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Mashreq Bank Customer Service Phone, Email, Contacts

Mashreq Bank
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1.2 332 Reviews

How responsive is Mashreq Bank's customer service?

15 Resolved
317 Unresolved
Very poor 🤒
We don't know much about how Mashreq Bank handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Mashreq Bank and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Mashreq Bank reviews and complaints 332

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2:28 am EST
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Mashreq Bank - Credit card

Hi REF: Credit Card Number: [protected] Myself requesting your intervention and do the needful please. Myself raised the Dispute Transaction complaint on 19.01.2024 13.50 HRS vide Case REF [protected]-K5M9S4 upon receipt of transaction confirmation email / SMS from Mashreq Bank. Transaction Amount (AED): 120.68,118.16,120.68,120.68,120.68 TOTAL AED...

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Mashreq Bank Unauthorized credit card transaction

Without OTP, around 14000 AED transacted to noon minutes account and I have submitted dispute form but still no refund on this. Really dissatisfied.

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Mashreq Bank Freezing your account without prior notice and bad customer service

I have been using Mashreq Bank since 2011, but unfortunately a lot has changed since then and i no longer advise to use this bank at all. Very bad customer support, they close your complaint without supporting, not properly reading your emails, even KYC updates, and they can freeze your account without prior Notice Period. The worst services ever I encountered.

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Is Mashreq Bank legit?

Our verdict: Mashreq Bank's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Mashreq Bank's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Mashreq Bank earns 68% level of Trustworthiness

Good Credibility Notice: Mashreq Bank rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Mashreq Bank. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mashreq Bank has registered the domain name for mashreqbank.com for more than one year, which may indicate stability and longevity.

Mashreqbank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mashreqbank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Mashreqbank.com you are considering visiting, which is associated with Mashreq Bank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Mashreq Bank website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Mashreq Bank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Mashreq Bank appears to provide lending services or information on their website. It is important to be cautious when using lending websites, as scams and fraudulent activities are common in the financial sector. To protect yourself, it is important to carefully review the terms and conditions of any loans or financing products, to only work with reputable lenders, and to avoid sharing sensitive personal information with any suspicious websites.
  • We conducted a search on social media and found several negative reviews related to Mashreq Bank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  • Mashreq Bank offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
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12:11 am EDT
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Mashreq Bank Credit card

Hello everyone

I have got mashreq credit card 3 months ago

Since I got it I have been charged over limit fee even though I have limit and I have paid on time

First month I agree I didn't pay on time but after that 2nd and 3rd month still they are charging for overlimit fee which is unclear and not accepted

I want to file complaint against mashreq for fraud

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1:49 pm EDT

Mashreq Bank Mashreq gold complain

It’s not acceptable to deduct 1010 AED because my account went below 500k AED

I didn’t receive any notification about this , if this problem not resolved now , I will close my account next day

It’s not acceptable and will raise more complaint and escalation, I will make my company to cancel the deal with your bank

Mashreq gold , Dubai account

Also I have Egypt account ,

Abdelrahman Mohamed Ahmed MoussA

[protected]

Desired outcome: Refund the deducted account immediately

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8:20 am EDT
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Mashreq Bank Unauthorized transactions without my permission from my current account/Debit Card

My name is Kalana Dinusha Samarathunga. I want to make a complaint. I am seeking justice and expecting your full support. There were 04 unauthorized transactions in my account. I didn't try to pay through online, I didn't share my card details with anyone, and I didn't receive any OTP. I received only deduction notifications.

This is not fair. All my savings are gone. It's very hard to survive now. all deducted amounts are more than AED 1,000.00. At least OTP should be received, at least you have to ask my permission. but there was nothing. Only I received 04 deduction notifications. This is not fair. Please help me to solve this problem. I have attached notifications which I have received below.

Thank You

Kalana Dinusha.

TP-[protected]

Email-kalana.[protected]@gmail.com

Desired outcome: Refund my money.

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Mashreq Bank - Bank account opening process takes more than 2 months then declined

We applied for a business bank account for our web portal. it was on the 19th of July 2023. Application number is NZ20072556 we received several emails and calls and replied to each. submitted all required info. we called almost every day to check about progress in application and every time they said in progress, 2 teams already approved and last team...

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6:37 am EDT
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Mashreq Bank Credit card huge statement interest

Stay away from & close their missleading credit cards calculating outstanding un billed not paid retail purchases monthly statement interest same like credit card cash withdrawal ! On a daily compound, cumulative additional manner ! Different than most banks ! so for 2 comulative statements, expected interest on 5000 dhs X 3.69% will not be 184 dhs, but as on 10k dhs, not even 370 dhs byt 450 dhs ! Be aware and take care to pay all outstanding ASAP and close ur credit card to avoid such trap

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8:30 am EDT
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Mashreq Bank Credit Card

I had a Mashreq bank card and it got stolen and I block the the credt card.

