Verizon

Verizon Business services are not recommended, especially if you're trying to build your business credit. I signed up for Verizon Business a few months ago because I was told that they report to the business credit bureaus, which would help me build my business credit. I signed up for autopay, as I do with all of my personal and business bills. I also received credits from Verizon because I transferred my services from another phone provider, and I qualified for their new customer promotion.

After a while, I noticed that I hadn't been charged for any services. My balance in the Verizon Business portal was $0.00, which I assumed was due to the credits applied to my account. However, I kept receiving emails saying that I had a past due balance. I called Verizon about this, and they told me that I still had credits and to disregard the emails. I called again a couple of weeks later, and they told me the same thing.

However, I kept receiving these emails. About 6-8 weeks ago, I called back to check on the constant emails claiming that I owed a balance. I told them that I had been on autopay for months, but my credit card hadn't been charged yet, but I was receiving these emails. I also told them about the credits on the account, which they confirmed.

After being on the phone with the representative for a prolonged period of time, as usual, I was told that Verizon had recently had a system reboot, upgrade, etc., and it "booted out" or "cancelled" my autopay, automatically. I told the representative that that didn't make any sense, whatsoever. I asked, "how could an autopay be cancelled by a system reboot, upgrade, etc.? That doesn't make sense." The young lady couldn't explain how it happened, and said that I simply had to sign back up for autopay. I paid the $50+ balance and signed up for autopay, again.

A few days ago, when I checked my business credit reports, I noticed the "serious past due" account, that Verizon claimed is still due, and is over 30 days past due! (Yes, my credit score has dropped due the THEIR system error.) I called Verizon today, was transferred to 5 people, and spent 2 hours and 6 minutes on the phone with them (but I hung up after being on hold for the last 15 - 20 minutes, with a representative who claimed to be "trying to transfer me, but the call kept disconnecting from their Business Recovery Team".)

All 5 representatives were foreigners who didn't understand English thoroughly and kept trying to solve issues that didn't exist (because they didn't understand the issue I was explaining to them.) They kept transferring me to ANOTHER department that was NOT the right department. I originally called the business customer service department, but was transferred away FROM the business department, only to end the call while on hold with the business department!

I only signed up with Verizon because I was trying to continue building my business credit, not destroy it! My score dropped OVER 40 points! I've never been late on ANY bill! Personal OR professional. To have such a serious issue which is caused BY Verizon, and I CAN'T get this matter resolved, and in a timely fashion, AND talk to someone who thoroughly understands the English language, is unacceptable!

Not to mention, having to be on the phone for HOURS every time I call this company, AND to be on the phone THAT LONG only to NOT get your issue resolved is utterly unacceptable! The only person I've ever spoken to who fully understands anything I've asked, was the American representative who signed me up for the service. Everyone I've dealt with thereafter was a foreigner, whose English wasn't fluid.

Lastly, when I first signed up for this service months ago, my calls CONSTANTLY dropped. Non-stop. A representative told me that it was due to 5g and their new / upgraded towers. Don't waste your time or money here. I have had such an unsatisfactory experience.

I gots a lot of stories about Verizon to add to Site Jabber. I used to have Sprint and they was good and all BUT... My girlfriend talked me into switching to Verizon. That was like six years ago. Well, sorry to say after I filled the two year contract my phone would no longer hold a charge. Eighteen months into the contract I called customer service and told them my phone would no longer hold a charge. They told me that I was due for an upgrade. They sent me a phone that I never picked out. They sent the wrong phone. I ordered a small flip phone that was like the LG phone I already had. Unfortunately, They sent a Motorola Razor. I sent it back after calling customer service. I advised them that I still had no phone and was due a free upgrade after being a customer for eighteen months. They never sent a new phone. After three years of still staying with them fighting to get my phone to hold a charge. The only way I could use the LG phone was to keep it plugged into the charger while using it. I explained this to the representative and she told me the only way they would send another phone is for me to take out another two year contract. I ask the rep why should I have to do this when you have owed me a phone since before my two years ran out on the first contract? Then I ask her if it would make sense for me to stay a Verizon customer for three years and then when you send a new phone for me to leave? What good would that do? They refused to ever replace the phone. I made them do an adjustment on my bill because of all the months I paid for a phone that would not hold a charge. I switched to AT&T after that. I have been with them since.

