Santander UK’s earns a 1.0-star rating from 1 reviews and 0 complaints, showing that the majority of banking clients are dissatisfied with financial services.
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Terrible Santander Customer Service
I had an extremely disappointing experience with Santander's customer service. After receiving suspicious email and text regarding a new account, I contacted Santander for clarification. Despite their assurances that no account application had been made, I later discovered that an unknown mobile number and email address had been added to my account. The customer service team failed to confirm the legitimacy of the emails and texts I received, leaving me feeling vulnerable and unsure. Despite my efforts they still allowed opening an account and authorising an overdraft.
To address the issue, I lodged a complaint few times, which has been ongoing for a staggering 44 days without any resolution. During this time, my access to my accounts was blocked twice- first time with my knowledge and new access information sent to me and the second time a month later without any notification or new login details sent out. Despite my repeated attempts, including numerous phone call and emails over the past two weeks, to chase up the complaint and regain access, I have received no valid response or assistance from the customer service team.
This lack of communication and support from Santander has been highly frustrating and has caused significant inconvenience. As a result, I have been unable to carry out essential banking activities and have experienced financial and personal disruption.
Overall, my experience with Santander's customer service has been highly unsatisfactory. Very weak security, the prolonged complaint process, lack of communication, and the blocking of account access without notice demonstrate a severe lack of care and professionalism. I strongly advise against using Santander's services based on my personal experience!
Santander poor customer service
Is Santander UK Legit?
Santander UK earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Santander.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Santander.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Santander.co.uk you are considering visiting, which is associated with Santander UK, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Santander UK website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
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Santander UK Contacts
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Santander UK phone numbers+1 08008766386+1 08008766386Click up if you have successfully reached Santander UK by calling +1 08008766386 phone number 0 0 users reported that they have successfully reached Santander UK by calling +1 08008766386 phone number Click down if you have unsuccessfully reached Santander UK by calling +1 08008766386 phone number 0 0 users reported that they have UNsuccessfully reached Santander UK by calling +1 08008766386 phone number
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Santander UK emailsjulian.curtis@santander.co.uk94%Confidence score: 94%hannah.schraer@santander.co.uk94%Confidence score: 94%
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Santander UK social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025



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