Verizon

I canceled my services with Verizon and my auto pay was still being charged. I call customer service multiple times to try and resolve this issue. The representatives I dealt with were not helpful at all. I was put on hold for long periods of time and when they came back they just repeated what was already said. I finally had to have my bank put a hold on my account so they couldn’t keep charging me for services I no longer was signed up for. I was customer for many years but will never do business with Verizon again

I recently stopped service with Verizon in June after 19 years being a loyal, on time paying customer! I received a bill for services dated September 18. Called to have it cleared up and after 20 minutes on the phone management approved 1/2 credit of the bill telling me if I didn’t pay $ 18.13 it would go to collections. This is just one more of many reasons why Verizon is failing!

In spite of Core's rude treatment of me, I am moving forward because of you. Going out of her way to assist me in resolving the issue, Teri from Service Support was likewise outstanding. Throughout the process, she stood by my side and actively advocated for me to prevent the treatment I received from Core. I adore you!

If you really want to serve consumers and make a difference, Core, instead of ignoring me and not trying to solve the problem, you should get your act together and do what it takes to make customers happy. T-Mobile has much better ratings! You may need to take a problem-solving training course and people interaction directions. YOU DID NOT represent Verizon in a positive way at all.

All year 2025 Verizon has not done anything to improve my service. The problem is at times I don’t receive calls, and the caller would have to text me whether it’s for business or personal i. e. death in my family. No problems with scammer’s though! In addition the old Verizon gave me loyalty & senior discounts; I’m 75. The new Verizon doesn’t really have a senior discount but gave me something, then reneged. Had to complain to them to restore. The bill is about $175 a month.

The interventions were terrible. AI text messaging which I refuse. When I do get a person it’s the same 45-60 minute thing which involves using my landline. In addition they never read previous notes, leaving me to rehash the issue, the “same” issue. When I discuss their abrupt increasing my bill it was like pulling teeth. They don’t care; poor service, high bill.

On June 30 this yr i was home in Vermont and my phone died. it was only about 2 yrs old. when i asked about a new one i was to;d i owed $350 on that phone even though when i got that one i was told i had been so long without a upgrade that the phone was only going to .be about $35. so i had to have one. ti was to be the same service and with the Hot spot i've always had. after i got back to Florida my hot spot didn't work. i went to srtore in Sebastian and was told it had been shut off. they wanted to charge me $44 a month for what i had got with my package before. so i gave up. went to Team mobile. Now Verizon wants alot of money and their still billing me like i'm a costomer. Steven Gilman [protected]. their AI is laughable

6/20/25 on the phone with Verizon for approximately 4 hours trying to correct the added services that were added to my bill you go for one person to the next and when someone starts to help than the line drop, I wonder way. My bill went from 106.17$ to 190.00$. There was all kind of things added to my plan that I did not authorize (like Netflix and max a protection plan and much more, my senior discount was removed). I could not get anywhere. I have only 2 phones on my plan if I was to get 4 phones it would owned be 120. I have been put on hold and disconnect many times. It’s a nightmare. And there is a contract and senior discount texts and emails. They refuse to fix it.

Also when I was ordering the phone I waited a week and they didn’t come and I was quoted the wrong amount(4 hours on the phon again). When I call back after not receiving the phones and 4 hours to get to someone that could help and come to find out that the first guy was lying and never put In the order. It’s been a nightmare. I know everything is recorded so there is a record.

It involves my communication with Verizon Representative, ASH, who I thought was knowledgeable and professional regarding the need to replace my inoperable cell phone. I explained the urgency of delivery as I live with 2 /95 yrs old parents and must have access if any emergency arises.She had promised it would be sent overnight .I have paid for ASURION insurance monthly.tI would arrive today, 3/31/25. Today, I use the tracking info, and she DID NOT overnight the phone! UPS claims it will be delivered a week later on April 7, 2025.Waited for over an hour when I call and spoke to SUPV KAYA, who just apologized and basically did nothing! Verizon lied and gave me inaccurate information!
Now almost 4 hours on the phone with absolutely NO solution provided! how do they get away with this?
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I always have the money sitting in my account every month for my phone bill. This has been the third month in a row they have shut my phones off due to no payment WHEN THE MONEY IS THERE! Tells me I need to add more money when I DO NOT. Customer service is VERY rude and makes you out to be the bad guy. They WILL steal your money, then try to cover it up.

Ive ben locked out of my verizon wireless account for maybe 3 years now. I still have service I just cant login to my account and Ive been to verizon stares and they wont help me reset my password since they work on commission they will only help you when you want to buy something as I use to go pay my bill at the verizon store but they take forever to even acknowledge that your in the store waiting in line to pay your bill so they are useless to me. Trying to use the stupid app to help me with my issue which to many failed login attempts Im locked out of my own account which when im trying to get a live agent to help it keeps saying I need to loging to get started which I keep telling them I cennot log in im locked out this app is useless

ELEVEN TIMES over two days I called them. Only to have the issue continue on through today. Absolutely worthless CS. My dog could do better.

