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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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M
5:00 pm EDT
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Verizon verizon the big scam

I just purchased bundle to save me MONEY or that what I thought I was doing. I was combining my interent and land phone together. The rep from verizon understood that I currently had a wireless device for my interent and informed me by purchasng this bundle I can save money. So I did - the verizon rep informed me it would be NO problem in cancelling my wireless device interent and that it was NO charge. The verizon rep connected me the next department ( no department, but separate company of verizon). Yes - Verizon Wireless and Verizon Communication is TWO different companies and they do NOT talk to each other and each one does not know what the other one is doing. Anyway - the wireless side informed me it would cost 150.00 to cancel my internet from wireless to go to land line interent. All the time, they wanted to sell me another bundle and sell me a cell phone package too.

DO NOT purchase anything from Verizon and if you do ASK - Which company you are talkin too - They act like they (Verizon) are one big family. But in the shadows - they are TWO or THREE companies that are in the communication business -but do not communicate together. They should be called the VERISCAM - your communication screw you company. Is AT&T any better ?

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6:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon fraud on my sales and job; slander on my job prospects by trg

I worked for TRG 4 & 1/2 mos. They stole several sales of mine, two even after being payed and took back from me after the Help desk in San Antonio, TX cleared my customers for DSL services in Tampa area. They allow their team leaders to go behind you and steal your sales. I destroyed my 1993 ranger while working at TRG costs me over $1500 in auto repairs in less than 4 mos. I was promised $300 week plus commisison. I even got off unemployment to work at TRG. TRG 2 1/2 mos. AFTER I BEGAN EMPLOYMENT renigged pay scale, then they went to 100% commission! I had many customers I sold, then lost while at TRG to Verizon corporate people later! Also, I was told by my operations mgr. in Tampa to get a new truck and my sales up or I was possibly history with his boss.., even...when I had remarkably averaged 2 sales a week for 3-4mos. BUT...30-40% of my sales were cancelled and taken later by Verizon and TRG personnel after I was told the customer was not eligible and or they rejected on minor paperwork issus on the contract; in other words Verizon / TRG knew what their own promos are but though you spell out on work order, they kick it back for not checking it on order though you clearly state it and customer signed the order requests services. Also TRG has openly costs me atleast (I have on record) 5 jobs The manager directly told me they only need to to do an employer & background check, otherwise I am hired. in 2 mos by lying about me "as job abandonment" on my HR paperwork... when I was told "to get numbers up and a new truck"!
I could not use my truck last 3 1/2 weeks of my last 6 weeks.. but made a few sales and they "all kicked back or were contacted customers after I was told I did something wrong or denied sale due to misinformation from their help desk! They also lied to unemploymnet Florida. Anybody else out in Tampa that got cheated like me!

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lrazor
Plainfield, US
Aug 16, 2010 2:13 pm EDT

I also agree, I wonder if there is a way that we can file a class action LAWSUIT!

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7:31 pm EDT
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Verizon verizon customer service, one bill

Update: 10 days later

Promised a escalted call 7 days ago, still no call?
Another promise, and still no help

What customer servce "eric rabe" 1 year later update
Options

[protected]:31 pm
Verizon customer service? What service the worst year of my life!

Verizon customer support, verizon blog, yes ok, I have played the game for a year, its really been a amazing journey, oh lets a say about 100 hours on the phone to all the suppose head's, wireless, not to mention that I spent 6000.00 almost on my verizon package in year, yes thats right "6000.00" dollars, as in six thousand dollar's, to verizon.

Do they care, nope,

The tales of whoa of verizon. Do they have great internet yep, great phone coverage yep, great tv, yep!, but is my life worth it? Omg do not make a change on your account, your bill will never be right, I can put 10 names of people including "no name" that have promised to help me with my account, oh they talk and talk and promise and promise and the bill comes and bingo! The bull'seyes on my' bla bla bal"just showed up again while they laughed all the way to the bank!

" thank you verizon"

2 weeks ago I spent another 3 hours on the phone, yep 3 hours to lower my bill, sooooo many promises.. So many dreams of a lowered bill finally, I actually felt relived and happy when I hung up the phone, finally a"0"balance on my account," a fresh start".. Life was great... And then... The verizon bill.. I opened it up with glee to finally see my savings...

" what the ' bla bla bla was I thinking""""could it be possible that after a year they actually listened and got it right...

As george carlin would say... God rest him," bla bla bla """"""

I felt a sharp bullet hit my you know what *, not only did I get one verizon bill, but 2 verizon bills, they were so kind to send me my new statement for 500.00" what happened to my savings? But then I got another new bill from wireless for 215.00 more dollars... Oh yippie.

Thank you verizon, for setting me straight, I mean truly I really don't know what I was thinking to spend 3 hours on the phone, cancel my house phone, lower cable, and then have you send me a wonderful exciting gift of 2 bills to the tune of 700.00, 300.00 more than my last bill, but hey, I know, I am paying now what the next 3 months as punishment, and then I had to listed to a robot talk to me on the phone like I was mentally challenged "no offence to anybody that is" today for another hour, and still got no where.

