Verizon

First off we have been with this company for 30 years, the past 5 nothing but issues, Tuesday December 6th I spoke with a supposed financial service supervisor as I had an arrangement for the 13th to pay by bill, On December 6th my service gets disconnected, takes an act of congress to get thru and speak to someone, after waiting on hold, being disconnected 3 times, listening to a "digital assistant" pressing numbers, for 3.5 hours finally get thru, was told "there are no notes for your arrangement" well I have the proof, the email! Get my service restored, on Friday Dec 9th receive an email stating I cancelled arrangement when I did not! Contact Verizion via live chat, was reasurred my service was fine as there was a payment arrangement made (I have screenshots of our conversation" On Saturday the 10th my service is again disconnected, try for 4 hours to get thru to financial services, was told again no notes of conversation prior, I have all email and chat notes saved, this agent was so extremely rude as well, Verizion then turns around and charges me 20$ per line to reconnect as well as 10$ agent assistance fee and can't even provide notes on the account, but continues to charge me... I understand my bill is high due to having Covid as well as cancer treatments however I will never get my bill caught up if this company can't follow thru with our arrangements, makes notes on accounts, etc, everyone I have spoken to there can never have the same answer, but continues to charge me zillions of dollars, Can never get thru to speak to anyone it takes days if not longer, Verizion continues to rip me off.

I have been using Total Wireless for years with no issues. Now that Verizon has taken over, I get no signal. It will show 4 bars, then when I hit the call button all bars disappear, and I get no signal. When I am actually able to make a call, it is constantly breaking up or call getting disconnected from loss of signal. Extremely frustrating! I now have to find service elsewhere because I cannot even make calls from my home. Living in a big city like Tampa I know there are plenty of Verizon towers, so not sure why this is happening all of a sudden. Not to mention when it was Total Wireless it was using Verizon towera. Seems as though it is being done on purpose to try to get people to upgrade or something, I don't know. Very shady.

We changed over from tmobile to Verizon. We were told that we would receive $200 giftcard per line. We have 6 lines. I’m having a problem with receiving the emails with the cards. They say they sent them I didn’t get some of them. They are resending them again. But the huge problem is when I go to use them they don’t work. That’s $1200 that I haven’t been able to apply to my bill. Now two of the cards are saying invalid pin. I spent over an hour on the phone with them trying to figure it out. They filed a claim to the rebate center. It will take a while for them to investigate. It has cost me a small fortune to switch over. I was counting on those cards to recover some of my money.

I've been trying to access my Verizon account online and keep getting blocked. I've called customer service and visited a corporate store for assistance all to no avail.

Every person I have spoken to has told me that a code has to be texted to my wife in order to get access to my account. This is impossible to do.

I live in Massachusetts and my wife, whom I'm separated from, lives in North Carolina. She has a flip phone and does not know how to use the text function and she speaks limited English. Additionally, she is housebound and cannot visit a Verizon store at her location.

There must be some other way to verify that I am the owner of the account besides sending a text to my wife.

They obsolete my cell phone. They sent me to a Verizon store. I was told that I would tell they would give me a new

Phone and not increased my monthly payment but I had to call their 800 number. I did. They had a problem accesing

My account sent me back to Verizon. When I got there they said promotion had expired no one ever mention that verbal

or a written notice. I had to purchase a phone for $195.00

also extra stuff for $80.68 they increased my monthly payment to$122.39 from $6149. I want my 80.68 and remove the $195.00

I purchsed internet with verison for 50.00 per month. They told me by 3 different customer service people, that if I switched my phone to verison my total bill would run me no more than 70,00 per month, so I dropped AT&t which I had for 15 plus years and bought a verison phone with internet, my bill was sent to me and it is 248.00. I called and they told me the seller at the store gave me miss communication and now my internet is 100,00 a month and the rest of the 248.00 is for my phone. im a senior and I feel totally scammed by verion. please help me.

Thank you

Lisa Boggess

[protected]

705 s Redwwood Rd 114

SLC, Ut 84104

[protected]@gmail.com

I am filing this complaint because for months my brother has not been able to access his account whether online or on the phone with a customer service representative. When in contact with representatives they say they are unable to help him because he does not remember his security password to his account. So, when his prepaid account is due, he does receive a bill but is unable to access his account whether online or with a representative. How can this be? Every time he goes in person to a Verizon store, they take his money to retain service, but they don't assist him with fixing his account.

