The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

AT&T Customer Service

1260 Reviews

AT&T Inc.

575 Morosgo Dr NE Rm 14f67
Atlanta
Georgia
United States - GA30324-3300

Customer Support Phone Numbers

+1 800 331 0500(Wireless Mobile)
9 21
+1 800 901 9878(Wireless GoPhone)
4 7
+1 800 288 2020(Digital TV/Internet)
38 50
Mon12:00 AM - 12:00 AM
TueClosed
WedClosed
ThuClosed
FriClosed
SatClosed
SunClosed
Customer Service

Wireless Mobile
Customer Service:
+1 800 331 0500
Order New Service:
+1 888 333 6651
Check Order Status:
+1 877 782 8870
Support for Travel Outside the U.S.:
+1 916 843 4685
Disability Resources:
+1 866 241 6567
+1 866 241 6568

Wireless GoPhone
Customer Service:
+1 800 901 9878

Digital TV
Order new U-verse® Service:
+1 866 861 6075
U-verse TV Customer Service:
+1 800 288 2020
U-verse TV Technical Support:
+1 800 288 2020
Disability Resources:
+1 800 651 5111
DIRECTV Customer Service, Billing & Technical Support:
+1 800 288 2020
AT&T | DISH® Customer Service, Billing & Technical Support:
+1 866 266 1292

Internet
U-verse Internet Customer Service:
+1 800 288 2020
U-verse Internet Technical Support:
+1 800 288 2020
ConnecTech Customer Service:
+1 877 303 2243
Disability Resources:
+1 800 651 5111

DSL
DSL Customer Service:
+1 800 288 2020
DSL Technical Support:
+1 800 288 2020
ConnecTech Customer Service:
+1 877 303 2243

Dial Up
Orders & Customer Service:
+1 800 524 8500
Billing & Payments:
+1 866 435 3264
Technical Support:
+1 866 722 3425
ConnecTech Customer Service:
+1 877 303 2243

Home Phone
Order new U-verse® Service:
+1 866 861 6075
U-verse Voice Customer Service:
+1 800 288 2020
U-verse Voice Technical Support:
+1 800 288 2020
Disability Resources:
+1 800 651 5111

Landline
Landline Customer Service:
+1 800 288 2747

Home Security
Digital Life Customer Service & Monitoring:
+1 855 288 2727
Digital Life Billing:
+1 855 288 2727
Digital Life Sales:
+1 866 464 8099
Plus

AT&T Complaints & Reviews

AT&T / AT&T sold me 50 mb fiber, but my address only has 25 mb and no fiber

Sh
Shamibo25 on Jun 15, 2018

Called at&t regarding 50 mb fiber, was told this was available at my address. Installer came, was at my house for 8 hours and and when he left I was only getting 19mb on a hardwired connection. That night my wireless was not working so I called tech support and was told that my addre...

AT&T / Phone line

Ke
kellett on Jun 15, 2018

For the last 18yrs I have been running a business on this phone line and every time it rains we get a loud hum well it is getting worse you came out on June the 8th 2018 and said it was fixed its not then we were told it would have to be dug that would happen on June 15 2018 that did not...

AT&T / direct tv

Su
susan chase on Jun 11, 2018

I moved my service to North Carolina. When the installer came I told him the receiver was buzzing. He said he could give me a new box. I asked if their was a fee and did it extend my contract. He told me no. If I did it at a later time it would be a fee. I found out that AT&T extended the...

AT&T / landline repair

Sq
Squirrellie on Jun 10, 2018

I am a senior and my land line has been out for four days now. Called and was given the date of June 10th for service call between the hours of 8 a.m. and 6 p.m. Whatever happened to the four hour window. Did not question that it was Sunday since it was an outside line problem, which seem...

AT&T / customer service

Ve
Ventana on Jun 5, 2018

I just moved to a community that uses AT&T cable service for internet and phone. The local sale manager ( I won't name him) was very helpful in getting the service connected. However, after it was connected and I had a multitude of problems he would not answer either e-mails or voice mail...

AT&T / s8 galaxy curve cell phone

Dc
Dclassy on Jun 4, 2018

I call on May 30, since I received a call back from asrurion insurance stating in Nevada there is no service provider to repair my screen. Instead I was told to pay $225 deductible for replacement new phone. I said why sell insurance to customer who lives in certain cities that is not...

