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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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Newest Verizon reviews & complaints

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J
6:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon Towers

I have problem with my service for 2 week and Im being told that they are updating the towers to 5G. Well Im suffering with bad service caust they are upadting there towers. I have dropped calls and limit services for the last 2 weeks. Everyone keeps tellling me there going to get the problem resolved but nothing. There rates went up and my service went dowm. I not been offered anything for this inconvenience. They upated the towers in Mansfield and loss Blossberg but not in any other area here. This is a sad situation. You need more towers in rural areas. Feel free to put on on my property. It should help with better service. When they do thing like this they should notify there customers. Not leave then in the dark, Feel free to notfy me at [protected]@yahoo.com

Thanks

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8:10 pm EDT

Verizon Fios

New customer. My physical address used for installation. Must have bill sent to PO Box. Not getting a bill. Had service suspended. Found way to pay bill as one time event. Can't upgrade billing address because my account and zip don't match with password. Tried to change password, but my billing address doesn't match zip. I'm so freaking pissed off. If this is not fixed by tomorrow, I will return to Comcast where I never had this problem.

James Harr

893 Old Wilmington Rd

Fl 1

Coatesville, PA 19320

Billing Address:

167 Brandt St

PO Box 173

Parkesburg, PA 19365

Acct:[protected]

Cell: [protected]

[protected]@outlook.com

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6:11 am EDT
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Verizon - Order not received in full

I placed an order with Verizon for am iPhone Pro Max. I paid $700 up front and planned to use the trade in of my current phone for the balance. I was notified that my order would be delivered 9/25/23 by Fed Ex and I would need to sign for the package. The package did arrive as scheduled but as soon as I was handed the box I knew there was no phone in it...

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12:43 pm EDT
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Verizon - Cell phone number

Hello. I don't know if this complaint will change anything but out of the blue my child phone number was connected to someone else number (a landline number) so I was calling my child phone and a lady answer I hung up called again then her husband answer the phone. I was so scared thinking someone took my child or stole her phone, the husband's and I went...

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2:37 pm EDT

Verizon Samsung s21 phone database failure

9 /18/ 2023 We visited the Verizon store in Green Acres. I was greeted by Kevin, and I explained my phone was being inundated by spam, advertising, and repetitive locked keys. He looked it over and did actions to see if the phone could be cleaned. Failing that, we give us some options, not pushing sales. We spent a few hours trying. he gave us advice and educated us on the issue and the remedy. it erased some apps, but they kept coming back. We purchased 2 new phones and a tablet and saved money. My Wife and I were talking while he sorted us out; This is exactly why we use Verizon exclusively. for all our communication needs. This was time well spent and a great example of the value of highly motivated employees. I hope this gentleman receives accolades

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Update by William Youngson

I'm a 50-year customer of Bell and Verizon for home, personal, and business, and I've been using Green Acres location for many years. They keep earning my loyalty.

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3:54 pm EDT
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Verizon - Verizon’s deceptive practices and dreadful customer service

Verizon’s Deceptive Practices And Dreadful Customer Service If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Verizon, three months ago, I have experienced multiple rate increases, mishandling of credits and promotions, and abysmal customer service. Here is my...

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4:27 pm EDT
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Verizon Iphone 14 plus

I am on my second iphone 14 plus with same internet and phone issues the second line on my account is a 13 that has no issues with agents I have done troub;leshoots many times with no fix I just want another series of the iphone I have filed a complant thru fcc below is what I get all the time unstable network its not the plan im on because my wifes 13 does awsome

Desired outcome: just send me the iphone 12 pro max and i will be happy

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4:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon Verizon

i have traded 9 iphone with verizon they asked me to shipped it to the company so they provided me with label to ship out after few weeks past by i tried to check if they have credited my account but nothing was there,

then i contact customer service and they ended telling me they lost it in the warehouse not sure why this is my problem i have the shipping label with me.

this been going over a year now and i am reach out for help

Desired outcome: email to reach me by: [protected]@yahoo.com

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3:07 pm EDT
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Verizon - My customer experience

Good afternoon, I will make this simple for you. Has not been simple for me. An account holder for around 15 years and spent tons of money. 1. Was looking to upgrade (phone is paid off but has no value) 2.Stopped at Verizon store and was offered the deal on the table that was texted to me. 3.Phone was not in stock so I decided to wait until I got...

