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Zappos Customer Care Service

Zappos IP, Inc.

400 E. Stewart Avenue
Las Vegas
United States - 89101

Customer Support Phone Numbers


Zappos Complaints & Reviews

Zappos / non responsive customer service

aaron4885 on Jun 9, 2017
I have ordered many times from Zappos. Everything went fine with them shipping the products via UPS with signature required. Last order ($106.33) was shipped USPS without a signature needed. U.S. Postal leaves the package IN THE LOBBY of a large apartment complex in San Francisco. I'm...

Zappos.com / Recent order

Tartty772 on Feb 7, 2017
I'm extremely disappointed with Zappos, I bought many things from them and was always satisfied with prices and quality. About a month ago I bought a pair of Nikes from this store and when I received them they were dirty. I contacted Zappos and was expecting to get high quality service, but...

Zappos / Will never buy from Zappos again

Misin3664 on Nov 21, 2016
I purchased several times from this site and had many issues with them. I was pretty satisfied with the quality of the shoes but these guys from Zappos made too much mistakes. They sent me wrong sizes, wrong shoes and etc. I wasted a lot of money when I sent shoes back. My last order wa...

Zappos / Customer unfriendly

Zorrijka on Nov 1, 2016
Purchased a pair of sneakers from this website and Zappos gave me nothing but headache. First of all they promised me a discount but never applied it and charged me the full price of the product. When I contacted Zappos customer service they said that there was nothing they could do. The...

Zappos / Scam charges! Stolen credit card information

Zukjs on Jun 10, 2016
After I purchased something from Zappos someone started to use my credit card and made several online purchases. It happened like the next day after I made my order. I asked Zappos what was going on and how did someone got my credit card information. They did not reply anything. They...

Zappos.com / Customer Information Compromised

camElk on Jan 16, 2012
SO, I got an email from Zappos yesterday stating: "We are writing to let you know that there may have been illegal and unauthorized access to some of your customer account information on Zappos.com, including one or more of the following: your name, e-mail address, billing and shipping...

Zappos / Fraud

wonderskink on Oct 5, 2011
Zappos allows easy fraudulent use of credit cards. My credit card number was stolen and used at Zappos to charge $400 fraudulently. This is easy to do because 1. Zappos will ship to any address you want- does not care if it matches the billing address. 2. They don't require the cv2...

Zappos / Bad customer service

OhNo on May 22, 2011
The following chat came about when I noticed a UPS sticker on my front door, saying a signature was needed to receive my Zappos packages. Not just a signature, but a signature in front of the delivery person, who, was there earlier and could not drop off my items because of a random...

Zappos / Didn't ship my package on time

I am very disappointed in this well known company, after the fact of paying for fast 3 day shipping it was shipped out a day late and I recieved it on the 4th day instead of the 3rd, so therefore I was unable to wear the fabulous ugg mocisans as a well known instock and fast shipping...

Zappos / Closed my account over returns!

I ordered patent leather shoes from Zappos. They were crinkled. I saw the same shoe at Marshalls for half the price and knew they weren't right. I ordered a "white" shoe and received "cream". I bought a purse of stated dimension. It was much smaller upon arrival. Their sister site...

Zappos / Customer service does not listen

I called Zappos to experience their legendary customer service. I asked what was the process for buying a suit. The rep began reciting the Zappos return policy to me. Since, ordinarily, suits are all about fit, form and tailoring, I asked if Zappos had relationships with or recommendation...

Zappos.com / Poor customer relations/refund policy

Zappos.com... Returned shoes as they were not a true 10.5 US sizing. Wanted to buy a more expensive shoe...but since I paid with PayPal funds, they could not sell me a different shoe, and my monies paid will take up to SIX WEEKS to be refunded!!! They are worthless to me as a online...

Zappos.com / Do not deal with them

Returned shoes as they were not a true 10.5 US sizing. Wanted to buy a more expensive shoe...but since I paid with PayPal funds, they could not sell me a different shoe, and my monies paid will take up to SIX WEEKS to be refunded!!! So know what you are getting into with this company, I...

Zappos / Defective goods

I purchased a pair of shoes from Zappos.com. for an upcoming trip to Europe. I had a pair of shoes form the same manufacturer for years and loved them. I tried the new pair around the house several times and decided to keep them. After 3 different days of wearing them on the trip, the padded...

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