This is our second complaint. The first was a month ago. Ever since AT&T took over billing for Direct TV, it has been a nightmare. We have auto-pay yet they still send us "overdue" notices and threaten to disconnect our Direct TV. The phone call a month ago was to a young woman in the...
When I signed up for service I was told that I could get all the channels that I had they could do for less than $100 a month. My bills were $123 for the last 3 months now they say there $134 now it's over $243 this month. Whet in to pay the last 2 days and they said that they would take...
Called for a new router using what is suppose to be a landline. When I called the voice said "are you calling about the service connected with the account"... Silence... No number given. We could connect to the router but not the internet. Said they would ship one out and it will arrive...
i am tired of calling these two companies to solve the problem. they don't answer, disconnect, you wait for hours on the phone and when you talk to someone not more than 15 minutes, they disconnect in the middle of the call. reps now are aggressive some from far east which mostly do not...
My name is patricia Wilder I have AT&T for over 11 years. They have shut my cell phone off twice and charged me a phone bill last month that they cut my service off to and again this month! I have no understanding how I can be charged for two months that I didn't have service. My phone...
Today I came home to my service with AT&T being interrupted! I have been in touch with AT&T regarding s restoral credit of $35.00. I initially contacted customer care through chat in which I got nowhere so I disconnected chat, reached out through chat again in which I was told by the...
I initially wanted TV and internet in my home. First technician stated he could not install because I wanted dish to be erected off my home. Second technician stated he couldn't help because there had to be fiber optic lines running throughout my yard and he couldn't help me...
I've been with AT&T for my cell phones for 2 years and their customer service has always been subpar. Today I wasted another 75 minutes on the phone with a representative that reported he couldn't access my account or bill as the system is having problems.
I guess he got frustrated too a...
Complaint is concerning a prepaid sim with the number: 1 682 330 9416.
While on holiday in America in September I went to the AT&T shop at grapevine mills grapevine Texas and asked for a pre paid sim for the 3 weeks I was there, so 1 month was more than enough. The employee asked what I...
I contacted AT & T on 10/31 via the web portal at My AT&T.
Spoke with Jessica who was sympathetic to my issue and offered a good deal of information in resolving my issue. She suggested I contact Customer Loyalty as we have been AT & T customers for better than 20 years with cell phone...
When filing a insurance claim to replace an insurance damaged iPhone we were met with an incredible struggle from the insurance company. First they wanted proof by my texting them a copy of my drivers license. This wasn't enough, then they wanted the last four digits of my SSN. They...
On October 10 I paid my direct tv bill by phone as I have always done. I then, on the same day, called customer service to inform that I would be going to Cox Communications cable/internet on October 11. I was transferred to the "Cancellation" Department. I spoke with a male and he assured...
As a current premise technician in Springdale Arkansas, our management pushes us to get the job done as quickly as possible. They want the minimal effort done in the shortest time to increase the number of customers in Northwest Arkansas. They are not concerned with the number of repeat...
I have used At&t services for years. I have two cell phones with the company. Your company provides the poorest service and the most inaccurate service that I have experienced in a long time. I share the service with my daughter and granddaughters. Together, we have six mobile phones and...
I added a new line to my account on Sep.12.2018. I asked the representative not to activate it until September 26th, 2018. When I received the bill, they charged me for the line although it wasn't activated it. Later, when my wife put the simcard in a phone on October 4th, 2018, she...
Lost internet on Sept 6, 2018. Called AT&T and was told my modem and router were bad. Went and bought new modem and router. Still nothing. Called AT&T back and was redirected to an automated system that stated they were aware of an outage in our area and estimated repair time was Sept 16 @...
I recently added a line and updated my phones and Att switched which number each phone should have gotten. This took ATT 5 hours to figure out and after multiple disconnections and me having to call back. I had to end up going to the store. Also to get the new phones delivered to me...
I have it any other rides transaction of $38.97 for a AT&T Vesta I have had three of these transactions without my permission or approval I called AT&T and they said they couldn't help me at all I told him and I can call the bank and said listen I did not approve or give...
AT&T has not complied to my request of a paper statement and I do not pay bills over the internet. We are in our 70's and do not use the internet to receive or pay bills. Talked to many many Agents and all have promised paper statements by a certain date and I have never received one. The...
Just got off the chat service (Oct. 8, 18; 9:30pm) to get a detailed bill for my wireless service (the new bill format is not acceptable for my employer to process reimbursements). The chat agent was arrogant, rude, sarcastic and outright lying that he checked on the community forum and...
