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AT&T Customer Service

AT&T Inc.

575 Morosgo Dr., NE Rm 14f67
Atlanta
Georgia
United States - 30324-3300

Customer Support Phone Numbers

+1 800 288 2020(Customer Service) 53 85
+1 888 333 6651(Order New Wireless Service) 3 2
+1 877 782 8870(Check Wireless Order Status) 5 1
+1 314 925 6925(Support For Travel Abroad) 2 1
+1 800 901 9878(AT&T PrepaidSM) 8 9
+1 844 827 7057(Order New U-Verse TV Service) 2 1
+1 866 861 6075(Order New Internet Service) 1 5
+1 800 331 0500(Wireless Customer Service) 16 36
+1 866 294 3464(ConnecTech PaidTechnical Support) 4 1
+1 866 435 3264(Dial-Up Billing & Payments) 3 3
+1 877 990 0041(Order New Fixed Wireless Internet Service English) 1 1
+1 866 861 6075(Order New Digital Phone Service) 1 5
+1 866 975 0050(AT&T PREPAID Wireless Home Phone) 2 2
+1 855 288 2727(Digital Life) 2 1
Plus

AT&T Complaints & Reviews

ATT — rewards cards

I receive my 2nd reward card and it do not work.The 16 numbers they printed do not match any when you try to activate.I call many times to the rewards center and was very disappointed.With the system to get the card activated.Machines can not do it all some time you need a human touch. I got tired of virtual trying to do when yo need a human.Thanks

Telecommunications  · Nov 06, 2019

ATT.com — long distance service

In July my long-distance service was removed from my account, I didn't authorize anyone to make any changes to my account or did I call, Bill has been incorrect from then on Plans and Services$15.81 AT&T Long Distance Service$23.26Account Details| [protected] Print Previous Bill Activity...

Telecommunications  · Nov 04, 2019

AT&T — internet service

AT&T current bill issued 10/15/19 unexpectedly increased by $33.11. Invoice displayed reason due to removal of a "$30 off promotion having a 12-month duration (expires Mar 19, 2020)" with a vague/cryptic note: "Promotion removed on Oct 15 - previous credit reversed". The promotion has been...

Telecommunications  · Oct 28, 2019

AT&T — internet and land line

AT&T is victimizing its customers with illegal sales tactics such as lying about products and services in an attempt to reach sales quotas. There appears to be a "do whatever it takes" approach to sell products at AT&T without any regard to their ability to deliver on those...

Telecommunications  · Oct 27, 2019

AT&T dba Direct TV — failure to return my credit amount

Direct TV customer for several years. During that time I was signed up for autopay with no problem. A few months ago I began receiving bills from AT&T for my Direct TV service When I get bills, I pay them. So I paid them. They kept billing, I kept paying, for about 6 months. Whille...

Satellite & Cable TV  · Oct 26, 2019

AT&T Uverse — equipment return

I cancelled my account after it was shut off on new years eve of 2017, the bill was apparently over due. I paid the account and when it had happened previously it was turned back on soon after. Nothing happened after a couple of hours so I called customer service. I ended up on the phone...

Telecommunications  · Oct 25, 2019

American Telephone & Telegraph — uverse cable tv, landline phone, and internet bundle mistakes & excessive activation fees

October 22, 2019 2317 Royal Road Deland, FL 32724 AT&T PO Box 536216 Atlanta, GA 30353 [protected] Dear Sir/Madam: In September we went to our local AT&T store to get some more cellphone lines, and the representative, Vishaud, noticed we were paying way too much for Uverse TV & Internet...

Telecommunications  · Oct 23, 2019

AT&T — extremely rude and incompetent AT&T customer service person

I called AT&T's Customer Service # [protected] today, 10-23-19, to try to get some idea about why my 87 year-old mom's phone bill was so outrageously high. After being forced to listen to the recorded nonsense I was finally put thru to Shykeria - a very nasty attitude rude young...

Telecommunications  · Oct 23, 2019

ATT — cnn

At&t owns cnn they are the worst news company on tv I have been a at&t customer for fifty one years and stock holder for twenty years I will not support you in any way if you can't do something about cnn and the management they are a anti american as they get do a dijustice to every...

Telecommunications  · Oct 18, 2019

AT&T — wrongfully charged for services

In June of 2017, I went to the store at 86th and Cottage Grove to discuss the problems I was having with Direct TV. I was told that I could switched to Uverse without any transferring fees because Direct TV and Uverse were both agencies of the parent company AT&T. So I switched to Uverse...

Telecommunications  · Oct 15, 2019

AT&T — billing (phone)

Dear Sir I stopped my AT&T autopay at your point of sales (Bellview Sq. Mall, Bellview, Washington) on August 25th. I have all the relevant reciets MY number was [protected] The Store manager told me that the service had been stopped. I realize that I made 2 additional $40 payments after...

