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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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J
3:57 pm EDT

Citibank Receive monthly international cash transactions

Stopped payment of British pension in Russia.

Let me clarify

Citibank provides a cash transaction service to the UK International Pension Service in order to pay British pensioners their much-needed incomes throughout the world. However, they have discriminated against UK pensioners resident in Russia due to "sanctions". How that helps the Biden administration’s purpose, I have no idea.

I have complained to both Citibank and the Overseas Pension Department in Wolverhampton; both have yet to come up with a solution.

 What can you do to resolve this matter? I too am concerned about the loss of life in Russia and Ukraine due to a prolonged battle that killed each other and the starvation of those ordinary people trying to make a living and prevented from doing so by the inability to receive their incomes internationally, thanks to the decisions of a handful of individuals. That is not the fault of ordinary people in either country.

John William Simpson

The Pension Service 11

Mail Handling Site A

Wolverhampton

WV98 1LW

United Kingdom

Telephone +[protected] 9390

Desired outcome: Start paying my pension again, like you do for others British pensioners around the world. There is no need for discrimination as to where I live.

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6:40 am EDT

Citibank Receive monthly international cash transactions

phone: +7(8)[protected]

email: [protected]@gmail.com

Flat 39

Building 14

Gorki 10

Moscow Region

Russia

143032

DOB: 15/06/1955

YW225508a

Dear Sir/madam

I am a British citizen living in Russia with a UK pension. Payment of my pension was stopped in February 2023. By the UK overseas pension office based in Wolverhampton, UK. The reason given was that Citibank, which the pension office uses for international cash transactions,

now refuse to pay cash transactions to people in Russia, and that includes British pensions. I have complained to both Citibank and the Overseas Pension Department in Wolverhampton; both have yet to come up with a solution.

I do have an account with Unicredit Bank (Russia), which is not sanctioned and welcomes international cash transactions. So you may wonder what the problem might be. I need a solution as starvation and debt pile up. Failure to pay debts, especially taxes, means deportation. I have a dependent family: a wife and a 17-year-old son.

What can I do? I need the pension department to come up with a solution to pay my pension, possibly by using another cash transaction service, something they have failed to do so far.

Everybody has the right to receive their essential income, no matter which country they live in or whether it causes hardship, debt, or starvation.

I made a public complaint to Citibank, and they replied to me, in what appeared to be a copied letter they send to everyone, that "the sense of loss of life in Ukraine is heartbreaking". And so it is. But what causes this loss of life? The funding of weaponry in Ukraine prolongs this battle, where

innocent people are forced to kill each other from both sides, with all governments failing to come up with a peaceful solution. As for the Biden administration,they are totally clueless.

And It’s not only people's lives lost due to actual military warfare; there are millions of innocent common people unable to receive their liveable incomes thanks to the sanctions of banks refusing to pay cash transactions to Russia and making it difficult for those to open international bank accounts to be employed, self-employed, or do business internationally. That equates to millions of common, ordinary people being stopped from even getting a bare-needle income. That means starvation, and that kills just as much as missiles. Banks need to stop getting involved in politics and start providing a service much needed for everybody, no matter what country they happen to live in.

Are the sanctions working? Check it out with a search. The elite, the oligarchs, remain financially comfortable; it is the lower-income innocents who perish. Is it the government, who make decisions, affected? No! They are currently getting new alternative resources, such as new trade customers and deals from Asia, the Middle East, and the African continent.

What’s the solution? Stop the sanctions as they don’t work and there is no win for anyone (think about it: even if Ukraine wins back all its territory, that will not be the end of it, and I guarantee that ordinary people in Russia and Ukraine will suffer more in that certain future turmoil.

What is needed is a peaceful solution. And everyone, no matter where they are or who they are, has the right to an international bank account without having their inflow and outflow blocked, as it currently is for all those living in Russia.

John William Simpson

DOB: 15/06/1955

NI:YW225508a

The Pension Service 11

Mail Handling Site A

Wolverhampton

WV98 1LW

United Kingdom

tvp.[protected]@dwp.gov.uk

TVP.[protected]@DWP.GOV.UK

Desired outcome: To come up with a solution ensuring I continue my pension payments.

