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garden seaview resort Pataya / Bad service,booked 2rooms but can use 1room

1 bangkok, Thailand
Contact information:
Phone: +66800778823

Dear Agoda.com,
As we booked the rooms and we stayed at Garden sea view resort, we would like to inform you how much we all are disappointed to this hotel.
First of all, my friend, is a tennis player who came to race, he couldn't sleep well because his room's air condition don't work then we called them to check and fix it. About 11.30pm. They came to fix and the answer what we have gotten is; its knock down. First time, i asked them that we would like to change the room but they said its not available. About 0.15am, they said they will change for us after we move to stay altogether at one room. My friend has to race the tennis and need to be the tennis court at 7am.
At that night we couldn't sleep because 4of us need to stay altogether and went to bed late!!! The second night we asked them the key, they said there are no key even i gave back to the officer, finally we had to stay altogether again for the last night!!! Finally this morning they said the key is with their maid!!!
What could you do for us?
Waiting for your reply
Thank you

Th
Oct 01, 2014

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