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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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Newest Citibank reviews & complaints

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8:00 pm EDT
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Citibank - Incorrectly handled dispute - I've messaged CEO Jane Fraser on Linkedin also

On 9/7/23 I checked into Hampton Inn Glendale Wisconsin. The stay was prepaid and insured thru CCI Reservations. The hotel said they had prepaid record, and charged me again for the stay. I forwarded email confirmation from CCI Res to the hotel, showing the stay was prepaid. Despite this the hotel pursued the SECOND charge. Hotel manager Gunnice then...

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10:22 am EDT
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Citibank - Problem with a dispute

I am having a problem with getting a dispute settled. It is case D-[protected]. It was suppose to be settled by 10/17/23 and it has not. I have sent more than enough paper work to show that this was not a duplicate charge but a fraud. I have proven beyond a shadow of a doubt that the $5298.39 charge was a fraud and yet your investigators have sent me on a...

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9:22 pm EDT

Citibank Erroneous account closure

On October 13th 2023, I was informed that my account was closed for fraud and I was not given any further information. My government benefits are deposited into that account and I don't have access to any of it. I do have access to my savings account. I have called and called and have been treated as though I am a criminal. I have been a Citi Bank customer for over 14 years.

Desired outcome: Have my funds released immediately

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Mike Smith
, US
Oct 30, 2023 12:42 am EDT
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Thank you. Only to say that they do seem to have difficulty sorting basic things out -- costing way too much time. I have waited over a month -- still counting, for return of a security deposit on an account opened about five years ago. I couldn't use the account, employees very unprofessional.

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9:44 am EDT
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Citibank account

I did a check deposit online and i still have not received my deposit called the number to check the status and they sent me to fraud deparment where they could not verify my cell phone number and my security name. They wouldnt transfer me to a supervisor. I never got any fraud alerts. And now they are saying i cant access my account via phone but i can online. I gave them all my information. im fixing to sue this company if i dont get a resoltion for a big check deposit.

Desired outcome: Would like my deposit into my account

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10:27 am EDT
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Citibank My card was charged for overnight stay 3 times and I only stayed 2x

I booked my reservation with my American Airlines Citi card.

First my flight was delayed cause g a missed connection and not arriving at hotel.

But most importantly I only stayed 2 times at hotel but was charged 3x. I’ve called disputed my stay paying 2x for 9/24 at Holiday inn express and suites south fork blvd Idaho falls Idaho. I spoke with melody, Megan and debra. All can see if but are waiting for Citi virtual cc to give the credit. Sounds like passing the buck to me.

Desired outcome: Credit for $156.

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3:01 am EDT
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Citibank - Closing my account

I have been a Citibank Costco cardholder in good standing for over 20 years. It was my go-to card. Recently I went to Costco to use it and it was denied. I was told by Costco that my card was cancelled by Citibank. When contacting Citibank I was told that I would receive a letter within 10 days explaining why my card had been closed. Finally I wa...

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2:31 pm EDT

Citibank Citi flex plan

I have been on-line and on phone for over an hour trying to see if I can get help with Citi bank flex plan and seems no one can help me. That has of Oct 27th I will have a payment of almost $700 due. What I was trying to do was either see if I could modify payment or cancel and just pay more like $300 a month this is towards a balance of under $5000 and I have a high credit score. I am very upset that I am told I am locked in with no alternatives. Michelle Straub

Desired outcome: Help with amount due each month on this account.

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8:13 pm EDT
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Citibank - Credit card judgment lien against my property unreleased for over 8 years

My husband and I are currently working with our local credit union to open HELOC. Their underwriters in doing the property search discovered an active lien on our property in the amount of $3531.23 filed on 2/11/15. In researching, I discovered it was in regards to a judgement that was filed against us 7/24/12 from Citibank for a credit card we had...

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12:45 am EDT
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Citibank - Citi diamond preferred credit card

On 7/23/23 they closed my card when I reported it was stolen, they said that I would receive a new card and that I will get a new account I was worried since they mentioned closing it but they assured me once I receive my card I can just activate my account like normal. After a few weeks I still didn’t get my card so I reported it not arriving and asked for...

