Long Island Rail Road [LIRR] Customer Service


Metropolitan Transportation Authority

Jamaica Station
New York
United States - 11435-4380

Customer Support Phone Numbers

511 2 0

Long Island Rail Road [LIRR] Complaints & Reviews

Long Island Rail Road [LIRR] / train time & service

Jul 17, 2019

I have been using the rail road to commute from Kew Gardens to Penn Station for the past 6 years. Over the years, I have experienced many delays using the LIRR which is unacceptable for employees who must arrive to work on time. Every day the 9:00 am train from Kew Gardens is late! Every day...

Long Island Rail Road [LIRR] / service

Jul 17, 2019

All of the platforms were dimly lit up. My final destination was Copiague. The conductor did not announce any of the stops. Everyone was wondering where we were. The train was a older model so there was no indication on the train what stop was next or the current stop. This was the worst...

Long Island Rail Road [LIRR] / today and last friday

Jul 15, 2019

Hey, I bought a peak tickets from Saint James to Penn and i received an off peak service (a local train) Today 7/15 - 6:34 AM from Saint James become a local train to replace some broken equipment - i arrived to the city ~ 2 hours ... same happened last Friday 6:15 AM from Saint...

Long Island Rail Road [LIRR] / extremely long wait without any information. cancel service with no alternative options.

Jul 15, 2019

I am extremely Disgusted. The 2:02pm to Atlantic has NOT shown up. There is no info on alternative routes. The announcer states the train is six minutes away at 2:12pm. This has caused me to miss an very important meeting. This is unacceptable how you treat your commuters. You do not offer...

Long Island Rail Road [LIRR] / time change

Jul 15, 2019

The lirr is constantly changing times making it difficult for people to reach work on time. I take the train to ronkonkoma every morning. The departure time used to be 5:12am then it was moved to 5:18, six minutes makes huge a difference especially when the train is constantly late. Now it...

Long Island Rail Road [LIRR] / scheduling

Jul 08, 2019

On 7/7/19 I and my family boarded the 5:12 at Atlantic to go to Wyandanch. We arrived on track 6 in Jamaica at 6:39 and walked to our connection at track 7. The Ronkonkoma train was there with the doors closed. My family as well as other groups of people waited for the doors to open but...

Long Island Rail Road [LIRR] / customer service at penn station

Jul 07, 2019

To whom it may concern, On Saturday July 6th we arrived at Penn station a few minutes before the departure of our train. Because the downtown bound subway from 96th street was not operating this weekend, we were running later then expected. We tried to use one ticket machine that wa...

Long Island Railroad / error in listing train to far rockaway

Jul 03, 2019

On July 3 my wife and I went to Penn Station to return home to Cedarhurst, NY The sign listing the departing trains said Syosset 5:06 with a small sign below saying "Far Rockaway" indicating that we could transfer at Jamaica Station for the Far Rockaway train. The sign was wrong so we and...

Long Island Rail Road [LIRR] / the conductor or ticket agent on the far rockaway train 12:19 am 6/27/19

Jun 27, 2019

I usually ride the far Rockaway train from Atlanta terminal. My destination is locus Manor. This morning on 6/27/19 the ticket machine was only giving the Atlantic ticket and $5 metro cards. It would have cost me $10.50 instead $5 to get to my destination. So, I boarded the train and...

Long Island Rail Road [LIRR] / schedule change

Jun 27, 2019

As of july 1, the far rockaway branch is losing 2 of its 3 direct trains in the evening..We only have 3 direct trains..Long beach has 8 direct trains from 3:52 to 6:13pm...I do not understand how you could take 2 of our 3 trains away...Full fare still being paid...We lost the 5:32 last...

Long Island Rail Road [LIRR] / conductor behavior

Jun 26, 2019

I was about to board the 6:16 train from Penn Station to Oyster Bay (train #564) on track 16 when at exactly 6:16, the door was closing. I had just made my way through a crowd of people standing in the way trying to board their train on track 15 and several people in the same situation a...

Long Island Rail Road [LIRR] / leaking window

Jun 25, 2019

Today, 6/25 I was in the second to last car on 7:12 from Huntington to Penn. I had a window seat. I fell asleep and woke up wet. The window was leaking and the entire ride side of my Gucci skirt was wet. The skirt is dry clean only. The skirt has dried and I have water stains on my skirt...

Long Island Rail Road [LIRR] / customer experience

Jun 22, 2019

Saturday, June 22nd on 8.05pm train to Hempstead the last 2 cars of only a 8 car train were closed forcing paying passengers to stand. There is absolutely no reason for people to stand or to have 2 cars closed on a busy Saturday evening when people are returning home to LI after spending...