Are you getting it, is anybody out there that understands... Do you people really care about your customer's and consumers.

I can assure you one thing mr or ms verizon, by goodness you will not wear me down... I now realize that is your great wish in the sky, that I will just give up and give you another 6 grand towards your new condo, and leave you alone but I will not this time,

I have been a good customer, paid my bill, and no matter what I do, the bills are the same, the majic credits go to majic land, and I still pay only to hopefully see them another day,

Part 2) you know that 6.00 *2 (12.00) I pay that you promised to take care of my cell phone, well guess what, my volume is not working, so I called guess who? Verizon, and you know what I was told... Well to bad... That was for a year only, you have to buy a new phone at full price 300.00 or sign a new 2 year contract and pay 100.00 "what" I already have a contract til next year? "what?" did I just leave my head again?
I thought yoor new promo was no contract.. I did just get that in the mail?

Are you kidding me, it was not enough that I have a bulleye's on my "bla bla bla but not I have one on my forhead and the word ' *bleep*" as well."I am a idoit, I will repeat this daily as to not bother you.

So in essence, my husband is 73 years old, I wont tell my age, but how many other people are you taking advantage of?

The way I look at it 12.00*12 months is $144.00 you owe me since you are not helping me with my phone that I have paid you each month, my new extra bill, thank you, I will not eat this month, but will have great tv

You can respond, I want help, I beg for help, once and for all, as a loyal customer I deserve at least that,

I will cc/ this letter to cnn. Fox and utube, and anyone that will listed until this is fixed.

Hope you like the new car I am paying for.. Or the hotel staycation... Or hey maybe your stocks? Heck the money is not going to my bill.

And I hope I hear the phone when you call since the ringer is broke! But you already know that, thats why I pay 5.99 a month for insurance on my cell phone plus tax.

Fl

Response from verizon:

I have removed two more of your posts, because they were copies of the original complaint which has been escalated to customer service. As you have been told that this is a violation of our terms of service, you should be aware that another violation will result in your account being set to read-only status.

You can review our policies here

Regards,
Elizabeths

Response 2:

Re: verizon customer service: 1 year later and I still have no life, the worst ever
From: moderator elizabeths
To: cindyred
On [protected]:34 pm
Add elizabeths to friends ignore elizabeths

Your original post was placed on a special customer service board. The others were removed, because multiple copies of the same post, or repeated discussion of the same issue, are violations of our guidelines.

Elizabeths

Response 3:

Hi cindyred

Your recent post, verizon customer service? What service the worst year of my life! And your post:verizon customer support? 1year ago I had a normal life" there is no support!, have been removed because they violate verizon's community guidelines, which prohibit: cross posting an issue/topic to more than one board. You can view our policies here

Your issue has been escalated to customer service. Please be patient and you will hear back from them.

Regards,
Elizabeths

Response 4,

Re: I am done with verizon.
From: moderator elizabeths

On [protected]:28 pm
Add elizabeths to friends ignore elizabeths

Your recent post, re: I am done with verizon., has been removed because it violates verizon's community guidelines, which prohibit:

* discussions of moderator actions on the boards. If you need to comment on a moderator action, please private message any administrator/moderator;

As you have had more than three violations, your account has been set to read-only status. You may read the boards but not post until after you have read the guidelines and pm'd me with your agreement to abide by them.

You can view our policies here

Regards,
Elizabeths

Reply to ms elizabeth,

Re: I am done with verizon.

To: moderator elizabeths
On [protected]:36 pm
Add elizabeths to friends ignore elizabeths

Oh I just read them thank you,

Please advise oh I agree,

Thank you so much for all your help and removing all my posts,

I agree, and agree with the terms

I herby and pm'd you that I agree

Thank you

Response:

Your privileges will now be reinstated. Please be aware that if there are further violations, your account will be banned.

Elizabeths

Verizon contacts:
Van seidenberg (Ceo) - [protected]@bellatlantic.net

Joe paz (General manager). Joe. [protected]@verizon.net

Verizon internet solutions (Atlanta) - [protected]@gte.net

Liz simpkins (National dsl group) (Texas) [protected]

Ilene f. (Verizon ebiz) (Florida) [protected]

Sean williams - [protected] ext. 5845 sean. [protected]@ins. Gte.com

Justin iljana - [protected] justin. [protected]@ins. Gte.com

Julia green - [protected] ext 5483

Bill hollman - [protected]

Paul - [protected]

Janet rep id #5336 (Dsl tampa)

Steven rep id #3393 advanced billing (Atlanta) [protected]

As of 8/1/2010 no help... Bill still incorrect. More promised and still nothing.

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2:28 pm EDT

Verizon told 49.99, charged 79.99

Verizon representatives came knocking to formally 'switch' the neighborhood over to fios. My mother was paying $69 for her original package and they told her they would give her her first six months of the Fios package at $49, a $20 discount, and then $59 for the remaining eighteen months. She also confirmed this amount with the phone rep who scheduled the installation. The bill came, and my mother, 77 and on Social Security, was floored with a $79 bill plus fees. She called in about it and they "had no record of it and couldn't help her." Funny thing is I (her son) wanted to be there for the install, so I had to reschedule several times. Each time I rescheduled, I verified the package and the monthly charge. It was $49. There is definitely something amiss here with this company! I would call it elder abuse, but I believe they are handling everybody this way. Mom just wants what she was promised. By the way, Mom writes 'everything' down as well. Verizon is charging her $30 too much. I guess now they will strong-arm her into keeping a 24 month agreement. This is $540 more than she agreed to pay.

