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Credit One Bank Customer Service

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Complaints203
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Resolved2

Credit One Bank, N.A.

P.O. Box 98873
Las Vegas
Nevada
United States - 89193-8873

Customer Support Phone Numbers

1877 825 3242(Automated Account Information) 11 5
+1 702 405 2042(Automated Account Information) 5 3
+1 800 752 5493(Application Information) 3 1
+1 877 825 3242(Lost & Stolen Cards) 3 2
+1 866 803 1745(Credit Protection) 3 1
+1 888 729 6274(Collections) 5 0
+1 800 797 4299(Website Related Inquiries) 4 1
Payments
Payment Services, P.O. Box 60500, City of Industry, CA 91716-0500

Errors Or Questions About Your Bill
P.O. Box 98872, Las Vegas, NV 89193-8872

Credit Protection Written Correspondence

P.O. Box 740237, Atlanta, GA 30374-0237
Plus

Credit One Bank Complaints & Reviews

Credit One Bank / Unethical behavior, Fraudulent billing practices.

Sh
Apr 19, 2019

I applied and received two credit cards from this company (Visa, Mastercard). I activated my online account and made payments the same time each month on each card. The Visa card received my payments, however the Mastercard did not. The first time this happened, the Mastercard account wa...

Credit One Bank / this company should be sued for fraudulent behavior.

Kr
Apr 17, 2019

have been with credit one a couple of years and all of a sudden the app..nor the website is working..this needs to be resolved in a timely manner, all of your customers are trying to build or keep their credit in good standing and your company is making that almost impossible to do so..I...

Credit One Bank / unlawful billing

Ke
Apr 13, 2019

I opened the card looking to improve my credit score. I made timely payments. The first late payment I was double charged. I no longer use it and it STILL continuously charges me. I tried cancelling using the (mailing) NOT phone service info provided. They ignore you yet try to get you to...

Credit One Bank / credit card

Ma
Apr 12, 2019

this is the second time I have had problems making online payments. first time was two or three months ago. I kept getting a message system down unable to process please log on later. I logged on later and scheduled the payment. the next day they took the payment out twice and and put my...

Credit One Bank / fraud using credit one bank credit card

Wi
Apr 6, 2019

I am a member of the Prosperity bank and saw that on the last 2 days $960 was taken automatically (ACH) from my account by a credit one bank member without my authorization! Calling the Credit one bank about this fraud and ask them to stop it, took at least two hours and was very...

Credit One Bank / credit card charges

Go
Mar 27, 2019

This company is worse than loan sharks. At first, my payments were $25.00. Then, after charging more on the card thinking the payments would remain at least same, or at worst perhaps $10.00 more a month, they started charging me $47.00 a month on less than $1, 000.00 owed! The Interest...

Credit One Bank / customer service with my account

Fi
Feb 4, 2019

I've been a customer with you for 8 months I pay on time and also sometimes (2) a month I had my banking information stolen in about November 2018 in which I contacted you all to explain the situation and give a savings account number to you over phone to keep in file until my checking...

Credit One Bank / avis car rental

Ro
Feb 2, 2019

i rented a car and i returned it on time but Avis Car Rental is still charging my card i have a 113.50 authorize charged that i didnt no about and second charged for 14.75they keep charging my card and i keep calling to speak to some one but no one care to tell me whats the problem i even...

Credit One Bank / fraudulent and excessive billing as well as excessive robocalls.

De
Jan 31, 2019

Have recieved over 100 Robo Calls since closing this Account. Excessive and fraudulent charges have continued even after Account was closed. They donot accept online payments making payments difficult, at first the representative was polite in accepting a payment by phone then became...

Credit One Bank / visa and mastercard

Ca
Jan 30, 2019

In early 2016 I was so happy to receive a prequalification from credit one stating that I had prequalified for a unsecured visa card with them. I had spent a few years trying to build my credit up with secured card and they were the first ones that gave me an unsecured card. Are use the...

Credit One Bank / gross mishandling and denial of valid dispute

Al
Jan 7, 2019

Credit One Bank received a comprehensive and detailed letter from me stating why I wanted a refund. The points are valid and true. I requested a purchase refund of $720 to cover 90 books I pre-purchased with excitement and anticipation of a really great product. What I, and 21 other...

