CB Banks Citibank Complaints #2-21

Citibank review: Poor management of transition of American Airlines Master card.

Carina K of US

May 16, 2026 4:20 pm UTC

Verified customer

Featured review

Very poor administration of change from Barclay's bank. I have not received a new card, yet did receive a statement which is concerning. I have been on hold for 42 minutes! Then the agent is in India and I can barely understand him, he doesn't know what he is doing, and after waiting he says they didn't finish changing it over yet. I am a teacher and I give this company an F. Horrible customer service.

Recommendation: I will be cancelling this card.

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