AT&T
reviews & complaints

I contacted a service representative on March 23,2022 about decreasing the bill.

After explaining that our small church was only open on Sundays, and the bill had increased to $700, and we could no longer afford the services at those rates, and would need to decrease the bill and disconnect an additional line. After being on the phone over 50 minutes and placed on countless "holds," I was advised that DSL was outdated, and the new plan would reduce the bill by "upgrading" the service, along with the disconnection of the second line.

The next month's bill was 823.32, including a new mobile charge (318-489-6253), for a cell phone that I never ordered.

Today, I was on the phone from 11:22 until 1:24, and so far I'm still waiting for some type of resolution (Pablo ID# GPBBFW8) referred me to "Loyalty", Julie answered, when I asked for her ID#, she put me on hold for 19 minutes, after which I hung-up and redialed, finally Crizia (ID# ZYHXYZ8) helped. Please I ask for your help and any consideration that you may afford me. (I'm still trying to get the bill and unauthorized cell charges corrected.

(I wanted to contact management before reaching out to the Louisiana Public Service Commission and FTC).

The account number is 318-938-5075-335, New Greenwood B.C.

The order details and recorded conversations should offer authenticity to my claim.

Thanks, Billie Breedlove, Church Finance Secretary(cell# 318-518-3153/church email [email protected]

I have had at&t home wifi for less than a month. Was working great until someone came to bury the wifi line outside. Now the wifi has been out since Tuesday May 17th. I called the same day it went out to get someone out to fix it. I was told an appointment was not available until Friday May 20th from 7am to 11am. I was frustrated because I work from home, and am a college student so I rely on my home wifi to get my work done for both. Friday May 20th at 7am I woke up and waited for the technician to come out. When 2pm rolled around and no one had shown up, I called. I was told the technician was running late and changed the time to 3:15-3:45. I was frustrated because I had somewhere to be and someone has to be home. My husband ended up calling off work to be home when the technician was there. Come 4pm NO ONE HAD SHOWN UP! We called again! This time they tell us, oh it looks like your technician canceled and we are not sure why. Um what? Its been 4 days with no wifi already. what do you mean canceled? We spent three hours in total on the phone trying to get someone to please just come and fix the Wifi that at&t messed up when they messed with it, and that we had been waiting on to be fixed for FOUR days and that we rely on heavily for business. Yet we miss out on work, call off, dont get work done on time etc. For four days to just be canceled on? Then finally at 7pm after being on the phone for 3 hours were told well nothing we can do. We can maybe come out on Tuesday May 24th. Excuse me? Maybe! I dont think so. Worst customer service I have ever experienced. Still dont know why we were "canceled" on after scheduling and waiting for four days. And still no wifi and no appointment to get it fixed, But best believe I know we will be expected to pay our FULL months bill the day it is due. HA what a joke. Most unreliable, unprofessional service I have ever delt with in my life. 0/10!

I went in to the AT&T store in Mayfaire located in Wilmington, NC as I need help with my phone. It kept saying not backed up and calls were failing to Android for meds. I have an iPhone. I am 84 and don’t understand technology. The manager had a lady formed visiting and seemed bothered that I was asking “stupid” questions. He was very rude and reluctantly “looked” and according to him fixed my phone. Once I returned home I realized my phone wasn’t working at all. I could not make or receive calls from anyone or text messages. I am certain he did something to my phone via my account. This phone is my lifeline and need it in case of an emergency. What he did is wrong and I still need my phone fixed as well as getting to the bottom of this incident.

An AT&T 'In-Home Expert', Mitchell Swanson, personally visited us on 4/28/22 to change our Cell Phone provider from Verizon to AT&T.

After several email exchanges to get the agreed plan right, he came back on 4/30/22 to confirm our agreement and to get us to sign (to fill his quota for April, he offered us $200 in discounts as long as we signed that day which we accepted).

The agreement was providing Unlimited Elite on each cell phone at $75 per phone less $10 for AutoPay & Paperless Billing, less $10 for Customer Owned Phone, and less $15 for Internet bundling (i.e., $40/phone). When asked what the approximate Fees & Taxes would be, he estimated $15. We currently have AT&T Internet 300 which he agreed to keep the same at $45/m. Also agreed was to add unlimited International Calling for $15/m (limited countries but included UK which was the main one for us).

On departing, when asked about when the International Calling would take effect, he stated he would do this as soon as he left the house.

His follow-up emails with the Plan details were incorrect and it took 2 further emails before he got it close, but even then, it had the wrong Plan Name (Unlimited Starter instead of Unlimited Elite which he offered us at $5/line extra as we are AARP Members - card shown to him - but keeping the same discounts, international calling, and internet).

When the estimated bill came, it bore little resemblance to what we had agreed hence several email exchanges did not put this right despite his assurance he would get it corrected. Also, we made a 21-minute call to the UK on the Sunday, 5/01/22, which was billed to us at $63 + tax despite the fact that we should have been on the International Plan from 4/30/22 evening.

Our actual bill (which comes out on 5/21/22 via autopay) is $239.16 despite Mitchell Swanson's email (4/28/22) quoted "Once Taxes and fees I would put you at $145-$150 a month for all services, internet and cell phones."