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7:10 pm EDT

Citibank My card got canceled mistakenly

Subject: Urgent Complaint Regarding my Citi Mastercard AA advantage platinum credit card Account Issues

Dear Customer Support,

My name is Li Q, and I am writing to express my extreme frustration and dissatisfaction with the recent experience I had with my Citi Mastercard aa advantage platinum credit card ending in the last four digits [Redacted]. Earlier today, I attempted two transactions only to find that my card had been denied. This prompted me to call your credit card company immediately to understand the reason behind the denial, and to my dismay, I discovered that my card had been mistakenly canceled.

I would like to bring to your attention that this entire situation is both ridiculous and highly unprofessional. Yesterday, I made a call to inquire about my membership fee and the possibility of any promotions to waive it. At no point during that conversation did I express any intention to close my account. Therefore, I am utterly bewildered as to how my card could be canceled without my consent or knowledge.

My dissatisfaction escalated when I spoke with one of your managers, Glandi (sounds), who demanded sensitive personal information from me including full SSN, DOB, physical address to reopen my account. While I complied with her request, I am deeply concerned about the exposure of my identity to potential fraudulent activities. Moreover, she informed me that I would have to wait 7-10 business days for a resolution. This lengthy delay is nothing short of absurd, considering the gravity of the situation.

Seeking clarification and resolution, I requested to speak with Glandi's supervisor. My subsequent conversation was with Luis (sounds), who assured me that he would listen to the call recording to verify if I had indeed expressed my intention to close the account. However, it has been over 7 hours since that conversation, and I have yet to receive any update from him. This prolonged delay and lack of communication have only added to my frustration.

I must emphasize that during my interactions, I spent more than 47 minutes on the phone, but unfortunately, nothing was resolved. This level of inefficiency and disregard for customer satisfaction is unacceptable.

The entire experience has left me deeply dissatisfied and concerned about the security of my account.

I implore you to take immediate action to rectify this situation. I expect a prompt response from your team, along with a thorough investigation into this matter. Additionally, I request that you compensate for the inconvenience caused and reassure me about the security of my personal information.

I hope we can resolve this matter quickly and restore my trust in Citi's services. Your prompt attention to this complaint will be greatly appreciated.

Sincerely,

Li

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7:24 am EDT
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Citibank Credit card

I am a citibank credit card holder and have been asking numerous time for uob and citibank for my statement for the past 2 weeks+, I have yet to received. I called both citibank teller and uob which they say they will sent in 3-4 working days but failed.

I know the merging is going on but the service you have provided is disappointing and frustrating.

I am intending to settle this month and cancelled the card as I am definitely unhappy with the service.

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12:05 pm EDT

Citibank Checking account fraud department

On July 24 at approximately 9:00 am, I made another attempt to get a situation with my checking account resolved I opened a checking account back in November I have since moved out of the house I was in and the people there at steal my mail and my phone number has also changed because they've stolen my phone and I have attempted several times prior to today to contact Citibank and let them know this so they would update my information and they have put a block on my account saying they cannot verify who I am and they will not send to let the letter they need for verification to a different address other than the one that I was having problems within the first place they won't update the information and they will not they say they cannot verify who I am but they have other ways of verifying who I am they don't have to send a letter to an address with people were stealing my phone my bank information all that stuff and committing fraud with my identity so now I can't access my money they've got a block on the account I can't update my information because they won't send it to a new address this is completely wrong

Desired outcome: I need to be able to update my information like my address and my phone number and access the money I put into this account back in November

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5:19 am EDT
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Citibank Cash transfers British pension to Russia stopped

I am a British citizen (subject) resident in Russia, and married with one dependent son. My state British pension was stopped on February 2023. This is due to the fact that The the British Pension service uses Citibank as its account to transfer my pension to Russia. Unfortunately, since February 2023, Citibank refuses to make cash transactions to Russia, and that includes my British pension. My Family and I are dependent on this pension and request Citibank to make a special case by paying British pensioners in Russia. If necessary contact their government and explain the situation. As it has nothing to do with the sanctions against Russia.

