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AT&T Customer Care Service

AT&T Inc.

575 Morosgo Dr NE Rm 14f67
Atlanta
Georgia
United States - GA30324-3300

Customer Support Phone Numbers

Phone:
+1 800 331 0500(Wireless Mobile) 8 16
+1 800 901 9878(Wireless GoPhone) 4 4
+1 800 288 2020(Digital TV/Internet) 36 45
Work days:
Mon12:00 AM - 12:00 AM
TueClosed
WedClosed
ThuClosed
FriClosed
SatClosed
SunClosed
Customer Service

Wireless Mobile
Customer Service:
+1 800 331 0500
Order New Service:
+1 888 333 6651
Check Order Status:
+1 877 782 8870
Support for Travel Outside the U.S.:
More...
 

AT&T Complaints & Reviews

AT&T Communication / bad customer service over >3 months, return purchased modem

Fe
Fenton Heirtzler on Dec 10, 2017
Around August 25, 2017: I called AT&T to discontine service because of pending relocation from Palo Alto, CA to Kingsville TX. The AT&T representative instructed me to return my modem to the closest UPS outlet. I returned the modem, but had overlooked that I had actually purchased it three...

AT&T / directv/at&t cell phone bill

Mo
Mother3 on Dec 9, 2017
I order Directv in October in speaking to the Representative I was told about the promotion that was being offered by AT&T BOGO cellphone because internet wasn't offered in by area. It took it took over a month to received the phones no one from Directv or AT&T could help me. When I...

AT&T / closed captioning covered up

Lo
Lorraine Clopp on Dec 7, 2017
There is too much advertising during a broadcast making it impossible to see the closed captioning. They always put overlays at the bottom of the screen and covers the closed captioning. It interferes with trying to follow what is being said, whether it is news, or a sit-com, drama, movie...

AT&T / customer service/ordering/delivering

Ka
Karen_Ballard on Dec 4, 2017
So I went into my local AT&T store on the 9th of November, I believe, for what I thought was a simple upgrade. However, the IPhone X was currently on back order, no big deal, right?! Wrong! Everything was fine, order was shipped with tracking number even faster the. I was told! Yay!! Wrong...

A T And T / directv now/mobile hotspot/wifi/4 sim cards to transfer cell phones from t mobile

Ki
KishaLS on Dec 4, 2017
Nov 22, 23, 24, and 25. I spoke to multiple reps. One named Anthony, today someone named Chance, a supervisor in the Bahamas (I think), and like 3 other reps, a store rep named Biance on Lake Mead in Las Vegas, and her store manager. None of whom could find my order, see my account, tell...

ATT / lying customer services representatives

Pa
Paula8# on Dec 3, 2017
First time calling AT&T and asked to add a 3rd line to the plan, I asked how much would it cost me monthly, the customer service said it was free to add a 3rd line if I was using my old phone. Numerous times I have asked to make sure that I would not be charged any monthly fees for adding...

AT&T / exposed copper wire - on property

De
Desiree Mungra on Dec 2, 2017
My name is Desiree Mungra, I resides at Quadrille villas in 8032 Ambach Way, Hypoluxo, Fl. AT&T installed a box for fiber optic connection on Quadrille villas property, I was taking my morning walk on the compound when my foot got caught in exposed copper wire. Fortunately when the wire...

AT&T / 864-303-2823 tv, internet, phone bundle.

Th
theangelporch on Nov 28, 2017
November 21, 2017 to: a t & t consumer conplaint department p. o. bix 5014 account #254360812 carol tream, illinois 60197-5014 to: direct tv consumer complaint department p. o. box 105261 account #17960149 atlanta, georgia 30348-5261 reference: Gary L. Clark, 511 Piedmont Hwy, Piedmont SC...

AT&T / customer service

Li
Lizette14 on Nov 26, 2017
November 25, 2017 I spoke to an ATT customer service representative yesterday about activating a new phone onto my account. I was told by the representative that the SIM card I had could be reprogrammed. He told me he put a "ticket" in and that my new phone would start to work in a couple...

AT&T / copper based landline

Tr
Trumpless on Nov 25, 2017
I understand that our Internet & phone service fees are raised every year but I take exception to the aggressive fee increases that at&t force on us for copper base landline service. Just about every month my phone bill goes up. I called and they claim that my basic phone hasn't been...

AT&T u-verse / incorrectly charged

Lu
(lucy jones) on Nov 16, 2017
Acquired ATT service Feb 2017 in unit 317. A year later, we moved across the hall in the same building in unit 316. The tech arrived to install the service and immediately knew there was a problem. According to the tech, the way the service was setup, it created in installation problem...

AT&T / att deceiving sales practice

Ja
Javicogyq on Nov 16, 2017
It all started on early Nov. I called to request info about internet and the rep mentioned about a wireless internet device called "velocity" as an great alternative to get faster internet and save costs. He told me that his honest advice is for me to use this device because it was fast...

AT&T / wireless

Dv
Dvires on Nov 11, 2017
I keep being charged overages when I am supposed to have unlimited on 5 of my devices. Every time I call they give me the same run around, only 5 of my lines are covered (if that's the case them two of my lines have been suspended the entire month and only 5 have been used), they...

AT&T / at&t is suspicious of selling a used phone as a new phone, and store assistant manager was bad attitude when I went to replace the bad phone

Da
Dayewo on Nov 10, 2017
AT&T Survey, There are some problems in AT&T service. 1. I'm suspicious of the AT&T store sold me a used phone. The store is 11600 Olive Blvd, Ste A-1a, Creve Coeur, MO 63141. 2. When I went to the store trying to fix bad phone speaker, the store assistant manager Lisa ksknidge refused to...

AT&T / direct, home phone, and internet

Fu
Fuc AT&T on Nov 7, 2017
AT&T took my money knowing they had no service in my area. I paid $109 to start account more than 30 days ago. When the people came out to set it up they realized they had weak service in my area. I cancelled everything that day. I have not received my money back yet. I was told I had...

AT&T Mobile / unauthorized charges for phone call from italy on 9/28/2017 at 9:26 pm

Ro
Ronald Nasternak on Nov 6, 2017
I just received my wireless phone bill which seemed much higher than normal. I left for italy on sept 25th of this year and returned on oct. 5th. I had called at&t to pay for the passport plan they offer and to give them the dates that I would be gone. I did pay for this plan but that i...

AT&T / activation problems

Sa
Sabrinap48 on Nov 4, 2017
This is my 1st time having Att and I'm ready for a full refund. I have never had such a problem to activate services. I paid you my money and while the tech is in my house putting the server on. An order of cancelation comes in and he can't continue, I was on the phone for over 2 hrs and...

AT&T / 9255661043

Ti
Tim hess on Oct 31, 2017
Been with at&t for 1 5 years got locked in with next program, I fell onto very hard Times can't afford the phone's I have 0 money's tired to work something out. And instead of helping you suspended all phone's and raised the bill. I have never missed a single payment and I'm not in the...

AT&T DirectV / at&t directv satellite dish and equipment installation

Ja
Jack Li on Oct 27, 2017
On tuesday 10/24/2017, at&t directv scheduled to install their directv satellite dish and equipment between 8 am to 12 pm at my house that requires 2 hours and 15 minutes to install, but the schedule was modified by at&t directv to wednesday10/25/2017 between 10 am to 4 pm without...

AT&T / billing practices

Yg
ygirl911 on Oct 27, 2017
AT&T has been incredibly difficult to work with in remedying a billing issue. Almost 2 years ago they up sold us and stated that due to the items we had upgraded and purchased we were able to receive a free phone. We accepted the offer and added one of our children to the account. Since...

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