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T-Mobile USA Customer Care Service

T-Mobile USA Inc.

12920 SE 38th St
United States - 98006-1350

Customer Support Phone Numbers

+1 877 587 4374(Quick Access - Personal) 0 0
+1 844 428 9675(Quick Access - Business) 0 0
+1 877 453 1304(Customer Care) 1 0
+1 505 998 3793(International) 0 0

T-Mobile USA Complaints & Reviews

T-Mobile USA / phone notification

Tai Spring on May 13, 2017
Hello, I have been receiving notifications from google play and many other things which is normal. However, lately I have started receiving notifications about music videos that I have been interested in which I found interesting - not bad. However, today I got a notification for a song...

T-Mobile / When I enter buildings my phone stops working!

Dandy on Apr 28, 2017
I'm not satisfied with T-Mobile service and I'm thinking about switching to another provider. I always pay my bills on time but their service is really poor. Recently I discovered a new unexpected problem. When I enter buildings my phone stops working! I can't contact anyone until I get on...

T-Mobile USA / T-mobile

Daniel C. Freeman on Mar 13, 2017
For 5 mos. I have been trying to resolve a billing issue where my bill has varies and is still $40 or more per month higher than told and should be. They cant explain why and have not tried to resolve it at all. I also am frustrated with so many service drops in a metro area of Madison Wi...

T-mobile Customer Relations / Poor customer service

rogerdb on Mar 5, 2017
From February 15th through March 5th 2017. I switched phone companies after not being able to resolve the problems I was having with T Mobile. Their customer service was very unreliable and misleading on multiple occasions. I was told a multitude of answers for the resolution of the...

T-Mobile / Unethical behavior

Walmart victim97469347 on Feb 23, 2017
As I was not going to have access to my phone, I suspended my account 772 634 4011 at the end of September, 2016. T-Mobile took an unauthorized payment from me in October which closed down my bank account. When I attempted to re-open the account in February, 2017, I was informed that they...

T-Mobile / T-Mobile is the worst provider ever!

SuVinitt on Jan 25, 2017
T-Mobile is terrible and they are nothing but bunch of lazy scammers! They do not keep their promises and don't care about their customers! My phone was stolen and I reported that to T-Mobile. They asked for some additional information about the case and I told them everything and gave all...

T-mobile Customer Relations / T-mobile

Win Cowgirl on Dec 2, 2016
Over the pass months I've been having complications with T-Mobile and their billings! Being a customer of theirs for more than 10 years, just having heart surgery and a son that suffers from asthma they just turned off my phone from T-Mobile broken promises, now we have no source of...

T-Mobile / Bad service and unethical company, new account of cell phone service.

Brigida Diaz on Oct 12, 2016
I think that is more easy to understand the issue putting the conversation and all steps did, 4 DE OCTUBRE DE 2016 21:17 Hi, I am using this form to try that one person help me Hi, Briggie! You've reached out to the right place! 🙂 We are here to help you! What's going on? let me copy...

T Mobile / Replacement products

Hung07 on Oct 4, 2016
I brought my samsung galaxy s7 edge not even a year, the back of the phone lifting and not even work any more. I called for replacement, the customer service told me when I got the phone is brand new how can it turned out like now. My answer was maybe the phone is hot during charging and...

Vesta T-Mobile / Vesta tmobile - unauthorized charges on my credit card

Nelthesax on Sep 9, 2016
We noticed 4 unauthorized charges on our bank card by vesta who will not help or refund the money. They keep on asking for our card number which we didnt have because our wallet was stolen... We have called t mobile and vesta and no help what so ever. Horrible customer service. Be carefull...

T-Mobile / Defective "brand new" phone received

AlexArs on Aug 22, 2016
I bought a new Samsung Galaxy S7 Edge phone from Tmobile, and i received a phone with a cracked screen.T mobile promised they will replace the phone and then changed their mind.They said it is to late and cannot do it. I show them it is within 14 days and they have to replaced it.Spoke...

T-Mobile / IPhone restocking fee

Y L on Jul 6, 2016
I returned a replacement phone that was sent to me by T-Mobile, because Apple exchanged my faulty i-phone for no charge in the store. Called T-mobile and was instructed to return the replacement phone in the original cover. So I did, using UPS as instructed, got a delivery receipt...

Tmobile / Assessment test

Alex12390 on Jun 24, 2016
It took me almost four hours to complete their ridiculous assessment. I did a great job, however! Days later they sent me an automatic email reply "while there wasn't a match between you qualification and this role, we hope you'll keep exploring our game changing opportunities." There's no...

T Mobile Costco Rebate / Rebate

Ssilva0211 on Jun 22, 2016
Purchased 3 devices during 2015 black Friday sale. 2 Samsung Galaxy s6 rebate stated 250 Costco cash card for each phone and 25 cash cards for each device. Waited the full 14 weeks to finally receive the three 25 cash cards but nothing else. Went online like directed to Stuart Lee rebate...

Tmobile / Unreliable company!

Eric on Jun 20, 2016
I regret that I've decided to switch to T-Mobile, the whole thing and their service, everything is terrible. And when I really needed to get some help and advice from them regarding my bill they did not help! I actually spoke with three different reps and no one was able to help me...

Tmobile / Billing

Reviewer17897 on Feb 20, 2016
I cancelled the T-MOBILE account and returned a new tablet within 4-5 days of purchase. T-MOBILE threatened collections and refused to cancel / credit account. I told T-MOBILE they will make my FDCPA Fair Debt Collection attorney very happy. T-MOBILE claimed $0 balance now. FDCPA...

Tmobile / Worst customer service

Benjamin Coil on Feb 18, 2016
This company is the worst ever! They charge me as much as they want for no reason! At first I thought there was some sort of mistake, but then I received another bill of $250. They never said that I will be charged extra for any changes I made. I contacted their support many times, and...

Tmobile / Billed for phones I don't have

Reviewer60213 on Feb 11, 2016
T mobile is the worst when it comes to customer service. I signed up in October 2015 online by purchasing 3 phones. The next day after receiving the phones by mail we stopped by a T-Mobile store and picked up 3 new phones to replace the 3 we got online. We were told to mail the phones in...

Tmobile / LG 450 phone

Donna Baransly on Jan 26, 2016
Bought LG450 phone from T-Mobile on 1/23/16. After over 2 hours on the phone with techs from T-Mobile and LG found out that there is no way to turn off the vibe feature when placing a call. When I call someone I get vibration on my phone before they answer. Extremely annoying and found out...

Tmobile / Cell phone rip off

Katfog on Jan 7, 2016
On the 17 of Dec 2015 I went into t mobile to get myself a cheap phone with a low monthly bill, I told the girl what I wanted and why, I stay at home have a land line but I have my grandson once in awhile so in the event that I need to take him with me thought I should have a phone just In...

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