Dana Moser

330.412.1970

[protected]@outlook.com

I usually pay my phone bill and only my phone bill. The phone is the only thing and nothing else was paid with my Verizon card. There was 2 billing cycles for my phone in 1 month. So that was 2 bills in one statement that accumulated to $156.16. so my checking account was over drafted because of this. I called the bank and told them that they took out to much money. I said they were supposed to take the $75.11. I was supposed to pay $75.11 and I did that. The bank straighten out my bank account. But also that next bill wasn't due until Nov. So I called many times and got no answers. There was a lady that told me the same thing that I'm saying here. But then like I said I get no answers cause they think I owe them about a hundred dollars. I didn't make the mistake. This is just like taking out 2months payments. I can't afford to pay for 2 months payment.

I purchased an Iphone14 Pro. from Verizon and was trading in my Iphone12.

I returned the Iphone12 with the return authorization slip, in the box provided,

via UPS on Sept 19. On Sept 22. UPS tracing confirmed the delivery of the package. I waited until Sept 26 to call Verizon to see when My credit for the I12 would be present on my account. I was then informed that it was received and that it is visible on my account. I checked my account, and indeed it was already there. 2 moths later I get a notice from Verizon that I have to return my i12 phone

and that my credit was canceled and I was being charged for the credit issued to me. I then called spoke with the Verizon customer rep. after 30 min call, she assured me it was a mistake, and it was taken care of I would see all my credits back by my next bill. One week later I call customer service again because my credits have not shown up yet. again 30-minute call. She again informed me that yes indeed it was corrected she was able to see everything on my account corrected. She told me to wait until my Nov. bill was processed and I would see all the credits. I received my Nove bill and there are no credits and I am being charged $55.82 in credit chargeback. and my monthly credit of $27.78 for my trade in is still missing. I called customer service again on 11/23. again 30 min call. but now they can't help me unless I can provide the UPS tracking number. As I told them I no longer have it everything had already been confirmed 2 months ago.

We are a family of 7 and have had Verizon for years. We have been trying to move our 19 year old (college) son to his Own Account and get him a New Phone. We have been trying for 3 months now to get this resolved. Between his college schedule and my husband's work schedule and my work schedule, we have been into 2 different Verizon stores 5 times. We have called Verizon numerous times and either we get the run around or Customer Support/Service is already closed. Amazing that this CANNOT be done in person in a Verizon store? Verizon stores have called while we are there as well and of course, customer service is already closed. We all work full time and do not have time for this! I talked to a representative last night at the Verizon store in Gilbert, AZ (Tyler) who was absolutely amazing and is still working on this for us. Of course he had to call customer service back AGAIN while I was there last night and they were closed (SHOCKING) I was in that store for an hour and 30 min. to get nowhere. Tyler is on it today and promised me he will get this resolved. WHY IS THIS SO HARD? You need to have phone reps available during store hours if this is how we are to resolve issues. (So far, we are at about 6 hours of wasted time with Verizon with NO results yet).

I purchased a mobile hot spot from a certified Verizon independent retailer in Indian Land ,SC only to have it quit working within the week . I knew it was a battery issue and when I returned to get a replacement battery I was informed because I didn’t have the original box they couldn’t give me a replacement battery . The store was also very rude about it and I called Verizon and they told me they would send me a replacement which they did but no battery. After finding the box I returned the original unit to the store and then mailed the replacement unit to your warehouse in Houston . All this was done within the 30 day grace period but I’m being charged for the unit . I will be buying out my contract with Verizon in the next couple of months and I promise to bad mouth your company every chance I get .Yours truly , Michael A Curry

I cancelled my service with Verizon in March 2022. They continued to bill me

up until June. I called and also went into local store in Grand Rapids and they told me I wouldn't receive anything further. Yesterday, 11/21/22 I received a collections notice. I called Verizon and the Collections dept and they told me I owed it. I am disputing it and the collections dept told me to send in a letter and they would address it. This is really bad service and I want nothing to do with Verizon again.

