Verizon review: Account suspension

My old S10 finally failed. I bought a new phone and did the SIM swap. 2 days later I'm contacted by Verizon to confirm that it was me who activated the new phone. I told them that yes it was me. The Verizon employee stated that she would make a note on my account and nothing further was required. 2 days later my phone no longer works. Upon going to the local Verizon store I'm told that my service was suspended because of the phone swap and they suspected it could be fraudulent. I pointed out that I was already contacted by Verizon and no fraud was involved. Then I'm told it will take 24 to 48 hours to restore my phone service. Everything is done with a smartphone these days. It's been almost 48 hours and still no phone service. These people at Verizon have made a mistake and can't correct this mistake for days. It's time to get rid of Verizon.