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pjeb
, US
Oct 21, 2015 7:50 pm EDT

I had the exact same thing just happen to me. My 2-year contract for FIOS was about to expire and I used the FIOS App to select my upgrade options. One of the options was to upgrade my service and save $20/mo (totaling $49.99) if I entered another 2-year agreement. I selected that option received a confirmation and when my bill came it was $79.99. I called Verizon. They also indicated that there was no record of this. They did offer me a $20 credit on my current bill and are investigated my situation and promised an answer back in 3 to 5 business days. I'm still within my 14-day grace period to cancel and I will if this isn't resolved. I don't know if its a glitch in their app or what but they do offer new customers this deal.

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11:01 pm EDT
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Verizon data usage charges

Verizon Wireless lets you know you can try their VZ Navigator for a 24 hr. period for just 2.99 without any monthly obligation, so I did when we went on a trip. It was very inefficient finding its way around the city, so we didn't use it for more than 2 of the 24 hrs. What they don't tell you is that everytime you use it your racking up added data usage charges. It is a good thing we only used it for about 2 of the 24 hrs. because we incurred an extra 10 dollars of charges. Can you imagine what we would have racked up had we liked the thing? I called VerizonWireless to let them know, they were "sorry" we were disatisfied but the charges remained. So what does the word "SORRY" really mean? Anyhow beware, Verizon customers, of hidden charges that they don't tell you about until its after the fact.

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MartMart
mart, US
Jul 29, 2010 9:57 pm EDT

Subject to additional Terms and Conditions. Additional charges, compatible phone & coverage (which varies by feature/service) required. Always download content legally.

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1:07 pm EDT
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Verizon have not received rebate

We purchased a verizon phone and costco said we would get rebates for the activation — still have not seen the check. I have since paid for the activation and would like to be reimbursed and have what is due us.

Russ zuiverink
1065 92nd st sw
Byron center mi 49315
[protected]@msn.com
Phone:[protected]

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4:47 pm EDT
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Verizon issue with property alteration - ticket # pacu01s72r

A Verizon supervisor came to my home eleven days ago and, without giving me any advance notice whatsoever, cut up my shrubs and left a mess strewn across the sidewalk for which I could have been fined or sued if anyone had tripped over it. The only reason I found out what had happened was that my next door neighbor had received a note from the Verizon supervisor, Barb Simco, (whom you would think would have more sense) informing her of what they did. Why this Verizon employee did not simply come to my house and ring my doorbell to let me know what she was about to do is anyone's guess. The fact that she had to gain access to an obstructed telephone box is understandable, but the procedure in which this was done was incredibly sloppy to say the least, not to mention totally unprofessional. Apparently someone in the neighborhood was having telephone service installed and this had to be done through the box on my property. Upon calling the phone number that was left in the note by Ms. Simco, I got nothing but a full voicemail box, so I wasn't even able to leave a message, and of course all I got was the runaround from Verizon when I called their dozens of 800 numbers. So here are several pics of the damage that was done (and this is after I'd gathered all the cut branches from the sidewalk and placed them back with the rest of the bush, but these branches are dead now and will decay soon), and of course it will cost at least 50 dollars to have all the dead brush hauled away because these thoughtless [censored]es wouldn't simply haul it away themselves. It makes no sense. They'd obviously brought the equipment needed to cut up my bushes, so the least they could have done was bring the equipment needed to clean up the ridiculous mess they made. Before this incident, I had actually been considering becoming a Verizon customer in the near future. No way would I ever trust them now.

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Update by VKing
Jul 21, 2010 7:03 pm EDT

The shrubs were already in place when I bought this property 7 years ago. I assumed they were planted (by whom, I don't know) to make the boxes less conspicuous, otherwise they would be eyesores next to the other greenery. Btw, my property line extends all the way to the curb. If it ended 30 feet from the road for me then my property line would end at my front door.

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11:57 am EDT
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Verizon property damage - dmg 37& hd tv

On 12/23/09, two Verizon Fios technicians installed Fios on tv, computer, and phone. Upon completion of wiring for my family room, HD tv would no longer power on. Technician told me to call manufacturer and purchase extended warranty, because tv was only 3 years old. Further instructed me to file claim against warranty 24 hours after it took effect.

Rather than do that, I called Fios, and requested reimbursment/claims info, to have the tv repaired or replaced. It is now 7/19/10, and I am STILL getting the runaround.

On Christmas, 12/25/09, my children could not use the WII 'Santa' brought, because of the damaged tv. Spoke to everyone from the local dispatcher, customer service, regional sales manager, and property loss depts. NOBODY has ever return a phone call.

I filed the claim, myself, and it took me 6 months just to find the right department because I was transferred so many times. Now, the claims adjustor has decided that she can not decide whether or not to approve/deny the claim, because the technician will not return her phone calls.

