Citibank
Reviews and Complaints

I was with Cal Fed since I was 16 years old then Citi Bank bought them, I have had the same checking account number for over 40 years. I have never had a returned check I have never done anything wrong, and I just got a notice with no explanation that they are closing my account. I tried calling customer service and they could not give me any reason. I am very upset and want to hire an attorney to sue them. There is no justification for this, and they never sent anything in the mail. I went online to pay something, and I saw a tiny little red sentence under my account that stated you have a notice. I clicked on it and found a notice they will be closing my account on March 9th.

Sounds like we are all in the same boat with Citibank. They said the randomly checked my credit score and found out I was hit due to a divorce. Card balance was zero. Never late, always paid on time, and had a large limit. Now I have to find another avenue to help with my business. This is totally unfair and I never received a letter or anything. Boycott Citibank and keep our monies here in the states.

This company needs to have people you can actually talk to when you have a question. I have tried multiple times today to talk to a person and have not been successful. I am withdrawing all of my money if I can ever get someone to help me. This is really poor customer service. Also they of course do not charge you to deposit your money, but if you want to withdraw, you have to pay for a wire transfer.

There was a duplicate payment on my credit card back in July, due to I figured it was lost so I issued another check.( I was not delinquent on my account at anytime ever) They cashed the check & then back dated the "lost" check to reflect when it was actually cashed. Both payments were posted July 24th & July 28th I requested a refund of my $15,000 on August 4th & August 7th & said it would be directly deposited to my checking account in 5 business days. This is now August 16th & I called & they informed me that they would review returning my money after August 21st! She then informed me that they were going to report me to the credit bureau as not being reasonable! WTH It was not a debt BUT a credit!

My account was frozen I April 2024 don’t know why, contacted Citibank they stated all would be covered in letter. Letter has never been received, still they won’t speak to me. My VA check is direct deposited there and my bills are paid from my account. My bills were not paid my money is sitting in an account I don’t have access to any longer. No one at Citibank is communicating with me. This is causing a hardship on me.

I regret to inform you that despite my previous escalation to your support teams regarding reference number [protected], I have not received any response, call, or email regarding the matter. I urgently require an immediate response and resolution to this issue. It is imperative that this matter be addressed promptly to ensure customer satisfaction and the timely resolution of the concerns raised. Your urgent attention to this matter is greatly appreciated.

Citibank refuses to increase the limit on my card to $5,000, but gives me a limit of $7,000 on my Citi Sears card that I do not use. I have suggested that they lower the limit on my Sears Card to offset the limit increase on the Shell card. Their exposure will not change and I get a card with a limit that meets my needs.

Here is the really strange part. I received a letter addressed to my wife offering a $27K loan. All we want is a limit increase of $2k on a credit card. Citibank says that they cannot do that, but can loan me $27K. THIS MAKES ABSOLUTELY NO SENSE.

PLEASE DO NOT DO BUSINESS WITH STUPIT COMPANIES

The amount of $225,000 was wired to my account with Citibank on 03/14/2024 for the purpose of purchasing inventory, and consulting services. The funds have not been made available to me for use and I have been blocked. Repeated inquiries to Citibank have yielded unsatisfactory responses and no clear resolution timeline. Account # [protected]

The delay in accessing these funds has had a profound impact on my business operations. I’m unable to meet financial commitments, delayed orders and loss of trust among my suppliers. I seek the immediate release of the $225,000 wired to my account and a formal explanation from Citibank regarding the reason for the delay.

I am a retired, senior citizen, with limited funds. I have been working part time doing handyman work to keep up. I had a PAYMENT of $29.00 due on my HOME DEPOT CREDIT CARD on 3/12/24 and was not able to pay it until the next morning 3/13/24 when Funds were available through depost of SOCIAL SECURITY. I did not want to be overdrawn on my ENVISION CREDIT UNION ACCT or another acct. That is why the payment was one day LATE!

I would greatly appreciate forgiveness of this late fee and have the $29 late fee returned to my HOME DEPOT acct as a CREDIT.

I can be contacted by email: [protected]@gmail.com or [protected] if needed.

Laurence A Welbon

3440 Old Lloyd Rd

Monticello, FL 32344

I am retired and do long RV trips to visit family. I recently opened a Citibank Shell card because of the deal on gas. I could save 50 cents a gallon on the first several purchases. Citibank opened the account with a very low limit and on the trip, I went over the limit. I tried to make a payment to bring the balance below the limit and Citibank wanted me to accept terms that required me naming them as my attorney in fact and giving them a power of attorney, something I was not willing to do.

I also tried to get Citibank to raise my limit and they refused to do so but raised my limit on a Citibank Sears card by $5k that I do not use because sears has closed all of their stores near me.

Citibank refuses to provide any explanation for their stupidity, willing to raise the limit on Sears but not on Shell.

My account was closed with my knowledge when I called the representative said a replacement card was sent to me twice and the card was returned both times. Not by me I’ve been waiting for my new card. How is this my fault now I’m being told the rep gave me incorrect information and for other reasons my account was closed. What a bunch of BS Citibank!

OPEN A CD with CITI is not on the home page because CITI does not show CDs on their internet page. CITI sends a letter with the CD information only asked 3 separate times for a confirmation letter but have never received one also to put or add beneficiary on the CITI CD you purchase online CITI will send a form letter by snell mail you must have notarized and snell mail it back to CITI has repeatedly asked for the beneficiary form but still has not received one.

I was sent two Citibank Diamond Preferred cards ( one for me and one for my son Thomas), but never activated or used them. Despite that, I am being billed for the $7000 credit limit I asked them to establish on the account. Instead of setting a $7000 credit limit, they put a balance due of $7000 and started blling me on it! I made one payment on it to protect my rating and called to get it fixed. It still hasn't been fixed though. Please fix this before my credit rating is ruined.

I tried for four days to transfer money from my Citibank account to another external account and they have put me in this constant loop requesting online and telephone validation/verification, which I have provided over and over again. All of the automation, bots, and direction to agents in the Philippines, India, and beyond have left me wondering if they think they are in control of my money and if I should consider a lawsuit for their incompetence and failure to comply with my request.