Citibank
reviews and complaints

The card has an expiration date of 11/24 - and yet, CITIBANK has simply dropped my account, shoving 4300 worth of credit off my credit report! The reason given was, "You haven't used the card in 12 months".. When I Called, It took quite a long time to reach a human, their answer was, "We sent you an email"..

The only email, I have ever received from CITI is... ' Sign up for a Card' spam! - I found the email in my SPAM folder...

The Human on line said, "Yes, you have to re-apply" - I will not be 'Re-Applying' as 'applying' for credit... effects my credit score as well as the DUMPING of 4300 worth of credit.

I'm seriously considering filing a complaint with The Michigan AG , Consumer protection over this. I have been injured by your policy in that my Credit Score took a hit and my record shows I dropped a credit card.. when I did not, it dropped me.. for not using it!

I have been trying to get some help with a question about a transaction on my account. There used to be a secure customer messaging system tab through the online access to my account. There is no such tab any longer. I have looked everywhere to see an e-mail address for customer service. NONE! I tried the chat. I get this message: `Something went wrong. We are trying to solve it. Please try again.` Tried several times, in vain! How can somebody get in touch with you besides a phone number, which is not always a good solution for everybody. There is not even a feedback tab any longer, so I am filing this complaint hopefully to get through to somebody!

Macys emerican express closed my credit card account right after I made a large payment. I have been with them for a long time and never had any issues. One day I pay off my account even though I always send large payments they lower my credit limit and right after close my account completely. a few days later they post a letter that says no reason but to contact kyc unit if you want further info regarding the closure.

Re: Alec and Rejeana Jones

Located at 5717 S Princeton ave, Chicago,IL 60621

[protected]

We have a (RMBSL) with Washington Mutual Bank, [protected], they were taken over by the OTS, and the FDIC became the receiver over Washington Mutual Bank, who then sold the assets to JP Morgan Chase Bank, who then became the servicer over the loan until they sold the Servicing rights to SPS effective 7-1-2016, doing this time [protected]) it shows Citibank N.A. Trustee for WA MU Asset Backed Securities, as Assignment of Mortgage, But there is No Mortgage in MERS, and there was no Lien by Citibank N.A. Trustee on our Records of Deeds with Cook County, Il. and according to the Receiver (FDIC) they own our Note that was obtained thru Washington Mutual Bank [protected].

I've had the card for years and the closed for no reason. Never late. Most payments are for the current balance. I have my account set up on autopay, but last month I paid from different checking account. At the same time citi initiated an automatic payment. from the old checking account. It did not go through so they closed account even though I'm current.

I have a Costco citibank card and it's been hacked 2x. It took 2 weeks to get a new card which is unacceptable. I was out of town when I got hacked and that was the only card I had with me.

When they replace your card you also lose all your online costco receipts on your Costco purchases.

What's going on? Why am I getting hacked? My other aren't getting hacked?

I had this Citi premier credit card since 2008, I had a $30,000 credit limit on it, I used my card every month and every month I paid the balance off. On March 4th I tried to use my credit card and it was declined. I opened the app to find out it was closed. I didn’t get a call, Text, email, or letter saying it’s closed. I call them and they said it was a fraud and someone else requested the card to be closed. HOW is that possible I’m the only one on this account? They said someone will call later that week. No one ever calls. I keep calling and nobody can give me a reason or open back my account. They even asked me for the account number I pay the credit card off with, which doesn’t make sense. I lost my credit limit, my credit history, my credit card, and my points. Make this make sense CITI

I spoke with an Agent. I told him I had a new phone and I tried to sign in to the citi mobile app and it is forcing me to contact technical support. I even gave him the Reason code. Straight off the bat this man started talking to me rude. He cut me off before I finished talking. The tone of his voice was condescending. I even asked him if I was a bother? I even had to ask him what is his problem? I deal with rude and sometimes racists patients/customers almost everyday and I have never been rude to them because I am the face of my company.

I had to re-register myself and did everything myself. I told him to have a good night and hang up. I didn't need to feel like a bother to someone who is shouting at me and leaving me muted for minutes at a time. He was obviously occupied doing something else than help me.

Citibank please invest in training your customer service people. If you are outsourcing go to a country that is not only cheap but is willing to do quality work. Jamaica and other Caribbean countries do a way better job at customer service and technical support.

On numerous occasions I have requested copies of loan statements that Citibank says I owe. The statements are not available online and I am getting no response from anyone I talk to. This has been an on-going issue since 11/22. I was only recently informed that I had a loan. I assumed the amount owed to Citibank was cleared in October 2022. I have requested to speak to supervisors and have been told they have none. I was told " oh ya we received your check, but it was applied to the wrong account." No action was taken.

I can provide the account numbers if needed. I wish to have copies of the loan statements provided as requested.

