The complaint has been investigated and
resolved to the customer's satisfactionResolved ZKarlo — WILL NOT SEND REFUND
resolved to the customer's satisfaction
ZKarlo eBay Sales
12002 12th Ave S,
I made a complaint against ZKarlo for non refund or replacement of faulty product
In a nutshell I ordered an e-book reader.I received it but it did not work properly. They instructed me to return it, which I did, and they replaced.
The replacement acted exactly the same and did not work. Again they said to return it for a refund. Which I did.
a day later I get this from them :-
We do apologize for any issues your having with the item. We would love to get our feedback revised from the negative comment that you left us to a positive. We are willing to offer a $25 refund for you on this purchase and we would even be willing to let you keep everything without having to return it. Please let us know if that is satisfactory and we can send the feedback revision request to you.
eBay is our full time business and with the economy in slow-down it is effecting everyone. We depend on our eBay sales to pay our daily expenses and are trying to keep our eBay standing as best as possible. If you have any further questions please email our customer support directly at [protected]@zkarlo.com.
I replied saying I had sent it back already.
NO REFUND WAS EVER RECEIVED.
Further e-mails to them got the response that they could not do anything without the eBay item number of my purchase and my eBay user ID please? Which was sent a number of times.
Then they stopped answering my e mails.
I lodged a complaint with the better business bureau in Mn. They contacted ZKarlo and got the answer. to quote'
they state they did not enter into a contractual agreement with you OR they have chosen to voluntarily walk away from the job prior to any work being done.
WHAT THIS HAS GOT TO DO WITH RETURNING MY MONEY I DON'T KNOW.
plus they did enter into a contract by accepting my money. They contracted to sell the product.
They did not voluntarily walk away from the job prior to any work being done because they sent 2 faulty products that were returned. .
I WILL NEVER DEAL WITH THIS COMPANY AGAIN!!! THIS IS A WARNING FOR EVERYONE THAT EVEN THINKS ABOUT DOING BUSINESS WITH THIS COMPANY -
DON'T, RUN DON'T WALK AWAY,
YOU WILL NEVER HEAR BACK FROM THEM!!!
A personal observation is that these are the most ignorant and obvious liars I have ever had to do business with.