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8:16 pm EDT
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Verizon Service model and deceptive data practices and rules engines

Had Verizon for decades

MyVerizon stinks and so does service model and virtual assistant (so called) and chatbots and charges

Needed payment arrangements

Messaged and called 11 times and never got real help BOY they push those payments

Finally got a foreign (non USA) person who said they charge me for a payment arrangement

What a joke Another woman said algorithms and data (clearly that lacks integrity and breaches privacy if all types) control if you can perform arrangements in MyVerizon

Verizon breached and brokers our data and exploits every customer and charges endless fees and plans are extremely high

Not once is thee an option to lower a plan or actual help So called service Eh?

FinTech needs to end - Its communism and terrible for long time customers ServiceNow stinks too

Time for the AI joke game to end

Change your service model and stop exploiting customers and our data

Desired outcome: Lower optionsActual serviceReimburseMe for every piece of data used and shared with third parties Illinois and every country and USA so called partners Cc Attorney General

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Update by EnoughAI
Aug 22, 2023 8:17 pm EDT

Never ending rat race for consumers

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4:03 pm EDT

Verizon Cellular phone service

Verizon cell service in parts of Princeton NJ is an abomination. I have an iPhone 13 with 5G capability but working from my house I can only get one bar on the phone. Constantly have to apologize to clients for dropped calls, incoherent calls and inability to call back immediately.

Understand at a town hall meeting in May, which Verizon attended along with their cell phone tower provider, that little was being done to rectify the situation. This was confirmed to me today by the Princeton town engineer. I question based on the lack of service why I should be paying full price. I upgraded my phone expecting to have excellent service as 5G towers were added to the grid. Obviously, Verizon has fallen well behind in meeting and providing excellent service.

Allen Jacobi

[protected]

Princeton, NJ

Desired outcome: Provide enough cell towers to meet the demand of your customers

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11:45 am EDT
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Verizon - Bill - claims of free iphone 14 plus

On 8/8/23 I ordered 2 iphone 14 plus' overnighted to me from Verizon. They arrived as expected but they charged the taxes and fees to my credit card which I was not expecting as these phones were "free" when you subscribed to their "unlimited" plan for 36 months. My first bill came and I was charged for the phones with no associated credit which I wa...

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6:04 pm EDT
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Verizon - Verizon as a whole and Apple

I live in Fredericksburg, VA where we have a huge city just below DC. I am literally standing in an open soccer field with no trees and open sky with a Verizon cell tower literally 2 miles away……do you know thatI only have 1 bar of LTE service all day long here. Do you know that I literally can’t get service sitting outside my house 2 miles away or at my...

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9:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon Unethical and deceptive/scam!

My AND my husband called Verizon customer service separately at the beginning of July to make sure our vacation was covered. (we both called separately to make sure we got the same answer which we did) We BOTH informed the agent we were going on a cruise in Alaska and Canada. We were BOTH told Alaska is in the USA so your covered and Canada is also included in your plan. Nothing further needs to be done. Nothing was mentioned about any special coverage we needed. They were aware we would be on a cruise ship. Awesome! Our normal bill is about $95. and we get a bill for $975! WHAT. Called customer service Immedient and was told we were making international calls while on the ship (we were never in international waters but they can charge that when you are at sea I guess) WAS NEVER TOLD THAT WHEN WE CALLED! Then it was stated our Canada coverage was calling FROM the United States to Canada NOT calling FROM Canada to the United States! WAS NEVER TOLD THAT! NEITHER ONE OF US THAT MADE 2 SEPERATE CALLS! Then the lady tells us we could of used WIFI calling on the ship and would not be charged. NO ONE TOLD US THAT! Why on earth would i not use Wifi for free calling if we had been aware we were going to be charged if we didn't? We both had bought the internet package on the ship! MAKES NO SENCE! Then was told we got text notifying us we were being charged internationally so their hands are wiped clean, and we would be charged for everything! WE NEVER GOT TEXT! I asked the agent if she could see that they were delivered AND read! She changed the subject. So basically, every time I call a customer service agent, I cannot trust what they said. The SAME THING HAPPENED IN FEBRUARY WHEN WE WENT TO THE BAHAMAS! They told us we needed international calling which we did add for the month. They get home and get a huge bill. We called immediately. They said its for calling from the US to the Bahamas. Not FROM the Bahamas. NO ONE TOLD US THAT! why would be need coverage to call from the united stated when we were in the Bahamas? They the manager told me we need to take responsability for our actioinsWe told them we needed coverage to call home. FROM THE BAHAMAS! To me this is like a scam unethical practice. They don't tell you the whole story of your coverage you're asking about. Then you use your phone as they told you you were able to and then get charged. You call in to question it and then you get a different story. Its baiting then charging! WHAT WE DID WE BOTH CALLED BEFORE WE LEFT! JUST LIKE THE BAHAMAS AND THEY SOLD US A PACKAGE THAT DID NOT COVER US! They did take the ones off for the Bahamas. They she made it sound like we were lying and making things up to get out of the bill.! WE WERE NOT TOLD THE CORRECT INFORMATION AGAIN! WHY WOULD I GO THROUGH THIS HEADACHE WHEN ALL WE NEEDED TO DO WAS USE THE SHIPS WIFI AND BE GOOD?! They are completely untrustworthy. I will NOT pay a $1000 bill because THEIR AGENTS (AS IN NOT ONE BUT TWO) TOLD US WRONG! TO ME ANY MY HUSBAND BY 2 DIFFRENT AGENTS! Ive already moved services and closed by bank account that they had automatic withdraw for. I will not do business with a deceptive unethical scam of a company. This is why I left their service 10 years ago, for the same reasons and billing issues. I thought Id give them one more try, worse decision I've ever made. I will be speaking to my marketing director. We have contracts with Verizon ending in October. We use their services for our work phones and internet services. I will be advising her to not renew the contract. I don't think she will give me any arguments as we have started having billing issues with them as well.

