Citibank

I am retired and do long RV trips to visit family. I recently opened a Citibank Shell card because of the deal on gas. I could save 50 cents a gallon on the first several purchases. Citibank opened the account with a very low limit and on the trip, I went over the limit. I tried to make a payment to bring the balance below the limit and Citibank wanted me to accept terms that required me naming them as my attorney in fact and giving them a power of attorney, something I was not willing to do.

I also tried to get Citibank to raise my limit and they refused to do so but raised my limit on a Citibank Sears card by $5k that I do not use because sears has closed all of their stores near me.

Citibank refuses to provide any explanation for their stupidity, willing to raise the limit on Sears but not on Shell.

My account was closed with my knowledge when I called the representative said a replacement card was sent to me twice and the card was returned both times. Not by me I’ve been waiting for my new card. How is this my fault now I’m being told the rep gave me incorrect information and for other reasons my account was closed. What a bunch of BS Citibank!

OPEN A CD with CITI is not on the home page because CITI does not show CDs on their internet page. CITI sends a letter with the CD information only asked 3 separate times for a confirmation letter but have never received one also to put or add beneficiary on the CITI CD you purchase online CITI will send a form letter by snell mail you must have notarized and snell mail it back to CITI has repeatedly asked for the beneficiary form but still has not received one.

Citibank has a credit card in my name ending in 7168. I have made 29 calls to the account services/fraud organization at Citibank trying to get information regarding charges for this account. No resolution and not helpful. Because Citibank was so derelict in the ability to help. I shut down my primary account with Bank of America to shop charges. This resulted in all electronic payments having to be reset. Only when I shut down charges did I receive an email from AAdvantage notifying me I had a payment past due. I logged into Citibank self service portal and this account, 7168, is not even associated with me but somehow I am expected to pay unknown charges, nothing has been charged in years. However, they will not provide any helpful information. Call 29 resulted in two actions (1) the account is still under review, although charges are due that could be fraudulent, while I have no access or way to pay, even if needed, (2) an account history back to 2016 is in snail mail, not helpful when payment is potentially due. I asked for payments to stop until a resolution is reached. This has been denied.

Dear sir,

I have negative comment in Citi bank after I tried to applying bank loan in the year 2015. I have contacted customer care in branch as well as by phone, but I could not get a proper response.

Recently I wanted to open my salary account in RAK Bank but also not possible as centralized system.

Kindly remove my name blacklist.

Thank you

I was sent two Citibank Diamond Preferred cards ( one for me and one for my son Thomas), but never activated or used them. Despite that, I am being billed for the $7000 credit limit I asked them to establish on the account. Instead of setting a $7000 credit limit, they put a balance due of $7000 and started blling me on it! I made one payment on it to protect my rating and called to get it fixed. It still hasn't been fixed though. Please fix this before my credit rating is ruined.

I tried for four days to transfer money from my Citibank account to another external account and they have put me in this constant loop requesting online and telephone validation/verification, which I have provided over and over again. All of the automation, bots, and direction to agents in the Philippines, India, and beyond have left me wondering if they think they are in control of my money and if I should consider a lawsuit for their incompetence and failure to comply with my request.

I am trying to use my credit card and they will not use my daughter’s cell phone to send a code.. I have proven my landline numbers, my account number for auto pay was verified, my code word was verified, addresses were verified but they still would not send a code number to my daughters cell number. All the identity questions were correct with your information.

They are sending a letter with a reference number which will take another 7-10 days, which could get in the wrong hands. And they will not give me the address of where they are sending the letter, which I’ve given both addresses for summer and winter….All they have to do is send a code number to my daughter’s cell phone to avoid freezing my card. I have had this card for MANY years and should not have to go thru this harassament when I’ve given them all my identity questions.

Joyce L Shook

11590 Kelly Hwy

Vermontville. Mi 49096

Currently in Florida:

37041 Chancey Rd

Zephyrhills Fl 33541

Phone. [protected] or [protected]

I have been a loyal customer with citi bank since 1989. Never have been late on a payment and a stellar history with them. I also had a citi cash back card. During the covid pandemic I was hospitalized, lost my job and was going thru a divorce. Simply said I feel behind on the cash back account. However I called and explained my situation and was able to get on a payment program with then. Never dell behind and agreed upon payments have always been on time.

Much to my surprise I get a letter that they are closing my gold advantage card i've had since 1989 because i am a part of a payment program. I was shocked . Is this seriously how they treat customers that have been loyal for almost 35 years with a steller credit history. This will destroy my credit due to the $35,000 credit limit I have with them

Is there somebody that can help me

On November 6, 2023, I mistakenly paid Citi Bank the payment amount of $1,325.15 a second time. I then called [protected] and after speaking with a representative and her supervisor, they promised to refund the erroneous payment to my Bank of America account (I provided the routing number and account number). Then I called 2 times to find out when my money would be returned. Today, 11/14/2023, when I finally expected to receive the money, the representative and his manager informed me that they were sending me a check instead of transferring the money to my account, which is faster and in accordance with the original agreement. I think administrative action is necessary to implement the agreement.

I was targeted for a promotion with a cash bonus offering. Open a Citi Checking account, deposit X amount, follow A, B, & C, and receive the bonus after 60 days. Citibank did not honor their side. I deposited the funds and followed all of the instructions for redemption, and no bonus deposit was ever made.

