Verizon

I recently stopped service with Verizon in June after 19 years being a loyal, on time paying customer! I received a bill for services dated September 18. Called to have it cleared up and after 20 minutes on the phone management approved 1/2 credit of the bill telling me if I didn’t pay $ 18.13 it would go to collections. This is just one more of many reasons why Verizon is failing!

In spite of Core's rude treatment of me, I am moving forward because of you. Going out of her way to assist me in resolving the issue, Teri from Service Support was likewise outstanding. Throughout the process, she stood by my side and actively advocated for me to prevent the treatment I received from Core. I adore you!

If you really want to serve consumers and make a difference, Core, instead of ignoring me and not trying to solve the problem, you should get your act together and do what it takes to make customers happy. T-Mobile has much better ratings! You may need to take a problem-solving training course and people interaction directions. YOU DID NOT represent Verizon in a positive way at all.

I was told from a Verizon Rep at a Verizon sore, in January of 2024, that because of my 36+ year affiliation with their company that I was eligible some “perks” and I should contact them to cash-in on their “rewards” program, for a reduction in monthly bill from $255 to $178, a significant reduction for my business account. They also told me that one of my accounts was eligible for a “free” upgrade. The user of that account had just upgraded two tears prior, but we accepted the upgrade as part of the offer to lower my monthly bill.

The new phone arrived, but nothing to return the old phone (which they insisted I return). It took three months and MULTIPLE calls to get a return label. Meanwhile, the cost of the new phone was being added in monthly installments.

Epilogue: No discounted offers ever existed in the first place and Verizon was apparently more interested in me paying my monthly bill with something other than a 3rd party cc.

I have been a Verizon customer longer than they have been in business and I’m looking forward to making this change. The Verizon customer service is a myth, it doesn’t exist. I enjoy my cell service, but deplore the human element associated with this service.

9 /18/ 2023 We visited the Verizon store in Green Acres. I was greeted by Kevin, and I explained my phone was being inundated by spam, advertising, and repetitive locked keys. He looked it over and did actions to see if the phone could be cleaned. Failing that, we give us some options, not pushing sales. We spent a few hours trying. he gave us advice and educated us on the issue and the remedy. it erased some apps, but they kept coming back. We purchased 2 new phones and a tablet and saved money. My Wife and I were talking while he sorted us out; This is exactly why we use Verizon exclusively. for all our communication needs. This was time well spent and a great example of the value of highly motivated employees. I hope this gentleman receives accolades

6/20/25 on the phone with Verizon for approximately 4 hours trying to correct the added services that were added to my bill you go for one person to the next and when someone starts to help than the line drop, I wonder way. My bill went from 106.17$ to 190.00$. There was all kind of things added to my plan that I did not authorize (like Netflix and max a protection plan and much more, my senior discount was removed). I could not get anywhere. I have only 2 phones on my plan if I was to get 4 phones it would owned be 120. I have been put on hold and disconnect many times. It’s a nightmare. And there is a contract and senior discount texts and emails. They refuse to fix it.

Also when I was ordering the phone I waited a week and they didn’t come and I was quoted the wrong amount(4 hours on the phon again). When I call back after not receiving the phones and 4 hours to get to someone that could help and come to find out that the first guy was lying and never put In the order. It’s been a nightmare. I know everything is recorded so there is a record.

It involves my communication with Verizon Representative, ASH, who I thought was knowledgeable and professional regarding the need to replace my inoperable cell phone. I explained the urgency of delivery as I live with 2 /95 yrs old parents and must have access if any emergency arises.She had promised it would be sent overnight .I have paid for ASURION insurance monthly.tI would arrive today, 3/31/25. Today, I use the tracking info, and she DID NOT overnight the phone! UPS claims it will be delivered a week later on April 7, 2025.Waited for over an hour when I call and spoke to SUPV KAYA, who just apologized and basically did nothing! Verizon lied and gave me inaccurate information!
Now almost 4 hours on the phone with absolutely NO solution provided! how do they get away with this?
O

I always have the money sitting in my account every month for my phone bill. This has been the third month in a row they have shut my phones off due to no payment WHEN THE MONEY IS THERE! Tells me I need to add more money when I DO NOT. Customer service is VERY rude and makes you out to be the bad guy. They WILL steal your money, then try to cover it up.