Mashreq Bank is Billing me every month

When I open my Banking application it says I do not have a credit card with mashreq

I want a clearance letter from the bank which is also impossible now, I dont have any control or access to my bill and I do not have my credit card.

My card number was [protected], which was blocked in May 2023 and still I am receiving bill. I want to see and control my card in my banking application. I do not understand the bills unless I have control over the blocked card.

The screenshots are from my banking app which says I don't have any statement or card.

Desired outcome: I want clearance letter from the bank.

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2:52 am EDT
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Mashreq Bank Refund my Amount

Hi dear management.

Actually i was facing problem from this week

Because bank is deducted all of my money to my account and after complaining they give back to my account.

But last day they are doing same thing without tell me without any reason..

So I request to management to sort out this issue ASAP because its not good service.

REF-[protected]-Q3K4B8

Desired outcome: Please send back my all amount i need urgently

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3:28 pm EDT
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Mashreq Bank A mashreq bank agent asked for a bribe

I requested a personal loan from Mashreq Bank on 4-May-2023 and one of the agents called Gagan asked me for some money for the loan amount to process it faster and my phone is recording all the calls and I sent them to Mashreq Bank by email and when the agent feel like I will not pay he gives me a phone number for another agent and I have applied and signed the application on 8-May-2023 and since this time they are delaying everything to push me to pay and requesting something new every week, First asked for FAB liability letter after 1 week I give then after another week asked for ENBD liability letter I give also and until now after 1 month I didn't get anything and wasting my time & my money for applying for documents, Calling them, Follow up, I did everything to finish the PL and every day they are creating complaint without solving my case even I visit the branch in Internet city and issue not solved.

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3:27 am EDT
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Mashreq Bank Disappointment with mashreq credit card services and unwanted charges on credit card statements without prior notification or emails

Dear Mashreq Management Team,

Sub: Disappointment with Mahreq Credit Card Services and Unwanted charges on credit card statements without prior notification or emails

I am Aneesh Pappachan, has taken the Noon credit card (No.[protected]) with a limit of 12,600/- AED from Masheq bank, since I have joined the Mashreq bank, the bank was charging many unknown charges without any prior notification or emails while approaching the bank and customer service who has not given any priority in resolving the customer complaint or meet the customer rights.

The bank activated the pay protect on the card without my permission or without any customer benefit and I was paying unknowingly until I noticed with statement therefore, I canceled in March 2023.

The mashreq Bank management team neither the branch or their customer service doesn’t give any respect to customer rights or finding solution for any complaint raised up, many times I contacted the branch and customer service and requested for a call back which never happed from backend.

The bank is generating the credit card statements and exceeding the credit card limit without any prior notification (SMS, Email, Direct Calls etc.) and adding Over limit fee on every month, in worst scenario they have added pay protect without customer concern and exceeded the credit card limit as well not added with current dated statement so customer will not be aware for charges which they planned as continuous for every month.

Total payment completed from Dec 2022 to April 2023 was 3,612.6 AED and still credit card total outstanding shown in the last statement on April as 12,493/- AED which shows there is meaning of payment only need to cancel the card. (Interest rate -retail purchase per month 3.69 %, card usage on purchase never reaches 12,600/- AED for any month) still there is over limit fee for frequent months.

Interest on Purchases

Dec 433aed

JAN 452aed

FEB 463aed

MARCH 423aed

APRIL 451aed

TOTAL 2222aed

Pay Protect

SINCE OPENING ACCOUNT UNTIL CLOSURE CHARGED BELOW ARE LAST 4MONTHS

DEC 127aed

JAN 131aed

FEB 136aed

MARCH 129aed

APRIL 129aed

TOTAL 652aed

Overlimit Fee

Retail purchase was never reach 12600 but bank overlimit the account on statement generation and impose fine without any notification.

FEB 293aed

MARCH 293aed

Total 586aed

Late Payment Fee

Bank was approached to settle the account but they refused to add on upcoming late payment fee.

April 241.5aed

Total charged from Dec to March.

3701aed this is how mashreq cheated me still continue as below but I don't understand why they mashreq bank not following customer rights in resolving issues.

The Mashreq bank has no system to look after the customer rights or restore the unwanted charges imposed on the card so requested for the liability for card settlement on March 2023 which was also received with discrepancy as when the actual outstanding was on 12,401.02/- AED the Mashreq bank has issued the liability as 13,600/- AED and added the extra amount of 1199/- AED and the has fine for the violation of extra charges adding on customer payments or following the consumer rights related with customer services.

On 30th March RAK representative visited the Burman Mashreq Branch for credit card settlement with a cheque however the bank is rejected request hence I was on emergency due to family member demise furthermore bank was planned to take another later payment fee, Overlimit Fee with new statement generation which they did accordingly.