Desired outcome: I WILL PAY MY NORMAL BILL OF $95 AND THE REST BE DROPPED AS TWO OF YOUR AGENTS MISINFORMED US ON OUR COVERAGE!I WILL RETURN OUR PHONES AND WILL NOT PAY THE REST OF THE BALANCE OR THE EARLY TERMINATION FEES!

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3:33 pm EDT

Verizon 800.00 Trade in credit - for [protected]

I purchased a phone back on Sept 9th 2022 iphone 14 max and i was supposed to receive a trade in credit for my old phone iphone xs max the phone was sent to apple because the box i received to return the phone in apparently came from apple and not verizon. apple confirmed they received the phone and shipped the phone to verizon the tracking number was 1zy070r0363528008 apple shipped the phone

i've been trying to get the trade in credit for my phone for almost a year now and i've called over 20 times and i keep getting the run around i've spent countless hours on the phone explaining my story time and time again and no one can help i requested supervisor call back and i don't get one. over the last year ive spent probably 24 hours on the phone going back and forth on this issue with no resolve. i've had 3 way calls with apple and verizon reps validating with apple that the phone was shipped and they provided the tracking number yet verizon can't validate that the phone was received i finally spoke with a supervisor Larry on 8/9/23 and he did absolutely nothing for me all he said was i can't apply the credit because i don't have the phone i can't help you go to the corporate store maybe they can help you, he couldn't help me at all. i've waiting 2 weeks for a supervisor and he tells me he can't do anything. i've been more than patient i've always been pleasant and tried to be understanding but after almost 10 months of nothing im at my breaking point with verizon. it absurd that i can't get my credit after almost a year of calling in month after month inquiring about this and they can't do anything for me. you can check the history this has been going on for so long. all i want is my trade in credit i should be getting 16.52 trade in credit each month for the phone number [protected]. The order number number for the phone that i purchased was w1255067243 and the phone was financed via verizon device payment plan 14 pro max 512gb 33.02 over 36 months at 0 percent apr.

Desired outcome: i want my 16.52 credit monthly credit, going back since i purchased the phone in september of 2022 its been almost a month and i haven't received my credit.

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1:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon Total account takeover

In December of 2022 I hired a friend of a friend to design a website and QR code for our rideshare business. I had loaned him my Verizon mifi wireless router to use to set all this up. This guy hacked into my Verizon account from there he locked us out of all user accounts through Verizon including the Cloud.

My wife noticed something wasn't right when a VPN just showed up on our phones. Pictures started disappearing from our photo gallery and more.

