T-Mobile USA’s earns a 2.0-star rating from 4 reviews and 711 complaints, showing that the majority of mobile service users are somewhat dissatisfied with their network coverage and customer service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
T-Mobile USA - ⭐ 1-star review: T-Mobile is failing disabled customers and breaking trust
I’ve been a loyal T-Mobile customer for over eight years. But the way I’ve been treated over the past five days has been absolutely unacceptable — not just as a customer, but as a disabled adult and father. My son’s Samsung Galaxy S24 5G is insured through T-Mobile. I’m still paying for the phone and have paid insurance consistently. But when I tried to...
T-Mobile USA - Terrible company and customer service
Had Tmobile for 2 years and service was terrible. Dropped calls constantly. After contract was up I changed services. This happened in a mid month cycle. Trying to get final bill amount and avoiding late charges I called Tmobile and requested my final bill. I was told I would have to go to local store for that info. So, I went to local store, 30 minute...
Read full review of T-Mobile USAtech deleted primary phone number out of spite
I had bad customer service on chat and I let the person know. To spite me they deleted the primary number from my account. It changed to a random number without my knowledge. I didn't realize it until a couple of days later. It tooke me 7+ hours of phone calls over the course of 3 days to resolve the issue. This act of revenge by the tech worked. My family and work needed me and it caused problems in my personal life.
Recommendation: Their customer service isn't worth any price
T-Mobile USA - SyncUp Kids Watch
Tried to chat with T-Mobile about SyncUp app not working. Kept giving me error. (All items core api failing). Waited on chat for 30 minutes no response. Called customer service, it took 11 minutes for them to answer and all the lady did was transfer me to tech support. Sat on hold for 45 minutes before tech support answered. Told the lady of the error. She...
Read full review of T-Mobile USAT-Mobile USA Complaints 711
T-Mobile is scamming me and put me in a very dangerous situation
I want to port out and they are blocking my services so I cant pay or do anything, then I pay then they restore the line, then when I go to switch, they turn it off again and I have proof! I was assaulted 4 months ago and my ex broke my phone. Tmobile was aware and so was Apple! I still have no phone and was paying them for 3 months and head no cell...
Read full review of T-Mobile USAMobile service
on 04/26/2025 I went to The Town Bergen Center Store located @ 815 Bergen Town CTR Paramus NJ 07652 to transfer my line from AT&T And add a second line. Instead, I was giving a family plan with 3 lines which I never requested. When the sales associate started the transfer from ATT to T-Mobile he said I don't have to stay in the store, that as long as I kept...
Read full review of T-Mobile USATrade in promotion
T-Mobile had an offer that they would give you up to 500.00 rebate on a Trade In for I-Phone 12. I sent the phone without damage. They said they received the phone with damage. I contacted T-Mobile and after multiple conversations I was told I would receive the full credit of 500.00 for my phone. After the deadline to request my phone back the credit I wa...
Is T-Mobile USA Legit?
T-Mobile USA earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for T-Mobile USA. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
T-mobile.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
T-mobile.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up T-Mobile USA and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with T-Mobile USA's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 4 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to T-Mobile USA. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
T Mobile customer service
I decided to move my phone to another carrier. Unfortunately, the other carrier ported my number before my phone was unlocked. I didn't realize I had a balance, so once I knew that, I sent the balance. TMobile customer service can see my payment, but they credit the balance or unlock the phone until a particular date (closing date). So my phone is being...
Read full review of T-Mobile USAPhones customer service
Dear T-Mobile Customer Support, I am writing to express my extreme disappointment with the level of customer service I received today, particularly from your call center located in the Philippines. After being transferred multiple times without any resolution, I spoke with a supervisor named Jules, who was not only impatient but also seemed visibly...
Read full review of T-Mobile USADeception in side sales of tablets
My wife, a housewife and not a business person, bought a new iPhone from T-Mobile Palmer Ranch Sarasota Florida last December. The sales person offered not one but two wrong system (Android vs. Apple) tablets "for free". My wife repeatedly asked what the catch was, confirming they were completely "free" of charge. Today 4/15/25 we questioned a bill...
