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I went to Walmart and talked to a Verizon representative about purchasing a discontinued phone,
she said she had none and offered me a phone for $500. I refused it and told her I would not pay that much.
We started to walk away and she said, let me see what I can do. She said she could give me the phone for $45 since we had good credit. I figured she looked at my service record and got the information.
She never once mentioned that she had done a credit check or that she was selling me the phone on a payment plan.
She led us to believe that we were getting the phone for $45 since our service record was good.
After Getting a bill and finding out I was being charged and hashing it out with Verizon, I was no longer able to return the phone because it had been 30 days.
The representative I talked to said she was only doing her job. I find it sad that deception is part of their job.
I reviewed all my paperwork and nowhere on my paperwork did it say that I am buying a contract.
Now I have payments for 3 years, likely longer than the phone will last.
Recommendation: Be very careful dealing with sales people, their only goal is to sell even if they have to be deceptive
Verizon is a lousy company from the top down. They previously had the best US coverage, not the best technology, but the best coverage. This is no longer the case. I would recommend to anyone, stop falling for the alleged "free phone" BS from Verizon and the others, particularly Verizon. Buy a phone on Amazon, excellent refurbished, buy the protection and buy your Verizon service from US Mobile, bypass the BS Verizon customer scam service. US Mobile provides service on any of big three carriers and offers technology that allows you to avoid having to speak to anyone in getting set up. US Mobile is a very fair company, try for free and I think you will find that Verizon can F* Off. Google Fi is not bad, but watch for promotions before your sign up. There is no point in complaining about Verizon and sticking with them, there are great alternatives. I pay 1/3 of what I paid Verizon at US Mobile and I have the coverage of any carrier I want to use Verzon, AT&T or TMobile, I pay a few dollars more each month to be able to switch my carrier on the fly, no other change to plan or anything else.
Most importantly, Verizon sucks! Verizon is avoidable!
I am not a paid spokesperson or affiliate of US Mobile, but I have to get the word out on this company, that, and Verizon sucks!