Credit One Credit Card / credit card

Ea
Dec 16, 2018

I received a pre-approved credit line letter up to $1, 500 from Credit one, however, all I had to do was complete their application. Upon completing application and submitting, Credit One determined that my credit was not approved after getting my personal information, such as my social...

Credit One Bank / text message stating my account is late/ site and app down. phone number busy

Dr
Dec 6, 2018

I am really not sure what is going on, however strangely I received a text message at 8:24pm, that my credit one bank payment was past due which is not the truth. I tried loading the website to look at my statements and pay, but it did not work. The app is not working too. When I called I...

Credit One Bank / re: action needed for wells fargo business account application. need negative mark removed from my credit report.

Ro
Nov 28, 2018

To whom this may concern, I am writing to discuss a credit card that was opened up in my name that I do not own. It was discovered that a credit card was opened up in my name on June 2017. I have never open up a credit card with credit one bank account. The address that was used to open up...

Credit One Bank / company as a whole

Ki
Nov 17, 2018

I received a letter stating that the payment I submitted was returned due to "Unauthorized Corporate Debit". As a result they have closed my account and turned it over to credit bureaus with my payment history and statement of "Closed by Credit Grantor". This will kill my credit score that...

Credit One Bank / credit one bank refused for me to make payments

Ro
Nov 10, 2018

My name is Roberta Thomas, I have Credit one bank card for two years going and I live in Charlotte NC I am trying for the pass four days 11/7/218 to make a payments and every one that I spoke with working at credit one bank are refusing my payments. I don't one to be with Credit one any more...

Credit One Bank / credit one visa card

Er
Oct 31, 2018

Customers should be told that Credit One charges a monthly fee EVEN IF you cancel your card and EVEN IF you are enrolled in paperless billing and EVEN IF you submit all payments electronically (i.e. through your bank bill pay system). Furthermore, Better Business Bureau is worthless for these...

Credit One Bank / fax letter

Jc
Oct 29, 2018

I just want to tell you., personal doesn't do anything for help customers., i'm asking for 3 days for a letter of proof that my balance is 0 and you guys told me that in 3 hrs send me a fax and I called some many times because you change history every time., bullshit., is very important...

Credit One Bank / credit card fraudulent activity and refusal to ammend

Li
Oct 10, 2018

Genuinely disgusted with this company. I was mailed a new card back in July... Never received it. I noticed purchases had been made to the card via the app. Immediately called and reported the card lost/stolen. I was told all would be handled. NOT ONLY did they report the account with...

Credit One Bank / credit card

Ha
Sep 12, 2018

I have been trying to rebuild my credit and Credit One Bank had sent me a pre-approval letter. Since I have had this credit card it has been nothing but confusion. I would make a $100 dollar payment which was way over the payment due. They would not take it out of my account immediately...

Credit One Bank / phone calls

Mr
Aug 28, 2018

I am a few days late for my payment, not that I chose to make it late, their systems were updating. I wasn't going to fight anything because everytime I call, no speaks English or clear enough to understand. So I really don't call and decided that I would pay the card off this year and...

Credit One Bank / payment

Th
Aug 18, 2018

I've tried 5 times to pay my monthly bill to Credit One bank and I've gotten nowhere. I don't want to do it via phone as they charge $10.00. Ten dollars may not seem like much but for a person, like me whose only income is Social Security it IS a lot. I'm told I can pay online, but over ...

Credit One Bank / billed for debt not owed

Jl
Aug 13, 2018

I have sent this company several letters demanding proof the said "debt" owed. I have stated I have never heard of their organization (Credit One) before receiving their notices, that I never signed any contract to obtain a credit card, and do not recognize any of the charges shown on...

Credit One Bank / billing

Vi
Aug 13, 2018

5/10/2018 $766.25 was fraudulently charged from florida. I called that day to dispute charges. I also complained that the email, contact phone number and billing address changed by someone other than me. I kept getting transferred to overseas representatives that promised it was being...

Credit One Bank / fraudulent visa charges

Ka
Aug 3, 2018

Credit One Bank will issue a credit card to anyone very easily but you will regret it. Also all the customer service reps are in India or some other country that are very difficult to understand. When you finish talking to them thinking you have resolved your issue, the account is worse...