The British pension contact who is customer to Citibank

The Pension Service 11

Mail Handling Site A

Wolverhampton

WV98 1LW

United Kingdom

email: Martin [protected]@DWP.gov.uk

Phone: [protected]

Desired outcome: Cash transactions of British pensions to Russia.

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3:57 am EDT
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Citibank Checking Account

Dear Ladies and Gentlemen,

I have a checking account with Citibank in Pasadena, Colorado Blvd, California. I have changed my postal address and phone number in May by phone and I was assured that the new details were properly recorded in their system. My debit card expired in June. But my new card did not arrive in my new address. Instead I received an email telling me that the card had been sent to my old address. I was trying to call them without success. And I can not log in to my account, either. The account number is [protected]. There are 9345.00 USD on this account. Please let me know what is wrong and why I can not access my account nor get my new debit card. My new phone is +[protected], and the postal address is: Thomas Wiedemann, Unit 1062, Am Jesuitenhof 3, 53117 Bonn, Germany. Thank you.

Kind regards

Thomas Wiedemann

Desired outcome: Access to account and my new debit card sent to my current address.

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12:53 pm EDT

Citibank Unauthorized debit card use / citi does not care

I am contacting this company, Citibank, N.A., regarding a claim issue that has not been resolved for over three weeks now. The issue at hand has been fraud in the amount of $2,360.00 that occurred on 6/02/2023 and 06/03/2023.When I noticed that the fraud took place I contacted Citi, Citi advised to wait until the transaction has posted and then contact them back so they can open the fraud claim. I then waited and contacted Citi. The agent I spoke with was very condescending and sounded like she was accusing me of lying. She kept emphasizing that the police will be involved but I told. her they were already involved as a report was filed. Nevertheless, the claim got filed. Days later the claim got denied, even though I provided valid information and what was asked for.I then had to appeal the claim. The agent I spoke with asked for a police report at which I told. her it should have already been included, she said it was not and asked for it and I asked if there is a way for me to send over the documentation she said no there is no way, she would just need police report number and department name / contact. I gave that to her and she advised not to worry my funds will be retrieved. I then called again, and the agent stated they needed documentation I told the agent what the previous agent said, and they said that is not true and they have a fax number for the documentation. For one, I am already being lied too and mislead and being condescended for reporting this fraud. I then sent the documentation over to the fax and then waited. Days later again I was told the claim was denied no one was able to provide why as I have stated I sent over what I was asked for and then the agent told me that the documentation was not attached to the case that is why it was denied. For the THIRD time, another case has been open. I have escalated this issue to BBB, CFPB and Citibank headquarters. Again no one is doing anything gives generic responses. That is $2,360.00 of my money that has not been retrieved like I was told. I have been in communication with the financial crimes bureau and the county police at which they have stated the bank IS responsible for reimbursement. I am not the only consumer of this bank that they do this to.They state they protect against fraud, and you are not liable for unauthorized charges but then turn around and do not adhere or recover for you. The company on this date, 6/27/2023, responded to my complaint on CFPB but with again another generic and late response which stated a third claim was opened on 6/23/2023 and they are working on it. This response was late and not at all the solution to anything as the third claim was denied on 06/26/2023 so that again was not true. I was advised by the governing financial institution that I can proceed to escalate this situation legally as I have attempted all matters to resolve this issue and Citi is not giving any resolution. All documentation and communication will be provided. Arbitration has been filed , if this matter gets resolved arbitration will be withdrawn.

Desired outcome: Credit my account 2360$

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3:49 pm EDT

Citibank Checking

I signed up for a checking account and savings account now they have been removed. I deposited a check for $100,000 on 6/17/2023 Citibank received the 100,000 from Chase on 6/20/2023 . The so called Fraud department put the check on blocked THEN my online checking account disappeared.

Then they told me there was something wrong with the check? After CASHING it! I told them its a lie the check is no longer in the Estate Account and I have a copy of the cashed check from my sister.

Citibank is lying to me and stressing me out

John Lang

[protected]

Desired outcome: I want this matter immediately investigated

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4:58 am EDT
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Citibank Credit card late charge waiver

I used to be loyal to citibank and always made early or advance payments for my credit card. But there was only once in which I was late for only 1 day, in which I was charged >100% of the outstanding amount due on that day. 100% for late charge payments. And that is only for 1 day late. This is just a regular credit card from a credit card company, not a loan from a loan shark. But the charges are ridiculously high.

