Latest Reviews and Complaints
Impossible to get through to customer service, caught in a loop, cannot stop getting billed for unused services
I have been trying to figure out why I keep getting billed by T-Mobile. We changed carriers earlier this year, and then I realized the charges, so I tried to log into my account, but since I am no longer a customer, it won't let me. I tried calling in, successfully got someone on the line and they verified my pin, but still could not verify my identity for some reason. The next time I called, my pin stopped working, so I was sent back to "log in" to the app. I got past the first screen, and then it asked me to connect my phone n umber to my email. That phone number no longer works because we canceled our account. Or so we thought. Turns out there is a third line we never used that they keep billing, but now, I cannot log in and phone reps sent me to the store. At the store, they wanted me to "log in" to change my pin to ID me. Mind you, they had my drivers license in their hands. They said they couldn't help me unless I changed my pin. When I got upset because I am out almost $500 due to this error that I cannot seem to undo. Instead of offering compassion, I was lectured by the manager (?) and then kicked out of the store. Now may account is "suspended" and I still cannot seem to get any real help without "logging in". I have spent almost five hours of my life dealing with this. The fact that you cannot get a person on the phone at all is insane in the first place. I feel like they are treating "billing" like Fort Knox. Even my bank allows me to talk to a person who helps solve problems. T-Mobile has been the absolute worst. I am caught in this loop with no end in sight.
Recommendation: If you ever leave T-Mobile, triple check that everything is CLOSED Lack of customer service is stunning.
Customer Services
I started call T-Mobile customer service and wanted to pay a bill online because I kept getting text asking me to pay my bill. I called to pay my bill because the check got lost in the mail. I was told that I could not pay my bill online because I had to wait for the due date. How ever I asked about why my bill went up, and he said that it was because I added a phone. I got 2 phones when I went from Verizon to T-Mobil. My bill was $102.00 and from that it went to $138.92. Again, I ask why it went up and I was told because the promotion was lifted.
Desired outcome: I won't my bill to go back to $105 monthly.
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44 T-Mobile USA Reviews
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Home/rv internet service
• Started using T-Mobile Internet in our RV in 2022 • Last year while in Marysvale, UT started having issues with 2022 unit which was replaced by T-Mobile in Richfield, UT o Performance improved, however could not stream. I believe issues were due to the fires. • Do not use at home due to poor quality of service in Mesquite • Started using June 1st in Ely...
Read full reviewWonderful help:
Last week, my husband and I went to you office in Surprise, AZ because we we were having trouble with our phone. We have been with TMobile for years and were extremely pleased with this meeting. A worker, named Marco took us to a table and helped us solve all the problems. Exceptionally, Marco had us work on curing the problems on our phones as he guided us through it. We learned a lot and are grateful to Marco. Thank him very much, Jean & James Jones, Sun city West, [protected]
Too stressful, cannot be trusted
We were with Metro PCS for 9 years. Over the last 4 months I have been getting notices from both Metro PCS and T-Mobile about T-Mobiles switch offers. It was time for us to upgrade our phones, and we needed more hotspot capacity. After speaking with T-Mobile, based on what was shared, we switched with them. Worst decision ever regarding carrier selection...
Read full reviewUnfair charges
Hi Narisha, I am writing to report a serious issue with my recent phone order and the customer service I received. I was sent a Samsung Galaxy A17 with only a small cable and no wall charger. Because I could not charge the device, I had to purchase a proper charger out of pocket. When I contacted T-Mobile, I was told the company would not reimburse me for...
Read full reviewPhone wall charger was not provided
purchased a Samsung Galaxy A17 5G over the phone with T-Mobile, and I received the device yesterday. To my surprise, the phone did not include a wall charger. I contacted T-Mobile and was informed that the phone does not come with a charger. Because I have no other way to charge the device, I now have to purchase a charger separately. I requested...
Read full reviewT-mobile is horrible
After being transferred over to T-Mobile, their service has been just horrible. They lie to you and tell you the amount your bill will be and then never follow thru with it. They hang up on you. When you ask them to check the last recorded conversation they say they can't do it, but the next time you call they will do it. They are raising so many people's bills. We had U.S. Cellular since the beginning of cell phones and never had this kind of trouble. Their customer service is terrible. I have spent hours on the phone over the last 3 months over their billing issues. I hope they go bankrupt!
