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AT&T Customer Care Service

AT&T Inc.

575 Morosgo Dr NE Rm 14f67
Atlanta
Georgia
United States - GA30324-3300

Customer Support Phone Numbers

Phone:
+1 800 331 0500(Wireless Mobile) 1 1
+1 800 901 9878(Wireless GoPhone) 0 1
+1 800 288 2020(Digital TV/Internet) 26 22
Customer Service

Wireless Mobile
Customer Service:
+1 800 331 0500
Order New Service:
+1 888 333 6651
Check Order Status:
+1 877 782 8870
Support for Travel Outside the U.S.:
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AT&T Complaints & Reviews

AT&T / Cable still not buried after over 3 months. One excuse after another!

Ca
carolthurber on Feb 24, 2017
Have been waiting over 3 months to have cable buried that AT&T promised to have done in a week. After numerous calls regarding cable needing to be buried for not only safety but aesthetics as well, I've still got this ugly, dangerous cable hanging out on my front lawn. All I get from AT&T...

AT&T / Business phone service -

Ds
Dschott on Feb 23, 2017
Our company - Anderson Machinery Co Acct #171-800-3346 001; Corpus Christi, Texas.. is now on day 4 of no phone service. On Monday February 20th before 8am.. a thunderstorm took down all electricity.. it was restored at 12:30pm.. except for the phone service . On Tuesday, Feb 21st.. 8:35...

ATT / TV and Internet service

Wi
Wilfredo Feliberty on Feb 21, 2017
I completed a 1 year agreement with AT&T paying $89.00 per month. After 1year contract was completed my bill doubled to about &180.00 a month. I cancelled 30 days after my first bill. I was refunded my overpayment as I always paid early. After a few month I noticed I was in collections for...

AT&T / DSL Service for small business

Jo
joosoebang on Feb 21, 2017
I brought my old modem and requested for same kind of service when I moved my store to a new location. The old modem is the one still being used at this location. But AT&T Charged for a new modem which I did not even receive, and increased internet service fee without a notice or my...

AT&T / AT&T commercial

Up
upset225 on Feb 20, 2017
Would you please take off the disgusting ATT commercial with the guy screaming in the shower. I have to mute my tv every time it comes. What is the ####ing reason you have people screaming at us on your commercial. It makes me HATE your company. I would switch to another internet/phone...

AT&T / Unauthorized charges

Da
Dale Horne on Feb 17, 2017
Robert Horne 1103 Bern Circle Anderson, SC 29626 dalehorne123@gmail.com We cancelled our service. AT&T waited 3 months before disconnecting. This ran up a bill of over $2, 000. We continually complained. They finally reduced the charge to $1500. They ignored our complaints and turned thi...

AT&T / Account was never put on vacation hold after 2 phone calls and an att autopay showed paid with AT&T but never deducted from our bank account

De
Debbie Perrine on Feb 17, 2017
I called in December 2016 stating that I would like to put our att uverse tv, internet and home phone service on vacation hold from January 10, 2017-March 22, 2017. I spoke to someone in early February in regards to our January bill and was told it would go on vacation hold on the next...

AT&T / Installation of neighbors at&t services.

Me
Memow on Feb 2, 2017
ON 12/31/2016, AT&T stretched a utility wire from the utility pole on the west side of my yard, across our backyard to our neighbors house on our east side. WHY? There is an utility pole in the east side neighbors backyard. TWO weeks later an AT&T employee came to complete the work of...

AT&T / Unethical behavior, unauthorized phone charges

Ch
chokolyte on Jan 30, 2017
On 12/29/16 I went in to upgrade my old phone. The cashier informed me that there were a few free gifts which came with the purchase of the phone I was getting. I was excited about the free gifts, who wouldn't be. My husband & I were there for over 3-4 hrs listening to this cashier talk...

AT&T Direct TV / Internet cable

Ma
margaret lipsie on Jan 23, 2017
Broken contract... I have been with this company for as little as 120 days and i have had nothing but broken promises. I was promised excellent service, i have had none as i have come to find out so i have been told because of where i live (Being in the heart of the city) (Not even in the...

AT&T Internet / Unethical behavior

Ne
Netlace on Jan 21, 2017
Since our new home was built and our "landline" service in 2012 was installed we have had constant issues. First off we were not informed we had a uverse line installed and not a landline. The line has terrible static, can hear clicks when in use and even heard others talking. Bank account...

AT&T / Customer service

Da
Darrell Kidd on Jan 21, 2017
My mother in law was told after making a payment of almost $400 that she would have service again, but what they fail to mention until after payment was made and processed that they would require a deposit of almost $400. The whole bait and switch. Then when i chatted with a representative...

AT&T / Landline service

Ch
Chris Stubbs on Jan 19, 2017
From my complaint to the FCC: Three weeks ago my phone service with Brighthouse was interrupted, and in a weeks' time they could not restore. Disgusted, I called A. T. & T. and they ported my number over from Brighthouse promising installation by the 12th. They didn't show up. When I called...

ATT / At&t's inability to perform issues on accounts without repeated calls

Pe
PeggyP on Jan 17, 2017
On September 9, 2016, I requested the internet services on my parents account be disconnected. My Mother has Alzheimer's and no longer is capable of using the internet and hasn't been for most of 2016. As of December, ATT still were billing for this charge after my lengthly conversation...

AT&T / Fraud

Th
Thomasvannorman on Jan 15, 2017
my name is Thomas I live in an apartment building, our neighbors that live several buildings down from us, that were friends at one time, had problem's with there ATNT phone some one hacking in there e mail. ext. and when she asked customer service they said they wasn't suppose to say thi...

AT&T / Billing

Ca
carterhasscents on Jan 14, 2017
Re: Acc't # 124242463 05 Jan 2017: I rec'd an email "confirmation summary a new order or service change" and a charge totaling $923.27 (9 Jan 17) is listed for 'combining services' which I DID NOT request. Two add'l charges were previously deducted for $64.41 (5 Jan 17) and $43.91 (5Jan 17...

AT&T / Apple watch and ipad mini bait and switch

Aa
Aaron Greberman on Jan 12, 2017
I went to the store to buy my daughter an iPhone around Black Friday. Jasmin at the AT&T store in the Andorra Shopping Center in Philadelphia, PA told me that because I was buying a phone, I could get an iPad Mini and an Apple Watch for $80 plus taxes. What a great deal! This is a classic...

AT&T / ATT Uverse

Ch
Christy Bell on Jan 6, 2017
AT&T offers free internet services to low income families. But require loyal paying customer to foot the bill of $50 dollars plus tax. AT&T U verse is currently offering a promotional plan where new customer's can take advantage of U 450 with 3 boxes, internet & home service for $199...

Direct TV and AT"T / Home service

Fr
Francell on Jan 4, 2017
Good Morning, I am writing this complaint against this company for fraud, and steeling money with out my knowledge from my checking account. I had uverse, in our family home for some under my mothers name. She passed in may of 2016-and I then change the account in my name. This is during...

AT&T / Wireless - unethical, deceptive, abusive regarding bogo order that was not processed properly by agent

Ke
Kendra Clopton on Jan 4, 2017
I could not be more disgusted with at&t than i am right now! After 8+ years as a wireless customer — - this is pathetic! I called on 12/24 to put in an order for upgrades & the bogo deal that expired that day. The agent, samantha #sf6960, assured me that everything would be processed...

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