When I called in for a waiver, they kept rejecting my waiver application as if I had a very bad record. But this was never the case.

When I called the customer service, they even insulted me repeatedly and refuse to help me at all.

So please, existing cardholders of citibank, be very careful of their tactics and be mindful of what they do., they are worse than loan sharks.

Desired outcome: Please be objective and waive off my late charge. For Pete's sake. It is only a mere amount and not even worth the time to argue for so long. I have always made prompt or advance payments. So please don't sour the relationship

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9:43 am EDT
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Citibank Unauthorized credit card charges

LaVelle Skincare Free Trial. $6.95 Each for eye serum and face cream. Billing company is MODERN MINIMALIST PERF. Tiny sizes but here is the Scam. No where to cancel that's first. Next they billed the credit card $6.95 twice. Fair enough. Then billed my credit card two times for $119.95 each. What? I finally got their customer service. I said I never got a full size and I didn't order one for either product. Well it seems those two tiny trials was the product. That I had them. BTW Walmart sells this product online for 2 large sizes for under 40$. It doesn't matter I didn't order. NEXT, They told me that they would return 30% of my money if I would cancel the dispute. NO! Then it was some other amount. NO! and Finally they said they would only charge me 35% of the @240. total.

OF COURSE NOT! Then I was told that my Bank or credit card company would have to call mind you CALL... to ask the refund.

Desired outcome: Please refund the two charges of $119.95. which were taken fraudulently. The two charges of $6.95 are warranted.

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Citibank Unreliable and Unresponsive: My Terrible Experience with Citibank's Online Banking Service

This bank is not a good choice for anyone looking for a reliable and efficient online banking service. I had a terrible experience with Citibank and it took me several weeks and countless phone calls and emails to finally get my deposited money back. I was so frustrated with their poor customer service that I had to file a complaint with the Consumer Financial Protection Bureau, Better Business Bureau, and FDIC before they finally responded.

I was not alone in my experience, as I read many reviews on various websites where customers shared similar stories of frustration and disappointment with Citibank. It seems that this bank has a reputation for being unresponsive and difficult to deal with. They rarely answer the phone and when they do, customers are often put on hold for over an hour only to be disconnected or left without any follow-up.

It's unfortunate that Citibank lures customers in with attractive offers such as opening a savings or checking account and receiving a $300 bonus after keeping a deposit for 3 to 5 months. However, once you're trapped with their poor service, it's not worth the hassle.

Overall, I would not recommend Citibank to anyone looking for a reliable and efficient online banking service. Their poor customer service and lack of responsiveness make it a frustrating experience for anyone who needs to deal with them.

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Citibank Disappointing Service from Citi Priority Call Center in the Philippines

I recently got a letter from Citi asking me to call them at ***871. They said that their department was available 24/7. As a Citi Priority customer, I was excited to get in touch with them. I called the number and was connected to their call center in the Philippines. Unfortunately, I was disappointed with the service I received.

The representatives at the call center lacked product knowledge and had poor diction. They were unable to resolve my issues, and I had to call them approximately 16 times. To make matters worse, they disconnected the call over a dozen times or simply canceled the call saying they could not speak with me. As a result, I have no online access to my money, and the call center is a complete waste of time.

Citi Priority advertises a dedicated service team, but they do not deliver. Their unprofessional behavior is outrageous. They ask me to contact them at ***871, but when I do, they refuse to assist me as a client. It is unbelievable and unacceptable.

I hope that Citi can improve their customer service and provide better support to their clients. As a loyal customer, I expect better treatment and service. I hope that my feedback will help them improve their service and provide better support to their clients.

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Citibank Review: Citibank's Online Platform - Easy to Use with Great Customer Service

I recently had an experience with Citibank and their online platform, citibankonline.com. I must say, it was quite an interesting experience. At first, I was a bit hesitant to use their services, but I decided to give it a try. I was pleasantly surprised by how easy it was to navigate their website and manage my finances.

However, I did encounter a few spelling and grammar errors on their website. It was not a big deal, but it did make me wonder about the quality of their services. Nonetheless, I continued to use their platform and was satisfied with the overall experience.

