CB Banks Citibank Complaints #2-21

Citibank review: American Airline Advantage by Citibank is worse than useless.

William Oppenheim of US

Sep 14, 2026 7:34 pm UTC

Verified customer

Featured review

Now working on my fifth card this year. No fraud, just fraud alerts that they will not deal with on the phone. Instead you have to get a letter which can take a week or more. in the meantime you cannot use the card. This latest episode was started by trying to use the Advantage card for a American Airlines ticket. It was refused. American Airlines will not go to bat for me so an expensive business class ticket on the AAdvantage program could not be completed for mileage and loyalty credit. Until American Airlines finds a new credit card issuer, I will not longer fly American nor use Citicard. It took over an hour and a half to get in contact with them today, and while I was finally waiting for a supervisor, they disconnected me. They said they could not use my phne number of 40 years to verify me as it was not on the account, but it was on the account and the past 4 replacement cards as well. They are useless and beyond on frustration; I will not longer deal with them, and you shou save yourself the headaches as well.

Recommendation: Use any ohter Bank than Citibank which has the highest number of complaints and the worse service. Tell American Airlines to get a new card issuer.

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Citibank Contacts

Citibank phone numbers

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Venezuela

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Citibank emails

info@citi.com

100%
Confidence score: 100%

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Citibank address

Citi, 388 Greenwich Street, New York, 10013, United States

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Sep 15, 2026
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