When the actual outstanding was on 11,801/- AED the Mashreq bank has issued the liability as 13,200/- AED and added the extra amount of 1,399/- AED and the has fine for the violation of extra charges adding on customer payments or following the consumer rights related with customer services.

10th April2023 an amount of 14,000/- AED has been paid for the settlement of mashreq credit card [protected] Burman Branch for the outstanding amount of 12,493.9/- and 1,506/- AED charged on the card.

Below report is related to my experience and services that I received while I am interacting with mashreq bank and mashreq customer service, these kinds of services will make the customer unhappy and cancel account and look for the better bank services.

All the unwanted charges amended in the account are requested to return at the earlist with a fine as bank do with customer for any delay.

Thanks

Aneesh

Desired outcome: Complaint addressed to customer service and Bank but no proper response .

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4:32 pm EDT

Mashreq Bank Fraud happened in my mashreq neo account

Dear Sir/Madam,

I am writing this letter to file a complaint against your bank related to an instance of alleged OTP fraud and your respondent's denial to refund the money due to your bank's failure.

On 21st Jan 23, an unknown person made an unauthorized transaction of 38k approx from my account using OTP. I contacted your customer service to report the fraud and filled dispute form and I was told by them to wait for 2-3 months. However, the dispute team failed to resolve the issue and today I got an email that my issue is being closed.

I'd expected that your bank would show promptness in dealing with such fraud, but I was left disappointed by your respondent's attitude. Instead of taking ownership of the issue and providing a timely resolution, your respondent declined my refund request, claiming it to be my fault. I feel betrayed and let down by my bank's actions that have resulted in a significant financial loss to me.

I request you to investigate the matter immediately and refund the full amount of money that was fraudulently taken from my account. It is my expectation that as a reputed bank, you will honor my request promptly and investigate the matter thoroughly to prevent such incidents in the future.

Looking forward to your prompt action and resolution.

Sincerely,

Syed Adnan

Desired outcome: Refund full amount of money

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Update by Syed Adnan Naqvi
Apr 11, 2023 4:47 pm EDT

Reference ID: 110438

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Mashreq Bank Mashreq neo - smart account

My Mashreq neo debit account has been fraudulently debited in currency other than AED, while I slept at night.
A number of USD1.00 transactions were made, and then various more transactions in SAR currency.

28/02/2023

Event 1 - OTP generated - 3:50AM against SAR5,350/-
Event 2 - OTP generated - 3:54AM against SAR1,031.25/-
Event 3 - OTP generated - 3:56AM against SAR1,881.25/-
Event 4 - OTP generated - 4:03AM against SAR1,000/-
Event 5 - OTP generated - 4:10AM against SAR300/-
Event 6 - 6:27AM - 3 transactions worth USD1.00/- each made against 3 different vendors
Event 7 - Account debited notification - 6:28AM for SAR5,350/-
Event 8 - Account debited notification - 6:30AM for SAR1,031.25/-
Event 9 - Account debited notification - 6:30AM for SAR1,881.25/-
Event 10 - Account debited notification - 6:32AM for SAR1,000/-
Event 11 - Account debited notification - 6:33AM for SAR300/-

Amount left in account - AED25.71/-
I was using Mashreq neo as a savings account where I would also save up for my upcoming rental cheques. It was alarming to see all my hard-earned money disappear into thin air overnight as Mashreq also decided to sleep the night away.
Any other banking institution would not have entertained this. Speaking of other banks' experiences, the bank immediately calls you up if you are making a transaction that is not in your usual currency. And here, Mashreq just sat back and watched while these SAR transactions were happening under their nose, from an account that has never dealt in any other currency than AED.

I have already filled and sent a dispute form (in my half-distressed state this is was a hefty task to do!) and shall be filing a police complaint soon - Not sure how long a wait I am expected to have before Mashreq gets to my case. I have been casually told by the customer service department that it may take anywhere between 60-180 days for resolution!
That is a lot of time for getting my own money back!
In the meanwhile, I have emptied the rest of my savings account with Mashreq and will only keep it active till my loan is fully repaid. I will never be able to trust Mashreq with my funds again.

Desired outcome: I need Mashreq to expedite on this and return my money back ASAP as that is my hard earned savings and rent money. Just because of a silly fault on Mashreq's end, I do not wish to be homeless.

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Mashreq Bank Credit card

Be careful with this bank when using credit card. They will charge you 300 AED if you used even 1 aed over your credit limit. What happened to me they charge me twice because i only had 100 aed available balance so when they charge me 300 aed for over limit charge. I had a negative of 200 aed then they charged me again 300 aed because I was over limit without giving any grace period. So if you did not notice they will charged you and when you max out your credit limit you will be again charge the next month.