My second complaint with the wireless service. I ordered a wireless modem from them a few months ago. When I signed up for the service the rep told me that there was no problem in billing the service to me not to my cousins address and name. I explained that he has nothing to do with the wireless service, even though he has a land line with you. I want the bill to come in my name with the address I provide today. She said no problem. Well I waited for over a month my Verizon internet bill to come. Guess what it never did. When my cousins bill came it was bundled with his. This made him very upset because he agreed to let me have the service at his address as long as I paid for it. Also that he would have no charges for it on his bill. When I called Verizon three reps hung up on me when I tried to explain what was going on they could not find any order for internet service at this address. As a matter of fact she was looking at someone else's bill completely, telling me I owed $178.00. I asked her if she lost her mind. I told her I just got the service turned 1 month ago. She began arguing with me. I asked for a Supervisor and she dropped the call. I called back again and the next rep told me the only way to fix the mistake in billing. Was to stop my service and start all over. I asked her why she could not just separate the bill without interruption of my service? I then asked her why I should have to be without service for a week because there rep made a mistake in billing? How was that fair to me? Then she said she was sorry but that is all she could do. I Then requested a supervisor again. She transferred me to an escalations specialist which placed an e-mail for a supervisor to call me back. A few days later a supervisor called me and straightened it all out. I did get a new bill in my name only about 10 after the call. It was corrected and they even gave me a credit for the mistake.

I think the resolution was good but trying to get one took me several days of calls and a lot of stress. The reps not being on the same page is big problem. Also there lack of concern for customer problems along with the lack of knowledge for account information. I expressed all of this to the supervisor who did follow up to fix this. I am not a big Verizon fan at all. Thanks to not giving up I did find a few at Verizon that did care. But what a battle. As far as the cell service? I say this can you hear me now? NO I can't. You are better off with 2 Styrofoam cups and a piece of yarn. The reception would be better than Verizon.

I recently switched from ATT to Verizon Wireless about three months ago. I have had a few experiences with Verizon's leadership team, also known as Tier 2 customer service. However, I have noticed that this department is not true leadership, and they lack the skills and training needed to be effective. They also tend to make promises they cannot keep, which means they lie directly to your face. Additionally, they are disrespectful and talk over you, showing no interest in listening to your concerns. It seems like they just want to talk and not hear what you have to say.

I have had six experiences with Verizon's leadership team (Tier 2) and one with the office of leadership/CEO. When I spoke with Carlos from the office of leadership, he listened to me for about 35-40 minutes and tried to remain calm. I shared my experiences with the leadership team, stating the facts that they are not true leaders and lack the necessary skills. I also mentioned that they are disrespectful and talk over you, showing no interest in listening to your concerns. They have some level of fear from the office of leadership, who is just like them. They will never change with time and still live in a 19th-century mindset. Most Verizon employees retire from the company, so they have been around for 25-35 years.

I also mentioned that their website, app, and new credit card look fine, but their website is misleading. The marketing department is doing a poor job of publishing offers that are misleading and not transparent. In other words, they are duping you and not letting you exercise your rights. As a customer, you get attracted to these offers with no specific disclaimers, but you learn that you are trapped. All offers are contingent on your spending limit on the account, which is not mentioned anywhere. For example, their latest offer of a free iPhone Purple Mini 64 GB will be offered if you add or port a line.

When I asked the leadership team why their telesales, customer service, and porting departments did not share this critical information, they responded that it was their internal policy. If I asked to see a copy, they would deny it. This means that millions of telephone subscribers are shopping around for a new carrier and offers, but they are misled by Verizon's leadership (Tier 2) and the office of leadership, who do not want to take responsibility for what is going on. They state that the customer should know it, which is not right.

When I spoke with Carlos, I was not venting but stating facts/incidents/names of leadership (Tier 2 customer service) with date stamps. I was sincerely giving constructive feedback. However, Carlos thanked me for venting, which was not the case. I asked him to take his words back, but he denied it. As the call progressed, Carlos spoke the same language that I had been hearing for three months, which was similar to the personality of Tier 2 support. He continued to defend the actions of his Tier 2 leadership and marketing department. When I told him to look at the offer later on his own, he said, "Which offer?" Then immediately, it stated based on a credit check, which was not needed since the account was already opened, and the spending limit was decided.

When I told Carlos that I was adding his name to my list, he suddenly changed his demeanor and became soft-spoken and polite. He asked what I wanted and talked with such conviction as if he would fix Verizon's mindset right away. However, I simply stated that they needed to honor their offer, but he declined and shared the same answer as his Tier 2 leadership.