We went up to the Verizon store closest to our house to talk to someone in person and show them what was going on with our account. I was informed that it looked like my wife was indeed the hacker and it came from her account. That was not the case because her apple account was taken over as well. This hacker changed passwords security questions phone numbers email addresses and locked us out of our account completely. He unlocked our devices from the Verizon network. Again we go up to Verizon to talk to somebody in person and show them how we have proof that someone was in our account we could show them proof with IP addresses we could show them proof by not getting their texts to confirm our account for security purposes nobody who worked in the store could help us so they had to get us on the phone with the IT Tech the it text couldn't hardly believe it until they saw it stuff disappearing right before our own eyes we were supposed to have a technician come out to our house to help us with our problem they never showed up and we couldn't get them on a phone anytime we called Verizon we were transferred and transferred and transferred we could never get to an actual person it was all a computerized and in the event we actually got to talk to a real person they could not verify our account for security purposes because we weren't getting their verification emails or text messages. We paid every month for over a year and a half for the xtra insurance coverage.

For months we tried to have Verizon do something about our phones and account being hacked I tried to report the security vulnerability of Verizon to Verizon with proof screenshots of all these instances and they refuse to do anything they acknowledged it but said because we still had an outstanding balance on the purchase price of our iPhones they could not help us out! They didn't even offer to send us a new SIM card for our devices which included two iPhones a Samsung tablet and a MiFi jetpack.

Due to the vulnerability of our Verizon account this hacker was able to take over our Gmail accounts, apple icloud, Verizon cloud, our Instagram accounts, Facebook accounts and come to find out he has set up profiles of us with our pictures on adult dating websites ( the xxx ones).

When an acquaintance of ours stumbled across this adult website with our picture they immediately notified us and that's when we decided just to break our contract with Verizon shut down our service not pay another $600 cell phone bill switch Services get new email accounts and new phone numbers because it had gone too far at that point.

We lost a lot of contacts a lot of important information and a lot of family photos specifically of my mother-in-law who had just passed away.

One of our Instagram accounts was a business account called party Uber Lubbock we had over 400 followers including Patrick mahomes and lots of other influential people who had visited Lubbock and who followed us on Instagram. This caused us to lose lots and lots of business!

Now my credit has this blemish on it because I broke my contract with Verizon I had no choice but to handle the matter on my own by shutting down service and starting all over with a new carrier new numbers new email addresses and I hope and pray we don't show up on any more adult websites!

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4:11 pm EDT
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Verizon Return of damaged phone.

Verizon replaced an insured phone. Did not tell me I had to return the damaged phone, which was of no value. They started threatening me by text message that they were going to charge me $500 for the unreturned phone. I have spent hours on the phone trying to get a return label and everybody promises they will take care of it and nobody ha and it's been weeks. They claim they will send it by email, snail mail an online. Nothing. They said I should look at the MyVerizon site and I can generate a return order there. Couldn't. They coldn't find out how to do it on line. Verizon has the most expensive service available and I stayed with them because of good customer service. It is now terrible and one is shunted to offshore call centers where their English is unintelligible.

Desired outcome: Email me a damned label!

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7:50 am EDT
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Verizon Cellphone and tablet

On June 15th I decided to switch carriers because Verizon wireless had a great promotion.

Free cell phone with purchase of Samsung Galaxy Tablet S8 plus.

I was approved and only had to pay the taxes. After receiving confirmation and " we're preparing your items to ship" I received an email to call them.

I called and they cancelled my purchase because my driver's license had expired.

The email simply read cancelled!

I reached out to customer service who directed me to the fraud dept.

I was flagged because my driver's license had expired. I had additional state picture I'd and they would not accept it and said " we can't verify you and cancelled your purchase"?

I had already ported my cell number over to them.

They claimed the tablet was shipped out to me and to refuse it.

WTF?

She also said we're not sending you a phone until this is resolved.

I spoke with the back office 4 times.

They were beligerante and condescending and so disrespectful.

They just would not explain what was going on.

Thee days later I received a call from Ups and they said " we can't deliver your package from Verizon because they left out Ave on the address and it may be misdelivered" I asked " what can I do"? They said that only the sender/ shipper can correct the address.

Cut to Chase, I haven't received anything. I called yesterday July 13 and on the phone for 3 hours with three different dept's. I was given the run around and asked to just reapply and they will ship the products and activate them. I said " I will not do business with a company that has been verbally abusive and making false statements.

I even spoke to someone from the lost/stolen tech dept. He said" well nothing was activated and we don't have any shipping info " mind you, it was signature confirmation.