Long Island Rail Road [LIRR] / employee behavior

Jun 21, 2019

I was on the LIRR train from Penn Station to Ronkonkoma that experienced a 10 minute delay at Jamaica at 10:36 PM on Friday 6/21 due to a medical emergency with a passenger. This information was provided to all the passengers promptly and it was reassuring to see a team of MTA police and...

Long Island Rail Road [LIRR] / 6:24am train from ronkonkoma

Jun 21, 2019

1. The prior train (6:08 am) ALWAYS sits on Track 2 approx 10 mins early. Our train (6:24 am) ALWAYS pulls in on Track 1 almost at the last minute, with folks barely making it in the doors before they close! As Track 1 is empty from 5:42 am, why can't the 6:24 sit on Track 1 at least 10...

Long Island Rail Road [LIRR] / long island railroad

Jun 21, 2019

I take the 6:49 am train from Valley Stream every day. Today I left my house the same time I always do, parked, walked up the steps, and at 6:49am watched the train I always take already pulling away from the station. As expensive as it is to take the LIRR one should be able to expect some...

Long Island Rail Road [LIRR] / conductor

Jun 18, 2019

Nasty conductor banged violently on the back of my seat 5 or six times when he could have tapped me on the shoulder. My ticket was checked and punched in the beginning of the 6:53 PM train to Ronkonkoma. The second time he was so angry that I had the nerve to fall asleep that he acted like...

Long Island Rail Road [LIRR] / 6:53 ronkonkoma train

Jun 18, 2019

Paying over $400 for a month train ticket and old trains are still in use? Guess all that money is going into overtime! Train to Ronkonkoma delayed nearly 40 minutes due to BREAK TROUBLES!! LIRR should give $1 back for every issue monthly passengers incur. If this were the case I'd...

Long Island Rail Road [LIRR] / refund on tickets not used.

Jun 18, 2019

A couple of weeks ago I purchased out of the stony brook ticket machine some tickets. we cancelled the trip to penn station due to illness. 1 child round trip ticket 2 adult round trip off peak 2 senior round trip off peak I received a check for $1.00, check # 30111319 from the lirr from 333...

Long Island Rail Road [LIRR] / condition of train

Jun 14, 2019

Car 9900 at 535am westbound from central islip (and perhaps the whole train) was disgusting. The seats, floor and grab bars were wet to the touch and clothing from overnight weather and dew. Trains should be clean and dry when rolled out for public use. That aside, this was an old train...

Long Island Rail Road [LIRR] / conductor/ ticket man

Jun 13, 2019

I have purchased 2 round trip off peak tickets for Rockville Centre to Penn Station . Upon check conductor clipped tickets put them in metal seat above and they remained there until we reached Jamaica station. He apparently took clipped and never handed them back to us. I approached him at...

Long Island Rail Road [LIRR] / train service of the scheduled 10:49 train from rockville centre going to penn station

Jun 11, 2019

I take the same train every night to work and they had some doors not open at the platform where i and about 5 other people were standing. The train stopped briefly for about 10 seconds and then took off. No conductors were outside waving there lights with the signal to go. They left u...

Long Island Rail Road [LIRR] / railroad personnel - conductor

Jun 08, 2019

June 8, 2019 I boarded the Huntington to Port Jefferson train this morning at 11:52 a.m. My stop is Greenlawn which is the first station after Huntington. I am sitting in the first car downstairs in the small area with only a few fold down seats. I have my senior ten-trip ticket in my hand...

Long Island Rail Road [LIRR] / no escalator or elevator

May 30, 2019

I am a daily rider on the LIRR, Bayside to Penn Station each morning. I would like to register a complaint regarding Track 17 which has no option for the Elevator or Escalator to reach the main terminal. I am handicap & walk with a cane and it is difficult especially during peak hours to...

Long Island Rail Road [LIRR] / nasty train

May 23, 2019

I'm not a regular customer on the LIRR, but my job sent me to the city this week. I took the 6:49 am from Valley Stream and stepped in the inside the very front of the train. I was hit with a horrendous urine smell. I could see customers complaining. I changed trains at Jamaica for the...

Long Island Rail Road [LIRR] / noise from passing trains on construction site for third track construction.

May 23, 2019

2:45 AM this morning 5/23/2019 what I believe to be an East bound empty freight train blew its horn from Tanners Pond Road through to Merillon Ave station in Garden City waking up the entire neighborhood. There was no reason this had to be done as LIRR other trains passe before and after...

