The complaint has been investigated and
resolved to the customer's satisfactionResolved 702Traffic - Claims to defend traffic tickets — Incompetent and dishonest company
resolved to the customer's satisfaction
702Traffic is a sham and a ripoff. They claim to offer attorney representation for clients - Not true. In my case it was a simple speeding ticket for which I paid them a fee of $400. When you retain 702Traffic for services you will quickly find out two things: (1) you will NEVER speak with an actual attorney and, (2) once they have your money it is nearly IMPOSSIBLE to get a hold of anyone knowledgeable regarding your case. It is unclear to me at this point whether I was ever actully represented by an attorney in court at all.
THIS IS HOW IT WORKS:
STEP 1, THE PITCHMAN:
When you dial 702Traffic, a buffoon named Kirk Helmick will answer the phone. He is simply a salesman and will tell you whatever you want to hear to get your credit card number. If you ask him he will admit that he is not an attorney, but will assure you that you will be represtented by an attorney. Once you've completed their form and paid your fee, Kirk Helmick will NEVER speak to you again, PERIOD. If you call Mr. Helmick's number (702Traffic) he will quickly refer you to a 'customer service line" and hang up on you before you can say another word.
STEP 2, THE RUNAROUND:
When you call the "customer service line" you will reach the cell phone of the seemingly only other employee of 702Traffic, Kris Helmick - Not sure if this is Kirk's wife or his daughter - but Kris sounds like she is 12 years old and is generally in a state of total confusion. If you are lucky enough to get a hold of Kris you will usually hear the sounds of a TV and/or dog and/or street noise in the background. Please note that their business address is a P.O. Box, not an actual office. Kris will generally tell you that an unnamed attorney is working on your case and that she will get back to you with an update... FYI- SHE WILL NEVER GET BACK TO YOU WITH AN UPDATE. I spoke with Kris on a few occassions prior to my court date in an effort to find out what attorney was representing me so that I could prepare for the case. She blew me off completely. I grew increasingly desperate in the week leading up to my court date and repeatedly tried to reach Kirk and or Kris. 702Traffic refused to answer my calls. Needless to say I was never able to speak with an actual attorney.
STEP 3: THE PHONY OUTCOME
My court date came and went while I was out of town. After the court date I repeatedly called the "customer service line" for an update and status report, but heard nothing back. After a couple of weeks I received a letter stating that I had been represented by an attorney named Bishop and that the judge had reduced my speeding ticket to a non-moving violation. I was required to pay a fine and complete traffic school. My relief in receiving this letter was short lived. I soon after received another letter - this one from the DMV. The DMV letter simply stated that I had been convicted of speeding and that a 1 point violation had been assessed on my driving record.
It's clearly a SCAM! I requested that 702Traffic refund my $400 fee, but they have refused. In total the damage is as follows:
$400 702Traffic Representation Fee
$57 Additional Fine
$25 Traffic School
$400 appx additional annual expense on my insurance rate due to the 1 point violation
I don't care about the $$... I'm simply writing this now to warn other prospective clients: DON'T WASTE YOUR TIME WITH THESE CLOWNS!! THEY WILL RIP YOU OFF!!