RingCentral
reviews and complaints

I signed up in 2021. At the time, I was told that my contract is for 12 months, and after that, it would be on a monthly basis. I tried canceling but was told I will owe over $1700, which is crazy. I never approved a renewal offer or anything for that matter.

I asked for a manager three times and was never given one. They are now trying to find a copy of my contract that I signed. I have already set up a new phone company and ported the numbers over.

I have been with the company for 16 years. I added more desktop phones 8 years ago and they won’t allow me to downgrade back to one desktop. I’ve paid over $3k in annual fees for years and they won’t port out my numbers. I am about to file a federal lawsuit to recoup over $24k in excess billing and violation of state and federal laws against the above.

My business had a ringcentral account for faxing. When 2 step verification was required I could not keep the account. I notified ringcentral of my desire to cancel my account on April 18, 2023 via email; there was no response. I again sent emails on April 25, April 28 and May 31, June 7 and additional dates after that time. I called the ringcentral phone number and was cut off on 2 different occasions when I was told to wait for a transfer. One phone call was completed and I was assured that a follow up email would be sent to me at email account ******.com. This email was to verify the cancellation and provide data for a request for reimbursement of the 6 months prepaid on my account. NO email or further communication was ever received from ringcentral. This company needs to be held to account for their lack of customer respect and lack of integrity in providing customer service and follow through on correspondence. I am anticipating that this lack of integrity will extend to not only a failure to reimburse but a future attempt to fraudulently charge my credit card for ongoing and cancelled services.

We have used ring central for 2 yrs. Your support service is crap! We have asked for help back in May and finally got a service appt scheduled to which your person cancelled with no followup. Tried the chat bot and again, no help. We have moved our service to another provider due to your breach of contract. Your support is terrible!

Your acct rep is teying to hold us to a contract and that isnt going to work! We will take this up woth your Sr Mgmt if need be.

Cancel our account!

I signed a contract with Ring Central for phone service for 2 people because of a new business venture. They continued to take almost 1000 from by bank account; eventhough I requested twice for the service to be stopped. My business has not started yet this is the reason I didn't need the service and I'd changed my mind. I planned to use them again in the future. I just needed the service to be haulted so didn't continue to pay 150 a month for a service I never used. They are refusing to stop taking the money and they refused to let me out of the contract. I think this is highway robbery for a middle class citizen trying to stay afloat financially. I need my money to be refunded back to me.

I have tried repeatedly to discontinue billing on my credit card. The address for billing is an office that is now closed and I do not know what the address was. I have supplied all other information and customer service can locate my account but they won't cancel it. I have made multiple requests to discontinue charging my card and the representative keeps asking me to sign a credit card authorization form which is counter-productive to what I am trying to accomplish.

I have had multiple issues with Ring Central.

1. Call forwarding to my call center is always messed up. The custom schedule does not override the work and after work hours. I have been on the phone with customer service for weeks regarding this issue. I wanted to cancel, and they sent me to a team that basically told me sorry, you can't get out unless I pay $4,100.

2. The sales rep, Ryan, is completely worthless. I needed a custom feature (which is standard with other companies) and wanted to charge me $1600 for one extra feature. I had to work with my Broker who got me into this service to negotiate the service and price and they finally included it at no extra charge.

3. I had issues with transferring a call from my desk phone to my cell.. It took me over 55 minutes for someone to troubleshoot, and STILL didn't solve my problem. This isn't rocket science, I am just looking for a call flip.

You would think if there are technical needs that your company needs yet you can't get them to work with Ring Central, that they would have a process for customers to get out of the contract earlier.

I get hives every time I even THINK about Ring Central. I would NEVER recommend this company. EVER. and I can't wait

We have submitted our first port request to move to a new supplier a month and a half ago, before our one year subscription renewal date.

Unfortunately RingCentral keeps taking a long time to get back to us and when they do they advise that no request has been submitted even though we have email evidence of the requests, or they reject the request.

We keep going around in circles and now RingCentral have cancelled our phone lines. We have tried to contact them by email and over the phone which takes more than 20minutes to someone to answer the phone to advise us that they can not help us or put us through to the porting team. There no complaint department according to the phone advisers.

We are a business without a phone line due to RingCentral refusing to accept the transfer to a new provider.

I am w/ tech support says his name is JC

i found him rude and non courteous. When i said you did not answer all my question he became defensive. Finally he agreed to search for an answer by putting me on hold. He needed to put me on hold repeatedly if i ask any question. This guys are not trained and each of them provides consistent info. the whole process of swap from spectrum was quite painful to tell the least

Saleh Parvez

[protected]

I have been texting for almost a year now through Ring Central and then one day I was totally cut off from texting. Yet everyone else in the office can still text. Was told that we had to submit a TCR form and it would take 10 - 14 days to process. It has been 16 days now and still nothing. Called them and now they are saying it will be 25 to 30 days. I informed them that we use text messaging daily for our work and this is unacceptable. The only response was, we will put you on the priority list. You don't just cut an employees text messaging off when it is part of their work use. I am in such disbelief of how this company has handled the situation.

