House — Product service and food

        My wife and I we were just at the Waffle House on Nova Road in Port Orange Florida and it was the worst...

        Waffle HouseCoffee

        Coffee is no good! Pleas go back to the old way you made coffee. I believe they used to grind beans freshly at each location. I used to go out of my way to get wh coffee. Now I no longer drink it. So what if you must charge more. We don't care! It seems that the new wh admin are not coffee drinkers themselves. Well they should at least get some advice from real coffee aficionados!

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          Dec 22, 2020

          Waffle House — Poor customer service

          Please do not ever go to this Waffle House in Austell, GA 3635 Austell Rd SW, Marietta, GA 30008. They are...

          Dec 07, 2020

          Waffle House — Sanitation & service

          Went to the Waffle House in Dublin, GA on Veterans Blvd on 12-6-20 at app. 2:30pm. Floors dirty, table...

          Waffle HouseStore 2090

          I ordered a chicken cheese sandwich delux. I informed them I do not eat pork. I also ordered a pork chop breakfast. They cooked them on separate grills but used the same utensils for both. I payed for them both but I left the chicken sandwich there. I don't appreciate the carelessness of the staff. I will not be using this Waffle House again. I would appreciate it if you taught the staff about customer service. I would hate for them to make someone sick due to food allergies.

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            Nov 29, 2020

            Waffle House — Incomplete order, overcharged and poor service

            I took my daughter here to pick up her phone order. She ordered 1 pecan waffle and 1 reg waffle a order of...

            Nov 28, 2020

            Waffle House — Unethical behaviour

            On November 28 I was at the Waffle House at 300 AG Village Blvd in Perry Georgia around 10pm having coffee...

            Nov 20, 2020

            Waffle House — You just need to make surprise visit there

            My husband and I went to store number 472 at 941 Conference Drive on 11/18/2020. They had 1 lady waiting...

            Oct 11, 2020

            Waffle House — Employees

            Me and other people customers including children witness stanish Boykin selling to his manager Kim in rome ga...

            Sep 10, 2020

            Waffle House — Discrimination

            Manager discriminated against me due to color. He didn't want me to make more money then the white...

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