So, $815 worth of damage, because Sharp could not repair the tv, and the only thing the Board of Public Utiities got for me, was a correct phone number.

Go figure. . .If anyone knows how maneuver through this claims process, I'll take all the advice I can get - my next step is small claims court. . .

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MaggieRH
, US
Sep 26, 2010 9:28 am EDT

Hi Sunny, any luck yet? They also broke my HD TV. It is a 40" and I had to go through 1-800-HELL for hours and be insulted by a supervisor before finally getting a different supervisor to come to my home and look at my broken television. Now I have been given the number of the insurance company for Verizon. He treats me as though I am a liar as well. He wants me to send in "proof". WTH? How do I send in "proof" that my television was working fine before they installed and it doesnt work after they installed?

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9:17 pm EDT
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Verizon phone bill scam

Because of telephone deregulation Verizon and other phone companies are required to allow 3rd party billing on your phone bill. Other companies are allowed to include charges on your phone bill for email, voice conferencing or other services. However, many business and residential customers are discovering charges they have not authorized. It is difficult to find these charges unless you are very carefully checking your bill. Here in Virginia, Verizon and these 3rd party billers appear to making lots of money billing for these unauthorized services.

Integrated Voice Services of Tampa Florida has been charging my company $7.30 for the last 8 months on my Verizon phone bill. On my bill it says Integrated Voice SVCS on page 3. It is really hard to determine that this is a 3rd party billing on my Verizon bill. I called the company's customer support number and was routed to India. They offered to cancel my service as soon as I called (of course they would because they don't want me to cause a fuss). I am causing a fuss.

I own an IT company and decided to ask some of my customers to check their telephone bills. The very first customer I visited had unauthorized charges from Integrated Voice Services of Tampa Florida. I then asked the business next door to mine to check their bill and they too were being charged as well. The next day I was shopping for furniture and got into a conversation with the owner and yes he had also been charged by the same company. Based on my small sampling I can only imagine how many millions of dollars Integrated Voice Services and Verizon has stolen from honest unsuspecting customers.

I believe this company and Verizon should pay huge penalties for scamming people through their telephone bill. Usually when someone discovers they are being charged for unauthorized services they just complain and have the service canceled. It is your right to have all unauthorized charges refunded to you. Integrated Voice Services will try and tell you that they have a voice recording of someone in your office approving charges. This usually happens after some telemarketer usually from India calls to confirm your information. My advice is to hang up, call your phone company and put a cramming block on your phone bill.

I have contacted the Florida Attorney General's office and filed a complaint with the FTC.

People check your phone bill, there could be a thief lurking there.

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Jerod Harman
, US
Feb 04, 2016 4:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We are being charged $12.95 monthly for unauthorized charges from Integrated Voice Services, and nobody will answer the number or return a call. This is a scam!

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Rugellaw
Herndon, US
Sep 02, 2011 6:44 pm EDT

I've had the same experience with Integrated Voice Services. I receive a 16 page bill from Verizon. If the bill is $7.00 more than usual it is unlikely that a Verizon customer will even notice the increase let alone be able to figure out what the charge is for. I discovered the charge when I called Verizon on another matter and was advised by the Verizon Representative of the third party charge.

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ostjohn
Washington, US
Jun 07, 2011 7:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My name's Oliver St. John, and I'm working on a story for USA Today on this type of phone scamming. If anyone's been a victim of this scam and would like to help make a big fuss, it would be great if you could contact me at ostjohon@usatoday.com

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LGinDC
Washington, US
Jun 07, 2011 4:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I found your post after I noticed this on my bill during business hours. I'd seen it before, but only at night when Verizon was closed, and I'd always forget to call in the morning. I spoke to a very nice supervisor, Melissa Scotte at [protected]. She is refunding 16 months of unauthorized service.
Still, I'm going to report it to the DC Consumer Protection Division, and post it on my very large neighborhood listserve.
Also, Verizon can block ALL 3rd party billing if you request it. They told me they are unable (not required?) to check the validity of any 3rd party charges. Incredible.

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JEGreene
, US
May 07, 2011 2:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just found the same thing on my new business phone number. Fortunately I caught it on the first billing period. My question is why are they still aloud to do this. I have filed a complaint with Maryland Consumer Protection Division.

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Jim from Va
, US
Apr 30, 2011 6:56 pm EDT

Verizon has just refunded our account 43.80 for the last 6 months of charges from an unauthorized 3rd party charge from Integrated Voice Services. Wow, this is some scam. Thank you for the heads up. I'm located in Chesapeake, Va and will be telling all of my friends to look at there bills.

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2:14 pm EDT
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Verizon monopoly

There is a land line phone monopoly in Michigan. FCC has no control of telecommunications here. It is ran by the state. Only Verizon services the area I live in. And when you have a cell phone, Verizon does not set up enough towers to communicate in the Rural areas of Michigan. I want a choice of local long distance, but I must enroll only in Verizon. Though Verizon denies this accusation, I cannot chose my land line phone carrier in my area. With technology advancing, something has to give. Phone carriers have to stop filing lawsuits against each other and running each other out of town. And they have to cross lines to communicate. Otherwise, you can shut a whole section of the state down if a phone company controls it. I don't want technology shoved down my throat. If I can't get service here, I will move where I can have the freedom to choose my phone carrier in my house.