Ive ben locked out of my verizon wireless account for maybe 3 years now. I still have service I just cant login to my account and Ive been to verizon stares and they wont help me reset my password since they work on commission they will only help you when you want to buy something as I use to go pay my bill at the verizon store but they take forever to even acknowledge that your in the store waiting in line to pay your bill so they are useless to me. Trying to use the stupid app to help me with my issue which to many failed login attempts Im locked out of my own account which when im trying to get a live agent to help it keeps saying I need to loging to get started which I keep telling them I cennot log in im locked out this app is useless

ELEVEN TIMES over two days I called them. Only to have the issue continue on through today. Absolutely worthless CS. My dog could do better.

A company so good that they told me I wasn't a customer. Funny.. but total by verizon is what it says on my bank statement.

Done. I'm gone. Tmobile was able to save me $15 on two lines. Total by verizon = $75/month... tmobile =$60/month

Total has the WORST customer service in prepaid mobile history. The CS reps actually do NOT give a crap about your device working. They only care to get you off of their support line.

If I can only have one wish, I pray that LIGHTNING STRIKES EVERY SINGLE TOWER owned by the POS company owned by verizon. Thanks alot for your CS. And F you!

I went to Verizon they advertized Free Phone's! There is nothing free about it!

I traded in a phone worth $750.00 and received a free phone or so I thought.

My monthly bill started at $73.00 within six months it increased to $94.00 a month when I called about the increase. I was told all the promotions ran out I was never told about any promotions being applied. So, knowing that way too much for one phone line and that there was no contract.

Except for one small thing, the phone I recived was only free if stayed with Verizon for three years. I guess that's the way they get around saying NO CONTRACT. I had to pay the free phone off to the tune of $776.00 to switch to another provider. The provider I switched to was less than half the price of Verizon. When I called Verizon about the phone I traded in and asked for the phone or to be compensated Verizon told me they owed nothing. In other words, they cheated a customer.

On 2-17-24 I went to the Verison store located at 4801 S Padre In Corpus Christi Texas. I already had everything ready to go because I pre ordered the phones. When I ordered the phone I was told the store would transfer the information from 1 phone to another, I was trading 1 phone in so I would have to leave it there when I got the new one. I was advised by the store manager and another female employee that this was going to cost $29.00 per phone since I was getting 2 phones.

I asked why because when I changed from another carrier it was done for free, I was not told this when I ordered the phones. I asked the manager to cancel the order, she said she did. When I called Verison they advised me the order was not cancelled bit the person I was on the phone with made sure to cancel it.

I'm very disappointed with Verison and I will never go back to that store again. I contacted another Verison store at 5634 Saratoga in Corpus Christi and they told me I could not pre order the phones and that if I did I would still have to pay the connect fee when Verison said they would wave it.

If this is the way Verison stores are going to treat their customers I will be looking for another carrier.

I asked to have my account researched because i never received proper service from Verizon Wireless the entirely of my service duration with them. Instead of receiving a call with a resolution my service was cut for non- payment when i already had a different phone service provided. Which has been an excellent switch.

I do not owe the balance reported against me as My son & I never had proper service. We couldnt even call each other without issues and calls never went through properly. Research the bill and service period snd you will see that you actually owe me. I will sue if it comes to me defending myself further and report you to the Better Business Bureau and Consumer Affairs

Hi I called and added Verizon Fios to a land line only plan on 11/25. Order number is NJ11950774489. I was on the phone for approx 2 hours (forget the name of the person I was speaking to) and she was experiencing a lot of computer issues. I found a black Friday deal that said I would get a 200 Amazon gift card with the new services. I asked her when I would receive it and she said it would come via email and to be on the lookout for it. I've been checking my emails and haven't seen anything so I called to inquire about it. The lady I spoke to was very nice but said there's nothing on my account about the gift card. I know all calls are recorded. Is it possible for someone to pull that call and listen to it? You will hear that I was promised an Amazon GC. Not sure if her computer issues has anything to do with it not showing up on the order. Thank You. Paula Coldon [protected]@gmail.com

