T-Mobile USA

T-Mobile USA no common sense company

T-Mobile USA Promotion not recieved, cost of monthly plan more than I was told.

T-Mobile USA T‑Mobile service outage on July 27, 2026

Dear T‑Mobile Customer Support, On July 27, 2026, beginning around 4:00 PM, I experienced a complete service outage that lasted for several hours. During this time, my phone displayed “SOS only,” and I was unable to make or receive calls or text messages. This outage caused me to miss an important job call, resulting in a significant inconvenience. I...

T-Mobile USA Absolute garbage carrier

Happy US Cellular customer now fed up with the transition to T-Mobile. From the App to the endless wait times on calls, dropped coverage, and absolute [censored] customer experience, I will be looking for ANY carrier as soon as I can. Having zero control over the experience, and the absolute lack of training and people skills at the stores and call...

T-Mobile USA T-mobile retires one plan unlimited 55 and forces customers onto more expensive plan.

Greetings all Ive been a long time 3 line cell customer of T-Mobile. It hasn't always been great service, but I liked their customer service and simple billing plans that were the first to include all fees and taxes in the monthly per line cost, so you had no surprises which the other big cell companies now have joined up to copy. Recently there was an...

T-Mobile USA USCELLULAR switch

T-Mobile USA Good luck getting any help from T-mobile

In February of 2026, I signed up for the T-mobile internet service and liked it very much. When I referred a friend, I didn’t get the advertised $100.00 referral fee. When I called them to follow-up on it, I got talked into switching my three phone lines to get the $400.00 per line rebate. That was where the real ordeal began. As of today, I’ve spent a...

T-Mobile USA Billing errors

I would not ever do business with T Mobile. They are either totally incompetent or corrupt. I went into the local store to change from AT&T to them. I told them I lived in an area where service was difficult. They told me I would be able to get service. SO, we changed out the sim card and I filled out their paperwork. With the condition I would be back in...

T-Mobile USA My sprint plan is being retired

To Whom It May Concern, I am writing to express my disappointment and frustration regarding T-Mobile's decision to retire my grandfathered Sprint Unlimited Everything plan. I have been a loyal Sprint customer since 2001. When Sprint merged with T-Mobile, customers were repeatedly informed that our existing plans would be grandfathered. That assurance...

T-Mobile USA T-Mobile sending us to collections for a breach of contract

Back in February 2026 we transferred our business account from US Cellular to T-Mobile since they bought US Cell. We ordered 2 Android & 2 I phones. We never received the phones, and they issued credit after about month of researching. After this dispute was closed, we called/visited a store to have the account cancelled. After 45hrs of multiple phone call...

T-Mobile USA Do not do buiness with T-mobile

I am writing this review because tragically the same thing happened to me this year of 2026, where I got charged DOUBLE in a single month by T-Mobile. For example, I was paying $137.46 a month for 4 mobile lines. Later, I got charged again in the same month because the payment I submitted "didn't go through", according to T-Mobile customer service. So I...

T-Mobile USA Does not keep their word, explained plan incorrectly

Hi T mobile does not keep their word. They explained my international roaming program incorrectly. Then the charge was was almost 80 dollars for international calling. When I called, they explained their international calling differently and the rep said he would my charges. He said since I already paid the bill automatically, the bill would be credited for...

T-Mobile USA I have to pay for their lies

My son's data was not working, as he was in school out of the country for a semester. After a long call with customer service, the woman offered me another line for free. She said it was a promotion and I only had to pay for activating the line. Well my bill went up and I noticed my son is on his old line. For 3 months I have been charged $35 for the line...

T-Mobile USA Metro PCS scam West Tennessee and North Monroe street (Paul/Kevin – gm) Tallahassee, FL

My experience at the Metro by T-Mobile location on North Monroe Street in Tallahassee, Florida was extremely concerning. After being sold a defective phone at another location, I was directed here by an employee named Paul to speak with the store manager, Kevin. During my visit, Kevin, who identified himself as the GM, sold me what he described as hi...

T-Mobile USA T-Mobile made me a Verizon customer

On Wednesday, April 15th I broke my T-Mobile iPhone at work. The following day I took the device to the Racine, WI location where the employee there informed me I had to go thru Assurant, a sub contracted insurance company used by T-Mobile. The employee assured me I would only need my name and number to complete the “quick 5 minute process”. I spoke to 4...