I have spent quite some time trying to get our bill corrected, both with the 'In Home Expert' who made the agreement with us, and to AT&T direct, but no luck, just assurances it would be done.

The Plan Quote sent on 4/28/22 was correct other than stating the Unlimited Starter plan instead of the Unlimited Elite as specifically agreed (quote gave $35/ cell phone + we agreed $5 extra for the Elite plan, hence $$40/cell phone).

Considering the amount of time sending emails, texts, and calls, we are extremely upset at this apparent switch and bait tactic, and no mention of when we would receive the $200 rebate despite repeated requests for an approximate date.

From some basic research, it appears that the 'In-Home Expert' may not work directly for AT&T, but rather a contracted salesman with given quotas to meet. During calls to him to ensure the plan was as per agreement, he stated that AT&T cannot provide the plan he agreed, but that he would resolve this and make sure we got what we agreed to; this has not yet happened and once the money is taken out in 4 days' time, we will have a very difficult job getting anything resolved.

The anxiety caused to my wife and I has brought on health problems.

In desperation, kindly help.

On Thursday 5/12/22 AT&T arbitrarily disconnected the above noted home land line _ this was NOT ordered! We have been trying since Friday AM to get this line reconnected and have spent numerous hours on the phone with AT&T to no avail. All bills are current and paid in full. Because of this decision, AT&T has left our home with NO service and unreachable. Would like to know why and who made this decision and how quickly can our phone be reinstated.

AT&T used a third party to change our home alarm service. The employee did not explain what he was doing other than he was upgrading our system. This made sense since the alarm hadn’t worked for years. We then began receiving bills from AT&T and brinks for an alarm system. We called to cancel the alarm with AT&T but they did not stop charging us. When I called today they were awful. Playing games. They blamed us for the problem. They would hang up on us or send us to another department that had nothing to do with home security. One persons accent was so bad. I couldn’t understand her. I asked over and over to speak to someone else but she refused. I was told AT&T doesn’t have that alarm system any more but I had to call and cancel or they would keep charging me. This isn’t the first time we’ve had problems. I tried to cancel the new phone service we signed up for today after all the trouble they gave us but was told they couldn’t do that because I didn’t know the pass code. It wasn’t a problem when I signed up for it. They had no problem taking the security answers.at one point I was told I have to call back tomorrow because that office is closed. I waited an hour and called them and the office wasn’t closed. This is absolutely the worst customer service I have ever received. I believe they may have committed fraud against my elderly husband. I’ve spent a total of 7 hours on the phone with them today.I’m going back to sprint even if it cost $100.00 more a month and doesn’t have a hotspot or allow calls in Canada and mexico

During installation the tech damaged my roof. I did not want the satellite on the roof, but the tech assured me that it would not leak. My service was not great at all, we didn’t have a good picture. A lot of times it would be out. I have called numerous time and spoke with customer service and tech support about the problem and still haven’t received any help or solution to the problem.

Att is such a substandard poor non-customer-oriented shady corrupt organization. The 4g phone that att sent me to replace the 3g phone has been horrible from day one of use, and att refuses to ameliorate the situation. First of all, att customer service said they sent me an Alcatel phone. They lied, or they have no clue what their employer is doing to shaft their paying customers. Att told me to call Alcatel to resolve my issues with the phone, and it was Alcatel that informed me that this crap piece of plastic junk is not an Alcatel phone at all, but some Junk OffBrand unit. After much harassment and advertising on how wonderful and what an improved level of functionality would be my experience with the new phone and 4g, Att refuses to provide a functional piece of telephone equipment to their customer. This so called ‘phone’ is less functional than the 3g phone att provided in the past. It is not even possible to look up phone information in this phone. Pushing the keys rarely results in the desired key appearing on the screen: instead, it is often necessary to push a key 13 or 14 times in order for it to register the expected key. When pushing a key, the cursor often skips several spaces making it necessary to keep scrolling and pushing the key to eventually get to respond at all, and to even stop at the expected choice. The features are not consistently available when trying to manage texts. Sometimes, you can select texts to delete. Other times , you only have the choice to delete the entire thread. Other times, you can only delete the message you are looking at. There are multiple other issues with this malfunctioning piece of plastic masquerading as a cell phone. This is insane, how badly ATT treats their customers, by sending out this ridiculous excuse for a 4g phone.

My name is Charles Tornes, Jr. and I am a long time customer of AT&T. On May 3, 2022 I placed a called to AT&T. I could not get a connection using my internet service. I reached someone in the technical department that ran a diagnostics on their end but could not fix the problem. I was told a technician would have to come out and it would not be a charge to me. The technician came out on May 4, 2022 and discovered I had simply a wire plugged in the wrong port. He plugged the wire in the correct port and this issue was corrected.

Today I received a bill and saw I was charged ninety-nine dollars. I called AT&T today and have talked to five different representatives and one of the representatives among the calls was a supervisor from billing that could not help. The billing supervisor transferred me to customer loyalty department. My problem has yet to be resolved.

