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Citibank Customer Service


Citigroup Inc.

Citi, 388 Greenwich Street
New York
New York
United States - 10013

Customer Support Phone Numbers

22 28
1 0
1 0
+54 11 4329 1772(Argentina)
1 0
1 0
1 0
1 0
+57 1485 4000(Colombia)
1 0
1 0
1 0
1 0
1 0
2 0
1 0
+58 212 705 2039(Venezuela)
1 0
+58 212 705 2614(Venezuela)
1 0
Tue12:00 AM - 12:00 AM
Wed12:00 AM - 12:00 AM
Thu12:00 AM - 12:00 AM
Fri12:00 AM - 12:00 AM
Sat12:00 AM - 12:00 AM
Sun12:00 AM - 12:00 AM
Citi works tirelessly to provide consumers, corporations, governments and institutions with a broad range of financial services and products. We strive to create the best outcomes for our clients and customers with financial ingenuity that leads to solutions that are simple, creative and responsible.

Citibank Complaints & Reviews

Citibank / your whole customer service; wealth management of citibank

Shmuel Erez on Jan 15, 2019

My account got frozen wile in trip over seas I just got new phone numbers from each of the representatives I talk with just forwarding from one to the other, as asked for supervisor been told I will get a call after her meeting that was never received, as called back been told she will not...

Citibank / payment due to me

Scotchick1978 on Jan 14, 2019

I sold a laptop on gumtree to a lady who used citibank to make the payment, seemed simply, she paid the money to them then once I confirmed that the item had been sent then I would get my money, although it didn't work like that, the last correspondence I had was a week ago explaining that...

Citibank / missing payment of inr 21,321.50

Amit Nayak A on Jan 5, 2019

I had made a payment of INR 21321.50 towards by due on Visa card ending 8907, yesterday using my kotak epayment. Which shows successfully in my Kotak App but the citi app doesn't show any payment which is alarming. Also I had called yesterday to check about the same and I was told that I...

Citibank Advantage Card / credit card


In two dates, January third, January 4 amount of 50 dollars, amount of 37 dollars were declined to Kennedy Sopacded Center and Wallmart and the credit card number 5466160417633326, where the total balanced statement was payed on december 28. After a phone call the agent want me to call...

Citibank / mistaken deposit

Kathy Hernandez on Dec 28, 2018

I opened a new account and used deposit by cell phone for the first time. I accidentally grabbed the wrong check. I've called several times and bank refuses to cancel the deposit. They tell me I have to wait 7 business days to find out what will happen with this check. Until then, I cannot...

Citibank / worst service and credit cards

amybaringer on Dec 26, 2018

WORST CARDS, BANK, SERVICE, always have issues with purchases, cards always gets declined then approves the purchases days later. MAKES NO SENSE their system is terrible. The customer service reps are incompetent people, who place words in your mouth, repeat you name a hundred times, dont...

Citibank / mastercard cash rewards card

Gary hates Citi Bank on Nov 29, 2018

11.29.18 Citi has mad the process nearly impossible to deal with. I called last week to report my wife's death on our card (I was second). I was told the card would be immediately cancelled instead of of making me prime (AMEX had no problem). I requested an updated bill which I was told would...

Citibank / my deceased father’s estate c/o brett graham

Stacey Tanner on Nov 28, 2018

My name is Stacey Tanner & my sister Kathleen Lindhout. We have been trying for 7 months now to get our inheritance from your bank from our deceased father Roswell Nolte. So far no one answers the phone, nor do they return messages. We are corresponding from Texas & Michigan & have only...

Citibank / customer service (lack of it)

LJR Space 007 on Nov 26, 2018

I am a Government Army Civilian and I have tried to get ahold of a customer service re for over 2 weeks using the 1-800-200-7056. NO ONE answered the phone for the past two weeks of trying (almost 2 hours on wait each time times at least 12 times) documented with my Program Account...

Citibank / branch manager wendy miether very racist

Unknown2345 on Nov 21, 2018

Branch manager who interviewed me was very racist. Her name is Wendy Miether Prush. I feel like She has no heart. Judges the way how you look and makes fun of you and your religion. I don't know how can Citibank allow to have a worker, A branch manager like that. I myself feeling...

Citibank San Bruno / customer service

Samuel Perry on Nov 12, 2018

I've been a City bank member for over 15 years and in the past few years I have been treated very poorly. I'm a gold card member and should be treated with the utmost respect. there is an employee at this particular bank that has been very rude to me and unfortunately my wife and I have...

Citibank / transaction on account from zoosk

Francell Samuels on Nov 8, 2018

good afternoon, I had a charge on my account from this company in the amount of 74.94 back in June of 2018. I contacted Citi and disputed the charge and was issued a credit to may account, in August the charge again was taken out of my account, this time by the bank as they said after the...

Citibank / home depot card

Paul S. Marotta on Nov 5, 2018

In August of 2016 I opened a credit card account with Home Depot. At the time, my credit limit was $5, 000. I have never used the credit card. Yesterday, I received a message from Experian that Home Depot lowered my credit limit to $2500. Again, I never used the card. As a result of their...

Citibank / citibank account specialist rapid response team

tobagorum on Nov 2, 2018

I have been a customer of Citi Bank for over 20 years and on Monday Oct 29th I filled out an E document on line with Victoria Franco who is supposed to be a Brokerage Account Specialist on the Rapid Response Team for Citi Wealth Management and she told me everything would be processed with...

Citibank / customer service

Cortiz247 on Oct 24, 2018

I called Citibank early am of 10/24. My car had gotten a boot and I called in a payment to remove the boot, which ended in my debit card being declined for security purposes. I understand fraud is very real and serious nowadays however, I believe you guys can figure out a better system. Bc...

Citibank / citibank kyc - how to kill your customer

Tom Bauch on Oct 22, 2018

Citibank has introduced a new verification service for Business Accounts, meant to better 'Know Your Costumer' Using the US Government as reason, they want to update information - which is OK After you answer an extensive questionnaire on the phone, you are supposed to pass more...

Citibank / citi card visa

booga booga on Oct 10, 2018

I have several complaints, which I will also be submitting to Costco Wholesale. This is regarding the Costco Citi Card Visa. 1. As the office manager for my company, I am listed in the CITI Card account as an "Account Manager, " lacking a number of important powers with regards to the...

Citibank / notary service

curtatra on Oct 6, 2018

On 10/6/18 I called Citibank at 51-10 Metropolitan ave, NY to ask if a notary was available this date at the branch. They said yes and when I went there, the notary refused to notarize the paper saying she isn't have her stamp. Then i went to 89-50 164th street branch an the notary, Sharon...

Citibank / thankyou credit card

Disappointed A.F. on Oct 6, 2018

VERY DISAPPOINTED: I applied almost one month ago, twice the card was not delivered, however all other communication with CitiBank had no problem coming through. I live in a safe area, the possibility of the card being stolen is minimal. Never had any problems receiving my mail. Called CS...

Citi Bank / biased manager

kikieurasian13 ayaka on Oct 1, 2018

Many years ago when i was in citi bank my manager name Florence in loans was biased to me there was such favourtism despite me trying my best but they did not appreciate my hard work despite my efforts they did not think i was good enough despite the fact i was young and good rapport with...