I could read between the lines several times that he was very unhappy to hear the truth. No one likes to see their face if shown. I also informed him that I could hear that he was not happy with my constructive feedback. He denied it. I knew that talking to Verizon was a waste of time. Carlos forgot the basic lesson learned in business, "Listen to the customer, mediate, and do your best." The reason being that it's because of customers that they have a job.

I stated to him that it was not a good idea on Verizon's part to annoy customers. I have personally seen big businesses fail due to poor leadership. Time changes, but certain entities or people never change unless they go through setbacks. Overall, my experience with Verizon has been disappointing, and I hope that they take my feedback seriously and make the necessary changes to improve their customer service.

In May, my contract with Verizon expired and my new monthly bill would increase from $171 by about $7. I was told by an agent that if I get a new contract at $191 (from the new $178 amount) I would be guaranteed that price for 3 years, could cancel anytime, would get an upgraded router AND all services would remain the same. June 13th a technician came to replace the router. When I tried to DVR something, a message appeared that I would have to pay an additional $8.89 for dvr service on my 2nd cable box. I could only use dvr on my main box even though we always had multi room dvrs and the service was supposed to remain the same. I would not have taken the contract had I been told the truth. The agents are either misinformed or lie to get credit for a new contract. I have spoken to customer service with no resolution. I hope the retention dept can return my original dvr service with the additional fee as I have been a loyal customer and feel I have been scammed with a bait and switch ploy. BE CAREFUL

Where do I start? To get straight to the point? I have lost my phone number, And this is unacceptable to me. I've been with verizon for about ten years mostly prepaid and recently on a plan with a friend. My friend switched her phone numbers to a different carrier and we've out of state. This left my phone number and my service Disconnected. No one ever contacted me and told me that my number was going to be disconnected. For about 2 weeks now I've been talking with customer service. I've probably have twenty hours into online and phone conversations regarding this issue and nobody can get my phone number back to my plan. I've spent the last 10 years building. My clientele on this phone number and the thought of it being disconnected and gone is not acceptable to me. I need to have this phone number back and I have been passed around around and around to different divisions of verizon wireless who Have not been able to help me at all. Each time I have to explain what is going on At this point I am completely frustrated with verizon wireless. Said the still connected to an account And they tell me something different every time. Can someone please help me with this situation i'm losing money and customers. Thank you very much.

Phone paid off bill went up! All customer service goes to india can't understand what they are saying. They said I have wrong plan let me look into it, then put on hold till I hang up. This company is all about [censored]ing over long time customers they believe you will stay with them instead of going through the hassle of switching to save 25 or 30 a mo. I've been with them since cingular over 30 years and now I have to check my bill why do you want to [censored] me over you piece of [censored] company.

I have had Verizon Wireless for at least 20 years, paid every month and never one late payment. Recently I changed banks. I spoke to a Verizon, they told me I would get a $10 discount if I did auto pay. They advised me to pay through bill pay at my bank for the first month since it would take a month for auto pay to take effect. After paying, I saw that they did get paid twice from bill pay and also auto pay. I contacted them and they refunded one payment. On April 10th they disconnected my service for nonpayment. I went to the Verizon store with my bank statement, he called Verizon and they said they never received my bank payment and that I would have to contact the bank. I told them it is Saturday, and I will not go without a phone until Monday,. They would not restore my service. I did get another service at less than half the price I was paying Verizon. I did get a letter from my bank with the payment information through bill pay, tracing number and confirmation of payment. I contacted Verizon and they said they were going to do an investigation and would not take the letter at this time from the bank. They advised me that someone would contact me and at that time I can submit the letter from the bank proving payment. I still have not heard back from them on the investigation of payment as of today. Now they are actually threatening to submit to all three credit report agencies that I have not payed my bill. In the mail today I received a paper bill from Verizon, The bill has a credit off the bill since they disconnected my service earlier than the entire month with the balance from beginning of the month until they disconnected showing that I have a balance of the difference. This is completely incorrect. There is NO balance owed. They owe me a refund since the bill was paid and I did not receive service for the entire month that I paid. I have contacted them several times to no avail. I am very upset that they did this as it caused me so much of an inconvenience. The new service could not use my old phone number due to Verizon disconnecting the service. I had to et a new phone number for my husband and myself and contact all my friends, family, doctors and credit cards to advise of my new phone number.