Solidarity. Impossible to get help.
30 day moneyback guarantee.
I cancelled my subscription and returned the router within the 30 days. I kept getting bills and called about them. Each call I made, I was told I was correct, I did not owe any money. The bills kept coming and I kept calling. I found the bill on my credit report as not paid. I disputed it and it was removed. Now here it is again on my credit report. I have...
Read full reviewNever ever go with t-mobile
I tried to get my husband a new phone for his birthday. Worst experience I have ever had. I couldn't order a new phone "unless I went thru the app". I switched services to one that I could get him a new phone that actually provided customer service. I switched my line first to make sure the process would be seamless. WHAT A MISTAKE! I could no longer get a...
Read full reviewHorrible customer service
Finally got exhausted paying exorbitant rates and switched to mint mobile, well attempted to. Literally took 3 weeks. No idea what PIN number was used, customer service was beyond hard to understand with their limited English capabilities. Ended up going to a store where the t mobile rep called customer service and she could not understand half of what they...
Read full reviewLong wait and terrible technical support
Waited for tech support for 30 plus minutes and then I told them three times that I had a screen lock and need help. They transferred me finally to tech support. They kept asking for the code that went to my phone. I told them I can't access my phone to get the code. This went on several times and i said can you send it to my email and maybe I can give it...
Read full reviewEasy to get difficult to leave
Easy to transfer from AT&T but immediately had connection issues. Spoke with various reps and was informed that my property was in an exact dead zone of the 3 closest towers. Unfortunately had 2 year contract. After @ 1.5 years, Spectrum Mobile (Verizon towers) had a promotion to payoff previous phone balances with new mobile for existing internet/cable...
Read full reviewUnauthorized charge
In July 2026, I received an email notification that activities on my account resulted in an unauthorised charge to my account for a International Data Plan totalling $75.00. I immediately called T-Mobile to dispute this charge and I was told that the item had already been used. They then proceeded to tell me that the purchase was added-on from the second...
Read full reviewSales fiasco!
Sharon N of US To: T Mobile customers Originally US Cellular customer-taken over by T Mobile. July 29, 2026 I was sitting at home relaxing. 6pm in the evening, I got a phone call from Mark [protected] (Sales Dept; with a foreign accent). Mark told me that because I was such a great customer with T Mobile that he could offer me $53 a month as a senior...
Read full reviewCustomer service tells all
Their "fastest 5g internet" is the 2026 equivalent of AOL dialup! I wish that was hyperbole but sadly it is not. We cancelled our service with them within four months of signing up. Every indicator said that we had "excellent" signal strength, yet we rarely had an actual connection to the internet. We were regularly forced to rediscover and reconnect all...
Read full reviewPoor customer service in Vinton, VA, inconsistent information, and stressful loss of contacts - my experience and recommendations
Complaint Regarding Customer Service, Inconsistent Information, and Loss of Contacts I am writing to document my recent experiences with T-Mobile and to express my disappointment with the customer service I received. More importantly, I hope T-Mobile will review these events and take steps to improve training, communication, and resources so that other...
Read full reviewNo common sense company
I am long time customer, recently my phone got ran over by a truck, i tried to log in to assuance tmobile to get a replacement, it was turned down t mobile said i have no insurance, after review an 4 hours calling finally came up that the phone nr, that was transmitted to them was wrong everything else right type of phone. I spend 4 hours with assurance...
Read full reviewT‑Mobile service outage on July 27, 2026
Dear T‑Mobile Customer Support, On July 27, 2026, beginning around 4:00 PM, I experienced a complete service outage that lasted for several hours. During this time, my phone displayed “SOS only,” and I was unable to make or receive calls or text messages. This outage caused me to miss an important job call, resulting in a significant inconvenience. I...
Read full reviewAbsolute garbage carrier
Happy US Cellular customer now fed up with the transition to T-Mobile. From the App to the endless wait times on calls, dropped coverage, and absolute [censored] customer experience, I will be looking for ANY carrier as soon as I can. Having zero control over the experience, and the absolute lack of training and people skills at the stores and call...
Read full reviewT-mobile retires one plan unlimited 55 and forces customers onto more expensive plan.