He said" you should receive a refund for $186.00 for the taxes. I explained that I haven't received anything and provided a copy of my CC statement.

He placed me on hold for ten minutes and returned and said " I'm so sorry, but they closed the case and aren't refunding anything.

What? I then received an email as I'm on the phone with them which was a first bill. I asked what is that about? I don't have an account with Verizon, I hadn't received anything and my number is still with my carrier of 12 years. He didn't know what to say except. I'm so sorry and wish you all the best. Again, what?

I reported them to the FTC, FCC and am sending an email to Chanel 2 trouble shooters. They actually stole $186.00 from me.

I am shocked but have all of the documents that I need to prove that they made a mistake and making me pay for it.

I'm calling my bank today and disputing the charges.

Do yourself a favor and do not give them your business.

They're incredibly disrespectful beligerante and condescending and don't care about you at all.

Thank you, for the opportunity to share this nightmare on an open forum.

Desired outcome: I'd like a refund for the taxes that I paid for two devices that I have not received.

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6:35 pm EDT
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Verizon Verizon - $200 rebate for moving line from ATT to Verizon.

Verizon owes me $400 for porting 2 lines over, but I am waiting for them to honor their offer. On March 9th, 2023, I became a Verizon customer porting over 2 lines from AT&T. I started the process online and followed their instructions via Verizon chat. Since then, I've spent so much time, many calls and hours now trying to receive and use 2 gift cards promised by Verizon. I finally received the cards about a week ago. When I tried to use to apply to my account, I wasn't able. When I inquired, I was told to wait until today - until there was a balance on my account. Today, I tired, but I still wasn't able to apply the funds myself (via online or via My Verizon app on phone). Called Verizon and a person in Sales applied one card to my bill and they attempted to apply the second card. We were disconnected. Verizon called me back and tried again. After I gave the number again, we were disconnected a second time. This time the rep did not call back. I called back and was transferred multiple times.

The second person I got said she was not able to apply the payment because she was in sales. She insisted she transfer me to the Verizon gift card customer team which took me to options for the Travel and Merchant gift card center. Once a person came the line, a fellow named Jason said he was not able to take my payment because he was with the service provider for Verizon credit card reward center. He said he had to transfer me back to Verizon. (At least 5 people sent me text messages with links to click to allow access to my account. I clicked allow each time.)

When transferred back to Verizon, the prompts led me to making a payment. It said I have a $200 credit balance and they only allow up to $500 credit balance. So, it seemed to be allowing me to apply the additional $200. But when I tried to make the payment, it said that over-payments can only be made by credit or debit, not gift card! I hate the fact that Verizon warns me to treat these gift cards as "cash", yet they won't allow me to apply them to my account towards my bill. I have to continue to keep up with the gift card until Verizon allows me to apply to my account. This whole process is wrong and broken!

Desired outcome: Verizon needs to accept the 2nd $200 Verizon gift card from me, apply to my account, and let me be done with this craziness. Also, they need to clean up their act and stop messing with people like this!

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Update by ewilli
Jul 17, 2023 5:49 pm EDT

Update 7/17/23: Verizon Executive office called after hearing my complaints and they were able to apply the 2nd Verizon gift card to my account. I now have a credit balance and this issue has been resolved for me. Obviously, I'd prefer to not have had to spend so much time and effort for this issue, but I appreciate Verizon responding and honoring their $200 per line offer for switching from another carrier.

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9:08 pm EDT

Verizon My cell phone samsung galaxy a53 5g model sm a536u1/ds

I talked to a customer repetitive today she was helping to fix my cell phone. I called yesterday and he soposley fix it. well today had same promblem. today spoke to a new repetitive customer service. was on phone for over 2 hours she told me to make some changes. but I would have tom disconnect her call and she call me back. after I made changes she did call me back it didn't work. we tried several times. I waited for her to call me again she never did. After time I called number all I got was an recording it would not connect me to tech support! I spent 4 hours trying to get to a repetitive with no luck. I have been a customer for over 25 years and this Android phone has been nothing but trouble.

I tried to get in touch with home office to make a complaint I am ready to leave Version after so many years. If i do not get a call back to resolve my promplems

I leaving your company with all my years with your company. My name is Jeffrey Grant my cell number [protected]. I am very upset!

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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Contact Verizon customer service

Phone number

+1 (212) 395-1000

Website

www.verizon.com

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