We have been, and are still, experiencing a 3 to 5 second delay in all our incoming and outgoing phone calls. I first reported this to you in April of last year, case #[protected].
Over the next 4 month your Tech Support had us scrambling around calling in each other’s cell phones, homes phones, and friends’ phones repeatedly. During all of those calls we were asked to document the date, time, cell service, length of call, and length of delay.
I have responded to everyone of RingCentral’s support emails and now I’m just up! We are actually making company phone calls from our cell phone because you cannot give us the service/help we need!

This is the service nightmare you put me through…
First Contact – 4/8/22:
Eden Borja
ref:_00D80aRUX._5002H1O1w4G:ref
Second Contact - 4/11/22:
Gamaliel
RingCentral Technical Support
Third Contact – 4/12/22:
Eden Borja
ref:_00D80aRUX._5002H1O1w4G:ref
Forth Contact – 4/13/22:
Eden Borja
ref:_00D80aRUX._5002H1O1w4G:ref
Fifth Contact – 4/14/22:
Rudolfo Sasabo
Tier 2 Advanced Technical Support
RingCentral Technical Support
Connect with us: +[protected]
Sixth Contact – 4/19/22:
Sherwin Tee
Operations Supervisor
Seventh Contact – 4/25/22, 5/4/22, 5/5/22, 5/9/22, 5/11/22, 5/12/22, 5/16/22,
Oliver Catacutan
RingCentral Technical Support.
Seventh Contact – 5/23/22, 5/24/22, 5/25/22, 5/26/22, 5/31/22, 6/1/22, 6/3/22, 6/6/22, 6/9/22
EJ Jitomo
Tier 2 | Advanced Support Group
RingCentral Inc
After 6/9/22, I gave up on RingCentral Support Service.
Still 3 to 5 second delay and we are using our cell phones to do business. We pay RingCentral every month and receive zero competent service.

I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

I had this phone service for 7 months, my phone service wasn't working and no one in tech support could figure out the problem when I went to cancel this service they told me I was being held to my contract of 24 months and had to pay $655 to cancel. After 3 days of over 12 hours on the phone no one would help me, my phones did not work, I was paying employees 24 hours a day (as I am a dispatch company) to answer phones that did not work, I had no business since my entire business is my phones, ive lost thousands of dollars and the best they can do is hang up on me, tell me to pay or wait for them to figure it out. This is your business, if after 3 days you can't figure it out I want nothing to do with you. You violated the terms of my service contract by not providing me service and want me to spend another 5 days and countless hours going from department to department? Tell me what is wrong with this. Stay far away from this company! I as a business owner have never encountered such ignorance and incompetence and greed! I will see you in court ring central

Mr. Paul Ryan Garcia/Richard P please note well that I cancelled, therefore, please cancel as I requested. Do not continue to try to confuse or stall the issue. Cancel and refund, or I will have to take this up with my lawyer and go through litigation in small court. Please call me if you have any questions or concerns you may reach me at my direct number [protected]. Thank you.

I have not received a call or back on this matter, please respond to my inquiries that are below as soon as possible, thank you.

I still have gotten no reply reference to my problem following the previous email

Please advise; and please escalate, and follow through with your department this information, - RingCentral, Inc. have the person in charge call me. Thank you.

I have not received a call or email back (Only a generated Email) on this matter, please respond to my inquiries as soon as possible, thank you.

URGENT, PLEASE FOLLOW THROUGH WITH EMAILS AND REQUESTS

notice without reply to our emails

I see a lack of courtesy not answering our emails says very little of a company of the caliber like at the Global level.

and it is seen that he tries to cover up some facts and harmful to the final consumer.

I still have gotten no reply reference to my cases following the previous email

URGENT, PLEASE FOLLOW THROUGH WITH EMAILS AND REQUESTS

Please make sure to pass on the e-mails to him Mr Vlad Shmunis Chief Executive Officer, RingCentral, Inc. with regard to these problems.

Any questions/concerns, please reach out to me at once, thanks again.

The problem will not go away by not answering or calling us

Take Note:

It will become a bigger and more serious case of being able to solve and negotiate for abusing positioning and wanting to bend personal rights and play with the personal intelligence of the consumer and monopolize a situation of rights

with regard to the problems.

Your company ignore our complaint and emails

Antonio Estevez by

Cunha International

Tel. +[protected]

This is a complaint against Ring Central, a phone company, for its failure to honor my request of October 20, 2022 to cancel service and to release my phone number for transfer and portability to Verizon. Verizon already has my account for mobile service. Multiple phone calls and email efforts have been met with delays and run-around. Agents asked that I agree to pay funds to Ring Central before action would be taken, even though there is a dispute over charges and even though I am willing to have the dispute resolved, but without Ring Central holding my phone number hostage. My disputes include Ring Central last week assessing an extra charge to my account without notice to me or my consent.

