CB Banks Citibank Complaints #2-21

Citibank review: Wait times

Gary Davidson of Dickson, US

Jun 08, 2026 7:03 pm UTC

Verified customer

Featured review

I was alerted to potential fraud. I called the number on your app. Waited 30 minutes for an agent. Could hardly understand him. He got my info then put me on hold for over 30 minutes and never came back on call. In the meantime I went on your chat where I had to insist on a live agent. After multiple delays this person said he couldn’t help me and gave me another number to call. I am on hold for this call estimated wait time is 30 minutes. Still on hold as I type this message. Worst customer service experience I’ve ever had. You WILL lose customers because of this poor experience. I’m sure I’m not the only one.

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Citibank Contacts

Citibank phone numbers

+1 (800) 285-3000

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USA

+52 55 2262 3911

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11%
Confidence score

Mexico

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Canada

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100%
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100%
Confidence score

Brazil

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100%
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Brazil

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100%
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Brazil

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Colombia

+593 2393 9043

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100%
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Ecuador

+595 216 202 400

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100%
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Paraguay

+51 1221 7000

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100%
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Peru

+51 1215 2080

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100%
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Peru

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100%
Confidence score

Peru

+598 2198 7113

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100%
Confidence score

Urugay

+58 212 705 2039

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100%
Confidence score

Venezuela

+58 212 705 2614

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100%
Confidence score

Venezuela

More phone numbers

Citibank emails

info@citi.com

100%
Confidence score: 100%

Support

Citibank address

Citi, 388 Greenwich Street, New York, 10013, United States

Citibank social media
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Oct 27, 2026
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