Julie Heydenburg

830 9 Mile Rd NW

Sparta, MI 49348

Phone number issue [protected]

Acct number [protected]

On August 23rd, 2022, I transferred our 2 mobile device lines to Spectrum mobile, due to high cost of service at Verizon. (I had been with Verizon since they opened their doors, over 20 years.) On the same date, August 23rd, 2022, I specifically confirmed that our tablet "phone line" also be discontinued. I was informed by Spectrum mobile that a tablet should not have a "telephone number assigned" and only utilizes wi fi access. I had been paying $10.80 month to Verizon for years for this tablet's telephone line. It was confirmed the tablet line was discontinued and "your account is closed," as of August 23rd 2022. On 06/23/2022 and on 07/22/2022 my checking account had debits from Verizon wireless for $75.32 each time. I spoke with LeAnn on 08/04/2022, from [protected], and she reported that the tablet "I pad" line with telephone number [protected] for $10.80 a month was still active and confirmed that it should have been discontinued due to my account closed on 05/23/2022 and after research noting no activity on that line. She stated: "I have filed an escalation for a refund back to University Credit Union," my checking account. "Please allow 7 to 10 business days or 2 weeks to appear in your account before calling back. Total refund $150.54." She stated that these were July and August charges and should not have occurred. I called back on 09/12/2022 at 1344 and spoke to Happy at 1350 after noting an additional charge from my account of $4.93 on 08/24/2022 and no refund yet received. He stated no notes of any plan for a refund. I requested to speak to a manager when he was unable to pull up my account. I waited on the line and was disconnected at 1420 from my land line. I called back again from my mobile phone and Wilson answered at 1429. I explained the entire situation. He reached out to his support team. Line disconnected but he called back at 1506 and was on the line with me until 1546. He stated he was still awaiting the support team approval. He confirmed all of my statement history above including the dates. He reported I was actually owed $230.77 and that it was approved by the support team management and would be credited on the October 2nd billing which should show up on 09/23 or 09/24/2022 in my checking account and that I would also receive a "confirmation letter in the mail." He reported this with a guarantee, that I paid $166.49 on 05/23/2022 for June, $75.32 on 05/23 for July and $75.32 on 07/22 for August and $4.93 on 08/24/2022 for September. I also had paid off my mobile device on 05/23/2022 for $189.56. I never received the credit to my account or the confirmation letter. I waited and called back on 11/15/2022 at 1626 and spoke to Orla and she reported: "Your Verizon account was credited for $230.80 on 9/12/2022. Your tablet was still active and money credited back to your Verizon account." I reported that I do not have an "account" with Verizon and should receive a refund. She first stated: "They should mail you a check." She then took that back and stated: "Your account has been credited." I asked to speak to a manager after attempting multiple times to explain to her that I do not have an account with Verizon. She even started singing on the line. She finally agreed to place me on a brief hold for a manager. She came back and stated: "My manager is not in today." I am now coming to you for assistance. All I am asking is for the $230.77 or $230.80 to be credited back to my account or to receive a check with a letter confirming this is resolved. I would appreciate your time and consideration to this matter. My mobile number is [protected] with any questions.

We were a Verizon customer for phone, internet and wireless for over 18 years with several of our small business locations.

The only Internet service Verizon provided in our area was 3mb DSL. That service was fine for credit card processing but was not adequate when we upgraded our computer systems to a cloud-based system.

We made numerous calls to Verizon only to be told they could not offer us a faster Internet service. We finally had to switch to a different Internet provider.

When we cancelled our Verizon service, we received a final bill that had a $500 cancellation fee. We wrote a letter to dispute the charge as outlined on the back of the bill and received no answer. Now we are receiving collection calls for the past-due cancellation fee. A call to customer service and we were informed they will not remove the fee.

When Verizon took over totalwireless in October of 2022, the caller ID attached to my number changed to the name of a person who was arrested for attacking me. I have no idea how this happened as I have had the same name since birth. I believe somehow the sick criminal did it.

Anyway, I have now made about 7 calls, emails and messages to Verizon total wireless and no one can help me.

They told me to call Verizon directly, but when I do that, they won’t talk to me because I have a total wireless account and not a Verizon account.

I just can’t believe this. One CS agent googled the out of date info on how to change your caller ID on your phone. Well that doesn’t work since multiple Apple upgrades.