Kathleen Nees

540 11th St

Clarkston, Wa 99403

I want to update my Mobile Number for my Citi Credit Card since I am already overseas. I called their hotline and got the instructions for email and the details and attachments I needed to submit. The such amendment could take 5-7 business days, as per the CSR. Here is the timeline of my activity:

March 05, 2023 - emailed infoupdate.[protected]@citi.com with the reference number provided

until today, March 16, 2023, still no update

Citibank has refused access to my money, which is $8300.00 in my checking account. In a years time, I've spoken to several managers, by phone and in person at different branches on numerous occasions, who promised to resolve the issue but eventually stopped returning my calls. I was informed by several managers that my account was under investigation due to fraud. A Citibank agent informed me that the fraud was caused by a Citibank employee who was eventually terminated. The last employee that I talked to in person was manager Mr. Ruiz of Citibank in Torrance, California on November 30, 2022. He too has never returned any of my calls, although he promised to do so. Each time I called and asked for him he was either out sick or in a meeting. Please review and resolve this very important issue. Thank you very much.

Sincerely, Helen U. King

On the 01/06/2022 a wire was sent to a client who has an account with Citibank via Bank of America. Client stated that they never received the funds and Bank of America would have ask for the funds to be returned but Citibank bank never acknowledge the tracking information even after numerous attempts were made from Bank of America. The reference is CIT220110-006914

my complaint is there should be more Citi banks in the Bronx like in Tremont or in burnside. And need to trade change for dollars and dollars for coins. Being that Citibank is a bank. Branch located at Fordham road across the street from chase. Plus employee would not give dollars for coins loose he said they had to be ten dollars in a ten dollar pocket case.

hello, I am writing to express my concern regarding the credit card membership charge that has been billed to my account recently. After reviewing my account statement, I noticed that I have been charged for a credit card membership fee even though I have not yet received the physical credit card, nor have I activated it.

I am puzzled by this charge since I have not made any transactions or used the card in any way. I find it unfair to be charged for a service that I have not used or benefited from. As a valued customer, I would appreciate it if you could explain why this charge has been billed to my account. If I remember correctly I asked to terminate this last year card ending 0960.

I kindly request that you investigate this matter and take necessary action to ensure that I am not charged for any services or products that I have not requested or used. I would also appreciate it if you could terminate this card that I don't have to call or file a complaint.

I hope to hear from you soon regarding this matter. Thank you for your prompt attention to this issue.

I Balwant Sabharwal 69 residing at 3801 Duckhorn Dr #727, Sacramento CA 95834, having checking and savings accounts of worth around @60,000.00

I visited above branch around 11AM today 03/06/2023 for notary of a declaration page.

The manager cum notary scheduled appointment for 2PM. Unfortunately, someone called me about an hour later that manager will not notary my paper as scheduled at 2PM for NO specific reason. I am very disappointed at manager's wrongful decision. So, I will transfer my accounts to another bank.

Thanks for your non-cooperation by manager with one of your valuable client.

Balwant Sabharwal

I am citizen of usa since 2002, after 21 years that I am living in united state of america, the manager of the bank is telling me, citi bank start to close account for people who are from iran, I am american, I chosedf this country as my home town, I transfer all my money and my primary home from iran to usa, I am a technician and I am making crown and bridges for american with all my passion and love even my income is almost same as people who work in supper market. Because I love my work I love america. Now I am asking why this bank are doing this to my credit card to my account, myh feeling is changed I dont feel safe in this country any more. I have two children who are successful they are in phd program and they are medical doctor and we all love this land.

3/1/2023 - I had my credit card for 15 years, never late, paid if off multiple times, never asked for an increase and they just close my account. The card limit is $300. I requested my original terms and conditions agreement from 2008. I am waiting for a copy of my original agreement. Of course, I am being bounced around because they do not want to give it to me. They have not heard the last of this. Also, by closing the account they made my credit worst.

Citibank Personal Wealth Management closed my mothers trust account on 12/15/22. I have been working with them to resolve this issue to no avail. I feel that they are stalling and do not have the funds to reimburse my mother. I have completed a change of trustee forms and submitted power of attorney, two signed letters from two doctors that deemed her incapable of handling her financial affairs, and a copy of the supplemental trust, and provided my personal information. I have contacted an attorney to assist with this. What more is needed. I recommend not banking with Citibank.

Citi decided on their own without prior communications to go ahead and close my account because they "suspected fraud". This stemmed from a large deposit into the account from another bank account I owned. Only reason this was even done was because Citi's interest rate on their Accelerated Savings account was really. They fully know that this would attract customers to move money into their accounts. With that said, they closed my account after accepting the transfer. If you suspect fraud why was the transfer even complete. So they took the incoming transfer and what was already in the bank account totaling approximately $350K hostage just stating that their fraud group flagged the account for closure and we won't be able to access our money for up to 60 days while they "investigate". This is total fraud.

I am a Citi Priority customer. Called Customer Service for a MFA code error at [protected].

The level of background noise and static with distorted voice garble is the worst. Customer service representatives can not be understood, the background noise is horrible, you can hear what they are talking about with other customers. Overlapping conversations. But you can not hear clear the representative that is talking to you. Is like their microphone was malfunctioning.

I asked to talk to a Supervisor who identified herself as Manager of checking accounts and her voice was not understandable and spoke very fast. So fast that I had to ask her to repeat many times.

I explained I had an issue but only got "text scripts" answers. I could not hear anything well.

Gave up.

Asking to improve the service and quality of the communication service of your customer service center. If this is your quality service for Citi Priority customers I can not imagine for normal customers.

It is a simple solution : Get better communication systems and isolate the call from background noise.