Verizon
Reviews and Complaints

In spite of Core's rude treatment of me, I am moving forward because of you. Going out of her way to assist me in resolving the issue, Teri from Service Support was likewise outstanding. Throughout the process, she stood by my side and actively advocated for me to prevent the treatment I received from Core. I adore you!

If you really want to serve consumers and make a difference, Core, instead of ignoring me and not trying to solve the problem, you should get your act together and do what it takes to make customers happy. T-Mobile has much better ratings! You may need to take a problem-solving training course and people interaction directions. YOU DID NOT represent Verizon in a positive way at all.

I was told from a Verizon Rep at a Verizon sore, in January of 2024, that because of my 36+ year affiliation with their company that I was eligible some “perks” and I should contact them to cash-in on their “rewards” program, for a reduction in monthly bill from $255 to $178, a significant reduction for my business account. They also told me that one of my accounts was eligible for a “free” upgrade. The user of that account had just upgraded two tears prior, but we accepted the upgrade as part of the offer to lower my monthly bill.

The new phone arrived, but nothing to return the old phone (which they insisted I return). It took three months and MULTIPLE calls to get a return label. Meanwhile, the cost of the new phone was being added in monthly installments.

Epilogue: No discounted offers ever existed in the first place and Verizon was apparently more interested in me paying my monthly bill with something other than a 3rd party cc.

I have been a Verizon customer longer than they have been in business and I’m looking forward to making this change. The Verizon customer service is a myth, it doesn’t exist. I enjoy my cell service, but deplore the human element associated with this service.

9 /18/ 2023 We visited the Verizon store in Green Acres. I was greeted by Kevin, and I explained my phone was being inundated by spam, advertising, and repetitive locked keys. He looked it over and did actions to see if the phone could be cleaned. Failing that, we give us some options, not pushing sales. We spent a few hours trying. he gave us advice and educated us on the issue and the remedy. it erased some apps, but they kept coming back. We purchased 2 new phones and a tablet and saved money. My Wife and I were talking while he sorted us out; This is exactly why we use Verizon exclusively. for all our communication needs. This was time well spent and a great example of the value of highly motivated employees. I hope this gentleman receives accolades

It involves my communication with Verizon Representative, ASH, who I thought was knowledgeable and professional regarding the need to replace my inoperable cell phone. I explained the urgency of delivery as I live with 2 /95 yrs old parents and must have access if any emergency arises.She had promised it would be sent overnight .I have paid for ASURION insurance monthly.tI would arrive today, 3/31/25. Today, I use the tracking info, and she DID NOT overnight the phone! UPS claims it will be delivered a week later on April 7, 2025.Waited for over an hour when I call and spoke to SUPV KAYA, who just apologized and basically did nothing! Verizon lied and gave me inaccurate information!
Now almost 4 hours on the phone with absolutely NO solution provided! how do they get away with this?
O

I always have the money sitting in my account every month for my phone bill. This has been the third month in a row they have shut my phones off due to no payment WHEN THE MONEY IS THERE! Tells me I need to add more money when I DO NOT. Customer service is VERY rude and makes you out to be the bad guy. They WILL steal your money, then try to cover it up.

ELEVEN TIMES over two days I called them. Only to have the issue continue on through today. Absolutely worthless CS. My dog could do better.

A company so good that they told me I wasn't a customer. Funny.. but total by verizon is what it says on my bank statement.

Done. I'm gone. Tmobile was able to save me $15 on two lines. Total by verizon = $75/month... tmobile =$60/month

Total has the WORST customer service in prepaid mobile history. The CS reps actually do NOT give a crap about your device working. They only care to get you off of their support line.

If I can only have one wish, I pray that LIGHTNING STRIKES EVERY SINGLE TOWER owned by the POS company owned by verizon. Thanks alot for your CS. And F you!

I went to Verizon they advertized Free Phone's! There is nothing free about it!

I traded in a phone worth $750.00 and received a free phone or so I thought.

