T-Mobile USA’s earns a 2.0-star rating from 699 reviews, showing that the majority of mobile service users are somewhat dissatisfied with their network coverage and customer service.
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T-Mobile USA - SyncUp Kids Watch
Tried to chat with T-Mobile about SyncUp app not working. Kept giving me error. (All items core api failing). Waited on chat for 30 minutes no response. Called customer service, it took 11 minutes for them to answer and all the lady did was transfer me to tech support. Sat on hold for 45 minutes before tech support answered. Told the lady of the error. She...
Read full review of T-Mobile USAT-Mobile USA Complaints 698
Home Internet
My internet sucks and nobody at t-mobile seems to know how to fix it they just switch from one tower Columbus.US to Charleston.US and both of those are the closest towers but we have hills causing those towers to not work for us. So I have asked multiple times to change our tower to the Williamsburg Tower and nobody can do it. I ask for the tech at the next tier up to get this done and I'm told we will have to get back to you over the next few days. After I told them they will not be able to call me because our internet speed causes my phone to not receive calls. The Irony of this company is astounding! I'm giving up and looking for another provider.
Network outage mobile number cancelled copy email attached
Subject: Urgent: Network Outage Issue - Request for Compensation Dear Customer Service Manager, I hope this message finds you well. I am writing to express my very deep dissatisfaction with the service provided by T-Mobile over the past five days. Despite my account being fully paid and up to date, I have been experiencing a complete network outage...
Read full review of T-Mobile USAPorting my phone number [protected] from T-Mobile to Straight talk
I started the activation process on or about 2/29/24. had an online chat to see why I hadn't yet received any service was told to wait it out another day maybe more. On or about 3/1/24 called talked with customer care. was told it hadn't ported the number from T-Mobile due to my that account being inactive. Went to T-Mobile store that day. Was told my...
Read full review of T-Mobile USAIs T-Mobile USA Legit?
T-Mobile USA earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for T-Mobile USA. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
T-mobile.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up T-Mobile USA and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with T-Mobile USA's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 1 complaints were resolved.
- There was some difficulty in evaluating or examining the information or data present on the t-mobile.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- T-Mobile USA protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to T-Mobile USA. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Billing
When added a new phone was told x2 that total final bill would be $58.00 but it is $69.00... I would have returned phone before 60 days had I known price I was told would be more expensive. (monthly bill) Bought phone in November 2023. Was told by Angelo that starting on 12/27/23 my bill would be Essentials 55+ for $55.00 x 2 lines... and $13.00 a month for new phone which is $68.00 and then minus $10.00 for autopay which equals $58.00... This is in your footnotes. Thank you
Claimed loss: It was in November of 2023 but had to wait 2 billing cycles to see if bill was correct...account #<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>
Desired outcome: change bill to what I was originally told....$58.00
Confidential Information Hidden: This section contains confidential information visible to verified T-Mobile USA representatives only. If you are affiliated with T-Mobile USA, please claim your business to access these details.
I was told by a couple employees of T-Mobile via phone that my bill would be Essentials55+ for 2 lines is
$55.00; then add $13.00 a month for my new phone which is $68.00 and subtract $10.00 for autopay which I was told would be $58.00 including tax. Later when questioning an employer or manager about this they looked up notes and said they saw that I was told this and said that I shouldn't have been told that. THAT
IS UNACCEPTABLE...
services
I purchased a account 12-06-2023 traded in one phone and received two new phones free. After completion of purchase, I was told my plan would be $50.95 with autopay. the first bill came out In January of $71.77 after calling t=mobile they changed the back to 50.95. The next month the same price of 71.77. I called again, went to the store of purchase and called 611, it was stated then that I was also paying for ip14t21 Avo clear of $39.99 and additional fees for the phone which i was not told at first. I did not receive any additional information ie E-mail etc. I have written statement concerning this to main office over a week ago with no response. I would like to get what i was told at the beginning of this situation of $50.95 I know i would probably have to pay additional taxes.