Telecommunications  · Oct 15, 2019

AT&T — cable tv

I called them on friday (10/11/19) when my tv reception went out. The young lady in billing department spoke poor english. I had difficulty understanding her! She asked her questions and I told her I had already done all the steps she suggested... She told me she would send a tech out to...

Telecommunications  · Oct 14, 2019

AT&T — cancelling phone service

My poor 84-year old mother lost her AT&T phone, and reported it lost on 6/10/19. They continued to bill & harass my mother for several months after the phone was lost. Several visits to the store and phone calls to Customer Service (an ironic name for what they do), and yet we still can't...

Telecommunications  · Oct 12, 2019

AT&T Direct TV — customer service/ I recorded being lied to, for proof.

Re: I have recordings of broken promises Options JG1983 JG1983 Contributor Post options menu Oct 7, 2019 11:02 PM I have recordings of broken promises. I decided to start recording conversations I have had with your CSRs because they promise things, and don't follow through. We have been so...

Telecommunications  · Oct 09, 2019

AT&T — charging for addition service that was supposed to be canceled over a year ago

Upgraded my iPad mini to an iPad mini 4 last July and followed the directions of the agent to transfer the new iPad to the old number. He actually actives the SIM card as a new line instead of An upgrade on existing number so a new a third new line was added but was told it would be...

Telecommunications  · Oct 09, 2019

AT&T unethical behavior, misinformation and poor service. — misinformed about internet service and given the runaround

Re: (Complaint) FYI, I hate making complaints but as 45-year long loyal customer who loved AT&T until now, I have no choice. Being disabled it would be appreciated if someone gave me the courtesy and took the time to read this and address it. Thanks. 10-7-19 Dear AT&T As former law...

Internet Services  · Oct 07, 2019

ATT — I am complaining about my visa reward card.

I am complaining about my Visa Reward Card. I was promised I would receive the card after 3-4 months of continued service. I had ATT and switched to Comcast. I am on a fixed income and my bill with Comcast was increasing. I saw the ATT commercials and received calls about better rates. I...

Telecommunications  · Oct 04, 2019

AT&T — wireless phone and dsl

Was sent a hotspot to help with the terrible service that I get with DSL. This resulted in a huge run around, and I'm probably on my tenth call totey and resolve the issue. I returned the hotspot within the time allowed, and was told by EVERY rep I've had to speak to, that my billing would be...

Telecommunications  · Oct 03, 2019

American Telephone & Telegraph — increased contract charges I did not agree to

AT&T's charges for landline phone+internet+basicTV have gone up and up and up. I am locked into a contract. I was told the price would go down but instead it has gone up. This month it is $146. I am 83 and a widow. When the contract is up next year I will try to find someone cheaper. Can...

Telecommunications  · Oct 03, 2019

AT&T — cancellation of service

I was told by a sales rep I have a month try out period if I add a new service and want to cancel it, i should not be charged for anything. then I added Internet 25 & Uverse TV bundle package. after installation, I found out the room I really need TV service cannot be accessed by cable. so...

Telecommunications  · Sep 30, 2019

AT&T — billing department

I have had AT&T for years in Florida and Michigan. I recently purchased a home in Senoia, Georgia. I now have an AT&T/Direct TV package. In April the internet and TV was installed. I have had problems in the beginning with the billing. I received a free NFL package for the first...

Telecommunications  · Sep 27, 2019

AT&T — sporadic, unreliable phone & texting services

Cell phone service getting worse. Texting and phone calls do not go through. Text & phone messages sometimes show up a day or two after they were originally sent. Problem area is around Lowell/Spain neighborhood of Albuqueruqe, NM (zip code 87111). Georgia O'Keefe Elementary school gets no...

Telecommunications  · Sep 26, 2019

ATT — mobile device activation fee

Several weeks ago my wife passed away and I called AT&T to discontinue her cell phone service. I told the person on the phone that I wanted to discontinue the phone and at the same time purchase an apple watch. He said that I could go into the AT&T store in Heath, Ohio and take care of...

Telecommunications  · Sep 26, 2019

AT&T — att mobile

I called att mobile on July 18, 2019 to upgrade my phone. I was told that I qualified for a buy one get one free promotion. I was told that my husbands number could be transferred to the free phone. Before the conversation was over, the lady told me the free phone would have a new number...

Telecommunications  · Sep 26, 2019

AT&T Mobile — scam

We switched back to at&t mobile on 3/31/19 at Costco when they had a promotion to buy 1 phone get 1 free. We created 4 new lines. On 4/ 3at&t sent me a bill for 1882.79. I called and spoke to a rep who could't locate the account # from the bill said don't worry about it she had another acct...

