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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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3:42 pm EDT

UPS Delivery driver

Delivery Driver for vehicle 206888 License C76373Z parked in front of Multicare Occupational Medicine front parking spaces for extended period of time. When approached by staff and asked to move the vehicle so it did not become a barrier to access for injured patients. The crew refused to move the vehicle at that time, dismissing the request as they did not see the parking situation as an issue.

We utilize UPS on a regular basis and see crews as an outstanding example of delivering kind customer service. This instance seems to go directly against the values of UPS and its delivery team.

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2:51 am EDT
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UPS UPS

Stemming from a complaint regarding a delivery and subsequent deliveries, UPS has not returned a follow up call as promised regarding retaliation from a driver and boycotting delivery.

Still awaiting the follow up call as promised about getting parcels delivered.

Resume deliveries and discipline driver. Last spoke with Jerome a manager in the Everett, WA area.

My number is 360.929.0233

Desired outcome: Get the follow up as promised about getting parcels delivered.Resume deliveries and discipline driver. Last spoke with Jerome a manager in the Everett, WA area.

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4:16 pm EDT
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UPS I never received my package

My package was to have been delivered on March 9th. I never received it.

Tracking number 1ZGG7620YW35040377

inside package was

1 paint brush cleaner $8.48

1 Salt and pepper set $6.47

1Buckle lock food storage container $0.01 ( that was upgrade )

1 Electric fabric shaver $3.88

All these were purchased through Team

I tried 3 times to do a claim and 3 times it kept saying something went wrong!

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3:15 pm EST
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UPS - Delivery

I suppose to receive a package sent through UPS, tracking #1Z47618Y0323382830. First the package went to my son address because he ordered the item for my birthday. First attempt: UPS delivered when my son wasn't home. He asked UPS for second attempt to a later time. UPS came again earlier, NOT to the time was asked. Then my son gave my addre...

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2:24 pm EST
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UPS Delivery of packages

This is a on - going numerous times incident but the latest was on [protected] we ordered packages from amazon and the delivery guy/girl either delivers to the wrong house or out front for the neighbors to steal when the instructions say to deliver to back door. The one on the [protected] was delivered to a abandoned house and we had to go searching for our package, on top of that it was left out in the rain whenever our backdoor is inside the building. I would appreciate if the driver of this delivery be retrained/fired/or learn to read house numbers and instructions the order number is #[protected] and the tracking # 1zw9170a0319720398

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9:49 pm EST
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UPS all packages

Not sure what is going on with UPS customer SErvice. I get it customer service is based overseas and agents are working from home. My Package been going around for 3 weeks in USA, still lost. Contacted customer Service, agents are promising call backs, emails= nothing. Filed a claim thru UPS still no response. Contacted UPS again,customer service agent advised me that my package will arrive at my old address that I moved out of 1 year ago.

Wow, really? Should I go knock on some stranger's door demanding my package?

My question is: what the hell is going on here?

90% of customer service agent's seem to speak English, without comprehension. Still waiting for my package, not even sure I need the contents after a month wait. Does ANYONE else have same issue with UPS delivery service?

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5:17 pm EST
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UPS Worst service

I ordered something from a certain company. I payed extra for expedited service!

Six days later, I'm still waiting for my shipment. And UPS keeps the same lie of an excuse on the tracking site as to why my shipment is delayed. They say it may be delayed because of weather. I checked the weather map with Weather Chanel. There is no bad weather anywhere in continental US. I will never use UPS, ever! I don't like being lied to!

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1:24 am EST
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UPS - They refuse to deliver to my door and dump my packages at an "access point" that's completely inaccessible to me.

No one in UPS will rectify the situation either. I get excuses upon excuses. I'm fed up! They retaliate by having the drivers who make this practice do it to me even more. They keep dumping my UPS packages at a place UNSAFE, and, therefore, INACCESSIBLE, for pedestrians to get to. Calling a marijuana store in a traffic island an "access point" is a bad joke...

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4:05 pm EST

UPS My package not delivered to my address

I have cameras on my front porch, 3333 twinflower rd. I have not received my package. My tracking number stated it was left on my front porch 02/08/2024. The delivery person left it somewhere else, and they need to back track. Pay more attention and show proof where they delivered it to. I need my package or refund asap. Thank you kindly.

Dr precious taylor

Desired outcome: please refund or find my package.

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10:43 am EST
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UPS Delivery

Feb 08 2024 11:49am tracking #1z52e525031474755. I am disabled, I have repeatedly requested deliver all packages to front door. I even have it on my ups choice profile. It is on my address & delivery instructions, but driver continues to leave packages at street which is about 300 yards from front door. I have called local delivery hub in granbury texas to resolve this & they say they will speak to driver. Driver says there is no room to turn around, porch is unsafe, bad dog none of which is true there is room for an 18 wheeler to turn around, they have done it, there is no bad dog, house has handicapped ramp built into porch. It is hard for me to go to road to get packages in wheel chair. I am 89 years old. This is a service I pay for, & I think my delivery instructions should be honered. This has been going on for right at 2 years & still is not resolved.

Desired outcome: just deliver to front door as requested

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2:00 pm EST
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UPS - Package delivery delay

On Thrusday 2/1/24 I went to my local UPS store to send a package to Hauppauge, NY 11788, with 10,000 dollars Insurance. I was informed that this would mean I must send it overnight express @ a cost of $ 237.32, to be delivered on Friday 2/2/24. The package was not delivered until Monday 2/5/24. The excuse for the delay, given to me by the manager (Wendy...