I sent in 3 iphones when I joined a Verzion cell phone plan. I was assured they would give me credit for each phone that I turned in. The transcript of the conversation which I have stated they would credit me $400 per phone that I sent in for a total of $1200. They said they received the phones but now can't account for them. After over twelve hours of wasting time on the telephone with Verizon and chat they say I'm out of luck. This has happened to someone else I know, and it is all over the internet with people experiencing the same thing. It looks like I'll be going to small claims court unless they can live up to what they promised me.

The service and support has deteriorated beyond useable conditions! Both text messages and e-mails are routinely NOT delivered - texts are the MOST unreliable! And worst of all, Verizon simply doesn't care! I'm currently waiting 2+ weeks for a Verizon Engineer to engage with me for problem resolution (was told they would be calling me within one week - that NEVER happened). After 20+ years of being a customer for multiple services I will be systematically switching all services to other providers and liquidating all Verizon stock holdings from all of my portfolios as well as divesting from any/all funds that hold Verizon as a consequential position. Pity to see what once and for a VERY long time was a highly reliable service provider degenerate into an overpriced under serviced offering!

Once again Verizon refuses to release my phone number, with more runarounds. I have asked for disability accommodations, and Verizon representatives have refused to grant them.

I am not able to tolerate further annoyances with Verizon online systems which I already told them that I am not able to access adequately due to my medical disabilities. I have missed many medical specialist appointments and several important obligations.

Jany a Verizon BBB - Better Business Representative insisted that I acquire another device to stay with Verizon. I told her I do not want to stay with Verizon. She and other Verizon reps were asked to email the porting information even when the Verizon device was turned off for over 2 months.

I have filed an FCC complaint as well as the BBB complaint. It has now been almost three months since Verizon turned off my phone. The device was misplaced and I could not call it because Verizon had the phone service off because the company rep refused to accept my ACP voucher and insisted that I pay them out of my pocket.

After well over a month of trying them to get them to accept the voucher, I told them to just give me my number back. They claimed to have turned the service back on but have refused to give me back my phone number.

Verizon device in question that I bought from them was a fake and was barely working. This was well documented in the 6 month period or so it was on. Verizon refused to address the issue with the fraudulent device. The device in question was used under ACP voucher for a huge portion of my unpleasant time with Verizon. ACP can attest to the ownership of the number in question.

It has been one run around after the other or an elaborate effort to keep my phone number with Verizon.

I am not Interested in Verizon or its Horrible Service.

Stay away from Verizon.

After changing my mobile cell network to AT&T and canceling my account, I continued to be charged $58 by letter to my home. Called Verizon and was transferred many times as my account had been closed and they could not find information on the three letters send to me that included an account number. Called on February 9, 2023 and was told the bill was for a left over amount from changing services to AT&T. Account closed and the money would be refunded that had been automatically deducted. Another identical letter and I called again on March 3, 2023 and again after many transferred and representatives someone advised the charge was actually for service for two Ipads I had forgotten about. That account was closed and the amount would again be refunded. I have now gotten another identical letter dated March 10, 2023 so am about to have the third horrible experience with Verizon. From representatives to technical accounting to not following through on anything.

I have placed my order(Verizon tv) with website chatting three days ago and everything went perfectly.got an appointment to set up tv between 11:00 am to 1:00pm today but no one called and nobody showed at my place.So I just didn't want to wait any longer and chatted with first person before 1;00 pm and get transferred second person and third person and fourth person until 2:00pm.No one could able to solve this issue.They could not find my order and could not make another appointment.it was really bad experience for me switching from dish to Verizon.And also called Verizon CS number and explained to her what I had been trying to do before her.She said that it wan not in the system yet.So I asked her how come Verizon gave me an appointment then?I had no energy to go on with Verizon anymore.Biggest disappointment.

Company I retired from released the line and allowed me to keep my cell phone number. Verizon will not transfer it to our personal line and now after failing to receive the authorization on our current personal cell phone line to access our account we have been locked out and customer service states there is nothing they can do about any of it. 03/29/2023 I have been trying to work with Verizon for over a week now.

By the way the phone number associated with this problem 1484541**** no longer active disconnected as of 2yrs plus ago. What part don't you understand?!

This problem because of shyster monoplies corporations and CEOs and narcisstic greedy [censored] rich.