Greetings all Ive been a long time 3 line cell customer of T-Mobile. It hasn't always been great service, but I liked their customer service and simple billing plans that were the first to include all fees and taxes in the monthly per line cost, so you had no surprises which the other big cell companies now have joined up to copy. Recently there was an...
Read full reviewUSCELLULAR switch
I had to switch my phone over last night to tmobile from uscellular and I have already had a dropped call and another where the was an echo type call. Way more ads on my phone then what uscellular had. I listen to a group of people who had to switch over before me and they had nothing but complaints about T-Mobile. Why would T-Mobile by out a company only to give bad service? Seriously. I may be like some of the others and switch to a different service if it doesn't get better. I am not liking the switch.
790 T-Mobile USA Complaints
T-mobile phone and internet service
Since November when I move from Pine Arizona to Rimrock AZ I have experienced extremely bad connection problems with T-Mobile. On the first few calls they said their Tower in the area was being worked on, but that only works for a few months as an excuse. It actually was being worked on weekly. As the year went on it was apparent they had issues with...
Read full complaint and 1 commentUnauthorized charges
Subject: FORMAL COMPLAINT — Unauthorized Charges After Account Closure. My T-Mobile account was permanently closed approximately a year ago. 10/17/2026 received an SMS message stating that T-Mobile was charging my Discover credit card $83.69 I contacted T-Mobile customer service and was informed that I have no active T-Mobile account. I dispute any charge...
Read full complaint and 1 commentMonthly bill
Try calling the customer care and dealing with the Malaysia and Philippines call center. They keep you on the line for hours and you never get anything resolved. I asked to be transferred to the USA and they don't have that option. Ask to speak to a suprervisor...response... " We are all trained the same way." I would like someone from upper management...
Complaint about iphone order cancellation without prior notice-order # 110219556656
Hello, I am very disappointed with how my iPhone order was handled. I received an email at approximately 10:20 PM on October 6, 2026, informing me that my order for iPhone 18 Promax had been canceled. Prior to that email, I did not receive any notification, warning, or request for additional information that would have allowed me to address any issue with...
Read full complaintT-Mobile techs in the store lied to me!
On Friday, July 31, 2026, I went into the T-Mobile store (664D) on U.S. #1, in Port St. Lucie, to take my old phone in to see if they could help me. Of course, they said it was the battery and that I would need to get a new phone. I wasn't happy to hear that there was nothing they could do with the old phone that I had. So, the tech tells me that I can get...
Read full complaintCancelled Account - Billing & Refund
I closed my T-Mobile account in August 2026. In September, T-Mobile sent me a bill, stating that I have an overage of $83.13. I was expecting them to send that amount back to my bank account, from whence all payments were made. In October 2026, they sent me another bill with a credit of $83.13. I have called T-Mobile support and spoke to their supervisor 'Jeffrey' in their Billing Department who was unable to help me, since the PIN for my account no longer works. T-Mobile is demanding that I go to one of their stores, so their staff can do the operation that their customer service refuses to do. I have informed Mr.Jeffery that I do not need to discuss any details about the account - I simply want them to return the amount of $83.13 to the bank account where the payment was originated. Mr Jeffrey has confirmed he is unable to do so, and informed me his supervisor - Amir - would be calling me "as soon as possible." That has not happened and T-Mobile continues to hold on to my money.
Claimed loss: $83.13
Desired outcome: I would like T-Mobile to return $83.13 to the same bank account from whence the money originated. That's all.
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T Mobile charging me for phones that are not mine.
I don't have the exact date. but it's been going on since day one without me knowing about it.T mobile was to set me up with 4 lines, but what they did is used their phone numbers for some reason and was charging me for them. They only switched over to of my phones and has been charging me for 2 of their own. I just found out today. I tried calling costumer service but to no AVAIL
Desired outcome: To get reimbursed
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Billing & fees
This morning 10/1/2026 we found out our bill had not been paid. We have auto-pay set up, which is why we were confused. My husband manages the account, so he has been dealing with them for over an hour. They are claiming that he cancelled our auto-pay. He never cancelled auto-pay, he cancelled our cell lines for OUR WATCHES, we have 3 other lines (our cell...
Read full complaintT-satellite charges on a plan I wish to cancel as per website.
I have been trying to cancel a T-satellite plan of $10 a month that I obtained through the T-satellite website, and the reason is I do not have a cell phone to connect it to and I do not wish to buy a new cell phone service plan at this time. The T-satellite website had information on it showing that it could be canceled at any time, however, I am not able...
