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Citibank

Citibank review: Avoid cards from this bank - no consumer protections

J
Author of the review
12:28 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I’m deeply disappointed with Citi’s handling of a clear case of fraud on my credit card. A $2,800 charge appeared that I did not authorize and cannot trace. Rather than investigating properly, Citi has refused to provide any documentation or evidence supporting the charge, effectively accusing me of dishonesty simply because I don’t have a receipt for a purchase I never made.

This logic is absurd — the entire point of reporting a fraudulent charge is that you don’t know where it came from. I’ve spent weeks trying to get answers, but every representative has deflected responsibility or closed the case without explanation. The experience has left me feeling powerless and unprotected as a customer.

Citi’s refusal to stand by its own fraud-protection policies undermines any sense of trust or accountability. If you value transparency and fair treatment when issues arise, I strongly urge you to reconsider banking elsewhere.

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  1. Citibank Contacts

  2. Citibank phone numbers
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  3. Citibank emails
  4. Citibank address
    Citi, 388 Greenwich Street, New York, 10013, United States
  5. Citibank social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 10, 2025
  7. View all Citibank contacts
Citibank Category
Citibank is ranked 58 among 399 companies in the Banks category
#56 ABN AMRO Bank ABN AMRO Bank #57 Citi Mobile® Citi Mobile® #58 Citibank Citibank #59 Santander UK Santander UK #60 ClickBank ClickBank
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