I called 2 weeks prior to my next billing cycle to cancel my service. 2 weeks later I was charged. When I called into billing on this they stated they didn't know why I was charged and saw that I had called into to cancel and then transferred me to "retention" what a joke. Immediately that lady contradicted what the last rep told me and ask for "documentation" proving I had cancelled the service! WTF? These people are a joke. Never do business with them. You have to enroll into multiple different services to use it. Not worth it. You can find an all in one.

Hello my name is Anthony Randolph and I am a Director at Grace Bible Fellowship of Antioch.

I am seeking help with a dispute with Ring Central I have been trying to resolve for over a month and a half.

1. I am asking that past invoices be waived until we can cutover the system.

2. Or an alternative billing be pushed out to extent the agreement. I.E. Start agreement after cutting over the system.

I personally reached out to Ring Central in January and established a Proof of Concept (POC) on January 21st, 2022. I worked with Ring Central's Account Rep. Taylor Haley. See attachment no. 1.

After about a month and a half I was told by the rep I needed to sign a service agreement in order to move from the POC to an implementation phase. I was told not to worry and that after the implementation we would move to a production phase and at time billing would start. So I reluctantly signed the service agreement on March 23, 2022. See attachment no. 2.

During the time of evaluation for several months we placed calls using the system in a non production environment to test the system. During this time Covid hit our organization which prevented us from testing with all our various groups. I called the Account Rep and explained we had to put things on hold and not to worry. When we were ready to move forward, call the implementation team to complete the system and then cut over to a production system.

So for over six month I had no idea that invoices were being generated. It wasn't until August 25th, 2022 that one of my co workers (Kibibi Columbus) received an email from Ring Central Billing team Ma. Christine Joy Estipona stated we had a past due amount of $1,511.75. There were no invoices attached and since this came out of the blue I thought it might be a fake Ring Central account since we never established a payment method. On August 26th, 2022 I reached out to billing inquiring about the email. I received an email on September 2, 2022 with a screenshot with invoices dating back to April of 2022. That same day I responded that we had put everything on hold and did not move to a production system. See email transcript attachment no 3.

I never received a response from billing but on September 15th, Kibibi Columbus received another email with an attached invoice. To date this is the only invoice we have received for a billing period of September 14th, to October 13th in the amount of $297.42. See attachment no 4. Invoice No.L CD_[protected].

Since I didn't get a response from billing based on my email of September 2nd, I proceeded to call Ring Central sales team on September 16th, to discuss further. After finding out the new sales rep's name Jojet Bertes and discussing it with her then she escalated to her manager Vannie Melissa Pajarillo. I spoke with Vannie on September 16th and she said she would get back to me the same day. After no response back I called again and spoke with the account rep Jojet on September 21st and was told Vannie was in a meeting but I would get a call back. Still no call back I called again on October 3rd and spoke to Jojet and found out that Vannie had sent emails to the wrong email address. The email from Vannie sent on September 29th referred me to Ring Centrals Customer Experience and Retention Team. Then October 3rd, 2022 I called the Customer Experience and Retention Team and spoke with Manolito Sangueza. On October 4th, 2022 I sent an email response. See attachment No. 5.

Then on October 6th, after no response from Vannie the Sales Manager I made one last attempt to get this resolved by calling the Customer Experience and Retentions Team. I spoke with Lloyd Tanodra. See email attachment no. 6.

Thanks for your help.

Anthony Randolph

[protected]

We signed a 2 year contract with RingCentral in 2018. This should mean that we are no longer locked into a contract, but according to RingCentral, our CONTRACT AUTO RENEWS EVERY 2 YEARS WITHOUT CONSENT. We never signed anything else. We got a new CRM that requires us to use a different service. We ported our numbers over to that service and asked to cancel afterwards. We now have no Phone Numbers, but RingCentral Refuses to cancel our service stating that we are locked in until 2024 because we signed in 2018 for 2 years. That makes no sense at all. We have no phone numbers through them. We signed a 2 year contract nearly 5 years ago, but we can't leave until 2024?

Since early August, our outbound faxes have failed. RingCentral Support phone line didn't respond to multiple calls due to "high volume." They finally emailed me with generic instructions to update our SPF, DKIM and DMARC files. Apparently, RingCentral had changed its security settings without informing customers, many were left without the ability to send faxes, generating many complaints.

Our IT support staff was able to update the SPF file; but DKIM asked for a private key that wasn't provided by RingCentral and the required DMARC file was not provided. Repeated requests for further assistance were ignored and we were informed that our case was closed even though it wasn't resolved.