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11:46 pm EST
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Mashreq Bank Deduction of money

I have received a SMS in my mobile of a transaction of Netflix with an amount of 29 I didn't done this and why this transaction happens with out my permission I need the money back and what kind of security is this to my money.

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Update by ahsan naqvee
Dec 24, 2022 1:52 am EST

I have received a msg of deduction of Netflix with a amount of 29 AED with out my permission I really don't know who done this I need that amount back and I want to know if its not secure any more then I will quit the account.

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8:19 pm EDT

Mashreq Bank Cardless cash withdrawal fraud

I raised a cardless cash withdrawal request from my mashreq app for my mother to withdraw money from my account on 7th sept. Next day I received a message confirming that money has been withdrawn from my account but my mother did not withdrew the amount. I raised several complaints in the bank but i didn’t receive the support from the bank. Call center agent kept on telling that there is nothing they can do to see how my money has been taken.

Desired outcome: To receive my money back and investigate how the secured otp was leaked

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Update by Kumail Shah
Sep 27, 2022 8:15 pm EDT

I raised a cardless cash withdrawal request on 7th september from my mashreq app and shared with my mother who lives in Fujairah. I received a message one day later that amount has been withdrawn from one of the atm in dubai. I have raised many complaints but it seems bank is not working actively to resolve the issue. MASHREQ BANK IS NOT SECURED

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Green Wiz
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Nov 18, 2022 1:55 am EST

Mashreq bank staff asking for bribes to open account! We have recently opened an account with Mashreqbank and fulfilled all their KYC requirements. Now the RM is asking for a bribe to assist with the account opening. But isn't this their job? MASHREQ BANK PLEASE FIX YOUR STAFF! THIS IS NOT AT ALL PROFESSIONAL AND I'M SURPRISED THAT THIS CULTURE IS TOLERATED IN THE UAE!

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Mashreq Bank Debit card and account

Name : muhammad rabiul islam tushar

Email : [protected]@gmail.com

Mobile : [protected]

Comments:

good day sir/madam,

please help me, I have a mashreq mobile bank account. already 13 days finished. But my account and debit card is not active.

Please help me ,

thank you

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Mashreq Bank Deducting from my account

Hello, I just want to file a complaint regarding about my mashreq neo account. I use my card to pay on a shop. The total amount of my item was 57.75aed. Then its saying in their card reader that my card is declined. Twice we tried in one of their card machine and its showing declined, we tried again twice on their other card machine but still its saying its declined. But on my notification it says that twice of the amount has deducted already in my account. But still it says in their card declined. So I decided to pay them in cash. After an hour twice of the amount came back to my account but when I check my balance in my online banking. Mashreq bank deducted 4 times of the total amount of my item. And until now the rest of the amount that has been deducted from me ddnt come back to my account. Thank you and looking forward for your response.

Desired outcome: To give the rest of the amount thats been deducted from my account

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Mashreq Bank Unauthorized credit card transactions

Transaction dispute on your Mashreq Card : 4600xxxxxxxx2310

Transaction Date: 28/Jul/2022 at 2:12AM

Transaction Amount (AED): 2618.84,2618.84,2618.84,2618.84,2618.84,2618.84,2618.84,2618.84,2618.84,2618.84,2618.84

I noticed a number of unauthorized transactions on my Mashreq credit card, on July 28, 2022 at 2:12 am, for an amount totalling SAR 28,330.94 (Dh28,807.24). I did not make these transactions, nor did I share the OTP with anyone. I received a call within a minute from the fraud analysis team Mashreq bank, I confirmed the transaction was not authorized by me and blocked the card.

As per the bank's instructions, I immediately filled and submitted an online dispute form at 3.:20 AM for which I received an acknowledgement.

Since then, I have visited the Abu Dhabi branch for follow up and several call-to-call centre follow-up and the answer is the dispute is under investigation and once investigation finishes, they will inform me.

However, on August 15, I received an email from the Dispute Team informing that the amount will not be refunded.

The bank added that as it was a 3dsecure based transaction, they could not do anything and said that I might have shared the OTPs or linked my card to wallets.

I had informed them that I had OTPs generated in my mobile after 2am and no email of any transaction done. Fraud analysis is detected at the same time and the bank can not stop the transaction even after my confirmation.

I have the following concerns:

First, 11 transactions in SAR were done at 2.12am.

This should have raised a red flag for the bank. I did receive any calls from the bank. But without any result in reporting even after a minute of transactions.

Second, although an OTP was generated, I did not receive any email from the bank saying that the OTP was used for the transactions, as is the case normally.

I would request Gulf News to help me escalate this issue.

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Phone numbers

+971 44 244 444 +971 22 038 229 More phone numbers

Website

www.mashreqbank.com

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