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Filing stolen phone
Hello, my name is Tolofi Akoteu I am a customer with you guys, I have recently, had my phone stolen a few hours ago at work at the airport (LAX) I have done everything I could at work and asked for help to track my phone but still nothing, no updates please! if you can help me locate or advise what to do next? I am very upset, and I know I have insurance with you guys. My phone number that's on the phone that was stolen is [protected] please for further info please email me at [protected]@gmail.com thank you so much! I'd really appreciate it! right now I am using my laptop to contact.
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Alleged free phone for Inez Thomas [protected]. The extra"free" line is [protected].
In December of 2023 I went to a local T-mobile store in Hammonton, NJ with my mother who went in to buy a Wifi box. She had been a T-mobile customer for years now. The salespeople were nice and advised that the box would be $30, and she also qualified for another line and a free phone. She was quoted a price of $100 for the 4 lines and $30 for the Wifi box...
Read full review of T-Mobile USAPhone charge
In October 2023 I signed up for service. At the time, I was given a cell phone. I specifically asked if I had to pay for the phone and the employee said the phone was free. Today I wanted to go to another company. I was told that I owed $791.64 for the cell phone, which I had been told the phone was free. I decided to cancel my request with the other company and continue with T-mobile until I could report the mis information that was told to me. When doing so, I was told there was a network lock based on the fact I would have to pay for the phone when I was told the phone was free. I am a real estate agent, and my phone number is on my business cards. My clients have no way to contact me. Without my phone connected I am losing money. I need the phone service turned back on immediately with the same telephone number, [protected])
Desired outcome: I would like a response; my service restored and not be charged for the phone.
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Customer service
From when we signed up until now its all been lies horrible service and worse customer service.
We were told we would have service where we live its very intermittent our texts rarely get to anywhere or come in the next day.
I broke my phone did an insurance claim 100.00 went ok
Car got broke into went to do insurance on phone and Ipad they want 350.00. Who can afford that
The police asked me to have them ping my phone and was told no they cannot do that.
Absolutely no help, cannot run an automatic payment but shut the service down and text the 1 person who is not authorized on the account.
I cannot sign in online because I have no phone to get a code.
They are the worst
Claimed loss: phone I pad
Desired outcome: cheaper deductible, do what the police ask an apology and some good customer service
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T-Mobile cell phone account
I switched service providers from T-Mobile to Verizon in 2021. I immediately tried to port my numbers and one number on the account could not be ported due to discrepancies in my account. While I had an active line, I was told that the IMEI numbers did not match T-Mobiles records and the phone could not be unlocked. As retired military, I did not want to...
Read full review of T-Mobile USABilling
I am writing to express my deep dissatisfaction with the consistently poor customer service and misinformation I have received from T-Mobile representatives. As a loyal customer of over ten years, I am extremely disappointed with the level of service I have encountered recently. I purchased a phone from T-Mobile that was advertised as being free. However...
Read full review of T-Mobile USARun from t-mobile: they are incompetent!!!
After hours of explaining and guarantees from t-mobile representatives that everything was rightly corrected on their end, weeks later I received a bill threatening to report a delinquency to the credit bureaus. The thing is though, I never had an active account with them so how could I have a deliquent bill to the tune of 286.48?
Nothing works as it should with t-mobile. I am so happy that I did not go through with my purchase with them. So sorry if you are using their service, but if I were you, I would cut my losses and run from t-mobile.
Claimed loss: False reports on my credit reports.
Desired outcome: Recalculate my bill to 0 now not 30 days from now!!!!!