Give me my $21.29 back immediately.
They stole $21.29 out of my T Mobile bank account. The last statement was 8/24 no mention whatsoever where it went. I called so-called customer service number, put in the information 3 times-recording kept taking me back to the beginning. I want my money back. My Debit Card number was [protected] If I don't get this resolved I will to the President...
Read full review of T-Mobile USATrade phone
i trade flip z4 my phone and they said will get the Samsung s23 for free (1,000) and they lie they been charging me every month for my phone and the true i trust and never look by bill because is paperless and i have automatic payment, i find out because they offer me a new update and said you almost done paying for your cell, i said not because this is a...
Read full review of T-Mobile USAHolding my personal phone hostage
Recently ended my contract with t-mobile, paid all my dues in full, recieved a reciept from a local store, where I finalized all past dues, shortly after I tried to take my non carrier phone that I purchased from best buy and activate it on another carrier, its locked, why? They rolled my account onto my exwifes, ive been divorced 12years, and our account...
Read full review of T-Mobile USA and 1 commentNot being told of extra charges
About 1 month ago I went in to see about a new phone. Picked the moto g25. Was told bill was 45 plus tax each month for about 52.00.. Got second bill for 63 and change. Went to see them to find out why it was that high. Was told it was for the equipment. When I got the phone the rep went around got a case, charger cable and screen protector and assembled it...
Read full review of T-Mobile USA and 1 commentIncorrect cell phone plan and other charges
I transferred service from AT&T in October 2024. The Business Rep assigned to me made numerous errors in processing my Plans, Trade-In Phones, and lied to me promising 10 Business lines for 172.22 including Taxes and Fees. He also promised the On-US free phone lines if we Ported our numbers from AT&T, which we did. I contacted tHe T-Mobile Corporate...
Read full review of T-Mobile USA
Lost my phone
...
Read full review of T-Mobile USAMotorola Razr
I've had service maybe 3 months and started with WIFI. I got a new Razr the first 2 weeks into getting WIFI. It started cutting off and on by itself and dropping calls so I got a replacement on Nov 7th. I called on Nov 28th and wanted to get an iphone. I was not about to get a 3rd Razr and it do the same. I got a call from a supervisor because I said I wa...
Read full review of T-Mobile USA and 1 commentHome Internet
My internet sucks and nobody at t-mobile seems to know how to fix it they just switch from one tower Columbus.US to Charleston.US and both of those are the closest towers but we have hills causing those towers to not work for us. So I have asked multiple times to change our tower to the Williamsburg Tower and nobody can do it. I ask for the tech at the next tier up to get this done and I'm told we will have to get back to you over the next few days. After I told them they will not be able to call me because our internet speed causes my phone to not receive calls. The Irony of this company is astounding! I'm giving up and looking for another provider.
Network outage mobile number cancelled copy email attached
Subject: Urgent: Network Outage Issue - Request for Compensation Dear Customer Service Manager, I hope this message finds you well. I am writing to express my very deep dissatisfaction with the service provided by T-Mobile over the past five days. Despite my account being fully paid and up to date, I have been experiencing a complete network outage...
Read full review of T-Mobile USAPorting my phone number [protected] from T-Mobile to Straight talk
I started the activation process on or about 2/29/24. had an online chat to see why I hadn't yet received any service was told to wait it out another day maybe more. On or about 3/1/24 called talked with customer care. was told it hadn't ported the number from T-Mobile due to my that account being inactive. Went to T-Mobile store that day. Was told my...
Read full review of T-Mobile USABilling
When added a new phone was told x2 that total final bill would be $58.00 but it is $69.00... I would have returned phone before 60 days had I known price I was told would be more expensive. (monthly bill) Bought phone in November 2023. Was told by Angelo that starting on 12/27/23 my bill would be Essentials 55+ for $55.00 x 2 lines... and $13.00 a month for new phone which is $68.00 and then minus $10.00 for autopay which equals $58.00... This is in your footnotes. Thank you
Claimed loss: It was in November of 2023 but had to wait 2 billing cycles to see if bill was correct...account #[protected]
Desired outcome: change bill to what I was originally told....$58.00
Confidential Information Hidden: This section contains confidential information visible to verified T-Mobile USA representatives only. If you are affiliated with T-Mobile USA, please claim your business to access these details.