We decided to go with another company and a completely different number. So upsetting and embarrassing when I call businesss and people with this name

I switched my phone service from SPRINT, Whom I'd been with for over 20 years. I had two phones on this new account but VERIZON didn't have a new phone available so, they switched my old number and activated the phone I carried over while the new phone was being shipped to me.

In the meantime, VERIZON opened another account and charged me for service that I didn't use as I had no phone. I have looked at the Better Business Website to find that this appears to be common practice with the company.

I have called VERIZON numerous times to try and get this issue resolved with no success. THEN VERIZON had the nerve to send this to collections and therefore, shattering my 800+ credit score. I AM OUTRAGED, deserve a refund as I paid this bill and should have my credit restored!

Yesterday, I went to a local Dollar Store and told them I wanted a Verizon pre-paid phone to see if your service works in my rural area. Since I knew nothing about this having never needed a throw away phone I asked them to set me up with the cheapest setup for Verizon. They sold me a Total phone along with a $10.00 Verizon phone card. I have now spent close to an hour going round and round with your agents trying to activate this card and the general consensus is this card will not work with this phone! Unfortunately, the store policy is "no returns" on phone items so I am the owner of a useless $10.00 phone card. This is not a good beginning for a future customer. Why do you make it so difficult that even the people that sell your equipment don't understand how it works? Is this another side hustle from a mega-corp? I understand that the minimum card FOR this phone is 30.00- if somehow I could get 10.00 credit toward the upgrade I would be semi-happy. I look forward to your response.

Signed up for a free 30 day trial period promotion for "Home Internet service." Service for my location was poor and decided to stop within one week. Tried to return the equipment at the store and was directed to send back via FedEx. I did as they requested.

But on my next bill, it reflected a charge for the "Home Internet service." (Should have been free according to their sales promotion.) Contiued paying for regular wireless service (less the "Home Internet service" costs) but Verizon contiued to bill me for the Internet service. Called SEVERAL times to resolve the issues with no sucess.

Finally decided to switch service provider by porting my numbers to T-Mobile. But still getting bills for past due amounts which includes the Internet serice. Now I started getting notification that the equipment hasn't returned, even though I received verbal confirmation that Verizon did receive the equipment. They are threatening to charge me for the "missing" equipment and send the matter to a collection agency.

Tried to resolve it but was met with verbal guarantees but unfullfilled promises. Please help, they are threatening to ruin my credit status.

We just had a Verizon rep come and try to sell us home internet. We were not interested and made it clear, but the lady kept insisting non stop and became very irritating. We kept saying no, no, no until finally she called my wife a B*** and left.

She was so disrespectful. If you are going door to door and someone is clearly not interested, don't pester them non stop and then curse at them. VERY RUDE!

We have a "no soliciting" sign up for a reason... We NEVER buy things from door to door sales, so don't even bother. Again, respect our wishes by reading the sign and moving on...

This was around 4pm on Nov 8, 2022

I was supposed to get 3 $200 rebates for switching i received 1 the other 2 where processed and said will be emailed with 48 hrs. after waiting 2 days i checked the status again and there was no info at all on them it said it's been more than 2 years i switched to Verizon September 1st 2022 today is October 29th 2022 my father said the same think happen to him a few years back Verizon never backed down i took it to a site called a fair shake they contacted Verizon I was informed that Verizon did not respond the website said we could take it to the next step which was a hearing online my father declined because it wasn't worth it

when i call Verizon i get robots very hard to get pass them and when i do its usually an hr. On hold just to get transferred again if I'm lucky enough to talk to someone they will say its resolved but never is

in addition to the rebate issues i received an email stating they never received the phones i traded in the email went on to say that i would now have to pay full price for the phones i went on Verizon's stated to track the trade ins and all info was gone luckily, I took a picture of the label before i mailed the box the tracking number had a proof of delivery the tracking showed that the phone was delivered on

September 27th 2022 i was able to get credit for 1 of the phones but the other phone seems to be a total loss i was quoted 800 in trade for both phones but only received credit for 1 bottom line is i lost an iPhone 13 in mint condition the 800 in trade and 400 for rebates

my point is that after reading everyone's comments Verizon is either scamming to attract customer's it's hard for me to believe that a big company like Verizon would actually do this intentionally

i would highly recommend to stay away from Verizon. from what I've been reading online i guess I just be happy I got some rebate