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Verizon union crime

New York CWA Local Dissenters Victimized by Union Terror; File Complaint
Submitted by Carl Horowitz on Fri, 05/28/2010 - 16:58
Email to friendPrinter-friendlyAnyone who believes labor unions have forsaken menace as a tool to be used against internal dissent hasn't hung around Communications Workers of America Local 1101 lately. A civil complaint filed in Brooklyn, N.Y. federal court against the Staten Island-based union this past February provides apparently damning evidence that the labor organization is run by thugs and thieves. Salvatore DiStefano and Sebastian Taravella, union members and longtime heavy equipment operators for Verizon, allege they were continuously subject to harassment and violence after reporting an illegal union time-padding scheme to the Verizon security team. The pair is seeking compensatory and punitive damages.

According to the complaint, DiStefano, an employee of Verizon's Staten Island Garage, in the summer of 2007 was in the presence of a first-level union supervisor, Bob Rios, who told crew members that if they performed three "fiber to premises" jobs in a given day, they could falsely put in for a full day's pay regardless of how early they finished. DiStefano openly refused to participate in this scam. He then voiced his disapproval to fellow union members. Taravella, also a garage employee, expressed the same view. In May 2008, the pair went to Verizon's corporate security staff, informing them of the scheme. Corporate security, however, did not keep the resulting report confidential. Big mistake.

Outsiders might have seen DiStefano and Taravella as whistle-blowers; CWA Local 1101 saw them as rats. The union hierarchy proceeded to subject the pair to unrelenting abuse. Bosses brought them up on phony charges of "harassment" and "discrimination" against fellow members. As punishment, during or about November 2008 DiStefano and Taravella were terminated from employment at the Staten Island Garage and relocated to other garages, demoted in rank, and given "final warnings." When the pair complained to union officials Pat Lascala and Richard Meltz, they allegedly were told, "You guys did it to yourself." In March 2009, shop steward Manny Rincon allegedly put a dead rat in Taravella's locker. A month later, union member Chris Tremble called DiStefano a "rat" while hitting his face and head, and leaving him with two herniated disks. DiStefano complained about the incident to union officials, who promptly accused him of "starting a fight." DiStefano eventually was terminated in July 2009. In October 2009, a union member, Joe Sedita, threatened Taravella with death for allegedly getting a fellow employee fired. All the abuse took its toll. Taravella and DiStefano since have been undergoing counseling.

Union officials not only took no action against acts of wrongdoing, they openly encouraged them. In November 2008, the aforementioned Richard Meltz allegedly told members to "do whatever you want with those two guys." And at an August 2009 garage meeting, two local vice presidents, Joe Macaleer and Mike Luzzi, told rank and file that Verizon was "having a lot of problems right now ‘due to a couple of troublemakers'" and that "We have to learn that we can't call corporate security because we don't want those people getting involved in our business." Macaleer allegedly stated: "I don't want nobody in this room to call corporate security any more. [And] I don't care if somebody come to work with a gun saying they're going to shoot people, you don't say anything...we have a lot of problems here due to the fact there are ‘spies in the room.'" He then added, looking directly at the plaintiffs, "You know who you are." Finally, the complaint alleges that Macaleer told members, "(W)e have to deal with these spies on a personal level, like take them outside of the yard, off the company property and off company time and take care of them, because we can't be ratting each other out."

These allegations carry more than a ring of truth. It is the nature of any racket to protect participants by creating a wall of silence and exacting vengeance upon those in their ranks violating it. Some 40 years ago New York City cops operated in this manner, inadvertently supplying the raw material for such movies as "Serpico" and "American Gangster." All evidence strongly suggests that Communications Workers Local 1101 leaders operated an illegal featherbedding ring. That one or more Verizon employees may have taken part can't be ruled out either. DiStefano and Taravella's only crime was standing tall in the face of corruption and intimidation. Their lawsuit hopefully will yield a measure of justice for themselves and integrity for unions everywhere.

Communications Workers of America (CWA)Joe MacaleerRichard MeltzSalvatore DiStefanoSebastian TaravellaUnion Corruption UpdateVerizonCarl Horowitz's blog

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Update by s17
Jul 10, 2010 8:58 am EDT

wow. only in a union. good thing you pay dues.

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1101
newyork, US
Jul 10, 2010 1:20 pm EDT

http://www.redstate.com/laborunionreport/2010/02/19/seeing-red-when-unions-beat-their-own-members/

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4:23 pm EDT

Verizon they do not offer a sleep timer

I am actually enjoying my Fios, which I have through my room mate's account. However, there are two issues I would like to address. The first being that I CAN NOT believe that, of all the features that you offer, Fios does not offer SLEEP TIMER! Really need it! The second issue is that the format that you use for the music channels is kind of ridiculous. The "similar" and "inspired by" posts are usually really off base, the artist playing is not pictured and the artist and song are not posted throughout the song.

