Globe Telecom
reviews and complaints

Greetings of peace!

I am a globe at home prepaid wifi user, my mother was the one who spoke to the Globe IT personnel and was honestly not informed about the dos and donts. Recently we’ve been receiving calls from globe harassing and threatening us to pay our 14,000 pesos charges. We are not using our internet since December but we have paid the internet fee for the same month. We reached out to the personnel who processed our wifi connection earlier that month informing them that we will not be using the wifi anymore. While waiting for them to pull out the modem and disconnect it we did not use the internet anymore, we did not even turn the modem on because it does not have internet connection anymore as well. How do we go about these charges since I believe these are not valid. We would really appreciate your assistance on this matter. Thank you so much and Godspeed!

I walked in at globe telecome MOA to have my device opened so I can use esim of other telecom as backup whenever globe’s line is down. I was instructed to get my queuing number by scanning the QR code at the entrance which I did. There’s only one staff at the counter while the rest of the globe staff are doing nothing. Its been 2 HRS since I came and I havent been served up to now. I am 9th to be served and they said it takes them 20-30 minutes per transaction which means I have to wait for another 4 HRS. I asked whether the other available staffs can help but the lady wearing green hoodie sarcastically said its not part of their job. I have been a globe susbcriber for more than a decade now and the service is getting worse. Your people do not care whether how much time your customer wastes. And they prefer to just seat doing nothing instead of supporting their colleague.

Good Day! I lost my phone yesterday now I notice someone use my personal info that saves on my notes on my lost phone, She or He ordered a phone that cost 23k and I have no idea who is the person behind that, I was so worried about placing that order it wasn't me. I don't enough money to pay that phone and the plan. Please I'm requesting to cancel that order. Thank you so much.

Greetings!

We have a concern regarding the telecom post, you have had installed in the entrance of our passageway. Now, It has been years and more that this request and concern have been informed and requested to your team, before pandemic and prior to the wiring connection.

Despite of frequent request that you need to relocate on the other side which will not affect the passage way. Since, we need to install our gate. However, until this day we did not hear any action from your team.

We would like to request once again for the immediate relocation of installed Post to other areas which will not hinder our passageway. Since, we are going to install our gate to secure our area.

Address

Brgy. Lomonon, Palompon Leyte

Region 8

I cant find any of your email address and your provided numbers aren't helpful as well.

This happened today. Our PLDT Connection was bad and so I tried to connect to my globe number hotspot. I have load and I have 4GB left but whenever I tried to connect, it would say "No internet Connection" and it would lead me to a page that says my number has been blocked by globe. I don't understand how and what could possibly be the reason for you to block me. My number [protected] is my main number. I use it all the time for loads, transactions etc.

Please get back to me as soon as you can. Here's where you can contact me:

#: [protected] or [protected]

email: anne.[protected]@gmail.com

Nag contact aq s costumer service via messenger nagtanong aq papano m cut plan q nagbigay Sila Mang mali compution after a month may dumating n bill sakin, tumawag aq s costumer service number [protected] Wala silang naging action Sabi mag call back saakin 5to7 days pero Wala tumawag.

Tapos Ngayon nagcontak aq customer service messenger.

Bastos kausap bigla Sila mawawala.

The most difficult customer service to talk to a live representative. Because there’s no live call representatives. The irony of being a telephone company but you can’t reach via phone. Consumers need to settle in getting assistance via messenger chat, which is less to no help at all. No escalation process. No clear way to file any complaints. No executive escalation. All can’t be reach easily but the collections and billing department is just a simple 214 dial. That’s how you know the company is only money grabbing. No immediate help for tech issue over the phone, you need to wait for a tech visit and suffer without service until they come. And yet no compensation is given to the consumers for all the hassle and inconvenience that was experienced. Why is the government allowing this money grabbing company to do this, I don’t know.

Hello, I am writing to express my frustration with your customer service team. Despite multiple requests, I have been unable to change my current plan to a prepaid one, even though my contract for the plan ended in September 2023. I have no intention of paying for the bills in October and November, as I have not used my data. I would like you to take immediate action to change my plan to prepaid, and I expect you to resolve this matter promptly. I am available for any further discussion and I hope to hear a positive response from you soon.

Account no. [protected]

mobile no. [protected]

contact no. [protected]

Good Day,

I hope this message finds you well. This is not a complain, it's just I tried to message almost all Globe helpline, however still no response received yet. I am writing to report an issue with my Globe Prepaid SIM. It has been two months since I lost the ability to receive messages. I recently relocated to a different country, and prior to the move, I could receive various messages, including OTPs and notifications from my bank and other applications. However, I have encountered an abrupt stop in message reception.