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10:37 pm EST
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UPS - UPS Access Point

Today, 2/5/2024 between 2:00 and 2:30 p.m., I was refused service by the UPS Access Point owner/clerk @ 44-45 Kissena Blvd. Ste. A, Flushing, NY 11355, and told, "We don't need your business when I asked why I was being charged for 4 pages that were NOT needed to return a package. I inquired because I expected to pay $1.50 [.75 for a packing slip and .75...

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4:31 pm EST
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UPS - Driver and drivers supervisor

Yesterday at 4:06 PM our UPS driver threw my packages in the muddy driveway then ran over my dog killing her. He never stopped or let me know of the accident! I spent almost an hour trying to get someone to answer the phone using the customer service phone number. Once I finally got in touch with someone they took the details of the incident and said they...

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10:38 am EST
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UPS - Delivery systems

I sent 2 parcels from Nigeria on 17th November 2023. The contents are the clothing items for the funeral of my sister in law. The funeral ceremonies are from 29th November to 1st December 2023. My parcels should have arrived latest by 24th November . I started chasing them from the 24th and i was given different explanations. I was told that there is issue...

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5:43 am EST
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UPS Driver Refuses To Deliver

Office in charge has a history of failed delivery "attempts." I've been home. Each time they claimed nobody answered. No one even knocked to alert they were there. I heard the stamp on the door and they were already gone. Laziness at its finest. Previously I had contacted the CS line and each time when CS successfully did their side of the job, the local hub refused to cooperate with CS. Previously in a separate order, they even went as far as to claim the package was lost in transit. Took me bringing up the local police for my package to pop up in their hub once again. This is not a signature required order. I've had many successful deliveries for packages that needed to be insured. Those never even required I be at the door. Ranging from televisions to smart fridges. Not a single time was my presence needed to be there for my package to be dropped off.

Desired outcome: I want my package delivered.

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7:13 pm EST

UPS Misdirecting packages

Package 1 - 1Z47W2Y80158088103 Was delivered to the proper distribution center Stevens Point, WI on November 22. It was then sent to Wausau, Marinette, Oak Creek then back to Stevens Point.

Package 2 - 1Z01R6050112381591 Received by Stevens Point on November 23. Was then sent to Janesville 145 miles away. 2:13 PM

Package arrived at a carrier facility.

Janesville, WI US

Thursday, November 23

2:20 PM

Package arrived at a carrier facility.

Stevens Point, WI US

10:44 AM

A carrier delay has occurred.

Oak Creek, WI US

Desired outcome: I have already addressed this with Amazon the seller. I am paying Amazon to have these packages delivered in a timely manner. I would like to be compensated for the time, money and frustration caused by UPS

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Update by Craig Koller
Nov 26, 2023 8:51 am EST

The package was delivered on a Saturday which is unheard of for UPS. But the ultimate problem of repeatedly misdirected packages has not.

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7:48 am EST
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UPS - Ups drive over 3yrs still do not delivering packages to building

the driver Ive seen few time just pull in and sit in truck 5-10 min last one just sat and snacked never once leaving their seat years now I don't understand ups is the ONLY service inept to do the deliver part seems to me a waste on money gas and driver ever since access point and no follow my package which I would glad like so I can just complete their job...

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5:06 am EST

UPS Charging VAT on a parcel that has already had VAT charged

Invoice Number 000206167139

Account Number 8GB291E90R

I purchased an item from BangGood which had VAT charged at 20%. I was assured that no further VAT would be charged.

Your company was the carrier in this company and refused to deliver the parcel until further VAT (and brokerage charges) were paid even after explaining and supplying documents to show VAT had been charged. Still you refused to delver the item until your charges has been paid. I reluctantly paid the fee on the understanding it would be repaid after investigation.

I look forward to receiving the refund of the VAT which is £33.58 and an explanation of how this can happen within 14 days.

Regards

Malcolm Rutland

Desired outcome: Refund of £33.58

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3:18 am EST
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UPS - Bad service & unjustified charges

Subject / Betreff / Asunto: [EXTERNAL] UPS Portugal Reference - 1ZW074F30404007603 Description / Beschreibung / Descripción: I have been trying to solve a problem of cheating me by UPS Portugal with spending too many hours without success. Your intervention is sought to resolve the problem described below: The company, DPD in the UK, charged us around €...

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9:21 am EDT
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UPS delivery to my door

Hello, my name is Grace Kleine

I do not get UPS packages to my door anymore. I order medicine and other supplements for my senior dogs, and other critical things. It all gets forwarded to my local UPS store for pickup. I work long hours and share a car, so sometimes its inconvenient. We had a part ordered for a home project and again was sent to the UPS store. I have the UPS app and have things on there to have it delivered to my door, but still goes to the store. What paperwork needs to be filed in order to have things delivered to the door? I've called several customer service numbers, went to other UPS stores for answers and don't know what my next step would be. I have cameras installed near my porch so theft isnt an issue. This is inconvenient and i need help to get my packages, thank you for your time and help.

Desired outcome: To continue to get Packages delivered to my home address.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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UPS contacts

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

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