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krispix318
, US
Jul 07, 2010 9:50 pm EDT
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If a sleep timer is a deal breaker, why not buy a second remote? They're fairly inexpensive at WalMart and will at least satisfy the need for a sleep timer.

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2:11 pm EDT
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Verizon poor customer service

I scheduled an appointment for June 15 to have a verizon repairman install a phone jack in the living room for wireless internet service. Verizon shipped the internet equipment and I planned to install it in a computer I am buying for my mom as a present when I go to Jersey in July. I did not order internet installation for the computer. My mother doesn't have a computer and will not have one until I arrive in two weeks. My sister took a day off from work to wait for the repairman to install the jack on June 15. He never showed. Called Verizon and they said they would be there on the 16th of June. My sister took another day from work and Verizon never showed. July 17th Verizon showed up and installed a phone jack only. When I received the bill I was charged for computer installation on June 15. Called to have the service charge removed and they told me they would do a one time favor for me because they didn't want to loose me as a customer and take the charge off my bill. This is insulting and infuriating. Verizon told me there is no way to prove a tech wasn't there and installed the internet even though she doesn't have a computer and never activated her account. I spoke with a very rude supervisor in June about Verizon missing the appointments. My sister doesn't have the time and money to sit and wait for a Verizon repairman that never shows up. The supervisor didn't offer an apology and agree to help with the situation. She said it wasn't her fault and asked what I expected her to do.
I have ATT in Texas and there customer service is outstanding. This is the second time I have ever dealt with such a rude and confusing company. This first was Direct TV.

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9:48 am EDT
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Verizon nasty staff and rotten equipment

A fellow named Keith Atkins is manager of this, the worst Verizon store I've encountered in four states of service. Not only is he dismissive and rude to customers, he also runs a staff that can't ever seem to even apologize for selling equipment so defective you have to return it again and again. Heaven help me when I actually dropped one of their phones in water. Keith literally threw the pamphlet at me showing all the steps to get another one...AS IF I hadn't paid for the insurance and their outrageous phone plans, AND had to go through their ridiculous insurance process to get a replacement. (REALLY, you need me to FAX you my driver's license?) which NEVER seem to meet the needs. WHERE ARe those plans posted anyway? There seem to be a million of them and what you get depends on which "service rep" answers the phone.

I'd love to bag the plan but can't get a clear story on what it will cost me to quit these creeps.

I'm sure there's a class action suit just sitting out there, waiting for all of us unsatisfied custoers to join.

Verizon is riding pretty high and it's employees must think they're untouchable. But even big trees fall. And so will these idiots, if we just keep up the pressure.

Or file suit. Let me know if anyone has anything going on along those lines.

I went through the trouble of filling out their online customer service form...twice. Don't bother.

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10:45 pm EDT
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Verizon horrible verizon in store customer service

I switched to Verizon over two years ago from AT&T I heard it had excellent technical support and service. My Lg Env Touch constantly turns off; it had already been replaced. I went to the Verizon Wireless on LaCieniga. I replaced this phone prior to my visit, which did not fix the problem. The second replacement was a refurbished unit and did not work well. They suggested replacing the battery but it was not in stock so they sent me to the Verizon at 1503 Vine St Los Angeles 90028. There, I signed in and waited for my turn, While looking at phones I started chatting with a customer who was trying to replace a phone, I said that the Motorola Droid was a great phone. I was then rudely interrupted by the manager who went by the name of "IfeanyI", I'm not sure he gave me his real name, he was an African American man about 5"8. He told me “if you get her to buy it I will give you a $20 discount. I ignored him and waited my turn, "IfeanyI noticed I was no longer talking to the customer and to skipped my turn.. After waiting an hour my name was called, I talked w/ a representative about my LG EnV Touch and conveyed my problem to her stating that this is my second replacement with the same problem. She called the manager, he told me I ‘options’, I could buy a new phone, or because my phone was ‘damaged’ I would have to use insurance to get the problem fixed. I had just visited the first Verizon store a day ago they said it had no damage and told me numerous customers complain about this same problem. He spoke to me in a very arrogant way. I then asked him about replacing the phone, for I knew I had an upgrade- but he told me I had to pay full price- without explaining why. Throughout our entire conversation he was extremely rude and condescending, so I informed him of his unprofessionalism. With that he told me to "leave the store” humiliating me in front of the other customers and threatened to “put it in the system that I was kicked out” This was by far the worst customer service I have ever experience. I want some action to be taken to prevent other customers from having to go through this experience.

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Natalie22
cransto, US
Oct 26, 2011 3:21 am EDT
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I agree with you..they are very rude..I have my Lg Cosmo Touch..my first phone die and they send me a replacement one..now the replacement one have a problem..the incoming call the volume sound is very low even i turn all the way up..and the second my speaker phone can't barely hear the other party talking..i went into the store and asked them to check out what wrong with the phone..the guy he say nothing wrong with the phone.i told him i know there is something wrong cuz i just got this replacement phone..he told me that my insurance won't cover for the phone..only damage..he is rude to me and also the manager ..the guy should go and check out the phone to make sure is really working fine..instead he just say is working fine the speaker phone should be like that..is not making any sense..i'm very upset with them..this is not the first time they are rude to me..everytime i went in there i can see these people face..not friendly at all..Verizon in 399 Bald Hill Road..Rhode Island..after my contract over i will switch to different company..