My monthly bill started at $73.00 within six months it increased to $94.00 a month when I called about the increase. I was told all the promotions ran out I was never told about any promotions being applied. So, knowing that way too much for one phone line and that there was no contract.

Except for one small thing, the phone I recived was only free if stayed with Verizon for three years. I guess that's the way they get around saying NO CONTRACT. I had to pay the free phone off to the tune of $776.00 to switch to another provider. The provider I switched to was less than half the price of Verizon. When I called Verizon about the phone I traded in and asked for the phone or to be compensated Verizon told me they owed nothing. In other words, they cheated a customer.

I asked to have my account researched because i never received proper service from Verizon Wireless the entirely of my service duration with them. Instead of receiving a call with a resolution my service was cut for non- payment when i already had a different phone service provided. Which has been an excellent switch.

I do not owe the balance reported against me as My son & I never had proper service. We couldnt even call each other without issues and calls never went through properly. Research the bill and service period snd you will see that you actually owe me. I will sue if it comes to me defending myself further and report you to the Better Business Bureau and Consumer Affairs

Hi I called and added Verizon Fios to a land line only plan on 11/25. Order number is NJ11950774489. I was on the phone for approx 2 hours (forget the name of the person I was speaking to) and she was experiencing a lot of computer issues. I found a black Friday deal that said I would get a 200 Amazon gift card with the new services. I asked her when I would receive it and she said it would come via email and to be on the lookout for it. I've been checking my emails and haven't seen anything so I called to inquire about it. The lady I spoke to was very nice but said there's nothing on my account about the gift card. I know all calls are recorded. Is it possible for someone to pull that call and listen to it? You will hear that I was promised an Amazon GC. Not sure if her computer issues has anything to do with it not showing up on the order. Thank You. Paula Coldon [protected]@gmail.com

Young man came to apartment building Saturday morning in Flourtown asking if I needed help applying for the affordable connectivity program. He was wearing a jacket that had Verizon on it. This is a HUD building of 62 and up residents. Was he legitimate? I didn’t let him in and there was another resident behind me asking him if he had called.

Just wanted you to be aware.

Thank you

Eileen Nyzio

I've been a loyal customer of Verizon Home services and Wireless for almost 20 years. (check my account's) Never, ever late paying my bills., over the years you dropped channels from my FIOS package than raised my monthly bill but I never complained till today. My remote control for one of my TV's stopped working, I called your 800 number and was told I would be charged to replace it. This was the last straw with you, Verizon. I will cancel both wireless and Verizon home services as soon as I can arrange new carriers. This could have all be avoided if your customer rep. just sent me a replacement, after all the remote was at least 15 to 20 years old. You expect me to be a loyal "VERIZON" customer but where's your loyalty. [protected]@verizon.net

I Lost Verizon my landline in lower Manhattan on Sept 29th-inconvenient. Repair expected tone completed by 30 November 2023. Really!

Lost bundled Verizon internet 3 November. Impossible situation. Same possible repair date 30 November. (This repair spans three months w/o service).

Numerous calls. Verizon doesn’t care. Doesn’t communicate. Repeatedly makes false promises. What a messed up company! I don’t know why I have been a loyal customer for 35 years

L G

Received an unsolicited call on 11/11/2023 from [protected] regarding a free 90-day promotion from verizon fios for showtime. The caller quickly explained the promotion and asked if I was an authorized person for the account. I said that I was. The caller then proceeded to tell me thanks for being a verizon customer and have a nice day. Showtime will be added to your lineup soon on the following channels...

I quickly asked if the assumption was that I was interested in having the showtime promotion, as I did not agree to accepting it. Her response was that I can cancel after 90 days. She said they could also send me a reminder. I told her there was no need for a reminder because I was not interested.

Her tactics are why I usually don't listen to these calls. Unfortunately, this representative is slick and will cause a lot of accounts to be charged without permission. Not a way to keep long-standing customers.