I have had a prepaid phone with AT&T since 2014 never had a problem. In Feb. 2022 I tried to make my annual payment of $100.00 before my account expirers on March 1 2022, I was unable to access my account from my home computer, so I went to a local AT&T Store to get help, they were able to get into my account and I payed them $100.00 for the year was told I was good to go until Feb. 2023. That made my account to be $423.00 worth of phone time at 10 cents a minute. On May 4 2022 I received a email From AT&T stating my email address was no longer associated with my prepaid phone number. I tried to access my account online only to find out my service had been disconnected and I could not get into my account. I called customer service to find out why my service had been disconnected only to be told nothing, they refused to tell me why. I called 8 more times to try to get an answer and to find out what happened. I asked to speak to a supervisor multiple time only to be put on hold for 45 minutes to an hour waiting, and then being told the supervisor is busy and not able to help me. During this time on the phone with customer service my account was reestablished and i was able to see my account and it had no money in it, AT&T was asking me for money to activate my account. I called customer service again and I asked to be transferred to billing, after waiting for 40 minutes a woman named Rachel got on the phone and told me It is AT&T policy no refunds or credits to be given out, I asked why was my account disconnected and she said you need to talk to customer service and transferred me to them. Right now I am out $423.00 and no phone service.

I was going down HWY 190 on my way to work and there was one of your AT&t Bucket trucks in front of me. I heard a loud clank and Im not completely sure where it exactly came from be it from underneath the truck bucket/lift its self but right after I heard the noise I saw a huge metal square spiraling towards me and right at my eye/ chest level. I swerved but not before I heard it hit my car Im not sure exactly where it hit because I automatically ( once I swerved ) directed my attention to the semi behind me trying to make sure it had time to brake and not hit me. I heard the metal hit the road and after the driver corrected himself and his vehicle was back off the shoulder and on the lane waited a few minutes since he had slowed down and obviously saw what had just come off his truck. I waited several seconds before contacting the sheriffs dept I was waiting on the driver to pull over and stop. When he didnt I called the sheriffs dept. and told them what had happened aprox. where they could find the metal square ( It was at least 12x12 if not larger. Gave them the license plate # and told then the road your driver pulled off on. I didnt pull over and check the damages while I knew there would be some until about 3 miles down the road once pulling into work. Once again, I am unsure exactly where the metal piece shot out from be it underneath or the bucket/lift its self but it has to have broken off or snapped from somewhere given the noise it made and you could hear it snap. I will tell you had I not heard that noise I'd have believed it possibly could of come from one of the 3938 items that seemed to be just thrown in the back of that truck and unsecured best I could tell. I' nhavent heard back from the sheriffs office but you can contact them to see where they stand its Beauregard Parish sheriffs office My car is damaged the driver was very disrespectful and unprofessional not only by not stopping but by the way the represented the company and his lack of ethics with how the bucket of the truck was laid, the items thrown about the back end and nothing securing the items to the truck nor any sort of barricade to prevent the 5 gallon bucket and the safety vests crammed inside of it from flying out. I am attaching the aprox. location of the metal square ( when I go on lunch I will attempt to locate it and document the location before removing it for your records. The PD was also took down the location on their report Im not sure if they located it or not. The road and speed the truck was traveling the time it occurred and the license plate information as well as my contact info. I look forward from hearing from your company and its response/solution to this matter.

LOCATION: HWY 190 West. between HWY 3226 and the entrance to the PCA papermill.

Date: 04/29/2022 Time: Approx 8:33 AM

Truck License # C058100

Beauregard Parish Sheriffs Office # 337-463-3281

My contact info: Deane Gonzales 337-375-2509 Email: [email protected]

I have spent hours on the phone to get an AT&T technician to come to my house to check the fiber optic connection and change out a broken TV box. I made appointments for the technician to come on March 28, 2022, between 8 and 10AM, again on April 21, 2022, between 8 and 10AM and today April 25, 2022, between 10 and 12 AM. I had to take time off from work and on all three occasions the technician never came. Right now I have been on the phone for one and a half hour, to get an answer whether a technician is coming or not. The service of AT&T is deplorable, the respect for the client non existing and convoluted system to get a person on the phone infuriating.

At&T should be deeply ashamed and I demand a response. Incompetence is rampant.

Wireless cusomer service is non existent. Can't understand english. Put you on hold cause they don't understand. Talk over you!

They csn't understand system glitch. I can't log in, just esulate and hold!

20 + min a day online. They dom't listen tired of repeating and repeating no u s a support! Deplorable. On hold again listening to ads!

Sorry I cme back! Just care about selling, not customer service!

I filed a bbb compliant. Social media is now ignoring me. Number buzy busy no response on twitter,

We contacted AT&T requested Fiber, when service arrived to install, we asked

to be sure they were installing Fiber, they replied no, so we canceled and waited

until the Fiber could be installed. now AT&T is demanding their equipment back

we DO NOT have any equipment. I have talked online 3 times with the help dept.

each time they tell me its fixed, it is not, I have walked into the brick-and-mortar

store 3 times and each time I'm told its fixed, now they have turned it over to

collections and I'm getting threatening phone calls. "You have 48 hours to return

said equipment or else" If I had Equipment, I would gladly return it.