Long Island Rail Road [LIRR] / rude conductor

May 19, 2019

I am an MTA NYCT employee and LIRR is my transportation going to work and coming back home. Today, May 19, 2019, I was riding the first car, train number 7104 of the LIRR and I took the 6:46 AM train to Far Rockaway, a conductor approached me and screamed "Put your head set on!" several...

Long Island Rail Road [LIRR] / laurelton residents cannot utilize station parking

May 16, 2019

Due to the discounted Atlantic Ticket from Laurelton Station to Atlantic Terminal and Laurelton Station already having free parking, many LIRR passengers from Rosedale and Zone 4 and above have been driving to Laurelton Station to take advantage of these savings. However, this has been...

Long Island Rail Road [LIRR] / motel 6 for homeless

May 14, 2019

Waiting room in mass park seems to be home to as many as 5 homeless men. The place stinks like body odor & cigarettes. I am a conductor waiting for my next train & told them the waiting room is for ticketed passengers only & they said fuck off call the police we dont care. This is my 6th...

LIRR / filthy dirty trains

May 09, 2019

I take the 8am train from Bayside to Penn Station 5 days a week., which is obviously a Peak Train. When I walked on the train this morning the floor was wet and sticky filled with a huge amount of beer cans and plastic containers, not to mention the smell. It was disgusting and a mess. What I am...

Long Island Rail Road [LIRR] / disgraceful service

May 08, 2019

I got on the 707 in woodside to new.hyde park i was in the 2nd last car. We get to nhp and the doors dont open so there are 50 ppl in my car alone not knowing anything or why cause the ticket puncher never checked any tickets and was not to be seen. He is co 1034 for you information...

Long Island Rail Road [LIRR] / unacceptable level of noise during sleeping hours

May 07, 2019

The noise level coming from the Speonk train station is getting absolutely ridiculous. I live about a mile north of the train station and nightly am awakened by a myriad of disturbing noises. The trains idle all night long and are constantly moved throughout the yard. But the worst part i...

Long Island Rail Road [LIRR] / poor service

Apr 30, 2019

I'm traveling from mastic to penn station 4 times a week. Trains are always late, always some construction going on and now they decided they need more money and increased prices. This is pissing me off and it's so retarded!!! Trains are never on time!!! It takes 2, 5 hours one way and...

Long Island Rail Road [LIRR] / homeless in mass park waiting room.

Apr 30, 2019

I have logged complaints here before about the vagrant problem in the waiting room. There are 5 that are currently here. 6-9am. They sleep, smoke and smell up the waiting room which is supposed to be for ticketed passengers only as the sign says. I always get the same response that...

Long Island Rail Road [LIRR] / lack of trains to long beach in evenings

Apr 29, 2019

It is unacceptable to have no trains to Long Beach between 8:30pm and 10:08pm during the week. There used to be an 8:58pm and 9:53pm option but both have been removed over the years leaving a 1 hour and 38 minute gap between current trains. How was a large service gap like that approved...

LIRR / conductor

Apr 25, 2019

I don't usually take the train, due to the fact that my car is being serviced and i live in long island and work in Queens. Lirr was my last option. I decided to purchase a round trip ticket but as i get on the train i realize it was peek and i had a off peek ticket. Before the conductor...

Long Island Rail Road [LIRR] / lindenhurst station

Apr 25, 2019

On April 15, 2019, at 5:17, my boyfriend rode the train to pann Station. He went to the only one machine that sells ticketss..and the machine was broken. I shoudl note this is frequent occurence..the machines freeze up etc.. He boarded the traina nd explained to the conductor. The...

Long Island Rail Road [LIRR] / 5:49 pm train out of atlantic terminal

Apr 24, 2019

Why is this train only 6 cars in length? Every evening people are forced to stand up and down the aisles of each car, especially when it pulls out of Jamaica station. Please add at least two additional cars! I also have take notice of the fact that the 5:52 PM train out of Jamaica is a 10...

Long Island Rail Road [LIRR] / far rockaway branch old smelly trains

Apr 23, 2019

For the second day in a row you have run the same smelly old train on the 8:03a Car9835. This car smells from urine... It appears that of the 12% old cars still in service that an abnormal amount of old trains are being run on this line. In addition at rush hour the 6:02 is totally...

Long Island Rail Road [LIRR] / train car severe swaying

Apr 17, 2019

Hi: I take the 5:42 train from Ronkonkoma to Penn. On Mondays and Wednesday, we have an older train (often referred to as the seventies train because it looks dated). I sit in the last car. After the last pickup (Hicksville) to Jamicia, the train car sways backs and forth so hard that I am...