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AT&T Customer Service

1537 Reviews

AT&T Inc.

575 Morosgo Dr., NE Rm 14f67
United States - 30324-3300

Customer Support Phone Numbers

+1 800 288 2020(Customer Service)
46 65
+1 888 333 6651(Order New Wireless Service)
1 0
+1 877 782 8870(Check Wireless Order Status)
2 0
+1 314 925 6925(Support For Travel Abroad)
1 0
+1 800 901 9878(AT&T PrepaidSM)
6 8
+1 844 827 7057(Order New U-Verse TV Service)
1 0
+1 866 861 6075(Order New Internet Service)
1 0
+1 800 331 0500(Wireless Customer Service)
14 32
+1 866 294 3464(ConnecTech PaidTechnical Support)
2 0
+1 866 435 3264(Dial-Up Billing & Payments)
1 0
+1 877 990 0041(Order New Fixed Wireless Internet Service English)
1 0
+1 866 861 6075(Order New Digital Phone Service)
1 0
+1 866 975 0050(AT&T PREPAID Wireless Home Phone)
1 0
+1 855 288 2727(Digital Life)
1 0

AT&T Complaints & Reviews

AT&T / two unauthorised charges to my credit card so far.

@RalphJune1 on Nov 14, 2018

Complaint is concerning a prepaid sim with the number: 1 682 330 9416. While on holiday in America in September I went to the AT&T shop at grapevine mills grapevine Texas and asked for a pre paid sim for the 3 weeks I was there, so 1 month was more than enough. The employee asked what I...

AT&T / customer service

Chuck Edwards on Nov 5, 2018

I contacted AT & T on 10/31 via the web portal at My AT&T. Spoke with Jessica who was sympathetic to my issue and offered a good deal of information in resolving my issue. She suggested I contact Customer Loyalty as we have been AT & T customers for better than 20 years with cell phone...

AT&T / telephone scams started after filing an insurance claim

Kate Sorren on Nov 5, 2018

When filing a insurance claim to replace an insurance damaged iPhone we were met with an incredible struggle from the insurance company. First they wanted proof by my texting them a copy of my drivers license. This wasn't enough, then they wanted the last four digits of my SSN. They...

AT&T/Direct TV / direct tv

4Jackbear on Oct 31, 2018

On October 10 I paid my direct tv bill by phone as I have always done. I then, on the same day, called customer service to inform that I would be going to Cox Communications cable/internet on October 11. I was transferred to the "Cancellation" Department. I spoke with a male and he assured...

AT&T / at&t, internet, directv and u verse tv

Ryan1992 on Oct 25, 2018

As a current premise technician in Springdale Arkansas, our management pushes us to get the job done as quickly as possible. They want the minimal effort done in the shortest time to increase the number of customers in Northwest Arkansas. They are not concerned with the number of repeat...

AT&T / service representatives and supervisors

Rebecca Ingram on Oct 23, 2018

I have used At&t services for years. I have two cell phones with the company. Your company provides the poorest service and the most inaccurate service that I have experienced in a long time. I share the service with my daughter and granddaughters. Together, we have six mobile phones and...

AT&T / wireless service and billing

Adel K on Oct 19, 2018

I added a new line to my account on Sep.12.2018. I asked the representative not to activate it until September 26th, 2018. When I received the bill, they charged me for the line although it wasn't activated it. Later, when my wife put the simcard in a phone on October 4th, 2018, she...

AT&T / billing, internet, phone & chat service

Rebecca Kelly on Oct 17, 2018

Lost internet on Sept 6, 2018. Called AT&T and was told my modem and router were bad. Went and bought new modem and router. Still nothing. Called AT&T back and was redirected to an automated system that stated they were aware of an outage in our area and estimated repair time was Sept 16 @...

AT&T / customer service

Linzk on Oct 16, 2018

I recently added a line and updated my phones and Att switched which number each phone should have gotten. This took ATT 5 hours to figure out and after multiple disconnections and me having to call back. I had to end up going to the store. Also to get the new phones delivered to me...

AT&T / vesta charge

Scott Latham on Oct 13, 2018

I have it any other rides transaction of $38.97 for a AT&T Vesta I have had three of these transactions without my permission or approval I called AT&T and they said they couldn't help me at all I told him and I can call the bank and said listen I did not approve or give...

AT&T / billing, never received a paper statement

Char L on Oct 10, 2018

AT&T has not complied to my request of a paper statement and I do not pay bills over the internet. We are in our 70's and do not use the internet to receive or pay bills. Talked to many many Agents and all have promised paper statements by a certain date and I have never received one. The...

AT&T / chat service

kkans on Oct 8, 2018

Just got off the chat service (Oct. 8, 18; 9:30pm) to get a detailed bill for my wireless service (the new bill format is not acceptable for my employer to process reimbursements). The chat agent was arrogant, rude, sarcastic and outright lying that he checked on the community forum and...

AT&T / wireless

Romayra on Oct 8, 2018

My name is Romayra E. Warner. My wireless number is 407-865-0965. Two weeks ago I received a text message from at&t stating my bill is now do. I opened the text and to my surprise the bill was $1800+. I immediately contacted at&t and was cold transfer from one person to another...

AT&T / internet services turned off

Jane Kotarski on Oct 3, 2018

I have reiterated my story to so many associates over the past year that it is challenging to have hope that any one at att would take it seriously. First, I have literally been on hold for hours and listen to what a valued customer I am. I initially had hope that I would have guidance and...

AT&T / worst company ever I hope your headquearters burns with everyone in it

Alejandro12 on Oct 3, 2018

worst costumer service ever, ive never exerience such such bad service in my intire life is a shame, ive wasted 9 hrs of my life to solve a problem that is not even my fault and no one in any department knows how to fix it. im sure that to work for you guys your requierment is to be a...

AT&T / wireless service

Patrick R Caffrey on Oct 2, 2018

Wireless service-I had an issue with my phone and service. I called last week to resolve it. I was given a solution that I could trade in my current 6S Apple iPhone and get the seven iPhone for a cost of $140. I am formed the customer service agent-retention agent-that I wanted to do some...

AT&T / unauthorised credit card charges by vesta at&t

Katy993 on Oct 2, 2018

Recently I was charged 32 USD on my multi-currency credit card which I had got from my country. I bought the sim around two months back and am a student here. I making separate payments for at&t phone charges and yet some company called Vesta At&T has deducted 32 dollars from my card...

ATT / prepaid

MarinaTaran on Sep 27, 2018

I bought prepaid to use while I was in the usa. Before leaving the country I turned it off. Being back in ukraine I saw the bill of 45$. Tried to contact att, no reply whatsoever. The only way to get in contact now is through the phone (landline). I'm now in ukraine. Can not do thi...

AT&T / direct tv/directv now

ATT Is The Worst on Sep 27, 2018

I received a letter from Credence Collection regarding my AT&T Direct TV account last week after receiving two emails in the past month from AT&T to confirm my account is not in arrears. Please note: my account has never been in arrears. I am beyond irate this account has been turned over for...

ATT Uverse / merge account with ex-husband/smart limits access

CandiceKS on Sep 27, 2018

For approximately 1 year I have been trying to get at&t to remove my ex-husbands acct info from my sign on. I transferred my and my son's numbers to my own account when we divorced. At first, only my own account info appeared when I logged into my at&t online. Then approximately 3 year...