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Mashreq Bank Customer Care Service


Mashreq Bank

Al Ghurair Head Office, 6th Floor, Deira
United Arab Emirates

Customer Support Phone Numbers

+971 44 244 444(UAE, Dubai) 207 255
+971 22 038 229(UAE, Abu Dhabi) 59 65
+973 17 504 415(Bahrain) 3 10
+852 25 212 938(Hong Kong) 2 4
+965 24 954 810(Kuwait) 2 5
+91 226 632 7200(India) 2 7
+974 44 083 111(Qatar) 6 6
+44 207 382 4000(United Kingdom) 0 5
+971 42 950 129(UAE, Dubai) 2 8
+971 26 582 895(UAE, Abu Dhabi) 0 5
+852 25 214 289(Hong Kong) 0 3
+91 226 630 1554(India) 0 4
+44 207 256 9717(United Kingdom) 0 3
Mashreq has provided innovative banking and financial services to millions of customers and businesses since 1967.
We are one of the largest privately owned banks in the United Arab Emirates (UAE) with a growing retail presence in the region including Egypt, Qatar, Kuwait, and Bahrain.
We provide our customers the access to a wide range of convenient products and services to meet their financial requirements.
UAE, Abu Dhabi
Level 20, Tower 3, Etihad Towers, Abu Dhabi, United Arab Emirates

Bahrain Chamber of Commerce (Old Building), Road 1605 Building 122 Block 316, Central Manama, Bahrain

Hong Kong
Unit 26C1, 26/F, United Centre, 95 Queensway, Hong Kong (SAR)

Ground floor, Zumurrada Tower, Ahmad Al Jabber Street, Qebla, Kuwait City

1305, Raheja Centre, 13th Floor, Nariman Point, Mumbai - 400021, India

Amwal Tower, West Bay, Doha, State of Qatar
Fax: +974 44 083 159

United Kingdom
1st Floor, No 2 London Wall Buildings, 1 – 5 London Wall, London EC2M 5PP, United Kingdom

Mashreq Bank Complaints & Reviews

Mashreq Bank / pre auth complete

Net Rent A Car on Mar 18, 2019

Dear All, Good Morning this is Irish from Net Rent A Car, we would like to complain regarding to our pre auth complete, the RM Manager that manage our account they didn't do anything for our concern its more than 8 months he didn't give us any update, he always promises to us that he will do...

Mashreq Bank / register the complaint via telephonic conversation with the mashreqbank representative - reference no is ref-3037854-f4p8r2

Kamikamal786 on Mar 17, 2019

This is to be informed that I have converted my outstanding of AED11, 058-00, into 06 months deal on 06/03/2019. I have been advised that you may pay the minimum payment OF AED 8, 648-95, which i have paid on 09/03/2019, from the Total due Payable of AED19, 705-97. Despite of doing so on...

Mashreq Neo / mashreq neo

Jeff Jeff on Mar 10, 2019

I want to complain about this mashreq neo. I registered with you for not more than a month. I was told that once I used my mashreq neo card in one of those atm machines that it would be activated, 1 month passed my salary was transferred to that account and for 1 week I havent received...

Mashreq Bank / credit card

Subeesh123 on Mar 3, 2019

I took one mashreq credit card.starting good service after few month they start killing interest. January 2019 I call customer care regarding my card closing balance two time settlement. He told me 9700. After few days I paid 5000. Now I keep remaining 4700. But they playing now. Thi...

Mashreq Bank / amount is blocked in my account no proper response about it from the bank

Arjun on Mar 3, 2019

Company name :Luxury international dwc llc Account#12890709 My company account was closed amount of Euro 9757.05 was pending in the account, , spoke with relationship manager about it but i didn't get any proper response, , , An for past 5 months he is just suggesting me to wait to check...

Mashreq Bank / mashreq neo

J Borriss on Mar 2, 2019

I got a new Mashreq neo account before 20 days they said that I will receive the bonus of 100 aed instantly when I deposit 1000 aed I didn't receive the bonus yet and moreover they took more than 15 days for activation of my card which they said it will be activated in 4 working days they...

Mashreq Bank Rigga Branch / I am totally disappointed the services

Lubna Tufail on Feb 25, 2019

Dear Concerns, I have Personal and Business account with Mashreq Bank but unfortunately i am suffering issue from Rigga Branch (Dubai). There are 3 Cheques in Rigga branch and i visited almost 5 times and Hardly received 2 Cheques and still 1 Cheque with Al Rigga Branch and giving excused...

