Citibank
Reviews and Complaints

The worst services, so be aware that the company Citibank Inglewood Branch is total scam. I got three cards from them, but all security codes didn’t match and none of these cards ever worked. I went to their branch and wanted to get help, but the rep was total jerk and couldn’t provide the new card and he tried to explain why, but he told only some crap. I wonder if there are other people, who had the same experience. Let’s share views about this company.

Citibank blocked my UK account for some reason. I called back to unblock it and I was told that it would be done within 24 hours. I called after 48 hours and still it was not done and I was again told that it will be done in 24 hours. They dont know the reason it is blocked and they dont know the department who blocked it, what crap. This is still going on from 10 days and I have been calling twice a day, every time they say that they have sent the email to concerned department and it will be done in 24 hours. Their supervisor knows nothing and he doesn't know how to expedite the request further.
Stay away from citibank uk, I will move my money out at the first chance I get.

Premier Card with $175 annual fee.
"0" balance Credit Card with $15K credit line available was declined for a "$1000" charge @ 2:00 am in Los Angeles, CA.
Called the 24/7 Customer Service phone printed on the back of the card, an automated system asking all kind of security questions for account verification, before transferring to an agent. However, I got a voice-mail, saying I reached the CitiBank's customer service after business hours!
Tried three times, [protected], and the same process.
After a few days, I called the same number within the business hours asking what is going and to report that there might be a problem with that Automated system transferring customers to a wrong number after hours, etc.
The agent, offered me some free points however, I said there is a problem, and she said that she dont know what to say and can not do anything about it. So I asked for someone who can, and she transferred me to her Supervisor.
This Man identified himself as "Max King" told me we work 24 hours and doesn't know what happened. And then asked me when did you called, I said look at my account, you see the declined charge, the time and the date, I called at the same time, the same number that I'm talking to you now. SUddenly he became rude, and start cutting me off when I was trying to answer his questions, and went on and on about "well you told me a week ago, but your account shows two days ago, so which one is i? and on and on, So I replied, that is not the point, its all in the account, the fact is that you did not have anyone helping your customer then and neither right now!
I'm doing you/your company a favor! calling you my time to let you know there is something wrong with your Automated system, and this is what I get? He replied, well, !'m going to make a note of this, but there is nothing I can do...

? So what I am wondering what if I needed help? s this the shape of things to come with the CitiBank Credit Card? or just the Premium members?

?

After 6 years of being a loyal credit card customer, I mailed my monthly check seven days in...

After 6 years of being a loyal credit card customer, I mailed my monthly check seven days in advance and they claim they did not receive it. I called twice as a concerned customer. Phone service did not recognize my phone number, or my credit card. After a long wait I explained and documented with a case number my attemps to have this payment posted on time. It is very common for this Bank to claim payments arrive late to quickly assess a late fee and jack up the interest rate to 28.990%. Vice President G.Stevens (I guess they do not want to reveal the first name) quickly sent a threatening letter for late payment. I had already made a second payment over the phone, and coincidentally the supposed late payment was posted on my account at the same time resulting in double the payment I was supposed to make. Totaly premeditated and abusive tactics. The letter from G. does not show a reply mailing address. Only address is on the payment stab, good luck trying to find a Ciibank Vice President in Sious Fall, SD!. I showed concerned and got in touch with the Bank three times trying to continue my clean payment record. I hope to receive confirmation from the bank that my interest rate will not be increased.

Respected sir,
I am a.noor ahmed from india.sudanian lady miss jennifer sambo is my friend. i am writing this complaint behalf of jennifer.she lost her family in the civil war in sudan and she is a reffugee in the senegal.now she is an orphan.
She wants to transfer the money belongs to his father.details of the account. dr.abakar sambo, account no.aj745000001546/cb/91/a. please reply us as soon as possible. my email i.d. [protected]@gmail.com and the i.d.of jennifer is [protected]@hotmail.com

I have a 'tagging' for my housing loan in cicrus report by Bank Negara and end up my loan application with other bank was rejected.
The tagging is by Citibank for my housing loan. I have filed a report to Citibank on 13th June 2014 and it was not solve until now.
Citibank collection depart who handle my case mentioned that they have to do investigation on which department did the 'tagging - Rescheduled credit facility' for my housing loan. My housing loan is uptodate and there is no leagal action taken and the issue is to remove the tagging. Until now Citibank cannot prove who asked for the tagging. They mentionad I as customer was the one who requested to reduce the interest rate for my housing loan in year 2008 but still they yet to find such document that I am the one who requested. I am very dissapointed with the way of Citibank handled my case since my loan application with other bank is pending/hold subject clearance of the tagging. I do not have problem with my other loans, all payment are uptodate and I do not see
why Citibank cannot solve this. My housing loan account no is. [protected]

