Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Telecommunications Verizon
Verizon

Verizon review: Customer service/ and billing over charges

B
Author of the review
8:31 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Nov 1/2025

I just got a new service, and phone.
Both are a nightmare. I had a dog emergency and couldnt get phone back on for over 2 hours.
I didnt pay because a overcharge.
I corrected with a tech last month any extra charges
for services to be removed.
Yesterday over 1 hour to correct overbilling again
for the same services thatv were supposed to be removed. I am stuck with this $600 phone. To get out of verizon. I was not told about many of the charges when I got the new service. It took me 1 hour just to reach a live person to correct, and another hour to get th charges off. I am concidering a attorney.
Can you hep in any way?

Claimed loss: MY TIME AND ENERGY AND EMOTIONAL STRESS HAVE ENCURRED. THIS IS ONLY MY 2ND MONTH WITH VERIZON,I ALREADY WANT OUT.MY DOG WAS BLEEDING. 2 HOURS TO GET PHONE BACK ON.AUTOMATED WOULD NOT TAKE PAYMENT.

Desired outcome: REDUCED PAY OFF OF THIS PHONE. SO I CAN GET AWAY FROM VERIZON. THIS PHONE HAS A POOR CAMERA.WHICH I WAS TOLD WAS THE BEST.PLEASE HELP/THANK YOU,BECKY

Confidential Information Hidden: This section contains confidential information visible to verified Verizon representatives only. If you are affiliated with Verizon, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Verizon reviews & complaints

Verizon - failure to waive early termination fee 405
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Verizon - Employee discount problem 21
Verizon - Never order fios service! 75
Verizon - connection problems! 31
Verizon - bundle package: direct tv; internet and phone service for $99.00 a month for a year 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Verizon - fraudulent practices 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Verizon - old all tell prepaid plans they bought out
Verizon - not honoring contract
Verizon - billing chaos cuts off my service 19
Verizon - regarding common customer complaints 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Verizon reviews and complaints

  1. Verizon Contacts

  2. Verizon phone numbers
    +1 (212) 395-1000
    Click up if you have successfully reached Verizon by calling +1 (212) 395-1000 phone number 0 0 users reported that they have successfully reached Verizon by calling +1 (212) 395-1000 phone number Click down if you have unsuccessfully reached Verizon by calling +1 (212) 395-1000 phone number 0 0 users reported that they have UNsuccessfully reached Verizon by calling +1 (212) 395-1000 phone number
  3. Verizon emails
  4. Verizon address
    1300 I Street, NW, Suite 400 West, Washington, District of Columbia, 20005, United States
  5. Verizon social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 06, 2025
  7. View all Verizon contacts
Verizon Category
Verizon is ranked 6 among 307 companies in the Telecommunications category
#04 AT&T AT&T #05 T-Mobile USA T-Mobile USA #06 Verizon Verizon #07 RingCentral RingCentral #08 Cable ONE Cable ONE

Most discussed Verizon complaints

Failure by Verizon Business to back promos/creadits promised by 3rd Party Verizon Store.
1
(opinions to this review)
 verizon customer service, one bill
1
(opinions to this review)
 Poor coverage/dropped calls
1
(opinions to this review)
Verizon Alternatives
Cell C 2106 reviews Celcom Axiata 215 reviews Fido 289 reviews LycaMobile 80 reviews T-Mobile USA 723 reviews