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CB Banks Citibank Complaints #2-21
Citibank

Citibank review: Personal loan

C
Author of the review
3:07 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On the 28th of September, 2026 we gratefully accepted a loan from CitiBank, totaling $25,000.00
Since then, we have made 2 small payments, totaling $21.00, in testing our payment mechanism.
But, in the last few days, there have been four undocumented increases to the balance.
These have all been roughly $10.00 each.
However, they are not documented anywhere.
There are no notations, no references, and no transactions listed anywhere.
No explanations, whatsoever.

We attempted to utilize the CitiBank online customer service Chatbot, but it very bluntly told us it would not deal with a loan inquiry.
We were advised to use their 800 number, but were unable to get through.
We will try again.

We would simply like this balance corrected, and the mistakes to stop.

Desired outcome: We would simply like this balance corrected, and the mistakes to stop.

Confidential Information Hidden: This section contains confidential information visible to verified Citibank representatives only. If you are affiliated with Citibank, please claim your business to access these details.

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  1. Citibank Contacts

  2. Citibank phone numbers
    +1 (800) 285-3000
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    More phone numbers
  3. Citibank emails
  4. Citibank address
    Citi, 388 Greenwich Street, New York, 10013, United States
  5. Citibank social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2026
  7. View all Citibank contacts
Citibank Category
Citibank is ranked 58 among 353 companies in the Banks category
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