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MartMart
mart, US
Jun 02, 2011 7:16 am EDT

Why didn't you ask for help, rather silly of you to feel you should be catered to hand and foot the minute you walk in, if you have a question don't be afraid to go up and ask someone rather than waiting and then getting mad because no one came to ask if you needed help, rather silly logic there.

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Street2011
Columbus, US
May 31, 2011 3:21 am EDT

I have been a verizon customer for a long time now as well my family. I have not had any real issues with any of the phones I have purchased. However, the customer service side of it stinks. Especially the people working in the Columbus Georgia stores. One in particular. Me and my mother walk in the store and the only two employees working in the store did not acknowledge our presence until 15 minutes after we had been looking around. Besides one other customer, we were the ONLY ones in the store. And even then, the guy behind the counter did not get bother to get up and see if we needed any help or had any real questions. NOT the way to make a sale. I don't know what these people are being taught when they get these sales jobs, but they need to go and try and again. And the company should be held responsible for poor customer service. Afterall, It is a reflection on ALL stores.

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Violetrose
Mooresville, US
Jan 08, 2011 8:08 pm EST

For the woman's complaint, I see the rudeness of the manager but she was also rude to him in the beginning by ignoring him when he was stating a sales offer. She could have said politely no thank you. Rudeness begats rudeness.

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583586
30223, Georgia, US
Nov 01, 2010 4:18 pm EDT

i have to give this one to MartMart

csbrat clearly isnt on the same level as MM and needs to practice less unfunny puns and practice more funny insulting one liners

byte that hahahaha byte=laaaaaammmmmeeee

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MartMart
mart, US
Jul 15, 2010 7:34 pm EDT

please come back and play :(

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MartMart
mart, US
Jul 13, 2010 12:21 pm EDT

Ok so not only is your insult lame now it makes no sense.

Congrats on making a bigger fool of yourself *thumbs up*

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csbrat
Bellevue, US
Jul 13, 2010 11:43 am EDT
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we're on computers = byte. I figured you wouldn't have the intelligence to understand the pun.

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MartMart
mart, US
Jul 13, 2010 11:26 am EDT

Bite*

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csbrat
Bellevue, US
Jul 13, 2010 9:03 am EDT
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byte me buttwipe

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6:28 pm EDT
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Verizon service disconnect

Verizon has cost me thousands of dollars! Disconnected my service not once... But twice... All for a simple nuber move from one location to another. There "customer service" is a joke! There techs are rude and arrogant and they have no idea of what they are doing! I have spent a minimum of 30 hours on the phone with their customer service only to be left on hold, lied to and out right deceived. If anyone would like details... Please feel free to email me at [protected]@aol... If you choose verizon for your business, you are asking to lose your business!

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2:07 pm EDT

Verizon didn't honor the unlimited data plan

I had an old Verizon Unlimited Data plan that I wanted to continue after it expeired. I recommitted in Feb 10'. I have now found out that because I exceeded 5g's of download that my service is reduced to dial up speed and I have been turned over to the fraud department. I used 6 g's the month before and 5.5 g's the previous month - that was all it took for them to reduce my service. Someone HELP - I do not see how this is leagl... Has this happened to anyone else? Do you know of anything that I can do?

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5:12 pm EDT
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Verizon installation, billing

When I switched to Verizon FIOS from DSL, the installing technician plugged the "box" into a fluorescent light in my basement. When I turned off the light (and every light in my basement that he left on), FIOS no longer worked and I had no idea why. After spending an hour trying to get a technician, I found out what the problem was, and plugged the "box" into an outlet, using an extension cord. The outlet was not readily visible, but the technician did not ask me to find an outlet or mention that FIOS would not work as he installed it.

I asked if my laptop could be configured to FIOS and he volunteered to do it without mentioning that the charge would be A$54.99 for a one minute operation I could have done myself.

When the bill came, I found the $54.99 charge and discovered that the six-month promotion discount had not been applied for the period of time I had FIOS. I was owed an $89.00 credit. I called to get the correction made and was promised that the credit would be applied. It was not, and I had to call again.

My DSL service was not discontinued, and I was billed for that, even though I was not using it, resulting in double billing. I called to correct that, but not only was it not corrected, but I was charged for DSL the following month. One agent said that the service was canceled but no credit was applied; another said that the DSL service was not canceled. I spent an hour speaking to three people who put me on hold for fifteen minutes each before I was disconnected each time. Several times other people came on the line. I am a pretty patient person, but by this time I was livid. I finally got someone who said that a refund check would be sent and my DSL would be canceled. This would take two weeks, I was told. I don't have a lot of faith that Verizon will be sending me a check.

This company needs to get its act together. What with dishonest technicians, terrible customer service and inept billing, it's a wonder anyone uses its services. I have a two year contract for FIOS, and I am very sorry I signed up for it. FIOS really isn't that much faster than DSL, and the expense and aggravation associated with FIOS are not worth the dubious benefits.