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My bill is over charge from july 2023 and shouldn't charge reinstall fee
Our T-mobile account# is [protected]. My name is Wenqi Yang phone#is [protected]. Yesterday, you terminated our phone service abruptly without any prior notice, causing significant inconvenience. Because our credit card is expired and we don't know so we missed Jan bill payment. We had to pay $184.65 (over charge $79.65) to reinstate the service. Why didn't you remind us beforehand? You shouldn't charge one time fee with install and other fee total $79.65. Additionally, I noticed that starting from July 2023, you covertly increased our bill from $105 to $120. This is very unreliable behavior. I intend to appeal. Please refund the extra $15 per month that we've been overcharged. Also, reimburse us for the installation fee. yesterday we paid. We've been with your company for four years, and instead of receiving any benefits, we are being charged more. In the past, with Verizon, we used to receive rewards every year. I am waiting for hearing back from you.
Desired outcome: refund over $15/monly (Jul 23-Jan 24), total and refund the reinstall fee $79.65.
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I called T-mobile, they told me they change bill from $105 to $120 because my card changed from Debit card to credit card. I go back check my auto payment that the card was not changed, same the card. T-Mobile just want to over charge my bill. I hope they refund over charge total is (July-Dec) $15x6=$90. I attached the copy of my card with auto payment. You can see my card was charged different from JulyThanks!
I am waiting for hearing back the result.
Fraudulent activity on my account and equipment that was paid in full
I am submitting my complaint on the customer service I have received with this company. My services had been disconnected as of 11/2023, I made payment in full on Jan. 9, 2024, had my services disconnected and switched to a T-Mobile prepaid account. On Jan 19 a bill had been generated for a tablet line that I did not have as well as charges for equipment that was supposed to have been paid in full. I need this matter resolved, someone within your company locations has stolen my information, received a tablet in my name and now I am being charged for equipment that I have already paid for. As well as telling me that I was signed to a 2-year contract when I was told in the store the contract was for one year upon signing as well as when I changed my services over, I was told that I no longer had any contracts with T-Mobile. I would like an investigation into my account information as well as my original contract from 2022.
Desired outcome: Rectified immediately and charges removed
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Billing and service rep.
On 6-27-2-23 I went to T-mobile to upgrade my phone. The sales person that helped me seemed happy to help me and we started to process. I told him that I was on the senior plan and wanted to keep my bill as low as possible as I was about to retire. I was clear that I would have a payment plan for the new phone but did plan to pay off the phone balance in a...
Read full review of T-Mobile USAI'm complaining about unbelievably terrible customer service!!
I am just totally blown away by what has happened to some of the big so-called American companies over the last decade! In no way am I racist my children are from mixed backgrounds my my wife is a all together different nationality than myself I will not get into what it is but I just want to start up by saying that I love people for being good people no...
Read full review of T-Mobile USAcell service
N't get a working phoi;m a heart patient with a montior. I can;t get a working phone. I repeat and repeat, get disconnected, on hold. Keeps breaking up.
For 6 months working on tower, still. No working phone.
Very rude reps. Their backround noise, hard to hear and annoying.
Put you on hold transfer you. Molre hold. Alwaysat a party at work. No customer service.
6 months no working phone.
I have wstec hours on hold. Transfers,
Desired outcome: working phone, or no no bill till its fixed
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T-Mobile phone service
After two phone lines and two phones, and three years of decent service, we added our teen to our T-Mobile service and added another line.
We got a 'deal' as the phone from T-Mobile was half-price, paid a fee, and understood we would make $13 payments for the phone and new line at half the price of our lines at $20.
We got our first bill and are being charged $75 for the new phone line when we were told it was going to be $20.
We have spent three hours on with customer service trying to recover the deal we were sold.
They are only offering a $15 'discount', and if we leave T-Mobile we have to pay full price for the phone.
I also will mention the mess of communication at having two account holders but different billing information sent to my husband and myself. Thus, we were being charged late fees and more because we weren't getting correct billing.
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Very bad customer service.
I have been a customer with t-mobile and i've always liked and respected them for having exceptional customer service. On November 28th all of this changed when I attempted to take advantage of a promotion offering me a free iphone 14. I figured it would be a great gift for my daughter. I completed my order so i thought with a tmobile customer service rep...
