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Citibank review: Incorrect charge amount

J
Author of the review
1:45 pm EST
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I was paying my medical bill on line to my doctor that was $15.16 and the payment incorrectly went through as $1516.00. This was on dec 1, 2025. I opened a dispute with citibank in the amount of $1500.84 ($1516.00- 15.16= 1500.84). On december 29th citibank credited my account in the amount of $15.16 which is incorrect. I immediated called citibank and told them that is incorrect and reopen the dispute. I have called citibank on 1/9, 1/16, 1/23, 1/30 and 2/6 and each time I was told to wait 7 to 10 days and I will get my full credit. Nothing has been done and no response from citibank. I am extremely frustrated. I have closed my account and will leave that as a balance on the account and wait for collections to call me.

Desired outcome: i want a credit of $1500.84 posted to my account and finance fees waived

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