Although my phone shows a signal, I am unable to receive any messages. This has caused significant inconvenience, especially regarding urgent communications. I kindly request an urgent and effective solution to reactivate message reception on my SIM. Your prompt assistance in resolving this matter would be greatly appreciated.

Thank you for your attention and support.

Best regards,

Melanie R Marasigan

Globe Number : +[protected]

I would like to further complain the way you collect from your customer with arrears. It happened that my number was used erroneusly and keep on harassing me to pay.

Kindly take note that the account number [protected] that you continue to file against me is not me. I already complained , called and talked with your team about it, but to no avail. Quite disappointed on how you resolve this out.

My account number is [protected] under Gemma Guevarra Doromal

and not the one mentioned above. I've been a user of globe since then and do not have any arrears more than 1k. Btw, i already settled my latest statement around 599 only. Checked my history. Harassment being given to your client should be avoided, by checking thoroughly if the number was under the correct name of recipients.

Please give your utmost attention on this. Hoping for your immediate resolution on this issue.

thank you

GEMMA GUEVARRA DOROMAL ( [protected])

I need to file a dispute for my globe at home service. I only used that service for 2 or 3 months. Because we transfered to a new apartment. So I called globe customer service to request for a transfer of location. I called them a lot of times to follow up and up until now they havent transferred the line of service. And now they want me to pay 25,000 to the said service without even using it? I did request the transfer since I am working at home. But they did not transfer it. Why will I pay that kind of amount when I havent used it at all. I reached out to them however they did not made a move. I called them multiple of times and giving me answer that they will follow it up. But nothing happened. I dont think it is right to send me those email and making me pay. I requested for the transfer and they did not made any actions. I think they should compensate me instead for the problem they caused me. They can check their system on how many times I did call them and ask for request.

No internet connection was raised and they scheduled a onsite visit to fix the problem. But no technicians showed up on four days we are waiting wasting our time on their false promises. We paying our bills right. We are normal people have jobs and making a living. And to wait for their no show technicians? Very frustrating. They very dceitful company robbing us customers our time money and effort. Scammers in short.

We don't have internet for days. We reported it to Globe Telecom and we're advised that it will be resolved in 24 hours. It's been days since we reported the issue and until now, nothing has been resolved, we still don't have internet.

The technician is incompetent, inconsistent, and unreliable. The customer service is extremely awful. Customers cannot call them and only talk to a bot. They don't want any customer to call them as they know their services suck. I have no one to talk to about my urgent concerns. They aren't really helpful.

This is beyond poor. Unacceptable. Such a disgrace.

in july 31 i was informed thru text that i have an unpaid bill of 167.76 which i paid immediately however on august 13 i again received a bill reminder that i have a balance of 1078.66. I am contesting this bill because my plan is only 299 and i dont normally use my line for internet or data so i asked globe telecom to furnish me details/proof for the unreasonable billings. globe denied my request for adjustment without giving any explanation and they did not also give proof/details for the excessive billing.

I have a problem with this globe telecom, it starts when I didn't pay my 1month bill sa wifi dahil nga pumunta ako dito sa abroad and all i know is kung di ka makapagbayad ay disconnected kalang so hinayaan ko lang kasi di ko naman na nagagamit yung wifi ko..until recently lang may nag email saakin na umabot na sa 27K ang bill ko sa globe and if I can't pay it they're going to file a case against me😱 First of all, before I leave the Philippines disconnected na ako sa wifi, it means yung wifi wala ng gumagamit. So how come na umabot ngayon sa 27K ang babayaran ko?!

I talked to one of their voice supports way back i think March 2023. I asked to cancel the account and then they offered to provide a ₱500 monthly credit in exchange for me staying with Globe. Many months and bills later I am yet to see that discount being applied. I reached out to them in facebook and twitter but i only get the runaround. I want the discount applied as promised.

Globe Telecom’s customer service hotline keeps on getting worse as the years go by. Their current thrust to use online chat via Messenger and automated self service and no contact features to save costs but sacrificing quality engagements result in unresolved issues that don’t reach the higher ups and leads to very frustrating and disappointing customer experiences.

I applied for a postpaid plan to Globe last June 28, 2023. Fortunately, someone send me an email asking for my COE and other financial documents, and yes asking to pay my outstanding balance that is now on their collections team amounting of 13,074.96 which I was really surprised rather shocked! Knowingly, someone from Batangas used my identity for broadband plan. I want to clear my name and proceed with my application. I did send the affidavit of loss to the Globe store located in Robinsons Place Manila.