Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Centurylink Complaints & Reviews

Sort by: Date | Popularity

Centurylink - Colorado, Denver / Isp service

Reviewer86786 on Nov 13, 2015
Getting tired of this problem. Have major problem with the line coming from centurylinks side of the internet service. Approximately, every 5 to 10 minutes. They drop the dsl connection. I can't even read my email! Worse yet. When I go to reset the modem as per tech. support telling me to do so. The modem locks up into a "walled garden" state. Meaning that a generic ip address has been automatically reassigned to the modem. As a result of this. You end up with no internet what so ever! Then have to make another call to tech. support so they can reassign your account info. to the modem...

Centurylink / Bad Phone and Internet

John P1 on Nov 11, 2015
I would caution anyone considering the phony so called Cop. To shop else where and don't even get them as a last resort. They refused to let me cancel service / They lied and said I was on a which I am not and they forced me to have there lousy service and horrible customer dis-service.service.When I stopped paying their ridiculous bills the interrupted my service so I had contact them. I believe they are responsible for deliberately destroying my computer. And. I have changes ISPs and these creeps are still tring to scam me for services I didn't order hat they forced me to have. If...

Centurylink - New Mexico, Cerrillos / Internet/Landline

Reviewer61916 on Oct 12, 2015
I hate this company. 1/4 to half of my bill is taxes. My bill for my landline is $17. Taxes are $13. My internet is $65. Taxes are $16. If I use my landline for long distance, they tax that too! It's a racket and their days are numbered. Ride that wave while you can CenturyLink because I'm done with you. My bill was $125 and $35 of it was taxes! They say the states "force" that on them but I never experienced this with AT&T Uverse. Their customer service is non-existent and when you do deal with them, they're rude. I'm canceling as soon as I find replacement.

Centurylink - Washington, Seattle / Customer service here is some of the worst i've ever experienced

Reviewer88983 on Oct 12, 2015
I have been dealing with a billing issue since June 2015. It has taken as long as 2 hours to get through to customer service. Because I have never missed a payment with this company, I am in their "Loyalty Program". Apparently, being a good paying, loyal customer means we get lied to over and over and left on hold. My bill increased from $142 to $177. They frequently have "discounts" but make the customer call every 5 months to check to see what they are, rather than implementing it for their good customers. I first called on June 13, 2015 and they said they would adjust the...

Centurylink - New York, New York / Wrong number listed for CenturyLink support

Reviewer27579 on Sep 23, 2015
Scam! Yesterday, I made a call to what I thought was Centurylink support. The number listed off Google was 1-855-755-4934. I gave the guy the OK to come into my computer to track the problem…Which was not getting mail. Ive had this done before so was OK, until he showed me some screen with some sort of intruder that had invaded my husbands computer … For 249.00 he would set me up correcting it with a new driver???? I must say, I had a bad feeling, but continued…I was to take check to the bank get a tracking #, then call 1-800-986-4213. Well guess what? I fell for the scam, but the end result...

Centurylink / Their service is beyond slow and unreliable

Reviewer40533 on Sep 14, 2015
this company is engaging in deceptive practices! They never mention contract when you call them and in fact they ADVERTISE no commitment service but when you try to disconnect they pull the "verbal contract" BS! They cannot produce a call, a date or a written notice of terms where a customer agreed to be committed (or under contract), but will still bill you for a deactivation (contact termination) fee each month! Their customer service is HORRIBLE, I've waited at least 15 minutes on hold each and every time I've called and then got someone hard to understand, and not informed. Not to mention their service is beyond SLOW AND UNRELIABLE, do not use Centurylink PERIOD,

Centurylink / LandLine

IhateCenturylink on Sep 12, 2015
If your job requires you to have a landline in your home and CenturyLink is your only option, I'm sorry. You will spend many many hours on the phone with customer "service." You will be transferred all over the globe, eventually hung up on and treated horribly. You will be overcharged, incorrectly charged, your pleas ignored. An ongoing nightmare.

Centurylink - Missouri, Wentzville / High Speed Internet Unstable

Reviewer98248 on Sep 10, 2015
I have tried several times to send an email (below error) to Tech Support and received this error: I Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, you@selfservice.centurytel.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. I ordered 10 mpb of high speed internet on the 20th of August. There is a pattern that is causing our speed to...

Centurylink - Minnesota, Detroit Lakes / Overcharging, Fraudulent Charges

BP Johnson on Aug 28, 2015
8/28/2015 My complaint with CenturyLink stems from the incorrect billing, overcharging, and fraudulent charges. Every month after receiving my bill online, I pay my bill directly online from my bank (CenturyLink wants my account number, which is never going to happen)...I assume they are making a killing from customers who do trust them with this information. Late charges have been added to my bill for the last three months even though my bill has been paid before I receive my paper bill in the mail. This results in a long, irritating phone call to CenturyLink to explain the situation and...

Centurylink / Slow Internet in Rural Area (Peyton, CO)

Bill Border on Aug 15, 2015
We live in about 15 miles from Colorado Springs CO, in a small town called Peyton. The problem is that CenturyLink only offers 1.5mb internet here. I have called them many times, getting a variety of answers. One time they said that an upgrade was in the works, but the other 6-7 times that I have called they said that nothing is planned (just calling CenturyLink is an adventure - long hold times, dropped calls, snotty people). I know that other in my development have the same issue - there are about 70-80 households (upscale houses) that have the same issue. I have a friend who lives about 5...