I have (had) the Sears Citibank Card and I have a $6, 000 credit limit. I've had the card since 2012 I have used about $3500 of the available credit, I pay my bill on time and always more than the minimum. I get an email on 8/1/14 saying they regret to inform me that they are not renewing my card (which expired the day before) because of too many revolving credit cards/loans and balances too high. Well I'm sorry but I don't see where that's any of their concern. I pay all of my bills on time every month and always pay more than the minimum on all of my cards. I'm only using a little over 50% of the credit available on this card, I've never been late, never over the limit and they're making money off me in interest so to decide to not renew the card doesn't make any sense to me. If they refuse to reconsider I'm going to transfer the balance one of my other cards and they're going to lose all of the interest they would've earned from me.

This bunch of empty promising agents are always a bunch of liars. What kind of services do these company and people have. They have the nerve to have salaries to feed their families that doesnt work properly. They promised me on a phone conversation. . . (I have to call numerous times long distance, coz im working abroad) just to ask for a certificate that i paid the credit card since 1997! Up to now nothing nothing nothing. Sorry but can you guys do something to this institution? I hope you can shake them. Or at least close them. They are useless unprofessional and bunch liars.

To,
Responsible person of Citibank Customer Care Service

Sir,
This is to inform that this complaint is against one of the customer care executive named Gurpreet in Citibank Customer care's Credit Card section. When I called to the toll free number [protected] regarding the activation of SMS alert for Credit card payment, Mr. Gurpreet shouted at me over the phone in an unprofessional manner instead of guiding me in a proper and polite manner.

Mr. Gurpreet was utterly disgusting, impolite, unprofessional and manner less employee of Citibank who is making the standard of the service to third rate. As a customer of citibank I am totally unhappy with the conversation and service provided by Mr. Gurpreet.
I hope that this issue will be taken seriously and Citibank can make its customers happy by assisting them in a professional manner.

Regards,
Sheena.S
Gurgaon

I have been a card holder of Citibank Philippines for 12+ years, and a gold card holder for 8 of those years. To give you an idea of the business we have run through the card, we have accumulated 400, 000 rewards points on the card. Recently the bank decided to discontinue the gold card product and shifted my account (presumably all gold card holders as well) to a Rewards card product. We received the new card with a fee table indicating the Rewards card annual fee is 2000PHP. However, the intro letter also indicated that my card was being shifted and would now be subject to the terms and conditions of the Rewards card, except, the gold card annual fee of 2500PHP would be retained.

I called Citibank and tried to get clarification as to whether my annual fee would be 2000PHP or 2500PHP and if it was 2500PHP what was the difference between the Rewards card on the fee table vs. the Rewards card they shifted my account to. The call center rep could only repeat what the intro letter stated and was unable to give me some rationale for the difference. She promised to check further and ask me to call back within the week.

I called back, on a Saturday, after a week and, unfortunately as I expected, got another round of 'marketing speak'. To their credit she did note that my original concern was recorded on the account but with no resolution. I asked for a contact with the Marketing Div. assuming they would be better able to respond. She could not, or would not, give me a contact using instead the excuse that it was a weekend there would be no one there anyway. I asked to speak to a call center manager, of which she said there were several attending to other customers. She put me on hold but returned to express her 'regret' they were still tied up. She again promised to follow up with Marketing during the week and someone would call me. It is now Thursday and no hint of a call from Citibank.

At this point I have pretty much decided to close the account, not so much for the 500PHP difference but for the indifference that Citibank Philippines seems to now foster among its 'customer service' staff, or perhaps its refusal to empower its customer service staff with the ability and information to actually provide customer service, or just the willingness to talk to customers beyond the call center environment.

Mr. Dwight Sung Chong Jr. [protected] chongds191bm d.o.b._01.14.1981 honolulu hawaii oahu
given name:britian gaomi si tong born:_xhay rola fing..jie ten quang
lsat.sat.hsd.ma.bar.collappt.pbat. Professional Career..Education Profession
woodinville school of law 1992 graduate 1 year degree
meadowdale high school 1999 masters advocacy
social security registered_1980 eastern population
3625 hoyt ave 6b everett wa [protected]..contact address (home)
last address:_17118 72nd pl west edmonds wa [protected]
Background Investigation: _Authorized.. by: Dwight Sung Chong
Herrmann Scholbe Law Firm Seattle/Tacoma (WA) 11.01.2007.Innfliction $8, 000, 000.00 ($8M)...Arbitration infavor granted open..
Requesting ALL:_ Access to Citibank account...directbank possitve 3625 hoyt ave 6b everett wa [protected]
united states citizen
United States of America Washington Drivers License
disabled :_fairfax psychiatic hospital..(03.1999) kirkland wa anti-depression
volunteered:_honolulu zoo hawaii oahu..sea life park (HI)...1985
Citibank Access:_(Last) contacted inperson at seaview cheverlot wa state snohomish county chongds191bm
requesting:_Citibank Gold Card Visa Credit card Auto-Pay_$200 million..3625 hoyt ave 6b everett wa [protected]

THANK YOU: Mr. Dwight Sung Chong Jr.
*Britian Gaomi Si Tong
* Xhay Rola Fing
* Jie Ten Quang

8:40am pacific standard time 04.2014

My mother lives in Las Vegas and is a 92 year old widow. I live in Sacramento and go to Las Vegas at least once a month to see her.