T-Mobile USA Charged late fees after final payment

I switched to Mint Mobile, 10 days before my cycle ended. Taking my automated payment off-line as well. Thinking they'd send me a final bill. They did and I paid it online, and if any late charges were owed it should've been stated then. Two days later they issued late charges and I received a bill for a partial month, fees, taxes, and nondescript...

T-Mobile USA They lie lie, lie to take your money in any different way

I was in T-Mobile store - I was told to upgrade my phone, and get $1950 for my two phones ($1100 for iPhone 13 Pro Max and iPhone 11 Pro). After a month, I found out they pay only $450 over two years for both iPhones to me- I tried to contact customer service and even a supervisor of T-Mobile- they only said, we apologize, and $450 over 24 months is all you...

T-Mobile USA What amounts to fraud

I was receiving ads saying their prices were lower than Spectrum's. I went into the store, and they converted everything without telling me the costs or giving me an agreement. Instead of what I was paying Spectrum, I finally learned that the bill would be way over $200.00 per month. They also told me that certain items were free - not so. I spent more than...

T-Mobile USA Refusal to cancel

T-Mobile USA My phone got lost before I got it.

I had ordered a phone. It never got delivered. Instead of giving me another phone they want to conduct a 10 day investigation on something I never got. So I canceled my service with T-Mobile completely. They’re not to be trusted. Their customer service is terrible. They make it very hard for you. It’s spent all day on the telephone and I’m very stressed...

T-Mobile USA Can't get a live person for return label

I cant get a hold of anyone. Only on virtual. After calling 4 numbers and they tried to send me to collections. which I dont have a bill because i just started.Finally got someone to call me. 2 hrs later. which was little english. So frustrating. I need an address label to send equipment back. And cant get amyone to do that. Sick of their customer service. What happened to talking to a live person.

T-Mobile USA Hidden limitations

While the internet service itself was acceptable, I was deeply disappointed by the lack of transparency regarding their 'Unlimited' plan. The plan is premium-priced but comes with significant, hidden restrictions. Most notably, hotspot usage is prohibited, which is a critical feature for many. Furthermore, I experienced consistent slowdowns that suggest...

T-Mobile USA False advertising and blatant lies. Small print trickery.

To T-Mobile Customer Relations, I am writing to formally address my concerns regarding the discrepancy between advertised "unlimited" data plans and the actual service experience, as underscored by the recent data usage notification for my account (Line ending in 5737), which indicates potential speed reductions after 2.00 GB. A formal complaint ha...

T-Mobile USA Mobile phone coverage and usability

22 mile to/from work daily. On US Cellular there was no problem. Now with T-Mobile my phone is useless all but maybe 2-3 miles along the route. Also, periodically, calls made or recieved do not ring, just go straight to voicemail even though the phone is turned on and has 3+ signal bars. VERY NOTICABLE decrease in mobile phone service since changing from...

T-Mobile USA Home internet service

I purchased US Cellular in 2025 T-Mobile took over US Cellular in early 2026. When T-Mobile took over the service my service went to pot. I called US Cellular several times. Finally, a technician told me at reviewing my service on his end that my modem was trying to hook up to a T-Mobile tower, and the tower would not let it. Then he went out to tell me...

T-Mobile USA T Mobile cell phone

My name is Thao Nguyen, phone number: [protected] On Jan 2026 Verizon agent and I called T Mobile to close my account and move my number to Verizon. On Feb T mobile sent me a bill for one number that had never been activated or issued left on my account. I have called in and T Mobile was not able to answer my concern. Here is my 3 questions for T Mobile...

T-Mobile USA Terrible service and incompetent at problem resolution skills

I moved to another provider back in January 2026 and am still being billed by T Mobile for some random phone line that I have never used, after I paid my final bill in February 2026. I have called T Mobile multiple times only to be put on hold for 45+ minutes and told it was resolved, and then I receive another bill. They have now turned me over to...

T-Mobile USA Internet/ customer service or total lack of it!

Im trying to change credit card number your useless app wont let me register and after a,45 minute wait the customer service girl said she couldn't find my account.? Wtf! I change from austiund to t mobile stupidly thinking that t mobile was somehow better you are not.. The same as astound! There is no human customer service. When the a.I. Doesnt work tuff...

T-Mobile USA Cell and Internet during recent flooding in Kenney County Texas

Our service went out the evening of July 15th on July 16 Flooding occurred in our neighborhood and we were evacuated by local officials. we had no phone or internet service. No access to Radar Weather or Cell phone to contact family members who were left worrying. it was out all day Thursday - Monday and Tuesday was in and out. we have several elderly...