Telecommunications  · Sep 25, 2019

AT&T — uverse

I returned the equipment per their instructions after cancelling my service. They sent me my Final Bill, which I assumed (apparently in error) that my AT&T account was taken care of and no longer an issue. They are now attempting to charge me for the equipment. I contacted them, tried to...

Telecommunications  · Sep 24, 2019

ATT — installation of the internet and phone service.

Hello my name is MIchael living in south Florida. On 9.2.19 I called in to place an order for service for internet and phone . After speaking with the gentlemen, he advised me that he would need to send me an email with the earliest available date. The date he game me was a week later on...

Telecommunications  · Sep 22, 2019

AT&T — service suck

I ordered a phone on September 4. O ordered the iPhone XR in yellow. About a week and a half after I had been without a phone I called to check the status on my phone and was then told it would be here in a day. When it did not show up we called again and then they said it was on back...

Telecommunications  · Sep 18, 2019

AT and T — account number [protected]

This account was supposed to be closed in June. It apparrently wasn't even though I moved and had a different provider. I will not pay for a mistake by someone there. I also went to the hospital in June for an extended stay due to a pulmonary embolism that almost killed me. Because I could...

Telecommunications  · Sep 18, 2019

AT&T — internet

Due to a move, I called AT&T to cancel my internet service for the business at the first of July. I spent 1 hr and 20 mins. on the phone. Account no. is [protected]. After receiving another Bill I called again and was told there was no record of my cancellation and I would have to pay for...

Telecommunications  · Sep 16, 2019

AT&T — internet

On 9/10 my internet stopped working which also means my cable stopped working since it runs off my internet. ATT was notified via phone on 9/10 and scheduled a technician to come out on 9/11. On 9/11 a tech came out and was at my house for less than 10 minutes. He said it was the main line...

Telecommunications  · Sep 15, 2019

AT&T — new prepaid service.

Ordered AT&T $25 / 8gb per month pre-paid online promotion September 10, 2019. Received and installed sim September 13, 2019. First, instructions included with sim had no relevance to the promotion. Dialed 611 and was told via automated service I had no balance paid and needed to pay. $300...

Telecommunications  · Sep 14, 2019

ATT — wireless phone service/upgrade

I contacted ATT online chat to clarify info regarding upgrading my phone I am including transcript of the conversation I had with 2 people(one was supposedly a manager) I contacted ATT because a year ago when I signed up for service I told them I wanted the plan where I could upgrade my...

Telecommunications  · Sep 13, 2019

AT&T — “customer service”

At&t received my address after my ex-husband's mail was forwarded as the la féria, tx, post office provides it. Without my permission and without my ex's authorization, they changed the records to my address. I called to straighten out the problem. The rep, second one to answer with the name...

Telecommunications  · Sep 10, 2019

A T And T — unethical behavior

I went with AT&T wireless because they had a buy-out plan. What a joke! I lost almost $1000 with this scam. They didn't pay what they said they would on my phone and didn't pay anything for my daughter's. She mailed her old phone in and since they couldn't find it, wouldn't pay for the...

Telecommunications  · Sep 08, 2019

AT&T — uverse

I moved to a new community that is AT&T exclusive. I placed my order for UVERSE online the day I moved in 8/29/2019. AT&T gave me an install date of 09/10/2019. I've called twice requesting an earlier date due to my disability. I see installers in my community daily, sometimes just sitting in...

Telecommunications  · Sep 06, 2019

AT&T — home phone landline, not uverse

I have spoken to 4 different representatives and none of them could help. I kept being transferred to the billing department they said, but it never happened. The 4th guy hung up on me. After chatting on line with two agents the rep finally understood it was regarding my home phone and he...

Telecommunications  · Sep 06, 2019

ATT Store — unethical behavior in regards to purchasing an apple phone

o/a 24 June 2019 I had purchased an Apple XR phone outright from the ATT Store listed above. Before deciding whether or not to purchase this phone, I was concerned that I couldn't unlock the phone since I needed this phone for work due to frequent travels to Asia and Europe. The sale...

AT&T — promotional gift

On June 15, 2019, I was promised a s gear 2 smart watch. I was excited, with this was the agreement I just try direct tv on my mobile phone. I had paid about $37 dollars and try to use it on my phone. Direct tv didn't work on my phone. I waited until the end of the month, called and...

Telecommunications  · Aug 30, 2019

ATnT — mobile phone connection with “atnt frauds”!!!

We took 2 phone lines connection with atnt in nyc USA under the promotional plan of 80$ all included for 2 shared lines with 9 gb internet each and ever since we are being cheated with being over charged, and given 8gb as shared internet instead of individual and everytime we call the...