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CB Banks Citibank Complaints #722-741
Citibank

Citibank review: access checking account closure

S
Author of the review
6:13 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Good Day,
My name is Shirley A. Queen and my acct. no. [protected]. On July 17, 2017, I opened a Citibank Access Account and deposited $12, 000 in your bank at 1900 Sunset Blvd. LA, CA 90026 that I received in a settlement with McDonald's Restaurants of California, Inc. I was told to return the next day for any withdrawal of funds. However, when I did return July 18, 2017, I was told by your fraud dept that the check was fraudulent and altered and that my account was blocked from use. I have been in litigation since November 18, 2017, as a self-representative plaintiff, against McDonald's Restaurants of California, Inc via Attorneys Brian Moss and Justin S. Shergill, located in Irvine California. They are attorneys of Manning, Kass, Ellrod, Ramirez, Trester, LLP. Law firm. These were trusted and licensed lawyers that the check came from. And, the insurers' issuer's of the check, Gallagher, and Bassett, are regular Citibank clients.
My issue is that my account is at risk for closure due to the company's fraudulent check. However, when I spoke to Peter of the Delaware office of Citibank TFS on July 21, 2017, he said that branch officers should have followed a certain protocol before depositing the check. It is not my fault that the check was bad. There was no way for me to have known that. I was told by the banker Ms. Gloria Tamayo, Los Angeles, that I could return the next day of July 18, 2017, to withdraw funds. I spent over one hr. at the bank, that day, and it seemed that the check was cleared.
The bank manager, Mr. Sergio Lopez, stated that my account will be closed and that I am at fault because I signed the check in good faith. Yes, I did sign in good faith because I trusted the McDonald's attorneys and the check issuers Gallagher and Bassett. Had the banking officers followed the correct protocol and not deposit the check, but instead just returned it to me, I could have made the necessary steps of contacting the lawyers to let them know about the check problem before it came to this. This is not a letter of complaint about Ms. Tamayo and Mr. Lopez; I like them both and perhaps some check verification process went unnoticed. I simply wish to clear my name with Citibank.
This is not my fault. I am an innocent victim here and I am not part of any kind of collusion whatsoever concerning that check and I wish I had never seen it. Citibank offers many diversified products and is located around the world. As I am rebuilding my credit I would like to take advantage of some of the offers. I am requesting that I be allowed to keep a Citibank account, perhaps to open up a totally new and different one, so that my social security checks can be directly deposited in there. I am a disabled female who lives a solitary and quiet life. I did not seek this kind of ill fate and I wish to remain a Citibank customer. Thank you for your consideration.

Shirley A. Queen

[protected]

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