I was told by a couple employees of T-Mobile via phone that my bill would be Essentials55+ for 2 lines is
$55.00; then add $13.00 a month for my new phone which is $68.00 and subtract $10.00 for autopay which I was told would be $58.00 including tax. Later when questioning an employer or manager about this they looked up notes and said they saw that I was told this and said that I shouldn't have been told that. THAT
IS UNACCEPTABLE...
services
I purchased a account 12-06-2023 traded in one phone and received two new phones free. After completion of purchase, I was told my plan would be $50.95 with autopay. the first bill came out In January of $71.77 after calling t=mobile they changed the back to 50.95. The next month the same price of 71.77. I called again, went to the store of purchase and called 611, it was stated then that I was also paying for ip14t21 Avo clear of $39.99 and additional fees for the phone which i was not told at first. I did not receive any additional information ie E-mail etc. I have written statement concerning this to main office over a week ago with no response. I would like to get what i was told at the beginning of this situation of $50.95 I know i would probably have to pay additional taxes.
Confidential Information Hidden: This section contains confidential information visible to verified T-Mobile USA representatives only. If you are affiliated with T-Mobile USA, please claim your business to access these details.
Filing stolen phone
Hello, my name is Tolofi Akoteu I am a customer with you guys, I have recently, had my phone stolen a few hours ago at work at the airport (LAX) I have done everything I could at work and asked for help to track my phone but still nothing, no updates please! if you can help me locate or advise what to do next? I am very upset, and I know I have insurance with you guys. My phone number that's on the phone that was stolen is [protected] please for further info please email me at [protected]@gmail.com thank you so much! I'd really appreciate it! right now I am using my laptop to contact.
Confidential Information Hidden: This section contains confidential information visible to verified T-Mobile USA representatives only. If you are affiliated with T-Mobile USA, please claim your business to access these details.
Alleged free phone for Inez Thomas [protected]. The extra"free" line is [protected].
In December of 2023 I went to a local T-mobile store in Hammonton, NJ with my mother who went in to buy a Wifi box. She had been a T-mobile customer for years now. The salespeople were nice and advised that the box would be $30, and she also qualified for another line and a free phone. She was quoted a price of $100 for the 4 lines and $30 for the Wifi box...
Read full review of T-Mobile USAOverview of T-Mobile USA complaint handling
-
T-Mobile USA Contacts
-
T-Mobile USA phone numbers611611Click up if you have successfully reached T-Mobile USA by calling 611 phone number 1 1 users reported that they have successfully reached T-Mobile USA by calling 611 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling 611 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling 611 phone number100%Confidence scoreFrom T-Mobile Phone+1 (844) 840-6518+1 (844) 840-6518Click up if you have successfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number 5 5 users reported that they have successfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number 15 15 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (844) 840-6518 phone numberCustomer Service+1 (844) 428-9675+1 (844) 428-9675Click up if you have successfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (844) 428-9675 phone numberBusiness+1 (505) 998-3793+1 (505) 998-3793Click up if you have successfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (505) 998-3793 phone numberInternational+1 (877) 453-1304+1 (877) 453-1304Click up if you have successfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number 2 2 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (877) 453-1304 phone numberPayments+1 (866) 965-0526+1 (866) 965-0526Click up if you have successfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number+1 (734) 733-8020+1 (734) 733-8020Click up if you have successfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number+1 (502) 251-9954+1 (502) 251-9954Click up if you have successfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number
-
T-Mobile USA emailsinfo@t-mobile.com100%Confidence score: 100%Support
-
T-Mobile USA address12920 SE 38th St., Bellevue, New York, 98006-1350, United States
-
T-Mobile USA social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all T-Mobile USA contacts
Most discussed T-Mobile USA complaints
Unfair chargesRecent comments about T-Mobile USA company
Holding my personal phone hostage
Cell C
2105 reviews
CGI Communications
2 reviews
Orange
98 reviews
Telecommunications Go-Recell
16 reviews
Grasshopper
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!