T-Mobile USA Billing fraud

longtime sprint customer, t mobile acquired sprint. i was paying $150 a month for 2 lines, went in for a phone repair, mgr told me i could get a new phone free, and throw in a watch and notebook by adding 2 lines that were free because of my sprint contract. am now being charged $336 a month and every month they say they have fixed the problem and lowered...

T-Mobile USA Service

On July 14, 2026, I lost my Samsung S-25+ phone and immediately contacted the T-Mobile helpline. I was informed that the phone could not be disabled through the helpline alone and that I would need to visit a T-Mobile store to report the phone as stolen and have it disabled. I followed those instructions and went to the store. Upon arriving at the T-Mobile...

T-Mobile USA Unauthorized charges

Switched from Verizon. Offered a new customer promotion of Galaxy26U no charge...My plan was changed, and I am being charged for the complimentary device which was explicitly provided at no cost. Each month they attempt a new fix by changing promotion, changing plan...etc. My bill is different each month- up to double what I signed on for. Each time I try...

T-Mobile USA Telephone

My phone number is [protected]. I have been on the phone for more than 3 hours. I have not been able to get a resolution to my phone not charging correctly. On June 30, 2026 I went to the T-Mobile store 3572 Highway 114, Ste 500, Fort Worth, TX 76177. Telephone # (817) 380-5367. I told the gentleman that I was having trouble with my phone, not charging...

T-Mobile USA Phones are not "free"

Switched to T Mobile believing their "free Phone" and affordable plans. I am now paying more per month than my previous company and cannot leave T Mobile till the "free phones" are fully paid off even after turning in my Google pixel 9 phones. What's free? Nothing and higher per month bill. I want to either get my traded in phones back and out of TMobile

T-Mobile USA Cellular phone service

I ordered online service and they took my money and then my phone numbers were not compatible. I went into the store and asked them to cancel my service and they stated I needed to call the customer care number which I did. Was talking to 70 different incompetent, unresourceful for over an hour. Just for them to tell me to go back to the store. Pure...

T-Mobile USA mobile phone services

I am writing to file a formal complaint against T-Mobile regarding improper billing for services that I never received or used. I am requesting that this matter be reviewed immediately, that the balance being claimed by T-Mobile be removed, that any negative credit reporting be corrected, and that the $40 activation fee I paid be refunded as originally...

T-Mobile USA Just a simple new line

I completely get how frustrating that must have been. So here’s your recap in a neat paragraph: On the 9th, I called and spoke with Deja to set up a new line with T-Mobile, and everything was locked in—she was supposed to call me at 9:30 on Friday the 12th. When I didn’t hear from her, I called at 10 AM, spoke to two people who couldn’t verify any of my...

View 0 more photos

T-Mobile USA T-Mobile

On 12/31/25 I ordered two I-Phones from T-Mobile which I received in a week or so. In the meantime I decided since we are on a limited income (Social Security) I should return the phones due to budgeting issues. The phones were returned with no problem. However, it seems charges were being accumulated for T-Mobile services which we never received. We were...

T-Mobile USA Billing practice and custmer serivce

I ordered something online and then I realized that one of the items that I received I already had because I picked it up at the store so I returned the item the second item via UPS they received the item they sent me an email saying that a refund will be issued item received but they're still billing me for it for an item. I just turned around and told him...

T-Mobile USA Slamming

I was a former customer for US Cellular. My account was switched to T Mobile without my consent. I did not sign anything for my account to be switched. I am now having troubles with my phone and I have been on the phone with tech support for over 5 hours. They have had no luck on getting my phone to work. I am still on the phone with them and it is 930PM...

T-Mobile USA T-Mobile

I am a senior. I went to the TMobile store in Missoula MT to replace My iPhone 14 Pro Max with an 17 Pro Max. The salesman sold me the IPhone 17 which is a much smaller model. I did not realize it until I went into the store today for help setting up the new phone and to inquire about the 17 Pro Max. I was told there would be a $70 restocking fee if I...

T-Mobile USA Reoccurring charges

I had TMOBILE internet and returned the equipment on March 7 2026, and still being invoiced for service. After calling no less than 7 times, and directed that I would have to go to the local store. I went to the local store and was told I would have to call the service number. The next day I called the help line and was told I would have to go to the store...

View 0 more photos