Last month my mother was the victim of the grandparents scam. It’s a particular evil scam in which someone calls an elderly person and impersonates a grandchild in trouble, usually in a car accident, in jail, etc. The grandparent is asked to wire money immediately and secrecy is stressed. A “lawyer” calls with instructions. Often these scams originate in Canada, as did this one.

My mother was panicked. Her only financial access is her Fidelity account. On Thursday, December 5, she went into the Citibank on East Tropicana and wanted to cash a Fidelity check in the amount of $8300. She wanted cash—large bills. She had been instructed to mail the money overnight in the pages of a magazine to someone in Kingston, Ontario. She didn’t know that the balance in the Fidelity account was less than $8300 and the check would bounce.

She and I have a joint Citibank checking account, and occasionally she has cashed a Fidelity check at Citibank for a small amount, usually $200 or $300. At that time our joint Citibank account had less than $5000. Amazingly, Citibank honored the Fidelity check and gave her $8300, which she promptly sent overnight to Canada.

I am dumbfounded that the Citibank employees did not think it was unusual for an elderly woman to request $8300 cash on a check from another institution, especially because her previous transactions had been for small amounts. They did not verify the Fidelity check, and we did not have enough funds in our joint Citibank account to cover it if the check bounced, which of course it did the next day. Friday morning I received a fraud alert e-mail from Fidelity. When I heard about the scam, at first I thought she had simply written a bad check payable to a person or business. We pieced together the story and I was horrified to hear that she had received $8300 cash.
I called a manager at that Citibank branch on Friday afternoon and asked him how they could have possibly given her the cash. He said it’s a judgment call, depends on the client relationship, etc. I’m sorry, but a 92 year old woman who wants to cash an $8300 check on another institution should have raised several red flags. At the very least she should have been denied because our Citibank account balance was less than $5000.
According to my research, Citibank may not be legally liable but I believe it bears moral responsibility for the success of this scam.. I have filed a report with the Federal Trade Commission and will continue to relate this experience to friends and online.

I wrote to the Citibank area manager in Las Vegas who to his credit did call me. He gave me the standard line--- it's a judgment call, your mother was adamant that she wanted the money, etc. He even suggested that my mother wanted the money for gambling. I referred him to a recent article in USA Today "Banks recruited to stop scams on seniors." I wish I could close our Citibank account but her social security check is deposited in that account and it's difficult to change that.

I encountered a problem with the bank whom I had personal checks transaction. I was informed by your Collections Departmenrt (Tel # [protected]) that I will have to call 10 days before the due date to request for my cheques to be pulled so that i will not suffer the penalty of almost Php1400.00 each month. Now I have agreed to this set up and I called today and I was advised that I need to have a payment posted in replacement of the cheques and this was not mentioned to me when i called January 13, 2014. There was misinformation and lack of advise on how I can try to be a good payor of my loan to your company. I do not want to be penalized Php 1400.00 each month because it's almost the same amount of my monthly amortization. The notes of your consultant who took my call on January 13, 2014 was not what he told me. It lacked the advise that I need to have a payment as well to replace the payment for that month.

I paid off my credit card balance. Rightfully didn't question not receiving a statement the following month; because the balance was paid in full. The next month, I get a past due statement for a balance of $2.17. Funny, the full-exact balance had been paid. Accrued finance charges...ok. (I can only imagine how many customers don't expect a $1 statement in the mail once the full balance was paid/or how many customers magically didnt receive the first ever missed statement of their account history). Also funny, this was the first time in nearly 10 years that I didn't receive a statement. I have perfect payment history and wanted the 1 payment past due cleared. I'm fully aware this doesn't report negative to the cbrs, but that's not the point. An "Account Manager" refused, because there was no bank error. I certainly made no error. Citibank refused to let me talk to someone else, as he was the highest and they no longer allow calls to be escalated to anyone higher. Wow. No "big picture" for the business or your customers. No "care" at all. Amazing how you stay in business. Disgusting,

On Jan 9, 2012, I deposited $4715.42 total of 42 business checks to my Citibank account in the Citibank branch which locate at 6414 18th Ave. Brooklyn, New York. I have the receipt from that bank. They did not put this money into my account until on March 13, 2013 after I requested it. But Citibank removed $4715.42 from my account on April 25, 2013, and never notify me and no any explanation letter either. The customer service supervisor told me that the branch has been denied to put this credit back into my account, because they destroyed all the checks and no copies. Now, all they do is blaming the customer, the customer report the problem too late. Is this the costumer’s faulty? Is the customer in control after they handed the checks to the bank clerk and get the deposit receipt? Citibank do not take responsibility for what they are doing!