A company so good that they told me I wasn't a customer. Funny.. but total by verizon is what it says on my bank statement.

Done. I'm gone. Tmobile was able to save me $15 on two lines. Total by verizon = $75/month... tmobile =$60/month

Total has the WORST customer service in prepaid mobile history. The CS reps actually do NOT give a crap about your device working. They only care to get you off of their support line.

If I can only have one wish, I pray that LIGHTNING STRIKES EVERY SINGLE TOWER owned by the POS company owned by verizon. Thanks alot for your CS. And F you!

I went to Verizon they advertized Free Phone's! There is nothing free about it!

I traded in a phone worth $750.00 and received a free phone or so I thought.

My monthly bill started at $73.00 within six months it increased to $94.00 a month when I called about the increase. I was told all the promotions ran out I was never told about any promotions being applied. So, knowing that way too much for one phone line and that there was no contract.

Except for one small thing, the phone I recived was only free if stayed with Verizon for three years. I guess that's the way they get around saying NO CONTRACT. I had to pay the free phone off to the tune of $776.00 to switch to another provider. The provider I switched to was less than half the price of Verizon. When I called Verizon about the phone I traded in and asked for the phone or to be compensated Verizon told me they owed nothing. In other words, they cheated a customer.

On 2-17-24 I went to the Verison store located at 4801 S Padre In Corpus Christi Texas. I already had everything ready to go because I pre ordered the phones. When I ordered the phone I was told the store would transfer the information from 1 phone to another, I was trading 1 phone in so I would have to leave it there when I got the new one. I was advised by the store manager and another female employee that this was going to cost $29.00 per phone since I was getting 2 phones.

I asked why because when I changed from another carrier it was done for free, I was not told this when I ordered the phones. I asked the manager to cancel the order, she said she did. When I called Verison they advised me the order was not cancelled bit the person I was on the phone with made sure to cancel it.

I'm very disappointed with Verison and I will never go back to that store again. I contacted another Verison store at 5634 Saratoga in Corpus Christi and they told me I could not pre order the phones and that if I did I would still have to pay the connect fee when Verison said they would wave it.

If this is the way Verison stores are going to treat their customers I will be looking for another carrier.

I asked to have my account researched because i never received proper service from Verizon Wireless the entirely of my service duration with them. Instead of receiving a call with a resolution my service was cut for non- payment when i already had a different phone service provided. Which has been an excellent switch.

I do not owe the balance reported against me as My son & I never had proper service. We couldnt even call each other without issues and calls never went through properly. Research the bill and service period snd you will see that you actually owe me. I will sue if it comes to me defending myself further and report you to the Better Business Bureau and Consumer Affairs

Hi I called and added Verizon Fios to a land line only plan on 11/25. Order number is NJ11950774489. I was on the phone for approx 2 hours (forget the name of the person I was speaking to) and she was experiencing a lot of computer issues. I found a black Friday deal that said I would get a 200 Amazon gift card with the new services. I asked her when I would receive it and she said it would come via email and to be on the lookout for it. I've been checking my emails and haven't seen anything so I called to inquire about it. The lady I spoke to was very nice but said there's nothing on my account about the gift card. I know all calls are recorded. Is it possible for someone to pull that call and listen to it? You will hear that I was promised an Amazon GC. Not sure if her computer issues has anything to do with it not showing up on the order. Thank You. Paula Coldon [protected]@gmail.com

I ended up on life support and my son is my power of attorney for when I am not capable of making my own medical choices. Well some guy named Matt from the Houston/ Springfield area fired him and said his doctors note was false and even said he called the hospital that I am at right now asking for my Surgeons assistant and he was in St. Louis today. This guy named Matt was trying to get my medical records and even claimed to be my family member which I have no clue who this guy is. Well news flash to everyone in the Houston office area. I am still here and was just pulled off the ventilator last night and I have had 2 heart attacks and 1 stroke and told I will not see my birthday at the end of this month. My son saved my life by keeping me on the ventilator to see if I would start breathing on my own and you fired him. There's a thing called FMLA and you think the paper is false by calling and pretending to be my family and lying to them wanting my information. Both doctors told me how you harassed my son the entire time he was here and he couldn't catch any peace because of you. Well I am a worker for the state of Missouri and I know some laws that you do not. When you call and lie about you being my family to get my medical records, that my dear is a major lawsuit. You fired my son for no reason and I have the medical records from my surgeon and even the power of attorney papers and what all my son had to sign and even heard how hard he was praying for me to make it. They told me he couldn't even cry because you Matt was being a bother and now I'm going for gold. I'm pressing charges for you number 1 lying about being my family for my information. Then you lied about the paperwork being false. Wrong again. In Missouri FMLA is real and now I'm going to sue the entire company for damages and stress on me too. I wake up to have your name even in my night nurses conversations because you want more.