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10:43 am EDT
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Citibank Account on hold for more than 2 years and soon inactive by your services

In July 2021 I used my card to buy a flight ticket when in Central African Republic and it didn't went through and a few weeks letter I tried to use my card in a ATM machine in Ouagadougou, Burkina Faso and it was blocked. As I left the US I tried by call, chats to get it fixed but it didn't until my card expired. Yesterday I got a message that my account will be inactive soon. I can't access my online profile to read that message because the number on file is no longer accurate. I tried to book an online video appointement but it's not possible.

Desired outcome: 1. I need my balance to be transferred to my UNFCU account that I had already linked to my Citibank account because to desactivate my account.

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7:14 pm EDT
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Citibank - Fraud customer service

To Whom It May Concern, My name is Polly Montano and I have an account with Citibank, I merely have a checking account currently. Before I give my grievance, I wish to give you some background information. I chose Citibank to begin my Retirment plans for the very near future financial support. I have researched several banks and appreciated the account...

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1:28 am EDT
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Citibank Bank statement

Went to the CitiBank near me to request past bank statements. The woman who helped me explained that I could not get a copy there since my account was closed and that she would put in a request for me and I would receive it by email. Gave me a password and assured to me that everything would fine. They sent me the wrong statements. So I called the number that was provided and the guy said I had to go into the bank to get the statements. Which I already did and was told I can't get them in the bank. The guy was rude and wouldn't get me a supervisor. I hate talking to a machine.

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12:49 pm EDT
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Citibank Fraudulent best buy credit card opened in my name.

This is concerning a fraudulent Best buy account opened in my name back in December 27,2018, partial account number 426937*. I have explain this to fraud department over 100 times, but to no avail, they get very belligerent and think that you are lying to them about a fraudulent account. I've wrote CEO Jane F, and she passed it over to someone else, who STILL didn't do their job!

And then later on, they put this account in my bankruptcy, which I never included them in my bankruptcy, it was only for medical bills only.

I've asked them several times to send me the original application with my personal information on it, what was purchase, what was the method of payment, what phone number was used to activate the account.

And I also found out that the address they had on file which was 6000 Hollister St # 2004 Houston, Texas 77040, I never lived there.

So I went to that location and asked the leasing manger if they ever had a application in my name, and they told me no.

And then Citibank (Best Buy) lied and said that they mailed me a replacement card to my address at 6706 Wagonwheel Lane # 14 Houston, Texas 77088, which to date, I still have not seen no card.

So I'm going to file a complaint with the Attorney general and the Federal Trade commission. I'm sick of dealing with this company.

They are all about lies!

Desired outcome: This account needs to be removed from my credit report, and I need a letter stating that it has been removed.

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3:19 pm EDT
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Citibank KYC Compliance Inquirees

I have found the "Know Your Customer" inquirees of these past few weeks to be not only intrusive but not efficient. On a checking acct that my wife and I have had for about 50 years...she is getting personal questions and then is requested to give her full SSN, account number(s) with Citi and images of ID documents.

We have complied with these and transnitted information, but today had a long phone encounter with a rep from KYC unit where the person desired more information and was rude, not helpful and kept repeating her questions without listening to us as if we were idiots.

Tried calling the unit back to speak with someone else and after 5 attempts and being in phone queue 15 min+ each time, we gave up.

Honestly, we are seriously considering terminating our banling replationship with Citibank after all these many years,

your ref #: KYC-[protected]

Tom Buckridge

[protected]

Desired outcome: SINGLE set of further questions from KYC unit inside an encrypted message that we know is secure.

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10:28 pm EDT
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Citibank - Service on a complaint made

About two months ago I had a change of over $400 on my account from Wayfair. It was a change that I did not make or authorize. I call the fraud department and was helped very quickly and requested and received a new credit card and they started the process of investigating. Several weeks after that a credit was issued on my card. Now yesterday I received...