One thing that really impressed me was their customer service. I had an issue with a payment for a surgery fee of $2000, and Citibank's double cash card came to my rescue. They promptly returned the money to me and later paid the clinic. However, there was a bit of confusion regarding the payment, and the bank asked me to talk to the clinic to return the money. I found this to be a little complicated, as it involved the clinic and the surgery hospital. I believe the bank should have taken care of this matter themselves.

Despite this, I appreciate the way Citibank handled the situation. They were professional and courteous throughout the process. I must say, their practice is quite similar to what would happen if a bank mistakenly transferred billions of dollars to a customer. The court would not be able to help the bank get back the money, and the bank would have to talk to the customer to return the money. In my case, Citibank did just that.

Overall, I would recommend Citibank's online platform to anyone looking for a reliable and easy-to-use banking service. While there were a few errors and complications, their customer service made up for it. I am satisfied with my experience and will continue to use their services in the future.

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Citibank Review of Citibank Online: Good Bank with Some Website Issues

Citibank is a bank that has been around for a long time. They have a website called citibankonline.com that you can use to do your banking. I have used this website for a while now and I think it is pretty good. However, there are some things that I don't like about it.

One thing that really bothers me is that sometimes my account balance is wrong. I don't know why this happens, but it is really frustrating. Another thing that bothers me is that sometimes the website is slow. It takes a long time to load and it can be really annoying.

Despite these issues, I think that Citibank is a good bank. They have a lot of branches all over the country, so it is easy to find one near you. They also have a lot of ATMs, so you can get cash whenever you need it.

One thing that I really like about Citibank is that they have a lot of different types of accounts. They have checking accounts, savings accounts, and even credit cards. This makes it easy to find the right account for your needs.

Overall, I think that Citibank is a good bank. However, there are some issues with their website that need to be fixed. If you are looking for a bank, I would recommend giving Citibank a try.

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Citibank Disappointing Experience with Citibank: Cancelled Card, Locked Out of Account, and Delayed Pay Release

I had a recent experience with Citibank that left me feeling frustrated and disappointed. I had requested a new card from them, but to my surprise, they cancelled my current card without any prior notice. This caused me to be locked out of my online banking account, which was a major inconvenience. When I called to inquire about the situation, I was told that it was their policy and that I could not escalate the issue to receive any priority listing.

To make matters worse, when I logged into my Citibank account today to pay some bills, I noticed that my pay had not been released into my account. I have been receiving pay from my employer into this account since 2021, so I was confused as to why this was happening. After trying to find out why my funds had not been released, I was told that the business may not comply with their regulations. This was frustrating to hear, as I had never encountered this issue before.

After much back and forth with Citibank, they informed me that they would have to manually review the transaction and that it may be sent back to the originating bank account. When I requested to make a formal complaint about the situation, I was told that it wouldn't make a difference and that it would still be Monday before they could look at the complaint. This was incredibly disappointing to hear, as I felt like my concerns were not being taken seriously.

Overall, my experience with Citibank has been quite miserable. I am seriously considering terminating my relationship with this bank, as I do not feel like they value their customers or take their concerns seriously. I hope that they can improve their customer service in the future, as I would hate for others to have to go through the same frustrating experience that I did.

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Citibank Deceptive Advertising and Poor Customer Service: My Experience with Citibank's Cashback Offer

This company, Citibank, claims to offer 1% cashback on charges and an additional 1% when paid, but that's not entirely true. I check my account daily and pay all charges in full, but I don't see the cashback as advertised. When I spoke to their representative, "John," he told me that the cashback is given at the end of the billing cycle, which is not what they advertise. It's deceptive advertising, and it's not right.

To make matters worse, when I chatted with their representative online, he gave me the same stock answers he gave to another customer, "Donna," who has been a customer for many years and is also unhappy. He even started sending me messages meant for Donna, which was confusing and frustrating.

While the card isn't important to me, I won't cancel it because it would affect my credit rating. However, I will make sure to share my experiences with others so they can make an informed decision about using Citibank's services.