This problem has been going on for over a 3plusyears and no one ever does anything except excuses and ignore. I demand immediate compensation restitution no later than one week from today of not less than _____ or else. Cashier's check now! 03.30.2023. AND NO I don't have a phone nor internet nor email etc. I'm poor so no judges courts lawyers etc. [censored] you republicans and corporations and 1%ers. No compromises no exceptions no excuses! So ONLY contact me through Mr. Jaan Krussjr PO Box 66 Pottstown PA 19465. Send check here now. What part don't you understand?! Send cashier's check not less than $650Billion yes they can afford it see their Annual Corporate Reports immediately now not later than one week from now or else! Tired of being ripped off cheated by republicans their friends families voters supporters and corporations the rich and 1%ers the religious and no one ever does anything to stop em!

Anyhow, I had a NET10 phone and it broke stopped charging working. Only 3yrs old. Went looking for another NET10 but no one sells. Unfortunately I found versizon straight talk bs liars cheats. I pay only $25mos. Now is not less $35mos. Still had 50kmin left unlimited but never unlimited so cheats liars corporate so I called 1800 number and tried to set up phone. Overseas slaves in phillipines malyasia are liars on purpose. They told me I could transfer my unlimited 50kmin from one company and phone to new company. They lied and gave me 200min only and kept me on phone till used up on purpose. Promised unlimited only gave 200min. [censored] you Verizon! [censored] you corporations and monoplies. I called corporate in GA AL FL TX KS and they lie too only gave me 200min never unlimited. They corporate cheat lie. Supposed to give unlimited but not so . Anyway 2yrs ago I dropped service but still no compensation restitution etc. They owe me they owe me not less than for phone $40 and was $25mos now $35mos PLUS not less than $659Billion restitution cashiers check not less than one week from today or else. Corporate offices in GA TX FL so they don't have to pay taxes etc! Do it now or else! I was ripped off so compensation demand restitution.

I pay for home gigabit internet service. Customer service claims advertised speeds are not guaranteed unless I pay extra for their router. If their hardware is REQUIRED to guarantee advertised speeds then it should be included in the advertised price not an expensive add-on.

from their website:

Not seeing the subscribed speed?

To get the best possible speed make sure your device:

-Meets or exceeds the recommended system requirements

-Is connected to the Fios Quantum Gateway using a wired Gigabit Ethernet Connection

I am using my own router that meets or exceeds the hardware requirements yet regularly do not reach the advertised speeds I was getting with their router. They wanted to start charging me for a router that had been in my house for 5-years for free.

2 hours, that's how long it took me to refill with a new data plan. The website is so slow the links take you to different pages than requested, if they don't freeze. Could not accomplish anything on the website, as it basically non functional. Text help kept giving me service not available, and basically no help at all. Called so called customer service and gave credit card pmt of $50 for new data, but when I logged in again, account shows same old plan in effect for auto refill, and no payment activity. Checked bal by text, that confirmed that my pmt was NOT applied, and was still enrolled in old plan with refill still due.

Called customer service again, same lady, confirmed was still on old plan before I told her I just paid YOU, why not applied?

It had been deducted from my account already.

She refused 15 times to transfer me to a supervisor.. WHY?! Refused to transfer me to a survey. I made her stay apply my pmt then and there until verified correct online and by text. Why was she holding my pmt, and is my credit card info safe?

If I request another agent or supervisor, why am I denied?

Sorry, this company is sorry!

Today I called Total by Verison for a refund on a reserved plan and found that the company does not refund plans on reserve unless you call within a month of purchase to refund it. I was given a conflicting statement when I purchased the refund. Furthermore, I was not aware that plans on reserve disappeared after a month with no warning. I would still like a refund for the $32.27 I spent on a 5 Gig plan I never got to use.

I began my service with Total Wireless in 2021. I called in January of 2023 because I wanted to switch my plan from a 1 Gig to a 5 Gig plan. I bought the 5 Gig plan on reserve but there was a problem where the plan was instantly applied to my account instead of put on reserve. I had already paid for my 1 Gig plan that month, so I called to ask if the 5 Gig plan could be applied to next month instead. The service rep agreed to put my 5 Gig plan on reserve as I had initially intended. She instructed me to call when I wanted my plan on reserve to be activated.