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Citibank - Diamond preferred citi

I am writing about an issue that I attempted to pay a tuition amount of $630.00 to Mumbai University, India. My daughter is going to school in India and i was to pay the tuition by 9/16/2023. I made three attempts and they all failed despite getting a code on my phone to verify. I called the customer service and she advise me to speak with Fraud...

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12:51 pm EDT
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Citibank Customer Service providing incorrect information

I recently reached out to Citi advising them, I could not have an auto debit taken from my checking account on 9/11 due to an expected deposit arriving later.

I was told my payment would be moved to the latter part of the month. I stated more than a few times that if it came out on the 11th it would bounce. The Citi rep claimed she understood and need not be concerned.

The payment came out on the 11th..and my bank charged me 36.00 for the return.

Lesson learned: Don't trust what the reps tell you.

You owe me 36.00..I also want a letter to show my bank, I called you guys about this issue and was misled. This is due to the fact I have never been overdrawn. You embarrassed me in front of my bank.

Desired outcome: Stated above

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5:49 pm EDT
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Citibank Checking account closure

Citibank processed three stop payments as disputes which I stressed were not disputes but double payments for the same service as the merchants were charging for renewals and I wasn't aware so I paid as well. I just needed the payments stopped.

Citi filed these as disputes and then locked me out of my account for excessive disputes and fraud on the account. I stressed repeatedly that this was my doing.

Citi claimed that all ACH payments or any withdrawals would be denied or returned. Instead, they continued processing these.

They will not release my funds or reconsider their decision to close the account even with all the recorded calls as evidence.

They will not give me access to my funds including those which were deposited once they locked down the account.

They have lied, misled, misprocessed, and are quite rude

Desired outcome: Immediate release of funds from my account

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Citibank Discrimination

I am willing to make arrangements to pay-off my credit card bill; however, it appears you only work with the folks who are facing hardships. It's nice that you help those who do not pay their bills to avoid bankruptcy; however, I have been a great client who has made my payments on-time every time in the past as well as on-going. Stop helping the less fortunate and take in consideration that we are all here just trying to get our next paycheck to make our payments on-time. It is considered discrimination when you help those who are unable to pay; however, do not consider the ones who were your best customers. I will never barrow from Citibank again in my lifetime; that you will be assure of. I have also hired a lawyer to look further into my compliant as it is defiantly valid regarding discriminating against those who pay bills on-time.

Desired outcome: $500 Discount on pay-off

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Tina Balk
, US
Sep 10, 2023 11:37 am EDT
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I am waiting for the class action suit against this Bank for discrimination against upstanding, on time paying customers!

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1:41 pm EDT
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Citibank Fort sutter citibank branch - fa 061 branch 00918

On 9/1/2023 at 3:4PM PT I made a deposit of $133.63 at this branch to account ref ending in 908. I then told the teller I wanted to withdraw $240 from the same account, which is held in my name (balance was over $11K at the time.) The teller (I believe her name was Namanda - she was the only female working at this branch at the date & time provided) made the following statements, "Because I don't know you & have never seen your 'face' you'll need a special authorization to withdraw funds. You have a linked account." I have had accounts with Citibank since 2005, and linked accounts with my husband for approx 10 years. No bank teller has ever said this to me before or denied that I withdraw funds from my account (I'm not sure this is legal). What was particularly troubling about the teller's remarks, is that she's implying the reason for her denying my cash withdraw (or requiring some "special authorization") had to do with my "face." Her comments and refusal to give me funds from my account with sufficient funds is unacceptable, based upon an employee's personal "feeling," and borderline discriminatory. I called the toll free line afterwards to report her behavior and the telephone assistor said, "maybe go to a different branch next time." That doesn't solve this problem - the teller acted inappropriately and her conduct needs to be addressed by the upper management chain.

Desired outcome: I would like a written apology from the branch.I would like the employee to be counseled on her inappropriate remarks and behavior.I would like the employees of this branch to receive training on customer service.

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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Contact Citibank customer service

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