This issue has been gone to customers service, their investigation result is: they lost those checks or destroyed the checks, they neither agree to put this credit back to my account, nor compensate the customer’s time to recover the payment from 42 payers!

When give your checks to the bank, they wrote you a receipt, can you leave without worry? Do you know what will happen to your checks? Are you 100% sure that they will put the money into your account? The answer is NO! Do not trust Citibank!

I withdrew an amount of $650 from my account. However, the machine just gave me $550. When I reached out to the customer service at Citibank, they not only did not resolve the situation, but rather acted very rude and said I must have misplaced the money. Upon insistence, they said they will check internally and after many days called to say their internal records are matching and they cannot resolve the situation.
When I sought explanation in terms of how they would do their due diligence if someone else got that extra note, they simply refused to answer and reiterated the same point that their internal numbers are balanced; They were even arrogant and brash enough to not escalate the situation internally, but asking me to go to the police, if I want and they will share the video only if the police asks them to do so. No wonder the global economy is in such a slump owing to inefficient people like them running the helm of the financial business.
For a mere hundred dollars, I need to go through so much slack from people who I doubt are qualified enough to take the call in the first place. I am for sure cancelling my account at the bank and ensure that I don't have any services from the bank whatsoever and also discourage people, I know to work with these scamsters.
I fail to see a resolution to my issue even after I lodge a police complaint. Anyone with any better alternatives please let me know.

Re: Letter dated 8/26/13 from G. Stevens, VP Citibank, NA as servicer for Sears Home Improvement:
I received this letter that indicated my payment arrangement was terminated. It has been a difficult summer being the primary caregiver for my father, Edward J. Borowski, who has been a loyal Citibank customer for over 40 years. My name, Paul Borowski, is listed on his bank statement as Power of Attorney. In June, he was determined to have diabetes and I now am at his house every morning before work to check on his blood sugar and medications. In early August, he lost control of his car and I have now, taken away his driving privileges and taking care of his and my house. In May, I did delete the auto debit, not due to lack of funds, but rather, for personal reasons, which have subsided. I have proof of these items in writing and would hope that Citibank would reconsider renewing my payment plan, rather than having this hard rule due to difficult family circumstances. I understand auditors, as being a long time banker myself, but my 6 day late payment after the cycle date was not lack of money, but rather lack of time. Please re-consider. Sincerely, Paul E. Borowski

1)Does Stephano Adaramola in Foreign Operations Department of Citibank of London Plc
2)Does CitiBank Of London Plc truly makes use of the following email addresses(a)[protected]@london.com?(B)[protected]@aol.com?
3)Is Head office of Citibank of london Plc truly situated at :28 Canada square canary 3rd Floor, 4 Harbour Exchange Square London E149GE, UK?
4)Do the following Telephone Numbers belong to CiTIBANK OF LONDON PLC Director Foreign Operations Department;(a)+[protected] (b)+[protected]?
Lastly 5)Does these account number come from CITIBANK of LONDON PLC:AJ745000001546/CB/91/A.
I shall appreciate your swift response.

Yours sincerely,
Dan.

I have been applying for various bank for my emergency purpose, but I have been hearing from the bank that I applied that my application is rejected. Most of the banks do not say the reason, but I heard from couple of banks that there is a CIBIL record, that I have an outstanding payment of 80 K that I need to clear for credit cards. They said, they do not have the Bank details of the same. This was a shocking news for me, as I DO NOT have any such huge outstanding amount from my credit card that I hold. One fine day, I got a call from CITIBANK saying that I have 80 k outstanding amount and I need to pay them immediately, but crossed check and asked my father name they answer correctly after that i ask about my address but they said wrong address(this address reside in kolkota but i never went there single time, actually i lived in faridabad and assam ) . I was shocked to hear this, as I DO NOT HOLD any Citibank cards. They have my information correctly (My name, worng address, phone numbers, my father name). I DO NOT HOLD any Bank cards.

Please help me in getting out of this issue, as this is projected as a black mark in my banking history and all my loans application will go a rejection if I need to apply in the future.

This is a serious fraudelant acitivity where the banks are projecting on the customers where they get victimised. Will need to raise a serious complaint againts the Bank.

Request your sincere suggestion and help in this regard.

Thanks
Santosh