Mashreq Bank / credit card

Ishan Sengal on Feb 21, 2019

I had two credit cards with Mashreq bank which I closed them in November 2014. In Dec 2018 I received sms stating I owe bank 3 dhs approximate which needs to be paid by 11th Jan, I logged complain online and also visited Mashreq branch in Mussafah where the representative said it wa...

Mashreq Bank / wrong additional charges issues/no reply/delay

leochrissam on Feb 19, 2019

Hi, Im a Mashreq credit card holder from Dubai and recently had requested for liability letter to cancel and close the credit card. After receiving had submitted the chq payment AED 68500 at mashreq bank, al quoz branch on 07/02. But till now its not yet processed and charging me additional un...

Mashreq Bank / credit card

Biju Varghese on Feb 18, 2019

Dear Sir, I am Biju Varghese my credit card number is 4198642470007421. Actually I buyout this card before 7 months that time I pay excess amount. I request for this amount to return back to me. That time they asked which branch you prefer, I tolled Dubai mall branch and they approved...

Mashreq Bank / credit card

jemsh on Feb 16, 2019

Very bad services&customer care peoples! I am using over 2year mashreq credit card and account that too also they are giving very bad services and lying arguments. Eg: last time in my statement they are automatically activated credit shield and take charge and I complaint reverse and...

Mashreq Bank / mashreq neo

jhoko on Feb 15, 2019

hi, very disappointed with your product its should removed this product its very worst. ill try to activate many times but still until now nothings happen. I want to deposit but always declined and I visit your branch even them they cannot do something what a kind of creation??? I decided to stop...

Mashreq Bank / customer service - no option to speak to representative

Ferial Chamoun on Feb 13, 2019

Dear Mashreq Bank Representative, I am trying to call customer service of Mashreq Bank and can not reach a representative through the available options on the phone. I need to know why my main credit card shows as INACTIVE online when its expiry date is in end of March 2019. Therefore, I would...

Mashreq Bank / revolving balance transfer..

Jufel Unique on Feb 13, 2019

I requested balance transfer (revolving for 6 months). At the day of the request automatically deducted to my credit card. but until now I did not received the money they deducted to my credit card. So disappointed with this bank. I borrowed money due to emergency reason even have to pay...

Mashreq Bank / credit card transaction

Mansoor Malik on Feb 12, 2019

I got my fuel filled from adnoc petrol station and they said your bank will only block aed 150 but whatever fuel actual amount will be, it will be charged. Actual fuel was filled for aed 95.32 and my card is charged for aed 150. As per adnoc the amount will be reversed in few hours but...

Mashreq Bank / I am complaining about after an agent and after sales service

Kate23 on Feb 11, 2019

I had a buy out loan since December 2017 and have submitted company STL. However after submission, it has been rejected due to format issues in which remaining loan balance was still on hold. Its almost (2) months now and I already did pay my first loan payment in which calculation wa...

Mashreq Bank / credit card online/app service stopped and rude call center staff

abdurahman9129 on Feb 10, 2019

I was unable to make my utility payment through my Mashreq mobile app, I though there must be some issue with my app hence I tried to access online but still didn't go through. I gave a call to Mashreq call center today and was updated that my card online services are blocked until I...

Mashreq Bank / loans

Sherazi on Feb 8, 2019

Its the Worst experience, its Manager & as well as Teller HIMANSHU dont wanted to work, I have entered the branch on time and they refused to provide services as they have to run to their houses. If somebody came inside the branch before 3:30 pm its their obligation to entertain/service. Its a...

Mashreq Bank / Transaction unsuccessful

Mohammed hanifa on Feb 6, 2019

Hi this is Mohammed Hanifa, I'm one of the Mashreq neo bank customer Last night I did money transaction to India. AED 1290 was deduct from my account but the money is not reach the beneficiary and I received message from Mashreq the transaction is rejected. Please find the below photos and do the needful A/c 019100219511 Mob no- 971564789134

Mashreq Bank / credit card and loan

AbidUllah Afridi on Feb 6, 2019

I was opened my account in mashreq bank through your one of customer service agent he told me u will got credit card and loan after 3 salary transfer I was done and I applied for loan and cc then one of your fv person come verify from our hr positively then he ho and rejected my...