I called today (March 6, 2023) because it had been several months and I realized I did not need the more expensive plan. I was on the phone with two different reps before they told me that they cannot prove I never used the 5 Gig plan. I told them I had never used it because it was on reserve and I never activated it. The manager said that all he could see was my 1 Gig plan and that they do not have records past 1 month (despite him confirming that I was charged $32.27 on January 13th). In the end, the manager said he could not refund my plan because there is no proof I never used it. I challenge Total by Verison to update their recording methods. I would also love a clearer and more precise explanation of these rules when I purchase plans over the phone and online. Finally, I challenge them to provide me with a value equal to the amount of money I gave them in the form of a refund or a one-month free 5 gig plan.

Our experience with Verizon has been horrible from almost the start. When considering Verizon as our next carrier, we were given and promised many things from the reduction in our monthly bill from what we were paying, the $800 credit per device when turning in our phones for upgrades and the biggest was gift cards we were to receive when switching over which would equate to $1200 for our 5 phone lines. We were then told by the store manager, the gift cards would be more than enough to pay our carrier (AT&T) the remaining balance we owed on our devices - which was $900. All sounded good (that saying of "if it is too good to be true then it probably isn't true" should have slapped me in my face) so, we made the decision that day to switch. Our new phones were ordered and we were told we would be notified when the phones were received. Below is a synopsis of the poor service and empty promises we have received so far:

(1) no calls or contact was made when the phones were received. I had to call the toll free number on a daily basis once I calculated an approximate date they should arrive. No one from the store took the time nor seemed pleased to receive my daily status inquiries.

(2) we arrive at the store to transfer our 5 phone lines and we were assigned to a customer service representative who was new (Chris). He took HOURS to get everything done but since he was new and we had 5 lines for him to work on, we were patient... so much so, we even came back the next day for him to finish 2 of the 5 phones. He struggled the entire time and was texting for help though there were others in the store who didn't want to help. They were playing on their phones but no one came to his aide.

(3) the credit we received per phone was placed against our monthly bill and not the cost of each phone. This caused me to have to call the toll free number 4 times before finally driving to the store once again to ask for assistance. Chris helped again - still not knowing what to do as he fumbled through the system to help us (again texting for help though there were two ladies sitting at their stations chatting with each other). The recommendation from Chris on this trip was to wait, don't pay our bill and everything will even out. The following month we receive another bill and same thing - more credit given towards our monthly bill and not our phones. I ask about the gift cards and Chris says it takes 2-3 months before we will receive them in the mail. I accept his responses and leave.

(4) I make another trip to the store and communicate with Chris. He contacts the customer service office for assistance and I am once again told, they have fixed it and my new bill will be coming soon. I ask about the gift cards again and same response as before, I will have to wait the 2-3 months.

(5) we receive our next bill and it is now $1500 of which I am now required to pay it all at once. Having difficulties with the app (because our information in the Verizon system did not match what I was entering in the system) I visited the store AGAIN. Chris was there to greet me and help me. I inquire about the gift cards AGAIN and am told it is getting close to when I should be receiving them. By this time, AT&T is wanting their money too. Now I am in a financial bind.

(6) I visit the store again in January and ask about the gift cards. I was told by another representative that it was too late at this point since we did not mention it to anyone earlier. I share my experiences with Chris and the toll free number for Verizon and I was told this person would have to discuss it with the store manager Britney and someone would get back to me. I patiently wait again. No call or follow ups were ever received.

(7) AT&T is threatening to turn me in to collections, so we visit the store once again in February and speak to Kylie. She tells me she will try to see what she can do and calls the toll free number for Verizon (we had to return to the store the next day because of the time difference between Hawaii and the Verizon customer service line). The best I was offered was $100 credit a month for the next 10 months. No one can offer it to me in one-lump sum as promised by Britney when we first visited the store in September 2022. Financially this transition to your company (Verizon) has placed a difficult hardship on us. Not only did we have to come out of pocket $800 when we first transitioned but then because of Chris' error (or Verizon) we had to pay $1500 all at once for our first actual phone bill. Now again, because of empty promises, we have to give AT&T the $900 we owe them without any compensation from Verizon to help pay that amount off. In addition, today I received notification of my bill that will be deducted from our account and it is for the full amount without the $100 credit that was "supposedly" given to us a couple of days ago (25 February 2023). This has been the worst experience ever and I would NOT recommend anyone switch to Verizon. If I could go back to AT&T without an additional financial burden I would! I would love for someone from the Verizon management team to contact us.