AT&T / at&t store,2427 rowlett,2202 lakeview pkwy suite 104

Bl
Bluffpoint on Jun 4, 2018

I have been a loyal customer with AT&T for last 4 years.Last week I had a very bad experience with sales person at the AT&T store at 2427 Rowlett, 2202 Lake view Pkwy, suite 104.The sales person who cheated me is Ryan Green. I went to the store to buy two pre paid connections. When we went...

AT&T / Internet billing

Je
Jerry Garcee on Jun 1, 2018

In December 2017 I was given an order reducing my internet to $20.00 per month for 12 months. Order #122864731. I've made several calls to AT&T asking why my internet bill is $36.00, each time I'm told it takes a few months before it will show on my bill. As of today it still show...

AT&T / commercial complaint for dsl from a busy pharmacy!!!

Re
Regina Rushing Waldrip on May 25, 2018

Our internet services has currently been down for a day and a 1/2 and counting We dispense life saving medications and cannot get in touch with anyone at ATT who seems to care . We have lost several customers due to not being able to feel emergency meds . It has cost us customers and extra...

AT&T / internet service, customer service

Le
leedunk on May 24, 2018

Dear Sir/Madam, I have a complaint about your internet and most of your support people, especially the ones associated with the internet. In the middle of February, 2018, I contacted one of your representatives about a TV and Internet connection. I spoke to Josh. He gave me a quote of $96.11...

AT&T / customer service

Fr
Francis Schneider on May 24, 2018

I called toll free number to complain about billing and and easy pay services — was talking to angry customer agent — about adjusting bill and getting a paper bill — it has happened before and almost feels like a scam to me — when this happens once it could be a mistake but 3-4 times it...

AT&T / residential internet service set up

Sh
Shellee Fecht on May 21, 2018

On Sunday, 5/13/18, I assisted my college age son in setting up internet service for his new rental home. I did internet chat about the best package as he doesn't watch TV but needs unlimited internet access. I ordered the Internet 100 package & was told I had to call the toll free number...

AT&T / installation tech never showed up to appointment, horrible customer service when trying to find out when they will get here.

Ln
LNRussell89 on May 19, 2018

I used to have AT&T about 8 years ago. I had all sorts of issues with them including charging me too much every month and me having to call them to get the correct bill amount. I finally decided to give them a try again since it's been so long and things change. Boy was I wrong in the...

AT&T / prepaid cell phone purchase

Ka
Kathy Poynter on May 11, 2018

I found an offer on AT&T's website for a prepaid cell phone. I was getting it for my 7 year old grandson. I went through 7 different customer service reps. I kept asking for a supervisor and was told I didn't need to talk to one, they could help me. I first ordered the phone on the...

AT & T / customer service

Br
bridges2learn on May 11, 2018

I have been contacting At & T about a request for a refund for 3 weeks. I have been perfectly pleasant and they have disconnected me, guaranteed mangers call me back, guarantee an email determining the judgement in the case number, and have been rude and unprofessional. I was with the...

A T And T / incorrect billing

Ka
katoandsam on May 9, 2018

ATT has been billing my business for years for service that we have not used in 10 years. My company has many bills and this slipped under the radar and was always paid The phone # is 484-695-0382 The account # is 464063353369 I called and spoke with your person named PSKGX59 He was not...

AT&T / internet service/customer service

St
Straayer on Apr 30, 2018

The worst company I have ever dealt with! No wonder they have one start out of five. Actually, they should be in the minus category ! Avoid this company at all costs!!! My internet was fine until for no reason a technician came and replace the "pedestal " done by the road. Now, no internet or...

AT&T / iphone x bogo promotion scam

Am
Amethyst D on Apr 28, 2018

On March 24, 2018 I entered an AT&T Authorized Dealer Store to purchase a new phone. The employee told me about a current promotion where if I purchased one IPhone X another IPhone X would be given to me at no charge. It was a BOGO promotion. I had him verify everything because I wanted to...

AT&T Wireless Service / cell signal at home

54
54Yoshis on Apr 26, 2018

I contacted an agent for help with signal issues, but the agents hands were tied regarding this issue of poor signal at my house. I mean, it's not like he could authorize a new tower or booster close to my home. That being said, the agent was very polite and expressed understanding of my...

ATT / wireless

Do
Does ATT exist? on Apr 25, 2018

I spent endless hours to resolve errors on my wireless bill to no avail since I am getting nowhere by phone I am sending this complaint. On December 12 I called AT&T to terminate my Internet home service AT&T instead provided proposed Suspending my service on this line I later called AT&T...