Verizon review: Horrible and furstrating service

Our business has been with Verizon Wireless for over seven years. The phone service itself has consistently been reliable, and until this year, customer service was outstanding. Unfortunately, that has changed significantly.

Since customer relations were moved overseas, our experience has declined sharply. Our service has been disconnected three times in the past three weeks for payments that were not owed. Each time required hours on the phone to resolve.

Last Friday alone, I spent over ten hours trying to correct the issue, resulting in lost business and income. Today, I have been on the phone since 11:30 AM until 6:46 PM, again losing income due to repeated errors. During these interactions, I have been disconnected or hung up on 11 times today and eight times last week, forcing me to explain the situation repeatedly from the beginning.

This level of service is unacceptable for a long-standing business customer. While Verizon’s network quality remains strong, the customer service experience has become unreliable, inefficient, and costly for business owners who depend on consistent communication.

I sincerely hope Verizon addresses these internal issues and restores the level of customer care that once set them apart.