I ended up on life support and my son is my power of attorney for when I am not capable of making my own medical choices. Well some guy named Matt from the Houston/ Springfield area fired him and said his doctors note was false and even said he called the hospital that I am at right now asking for my Surgeons assistant and he was in St. Louis today. This guy named Matt was trying to get my medical records and even claimed to be my family member which I have no clue who this guy is. Well news flash to everyone in the Houston office area. I am still here and was just pulled off the ventilator last night and I have had 2 heart attacks and 1 stroke and told I will not see my birthday at the end of this month. My son saved my life by keeping me on the ventilator to see if I would start breathing on my own and you fired him. There's a thing called FMLA and you think the paper is false by calling and pretending to be my family and lying to them wanting my information. Both doctors told me how you harassed my son the entire time he was here and he couldn't catch any peace because of you. Well I am a worker for the state of Missouri and I know some laws that you do not. When you call and lie about you being my family to get my medical records, that my dear is a major lawsuit. You fired my son for no reason and I have the medical records from my surgeon and even the power of attorney papers and what all my son had to sign and even heard how hard he was praying for me to make it. They told me he couldn't even cry because you Matt was being a bother and now I'm going for gold. I'm pressing charges for you number 1 lying about being my family for my information. Then you lied about the paperwork being false. Wrong again. In Missouri FMLA is real and now I'm going to sue the entire company for damages and stress on me too. I wake up to have your name even in my night nurses conversations because you want more.

FIRST ISSUE - I applied for the first responder discount July 13, 2023. I called/chatted several times after that, only to be told each time to give it another billing cycle. Finally on November 1, after still not receiving the discount, I chatted/called in again. I was told by the rep, and this was the first time in 5 months I had heard this, that the service would need to be in my husband's name since he was the first responder. The rep transferred me to another department to transfer the service into my husbands name. I explained to that rep why I was asking for a transfer and she walked me through the process online. I told her I was not able to choose my plan, the 55+, and she told me that she could see that was the plan I had so she would submit a request to keep that as my plan. I thought that was the end of it, but no. Then I received a bill for $14.52 and $125. I started with a chat sometime early to mid November and had to eventually call in and ask for a supervisor. She told me my plan had been upgraded -- never did I ever say I wanted to upgrade. I was told the 55+ plan was grandfathered and no longer available. Unfortunately I never asked for the plan to be changed and no one had previously said that by transferring service, that was what set my upgrade in motion. I only did everything I did at the suggestion of Verizon reps. I was also told by Supervisor Ally that she was going to get me on a similar plan to my 55+ and she would get back to me in 242-48 hours to confirm. Needless to say, I never heard back so I called in a after the 48 hour period and explained everything yet again. That rep did tell me that he would credit me and would put me on a plan that was similar to 55+ and would only cost around $75. I'm waiting for my bill to see what I'm going to be charged and that should only be for service from 11/27 to 11/30/23.

SECOND ISSUE -- I chatted 12/1 to cancel my FIOS service eff. 12/1 and asked for my bill be revised to reflect only a few days in the 11/27 - 12/26 billing period. I was told that there was no proration for internet - WHAT? So I asked for a supervisor on chat who told me they were going to be put the cancellation through. Then, surprise, the chat disappeared and I could'nt get back to it so I called in and asked to speak to a supervisor, who was extremely rude, and told me I could read this rule in the customer agreement.

And this is how Verizon gets you -- first they upgraded my plan without my consent and then they're going to keep my money for service I'm not using. And this kind of service is exactly the reason why I canceled both cell and internet.

I literally have spent 8 - 16+ hours chatting or talking with Verizon reps about these two situations -- Verizon customer service sucks!

Young man came to apartment building Saturday morning in Flourtown asking if I needed help applying for the affordable connectivity program. He was wearing a jacket that had Verizon on it. This is a HUD building of 62 and up residents. Was he legitimate? I didn’t let him in and there was another resident behind me asking him if he had called.

Just wanted you to be aware.