Billing issues
On May 26, 2026, we switched the account from my wife's name to mine due to me being a first responder to get the discount. I asked them if they switched everything as we still owed on leases of equipment, we were told yes. Fast forward to August and due to my error the phones got shut off and I immediately corrected the issue, but our daughter's phone...
Read full complaintMy T-Mobile Account.
On April 19th, my wife went to the Leander Store. She was responding to an add on TV. The TV add said, trade in your old phone and get a new Galaxy S-26 at NO COST. She traded in our Galaxy S-21's, there was NO discussion regarding plan changes or price of the new phones. The new phones were to be FREE and we were supposed to get $800 trade-in for each of...
Read full complaintService plan change
tmobile retired magenta 55 plan and did not tell me. what they did do was up my magenta bill plan from 60 to 90 a month when i went from two phones to one. they could have told me about plan changes then so i could know my options with the new plans. i got new iphone with a new better cheaper plan w/tradein. my bill went up not down. i could have avoided...
Read full complaintNever had service
I called them and they said they would take care of it and cancel everything immediately over a year ago. Now they started sending us bills. My mother has talked to them several times about this. This needs to be addressed and leave us alone. I’m disabled and can’t handle this kind of stuff. I don’t own nothing. I never used your service
Read full complaintBilling
I cancelled my T-Mobile service with about 10 days left in my billing cycle. I received a paper bill in the mail for my final bill in the mail and paid it on line 2 days later, and printed out a receipt that stated the balance was $0.00. Now I getting messages that I owe a late fee. This is nonsense. If they report these BS fees to credit reporting agencies I'll sue.
Desired outcome: Stop harassment and nonsense fees
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Lock my own bought phone because I owed them money
To Make a long story short, T-Mobile does not tell there customers they are in a binding hidden agreement if they don't pay there ill and try to go to another carrier. I bought my iphone from amazon 2021 and came over to TMobile in April this year. My Mom died so i got behind and when I went to transfer they told me they locked my phone until I pay
Read full complaintSecurity event (breach )
Date:04/03/2026 Account #: MSISDN: EC ID: [protected] [protected] [protected] tmus://webview?url=https://www.t-mobile.com/responsibility/legal/scam-shield-app-terms-of-use Signature: Veyra Martinez Date: Acount Holder: Veyra Amarilys Martinez There were fees and services that I was not able to access in their telecommunication to third party...
Read full complaintCharged $903 after promised free phone
Whom It May Concern, I am writing to formally file a complaint regarding my final T-Mobile bill and the way my account was handled. My problems began when I was charged for a modem that I had already returned. I contacted customer service multiple times over the course of approximately two weeks. Instead of receiving meaningful assistance, I was repeatedly...
Read full complaintPromotion not recieved, cost of monthly plan more than I was told.
5.6.26 Went to Waverly IA store to change from US Cell to T Mobile due to merger. There was a promotion if I paid off my phone & sold it to them, I still have not received anything. To make it worse the monthly cost is higher than I was told. I have been back to the store 4 times & called customer service 2 times, with no results. It has been in process for...
Read full complaintCharged for internet router that I returned and they can't find!
I canceled their service 3 months ago after at least 5 different calls to various branches. I had to go to a store verify identity ect. Finally got my number ported, returned their router & was assured I was canceled from all services with no outstanding balance. Then my acct. gets charged for the router I returned because they can't track it down?! Spent...
Read full complaintFalse advertising and blatant lies. Small print trickery.
To T-Mobile Customer Relations, I am writing to formally address my concerns regarding the discrepancy between advertised "unlimited" data plans and the actual service experience, as underscored by the recent data usage notification for my account (Line ending in 5737), which indicates potential speed reductions after 2.00 GB. A formal complaint ha...
Read full complaintT-Mobile USA complaints: history and resolution overview
Out of all reported cases, 180 complaints (22%) have been marked as resolved, while 610 complaints (78%) remain unresolved. The most recent resolved complaint, Billing practice and custmer serivce, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is T-Mobile USA Legit?
T-Mobile USA earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for T-Mobile USA. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
T-Mobile USA has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
T-mobile.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
T-mobile.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up T-Mobile USA and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with T-Mobile USA's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 790 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to T-Mobile USA. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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