Citizens / Kay Jewelers — citizen quartz eco mens watch
I'm having the same issue. My husband hardly wore the watch. First time sent back the Citizen the company performed a service. Second time a charge, This last time April 2019 representative with Kay Jewlers indicated it was a movement issue (per Citizen service center). And the watch is only covered up to 5 years and my 5 years ended in 2018-how convenient. I argued... the rep said she wound call Ciziten. Now it has bent pins. Representative at Kay said you can only see bent pins from the inside. (Keep in mind Kay Jewelers ships the watch each time therefore; it could have been BENT while at the service center). Now it $198 to repair!!!