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Ethos Lending / Mortgages and refinances

1 180 Montgomery St. Suite 1000San Francisco, CA, United States
Contact information:

One of the worst lenders to work with. They keep asking for the same conditions over and over again, blaming their computer system for their mistakes and lost paperwork. They sit on conditions until the lock period runs out and then charge you a extension fee as to put more money into their pockets. I believe they do this to make up for the low rates they advertise. Their ASKe system is a joke. You can supposedly ask the underwriter questions and they are supposed to respond within 2 hours. 24 days is more likely. I am a mortgage broker in business for over 10 years and have never seen worse service and incompetence in their back office. I will never deal with this company again and implore other brokers to not use them ever or you will be sorry with time delays and frustrated with lost documentation. their latest rep quit in frustration with this company. They just cannot handle the volume of business.

Ro
Jan 12, 2016

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