Thank you

Eileen Nyzio

In April 2023, I switched to Verizon, signed up for (quite literally) their most expensive plan and put my family of 4 on, as well as getting 4 of the newest top of the line devices. I have contacted Verizon at least 25 times from April-November regarding my non existent service. Their coverage maps are not accurate and their network has no minimum guaranteed speed. Quite frankly, they don't have any guarantees, period. They said their not accountable for misrepresenting their services and will not refund me anything because they have documented use of their service on my devices. Well, of course they do, but at dial-up speeds and coverage that's so spotty it may as well be a feminine hygiene commercial. I should be getting the services I agreed to pay for. I don't know why I'm paying for bad service, negligence, and unaccountably. I've been paying around $350/month. I refuse to take no for an answer. I have contacted them so many times to try and resolve any possible issue that would, in turn, make their network service better, but I'm still sitting here with the 5G coverage of a payphone. Verizon made a huge push to put all customer services online, and partitioned it off so much that nobody in their customer service has enough knowledge or is given enough ability to fix any situations. They also updated their security policy so that you can no longer screenshot conversations with Customer Representatives, but they sure get to keep a copy of it. You can also no longer email them, which would allow you to attach proof to validate your claims (something their online Customer Service doesn't allow). Why do you think that is? Cognitive dissonance? Because I have been trying for 6 months to get in contact with somebody in charge and all they do is treat me like I'm not their problem. There needs to be a class action lawsuit brought against them. They are literally robbing me. I just want everybody to know the lengths I've gone to and the avenues I've exhausted trying to make things right with a company that doesn't care.

I've been a loyal customer of Verizon Home services and Wireless for almost 20 years. (check my account's) Never, ever late paying my bills., over the years you dropped channels from my FIOS package than raised my monthly bill but I never complained till today. My remote control for one of my TV's stopped working, I called your 800 number and was told I would be charged to replace it. This was the last straw with you, Verizon. I will cancel both wireless and Verizon home services as soon as I can arrange new carriers. This could have all be avoided if your customer rep. just sent me a replacement, after all the remote was at least 15 to 20 years old. You expect me to be a loyal "VERIZON" customer but where's your loyalty. [protected]@verizon.net

I Lost Verizon my landline in lower Manhattan on Sept 29th-inconvenient. Repair expected tone completed by 30 November 2023. Really!

Lost bundled Verizon internet 3 November. Impossible situation. Same possible repair date 30 November. (This repair spans three months w/o service).

Numerous calls. Verizon doesn’t care. Doesn’t communicate. Repeatedly makes false promises. What a messed up company! I don’t know why I have been a loyal customer for 35 years

L G

Received an unsolicited call on 11/11/2023 from [protected] regarding a free 90-day promotion from verizon fios for showtime. The caller quickly explained the promotion and asked if I was an authorized person for the account. I said that I was. The caller then proceeded to tell me thanks for being a verizon customer and have a nice day. Showtime will be added to your lineup soon on the following channels...

I quickly asked if the assumption was that I was interested in having the showtime promotion, as I did not agree to accepting it. Her response was that I can cancel after 90 days. She said they could also send me a reminder. I told her there was no need for a reminder because I was not interested.

Her tactics are why I usually don't listen to these calls. Unfortunately, this representative is slick and will cause a lot of accounts to be charged without permission. Not a way to keep long-standing customers.

Monday October 23, 2023, I called the Verizon Cellular Service store at 5514 Olive St., Pine Bluff, AR [protected] to see if they had a "hot spot" I could purchase for my computer and what costs would apply. Keenon a sales representative said they have one and it would be $10 for the line per month and $50 per month for the device. I went to the store and spoke with Keenon. In the process of the sale he did tell me it would be a total of $90 per month since I didn't have my cell phone service with Verizon. I wasn't happy about that, but did want the hot spot and service since my husband and I just moved from Rudolph, WI to Sherrill, AR. I provided my drivers license and Medicare card to prove who I was and it took some time to get the authorization to open the account. Keenon was patient and helpful calling several times to get my info updated quickly as possible. He was having problems with his i pad and computer getting my sales finished. I went in at 11:30 am and waited till 1:30 pm for my hot spot and new account. He said he needed his manager to override something to finish my account, he motioned to her to come help, 15 minutes later I said I was leaving if she couldn't get my account finalized. When she finally came over she talked to Keenon, but not me. I told her I'd been waiting two hours. She never acknowledged me, never introduced herself, never said I'm sorry it's taking so long or I'll have this done quickly. NOT ONE WORD TO A NEW CUSTOMER WAITING IN HER STORE FOR TWO HOURS. The sale was never completed and she gave no reason why she couldn't complete the transaction. I left the store. That manager lost this new customer. Verizon needs to be aware that the manager of this store needs further training in dealing with people in an appropriate manner OR a different position. Keenon the sales rep tried but his manager did nothing. I found service elsewhere.