Credit One Bank / credit card

No
Aug 1, 2018

I have a zero balance with credit one its served its purpose. I called 7/30/18 and 7/31/18. Was told its cancelled. I can still go online and it shows credit limit and that no payment is due. I've now emailed the VP of customer service and also online fscebook When i had called the 2nd...

Credit One Bank / unauthorized credit card opened - unable to close account and clear credit history

St
Jul 9, 2018

When we closed our office in [location removed] in late 2017, we discovered that the company owner [name removed] had been sent a pre-approved credit card from Credit One. The card was opened and approved without his knowledge. The staff in the office used it to purchase sundries, basic...

CreditOne Bank / attempt to steal social security number

Le
Jun 26, 2018

I received a notice in the mail from CreditOne bank telling me they had rejected me for a credit card (I don't remember applying for one) based on a really low credit score. They blamed it on Experian. So I got my credit report from Experian and verified there was no fraudulent activity...

Credit One Bank / service and closing account without knowledge

Ma
Jun 20, 2018

5/10/18 I paid $25 and ordered a new mastercard credit card from Credit One Bank. I never got it by 6/7/18. So then i called and on 6/7/18 made sure they had correct address and had that along with my phone number changed. Was told my new card would be to me within 7 to 10 days. By 6/19/18 it...

Credit One Bank / fraud charges

Tb
May 31, 2018

I called the Credit One card company due to multiple fraud charges on my account, and everything was handled promptly. I was sent a new card in time for my child's team trip, and it's been going great until today, 5/31/2018. This morning I received a text that my card balance is -$293.00...

Credit One Bank / cannot close account

Ne
May 24, 2018

Tried closing my account and got the run around for almost an hour on phone. After being harassed about not closing it, I thought I was finally successful but not so much, just got a letter and statement with my account still open! UGH! This is ridiculous, I just filed a complaint with the...

Credit One Bank / credit card

Na
May 24, 2018

Your credit card service is horrific. I have tried calling to make a payment. I have been hung up on twice and received no information on how to clear my account from your customer service reps. They are confused and unequipped to handle these requests. My account was locked out because of...

Credit One Bank / credit one credit card

De
May 18, 2018

Don't try to talk to an American with this account because you won't get one I've been complaining to them for over a year and now they throw crap on my credit report which is incorrect they transfer you for hours and hours to try to talk to someone do not use the card do not do anything...

Credit One Bank / concern about cancelled card

Ka
May 5, 2018

Hello, An individual in my life used my Credit One visa card last year to purchase items without my knowledge or authorization. Through a series of other circumstances, he is now in jail, and after I learned of this situation, I paid off the entire balance in a month. The card has since...

Credit One Bank / unauthorized credit card charges

Vi
Apr 24, 2018

charges that are not mine.. made in florida .. i live in texas senior citizen... have called in dozen of times beginning in january.. i am a senior citizen and have not been out of texas// they keep just telling me this is my charge.. it is not 774.25 made at target in florida// they will...

Credit One Bank / billing

Su
Apr 14, 2018

I have my account paid in full for over a year now. I have a $6 monthly charge fee. I have all my credit cards on autopay or I set future payments. This credit card company, CreditOne Bank does not offer the option to pay in automatic payments to avoid fees or even the option to post a...

Credit One Bank / credit card payment "not received"

De
Apr 13, 2018

On April 6, 2018, we paid our account using Credit One's app. (This was after unsuccessfully trying to log in to their website in order to make a payment for several days.) The app indicated that the payment had gone through and we have had more than adequate funds in our checking account...

Credit One Bank / I am not allowed to use my credit card.

Ke
Apr 8, 2018

I paid on my credit one bank account, and they admit there is $130 room in it to charge on. My debit bank account is almost filled up. Any more with- Drawals, will mean a $35 overdraft. I ask them to activate the account, and Three times they say they will, three times the vendor machine...

Credit One Bank / suspended account "7-10 days" a month ago

Jo
Mar 19, 2018

This is my first credit card and I honestly enjoyed how easy it was to maintain. It helped my credit score, easy payments, website, etc. One time I decided to make a payment with a different bank account and my Credit One Bank credit account was closed and access was suspended. I called...

Credit One Bank / credit card company

Ma
Feb 22, 2018

I had this card for two weeks. Didn't charge a single thing on it. I went online to set up the account, and I kept getting error messages due to problems with their web page. Finally got set up. When I tried to pay my bill online, they charge you $10 if you want to pay your bill with a...