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Citibank Unsatisfactory Customer Service and Disputes: My Experience with Citibank

I've been using Citibank for a couple of years now, but I've had some issues with their customer service and the services they offer. In fact, I've recently applied for a Chase bank card so I can close my Citibank card. Here are some of the problems I've encountered:

Firstly, I would strongly advise against setting up automatic online balance payments with Citibank. I had a terrible experience where they debited my bank account twice in one week for the same amount. When I contacted customer service, they denied doing this and refused to reimburse me for the overdraft penalty from my bank. It was a frustrating experience, to say the least.

Secondly, I had a dispute with an online store called Best Yoga Store (BYS) that provided low-quality merchandise that didn't match the description. When I submitted the dispute to Citibank, they didn't seem to care about protecting the customer. In fact, they settled the dispute in favor of BYS, even though the information/response provided by the merchant was not specific to my complaint. There was no proof of the quality of the merchandise they shipped, yet Citibank accepted their response and requested that I obtain an evaluation of the merchandise from a third-party merchant. This seems like an unreasonable request to me, and it only supports online scams and fraud, not their customers.

Aside from these issues, there are other disadvantages to being a Citibank customer. For example, the phone waiting times can be very long (15-20 minutes at times), and they offer lower credit lines that can affect your FICO score if the proportion of balance to credit limit is higher. So, if you're considering Citibank, be aware of these potential problems.

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Citibank Terrible Experience with Citibank's Online Platform and Customer Service

I recently had a terrible experience with Citibank and their online platform, citibankonline.com. My mother's credit card was suddenly stopped, and when I called to inquire about it on March 2, 2023, I was told that it was due to late payments and stopped checks in the last 6 months. However, I knew that my mother had never been late with her payments and that the checks were sent by a 3rd party. In fact, I had stopped one of the checks by mistake and the other didn't have the full account number, so I stopped it again. Despite this, everything was always paid on time.

I was told that the Credit Department would investigate and get back to us in 7-10 business days. However, on March 14, 2023, my mother received a letter stating that her account was closed due to late payments and stopped checks. I spent half a day trying to get someone to help me, speaking with about 6 different reps, some of whom claimed to be supervisors. Unfortunately, none of them tried to help in a reasonable way. Instead, I was told to send a letter (not an email, but a paper envelope and a stamp) explaining the situation, and then they would investigate (again).

I was extremely disappointed with Citibank's customer service. It seemed like they didn't care about their clients, even seniors who had been loyal customers for over 20 years. It was a disgraceful experience, and I would advise anyone to avoid Citibank's credit card like the plague.

During my conversations with Citibank reps, I also mentioned that the statements that users can download do not match the information displayed online. This is a serious bug, but they completely ignored it. It's frustrating to see such a lack of attention to detail and customer service from a bank that is supposed to be reputable.

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Citibank Terrible Customer Service Experience with Citibank's Costco Card

I recently had an experience with Citibank's customer service and I have to say, it was not good. While the first representative I spoke to was very polite and helpful, the manager I was transferred to, named Luke, was a complete disaster. I have never experienced such terrible customer service in my life.

My issue was with my Citibank Costco card. Every time I use it, I receive a fraud alert and my card is locked. This has been happening consistently for the past few weeks and it's getting out of hand. When I first received the card, I never had to verify charges, so I'm not sure why this is happening now. I asked Luke if he could look into it further and find a solution, but he refused and told me that I was going around in circles and that nothing would be good enough for me. He even said "you're good to go" and hung up on me. I was shocked and disappointed by his lack of empathy and emotional intelligence. It was like talking to a robot.

I don't want Luke to get fired, but I do hope he gets some management training on how to handle customer complaints. I also want to warn others about my experience. If you're thinking about getting the Costco Citibank credit card, don't. It's a waste of time and money. And if you do have issues with your card, don't expect Citibank's customer service to be helpful.

To make matters worse, after my conversation with Luke, I received another fraud alert call from Citibank's fraud department. They were asking me to verify the same charges I had already verified five times that day. It's like they don't want me to use my card at all. I'm starting to think that Luke did this on purpose. This whole situation is absolutely ridiculous.

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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Contact Citibank customer service

Phone numbers

+1 (800) 285-3000 +52 55 2262 3911 More phone numbers

Website

citibank.com

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