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11:13 pm EDT
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Verizon verizon welshes on netbook promo

Verizon welshes on netbook promo (June 2010)

In February I received a cool telemarketing promotion from Verizon: a Compaq netbook or Flip camcorder for upgrading my current (slow) Verizon Internet DSL service to 3 Mbps and "double bundling" it with my current Verizon voice telephone service. I accepted this voice+DSL "double bundle" upgrade from Verizon, but I didn't get it in writing. BIG MISTAKE.

I had no written copy of promotion terms, but I managed to google up a 2009 Verizon press release on its website, which says:

"Existing Verizon voice customers who add either the up-to-3 Mbps or up-to-7.1 Mbps High Speed Internet service will receive their choice of a Compaq Mini netbook for $99.99 or a free Flip Ultra camcorder. These promotional offers continue though August 15." **

I called Verizon customer service the next day to confirm whether this promo was still in effect (it was) and whether upgrading and switching to Verizon's "double bundle" made me eligible for the Compaq netbook. I was again told that my new service bundle and upgrade made me eligible, that the netbook would cost $99 (plus shipping), and that I had to maintain my new service bundle for at least 60 days, when Verizon would notify me how to get the promo "coupon" for the netbook. I didn't tape record this telephone conversation. SECOND MISTAKE.

In June, after 90+ days of Verizon's higher double-bundle bills, and still no coupon notice, I called Verizon's "promotions" department [protected]). But now they said the promo was only for NEW Verizon Internet customers, and not for current voice customers upgrading DSL service in a new service bundle. I told them I had already qualified for the Compaq netbook under the terms of Verizon's press release -- I read them the relevant part above -- and that I was only inquiring about their late coupon delivery.

My call got bounced among Verizon's "billing, " "retention, " and "promotions" departments. Finally, Senior Representative "Oscar 4674" (no public last name) came on the line. Our conversation did not go well: He denied that I was ever offered the netbook promotion ("no such note in our system"). He refused to look at Verizon's press release cited above. When I tried to read him just the relevant part above, he began talking so loudly he couldn't hear me. When I tried to give him the location of the press release on Verizon's website, he refused to take it down saying "the URL is too long." I offered to mail him a copy; he wouldn't give his last name.

It all reminded me of the little kid who covers his ears and yells to avoid hearing something unwelcome.

I wish I had talked to "Oscar 4674" before signing up for Verizon's double bundle. I'd be interested to learn of any current Verizon voice telephone customer like me who has actually received a netbook.

WHAT I LEARNED: Verizon telemarketers and customer service people may talk a good game, but you cannot rely on their verbal assurances. Always ask for (and review) written copies of Verizon promotions. Although Verizon says it records people's calls "for quality control, " you should check with an attorney before doing likewise.

** "Verizon High Speed Internet Experience Better Than Ever With Broadband Deals That Offer Cool Electronic Devices. Compaq Mini Netbook or Flip Ultra Camcorder Free to Qualifying Customers Who Choose Voice and High Speed Internet Bundles; Price Guarantee Extended for Non-Bundled High Speed Internet Service" (June 22, 2009)

In case Verizon's press release disappears from its website, I have posted a copy on Google Buzz:

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dporpentine
Brooklyn, US
Jul 18, 2010 1:39 pm EDT

I'm having the same problem. I've attached a screen grab of the main offer page--you'll see there are no exclusions of the sort they claimed there were--and I have PDFs of all the offer pages as well. There's no small print that excludes you or me. It's just a flat out ripoff.

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12:30 pm EDT
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Verizon the service rep just don't know anything.

I tried to setup our new house telephone and internet service via WhiteFence. I asked the rep to have my existing number transfer to the new address last Saturday. I was told it would be taken care of, and somebody would contact me within 24 hours to confirm the order. NOBODY FROM WHITEFENCE CALLED ME SO FAR WHATSOEVER. I had to call them everyday for the last six days to check the order status. Everyday I had the same answer that the order was in process and no other information that they could provide me. On the sixth day after my initial purchasing on the web, I called its escalation dept and was given a Verizon 1800 number to call to resolve my problem. That number is simple not a working number. Then I found the right number myself on the internet. Called Verizon and have my order re-done. Then I called WhiteFence again to cancel my order placed through them. I was told that because the order was STILL IN PROCESS as WhiteFence rep she could do nothing to cancel the order until it was confirmed. Otherwise (I was told that) I could call Verizon directly to cancel the order. She gave me another 1800 number which was different from the earlier one given by the other rep. [protected]. This number was not in service. I am fed up with WhiteFence rep's extensive knowledge of nonworking 1800 numbers. I have omitted large amount of information regarding how frustrated it was for those six days that I had to call WhiteFence to find out the order status with these hopeless reps, besides we had a 911 medical emergency yesterday in the house without a land line. Those reps just did not know what they were doing. DO NOT EVER USE WHITEFENCE SERVICE IF YOU HAVE ANY OTHER OPTIONS. It is just a middle man who has no clue, no responsibility and no knowledge of a working 1800 numbers for the service provider it is selling. VERY SAD CASE!

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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