When I called in to inquire, I got the run-around. Then a dispute was opened, and they kept 'resolving' my dispute by saying that there was no promotion ever offered, even when I mailed in a copy of the hard copy promotional flyer that was received. This has been going on for months. It's been a complete joke and a total waste of time.

Take your hard-earned money elsewhere and bank with a company that has integrity and honors their word.

I opened a new high yield savings account with Citibank online on Oct 2. My spouse and I have held MasterCards through Citi for 10+ years spending on average of $2k/month thru the accounts and never had a missed payment or late fee. We attempted to deposit $10k to this new savings account via an ACH from our longtime checking account with TD Bank on Oct 4. The deposit failed because Citibank had the TD Bank coded as a savings account instead of a checking account. After resolving the coding at Citibank, we attempted an ACH deposit of $1000 from TD Bank to the new Citibank High Yield savings. While awaiting the ~5 business days for that transaction to clear through the bank systems, we used the Citibank app on our mobile phone to deposit 2 checks on separate days from an inheritance distribution on Oct 12 and 13. (The Payor of these checks confirms those checks were cleared to Citibank on Oct 13.) Within a day or 2 we noticed we could not log into the account from the web or from the app. We received a letter for each inheritance check (each

Last Thursday (10/26/2023) I spent over 2.5 hours with Citibank and Discover.

I used one of your bank transfer checks and it was declined with Discover. A bill I paid on 10/18 and had no clue it had been declined with no call, email, letter or any explanation as to why!

I pay my bills on time and usually the full amount I had a great credit score until your bank has caused it to go down and I have absolutely no explanation as to why it was declined and not one of you multiple representatives could explain why.

This causing Discover to claim me as "delinquent" in paying bill!

As a customer and consumer I deserve to have a clear explanation as to why your bank has ruined my credit score and declined payment with no explanation to me!

I recently transferred my life savings to citibank, and they are now threatening to freeze my accounts if I do not provide them with documentaion of ALL my assets and sources of all my money. I explained to them I have been saving for 55 years and there is no one source, but they will hear nothing of it.

They are abusing me for an unknown reason, and I would like it to stop. They have NO right to demand information about any assets I have unrelated to my account. What has happened to the USA?

I made no suspicious transactions.

On 9/7/23 I checked into Hampton Inn Glendale Wisconsin. The stay was prepaid and insured thru CCI Reservations. The hotel said they had prepaid record, and charged me again for the stay. I forwarded email confirmation from CCI Res to the hotel, showing the stay was prepaid. Despite this the hotel pursued the SECOND charge. Hotel manager Gunnice then REFUNDED the reservation line! I disputed the hotel's double charge, for this prepaid stay, but CITI paid the hotel! I NEVER disputed CCI Res line, only the hotel's overcharge. I've provided confirmation of all of the above to Citi TWICE. Citi said not only am I responsible for the reservation line charge - which was paid in July, I am also responsible for the hotel overcharge - though I showed the hotel proof of prepayment!

CITI should never have sided with the hotel, especially upon receiving proff that the stay was prepaid.

I don't need to attach the CCI Res confirmation of the prepayment here, as I've sent it to CITI TWICE now. I also forwarded to CITI a copy of proof that the hotel refunded the reservation line, NOT ME.

You should know I've messaged your CEO Jane Fraser about this as well.

I am having a problem with getting a dispute settled. It is case D-[protected]. It was suppose to be settled by 10/17/23 and it has not. I have sent more than enough paper work to show that this was not a duplicate charge but a fraud. I have proven beyond a shadow of a doubt that the $5298.39 charge was a fraud and yet your investigators have sent me on a wild goose chase. I fyou check my account history you will see I make all my payments early, never late and always more than they should be. Because of this problem my FICO score has dropped almost 100 points. I went to my lawyer this AM and showed him all the information I have provided and he told me it should have been taken care of weeks ago. If this problem is not resolved I am going to have him sue Citi Bank and ask for damages for what has happened to me along with lawyers and investigators fees. I thank you in advance for looking into this problem for me. PS. The place of business where this problem started said no one from Citi ever contacted them.

On October 13th 2023, I was informed that my account was closed for fraud and I was not given any further information. My government benefits are deposited into that account and I don't have access to any of it. I do have access to my savings account. I have called and called and have been treated as though I am a criminal. I have been a Citi Bank customer for over 14 years.

I did a check deposit online and i still have not received my deposit called the number to check the status and they sent me to fraud deparment where they could not verify my cell phone number and my security name. They wouldnt transfer me to a supervisor. I never got any fraud alerts. And now they are saying i cant access my account via phone but i can online. I gave them all my information. im fixing to sue this company if i dont get a resoltion for a big check deposit.

I booked my reservation with my American Airlines Citi card.

First my flight was delayed cause g a missed connection and not arriving at hotel.

But most importantly I only stayed 2 times at hotel but was charged 3x. I’ve called disputed my stay paying 2x for 9/24 at Holiday inn express and suites south fork blvd Idaho falls Idaho. I spoke with melody, Megan and debra. All can see if but are waiting for Citi virtual cc to give the credit. Sounds like passing the buck to me.