Centurylink - Arizona, Scottsdale / Contract termination fee

Anoop Balachandran on Aug 5, 2015
I have been a Centurylink internet customer for about a year and a half, since January 2014. When I moved to AZ from RI, my intention was to continue with my previous ISP - Cox. However, it was then that I got to know about Centurylink and their "so-called" amazing speeds at affordable prices offers. When I called up to inquire, the gentleman who was my sales rep, told me that they offered 40Mbps speed with one year contracts at $30.00 a month, which sounded too good an offer to pass up. However, the icing on the cake was the contract terms itself. I was told that, in case I had to relocate to...

Centurylink - Colorado, Colorado Springs / billing and service liars

TickedOffTwice on Jul 21, 2015
15 years ago Centurylink/Qwest had a bundle deal for us. NOT ONCE IN 14 months was the bill ever correct or the same. We would lose inet service for days at a time and it would take HOURS on the phone to get anywhere, only to do it again when the next bill came. I unbundled the phone service and kept the tv, yet qwest paid the tv the next month when they were not even bundled and I was told to 'sort it out'. I was livid, paid the bill in full on the 12th and moved. A year later we have a collections account from them for the same amount that I paid in the last bill and it said the...

Centurylink - Arizona, Phoenix / Situation and frustrated about bills itemsize

Lori DeDona on Jul 6, 2015
I shocked for bills and auto pay that make me scared why they threat me but I didn't know that found bills itemsize but I don't agree that offer discount didn't remove cause too many three phone line, two internet after big billed to hurt me but I don't want to autopay cause my low income for disability if happen cause not food that fear. I called different people work in centurylink that make me confused and not like their mixed up to error bills. They said balance credit and not owe payment. But I am worrying that make me scarey. I show you for email then I don't...

Centurylink - Florida, Kissimmee / High speed internet

Carlos Chavez on Jun 8, 2015
Why am i paying for supposedly "High Speed Internet" when i'm only getting 226kb Per Second !! This is outrageous . it says that I should be getting around 20 Mbs when in reality i'm getting 10x lower than that. I have no idea why it says 1.8Mbs next to 226kbs, but in reality i get around 200kbs on almost every download, and around in the daytime it hits around 20kbs. Even if i did get 1.8Mbs that's still nowhere near 20Mbs where i'm supposedly advertised to be at. You guys should stay away from CenturyLink, and avoid waisting money. If this doesn't get fixed soon i'll be moving to Bright House like i had before, and i at least got 3Mbs in the day and usually around 6Mbs at night.

Centurylink / Incredibly Poor Service

katkarsmom on May 16, 2015
Yes, this is a long complaint. The bottom line is that after jumping through every hoop CenturyLink has put in my path, my elderly mother still does not have phone service more than two week after I started the process of trying to get her a landline in her new apartment. CenturyLink has bungled this every step of the way, and they deserved to be first on the list of most disliked companies in the US. Here is my story: Needing to set up phone service for my elderly mother, I communicated with CenturyLink via their LiveChat desk and came away feeling relatively good about the experience even...

Centurylink / Worse Service than First Reported

katkarsmom on May 16, 2015
I made my first complaint about CenturyLink after receiving a message from them that my service order was complete. I have just received notice from my niece that my mother's phone STILL is not working. This must qualify as elder abuse. I am going to figure out how to complain to the PUC in Washington about this. I have documentation to back up all my claims, and they are going to find out just how bad so-called service is from this company.

Centurylink / Charging Returned Modem

lando786 on Mar 3, 2015
I've been trying to resolve this since before my service got activated. I signed up through chat because I wanted to use my own modem and the sign up form didn't have that option. The day of my service activation the modem showed up at my door. I was told to return the modem using the pre-paid return label inside which I did the same day. I was told the bill would be adjusted by the end of the billing cycle and that I only needed to pay for the residual amount, but it never was fixed. I received a disconnect notice in the mail and had to call in to tell them they had received the...

Centurylink / Charge for returned modem

JulieK1974 on Jan 20, 2015
I moved in Nov. 2013 and cancelled my service with Centurylink. I used the prepaid shipping label to return the modem. Six months later, I received a collections letter billing me for the modem. Since I moved 1400 miles away, I had no idea where the tracking label ended up. I'm out $100 for a fraudulent charge. I will NEVER be a Centurylink customer again.

Centurylink / They disconnected my number in error

SteveJe on Jan 13, 2015
Several months ago I moved into an interim location while I was waiting for our new home to be built. I could not use my old number, so I needed to have it call forwarded to a new number (the central office in my area did not serve that number?). CenturyLink told me that my bills would be billed to the new number, so I paid my bill every month on line. In error, they continued to bill me on the old number, too. To the tune of $600. Since i was paying my bill on line I disregarded the bill that came in the mail. So they disconnected my old number (which I have had for many years and worked for...

Centurylink / Early Termination Fee

VicN on Jan 3, 2015
I responded to the flyer in my mailbox and signed up for the internet service which has never worked from the day one, Called CenturyLink many times to resolve the issue but the issue remains and was never fixed, Last time when they took $5 off the bill and I was promised improved service, but without any improvement my internet still doesn't work after 10 months of service, finally when I decided to call CenturyLink back to cancel the service I was told that I will have to pay $400 early termination fee for the product which never worked right from the day one and I was threatened that...
Contact Us


3 Places to Put Money This Year
3 Places to Put Money This Year
more videos More Videos

Reply to