Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Banks Citibank
Citibank

Citibank review: Wait times

G
Author of the review
7:03 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was alerted to potential fraud. I called the number on your app. Waited 30 minutes for an agent. Could hardly understand him. He got my info then put me on hold for over 30 minutes and never came back on call. In the meantime I went on your chat where I had to insist on a live agent. After multiple delays this person said he couldn’t help me and gave me another number to call. I am on hold for this call estimated wait time is 30 minutes. Still on hold as I type this message. Worst customer service experience I’ve ever had. You WILL lose customers because of this poor experience. I’m sure I’m not the only one.

More
Send message
Copy link
Report
0 comments
Add a comment

More Citibank reviews & complaints

Citibank - incorrect reporting to credit bureaus 12
Citibank - citibank 87
Citibank - Closed my account 94
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citibank - enquiry 63
Citibank - dishonest business practises 32
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citibank - Unacceptable behavior and business practice
Citibank - Approved loan, cash not received 1
Citibank - Best buy credit card account
Citibank - Credit card 1
Citibank - scam artists 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Citibank reviews and complaints

  1. Citibank Contacts

  2. Citibank phone numbers
    +1 (800) 285-3000
    Click up if you have successfully reached Citibank by calling +1 (800) 285-3000 phone number 12 12 users reported that they have successfully reached Citibank by calling +1 (800) 285-3000 phone number Click down if you have unsuccessfully reached Citibank by calling +1 (800) 285-3000 phone number 13 13 users reported that they have UNsuccessfully reached Citibank by calling +1 (800) 285-3000 phone number
    USA
    +52 55 2262 3911
    Click up if you have successfully reached Citibank by calling +52 55 2262 3911 phone number 5 5 users reported that they have successfully reached Citibank by calling +52 55 2262 3911 phone number Click down if you have unsuccessfully reached Citibank by calling +52 55 2262 3911 phone number 4 4 users reported that they have UNsuccessfully reached Citibank by calling +52 55 2262 3911 phone number
    11%
    Confidence score
    Mexico
    +1 (416) 947-5500
    Click up if you have successfully reached Citibank by calling +1 (416) 947-5500 phone number 0 0 users reported that they have successfully reached Citibank by calling +1 (416) 947-5500 phone number Click down if you have unsuccessfully reached Citibank by calling +1 (416) 947-5500 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +1 (416) 947-5500 phone number
    Canada
    +54 11 4329 1772
    Click up if you have successfully reached Citibank by calling +54 11 4329 1772 phone number 1 1 users reported that they have successfully reached Citibank by calling +54 11 4329 1772 phone number Click down if you have unsuccessfully reached Citibank by calling +54 11 4329 1772 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +54 11 4329 1772 phone number
    100%
    Confidence score
    Argentina
    +55 11 4009 3818
    Click up if you have successfully reached Citibank by calling +55 11 4009 3818 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 4009 3818 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 4009 3818 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 4009 3818 phone number
    100%
    Confidence score
    Brazil
    +55 11 2109 2484
    Click up if you have successfully reached Citibank by calling +55 11 2109 2484 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 2109 2484 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 2109 2484 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 2109 2484 phone number
    100%
    Confidence score
    Brazil
    +55 11 4009 3000
    Click up if you have successfully reached Citibank by calling +55 11 4009 3000 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 4009 3000 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 4009 3000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 4009 3000 phone number
    100%
    Confidence score
    Brazil
    +57 1485 4000
    Click up if you have successfully reached Citibank by calling +57 1485 4000 phone number 1 1 users reported that they have successfully reached Citibank by calling +57 1485 4000 phone number Click down if you have unsuccessfully reached Citibank by calling +57 1485 4000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +57 1485 4000 phone number
    100%
    Confidence score
    Colombia
    +593 2393 9043
    Click up if you have successfully reached Citibank by calling +593 2393 9043 phone number 1 1 users reported that they have successfully reached Citibank by calling +593 2393 9043 phone number Click down if you have unsuccessfully reached Citibank by calling +593 2393 9043 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +593 2393 9043 phone number
    100%
    Confidence score
    Ecuador
    +595 216 202 400
    Click up if you have successfully reached Citibank by calling +595 216 202 400 phone number 1 1 users reported that they have successfully reached Citibank by calling +595 216 202 400 phone number Click down if you have unsuccessfully reached Citibank by calling +595 216 202 400 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +595 216 202 400 phone number
    100%
    Confidence score
    Paraguay
    +51 1221 7000
    Click up if you have successfully reached Citibank by calling +51 1221 7000 phone number 1 1 users reported that they have successfully reached Citibank by calling +51 1221 7000 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1221 7000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1221 7000 phone number
    100%
    Confidence score
    Peru
    +51 1215 2080
    Click up if you have successfully reached Citibank by calling +51 1215 2080 phone number 1 1 users reported that they have successfully reached Citibank by calling +51 1215 2080 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1215 2080 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1215 2080 phone number
    100%
    Confidence score
    Peru
    +51 1215 2216
    Click up if you have successfully reached Citibank by calling +51 1215 2216 phone number 2 2 users reported that they have successfully reached Citibank by calling +51 1215 2216 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1215 2216 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1215 2216 phone number
    100%
    Confidence score
    Peru
    +598 2198 7113
    Click up if you have successfully reached Citibank by calling +598 2198 7113 phone number 1 1 users reported that they have successfully reached Citibank by calling +598 2198 7113 phone number Click down if you have unsuccessfully reached Citibank by calling +598 2198 7113 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +598 2198 7113 phone number
    100%
    Confidence score
    Urugay
    +58 212 705 2039
    Click up if you have successfully reached Citibank by calling +58 212 705 2039 phone number 1 1 users reported that they have successfully reached Citibank by calling +58 212 705 2039 phone number Click down if you have unsuccessfully reached Citibank by calling +58 212 705 2039 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +58 212 705 2039 phone number
    100%
    Confidence score
    Venezuela
    +58 212 705 2614
    Click up if you have successfully reached Citibank by calling +58 212 705 2614 phone number 1 1 users reported that they have successfully reached Citibank by calling +58 212 705 2614 phone number Click down if you have unsuccessfully reached Citibank by calling +58 212 705 2614 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +58 212 705 2614 phone number
    100%
    Confidence score
    Venezuela
    More phone numbers
  3. Citibank emails
  4. Citibank address
    Citi, 388 Greenwich Street, New York, 10013, United States
  5. Citibank social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 09, 2026
  7. View all Citibank contacts
Citibank Category
Citibank is ranked 58 among 354 companies in the Banks category
#56 ABN AMRO Bank ABN AMRO Bank #57 Citi Mobile® Citi Mobile® #58 Citibank Citibank #59 Santander UK Santander UK #60 ClickBank ClickBank

Most discussed complaints

Credit protector
2
(opinions to this review)
Citibank Alternatives
Frost Bank 8 reviews Optum Bank 24 reviews PC Financial / President's Choice Financial Mastercard 19 reviews DBS Bank 15 reviews Hatton National Bank [HNB] 23 reviews