Read full review of T-Mobile USAWireless service
Have had t mobil since may. I have spent 5 months trying to get a working phone. For months been working on the tower. Barely can se automated systems can' hear me, T mobil reps in call centers the are very loud. Don't speak english, will hang up on you. Even if you get on them. Don't do anything. I'm heart patient with a elderly mom need a working phone. My device app is on my phone. I pay my bills but no for non working service. I live in a nice area with wealthy residents. The rat us like were some back woods hicks. A smoke signal is better. They replaced the phone, no resolve, 5 months of bad service is unacceptable!
Desired outcome: a wrong phone or no bill until its working is working properly.
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About T-Mobile USA
T-Mobile's network is built on advanced technology that provides fast and reliable connectivity to its customers. The company offers a variety of plans and services to meet the needs of different customers, including unlimited data plans, family plans, and prepaid plans. T-Mobile's network is also compatible with a wide range of devices, including smartphones, tablets, and wearables.
In addition to its network services, T-Mobile also offers a range of other products and services, including mobile devices, accessories, and home internet services. The company's mobile devices include the latest smartphones from top manufacturers like Apple, Samsung, and LG. T-Mobile also offers a range of accessories, including cases, chargers, and headphones.
T-Mobile's home internet services provide fast and reliable internet connectivity to customers in select areas. The company's home internet plans offer unlimited data and no annual contracts, making them a popular choice for customers who want to stay connected at home.
Overall, T-Mobile is a trusted and reliable wireless carrier that offers a wide range of services and products to meet the needs of its customers. With its advanced network technology, extensive device compatibility, and commitment to customer satisfaction, T-Mobile is a top choice for anyone looking for a reliable wireless carrier.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with T-Mobile USA. Make it specific and clear, such as "Incorrect Billing Charges by T-Mobile" or "Poor Customer Service at T-Mobile Store".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with T-Mobile USA. Include key areas such as:
- Service Issues: Mention any problems with mobile service, such as poor signal, dropped calls, or data issues.
- Billing Disputes: Describe any discrepancies in your bill or unauthorized charges.
- Customer Service: Share your interactions with customer service representatives, including any unhelpful or rude behavior.
- Product Concerns: Discuss any issues with devices or accessories purchased from T-Mobile.
- Contract and Policy Disputes: Explain any disagreements over contract terms, cancellation fees, or policy misunderstandings.
Include relevant transaction information, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally affected you, such as financial loss or inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred. In the 'Desired Outcome' field, clearly state the resolution you are seeking from T-Mobile USA, whether it be a refund, exchange, or other specific action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from T-Mobile USA representatives addressing your concerns.
Overview of T-Mobile USA complaint handling
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T-Mobile USA Contacts
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T-Mobile USA phone numbers611611Click up if you have successfully reached T-Mobile USA by calling 611 phone number 1 1 users reported that they have successfully reached T-Mobile USA by calling 611 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling 611 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling 611 phone number100%Confidence scoreFrom T-Mobile Phone+1 (844) 840-6518+1 (844) 840-6518Click up if you have successfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number 5 5 users reported that they have successfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number 12 12 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (844) 840-6518 phone numberCustomer Service+1 (844) 428-9675+1 (844) 428-9675Click up if you have successfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (844) 428-9675 phone numberBusiness+1 (505) 998-3793+1 (505) 998-3793Click up if you have successfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (505) 998-3793 phone numberInternational+1 (877) 453-1304+1 (877) 453-1304Click up if you have successfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number 1 1 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (877) 453-1304 phone numberPayments+1 (866) 965-0526+1 (866) 965-0526Click up if you have successfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number+1 (734) 733-8020+1 (734) 733-8020Click up if you have successfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number+1 (502) 251-9954+1 (502) 251-9954Click up if you have successfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number
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T-Mobile USA emailsinfo@t-mobile.com100%Confidence score: 100%Support
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T-Mobile USA address12920 SE 38th St., Bellevue, New York, 98006-1350, United States
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T-Mobile USA social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 09, 2024
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