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1 5 1 1 Customer Support Very Poor
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The company's complaint resolution process is ineffective due to poor customer service skills, lack of training and inefficient handling of complaints. There's no proper protocol, tracking or follow-up, resulting in unresolved complaints and customer dissatisfaction.
0% of 1 complaints were resolved
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6:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more Poor Service and installation not complete

Mr Marjoh Claassens (Director of Next Security Solutions) in Tygervalley, and his partner Wanda, came to see us. They specifically pointed out that they are a small company but the advantage of that was that they also delivered excellent after sales service. We are a private non-profit centre for children with special needs. We needed CCTV cameras installed in our classrooms and then connected to a central point. We were also promised training. We paid the deposit (15 Feb 2013) and they came and did 'most' of the work, whereafter we made the mistake of making the rest of the payment. Now they have been paid in full and still there are several (4) cameras not working, some are situated in the class but at the wrong angle. There is no sound. Every time I call Marjoh Claassens he will say "I wil quickly phone Kevin and phone you back". THen he never calls back. Then I call him, then he says he will call Kevin and then he does call back to say they will be out on Monday (for instance). Then I call him on Tuesday to say "Marjoh, this is Tuesday, Kevin did not pitch on Monday. When are you coming to complete the installation?" Marjoh:"What? Did Kevin never pitch?!? I can't believe it. I will call him now." This morning his partner (wife) calls to say that they will be on site to complete all on Friday. This is a month after they were paid. The promised excellent service is poor poor poor. Internal communication is poor, or they want you to believe that non-deliverance is due to poor internal communication, but it might be due to the fact that they have bigger fish to fry and they have also been paid, so it is not worth their while to complete the job here. The excuses are simply that - excuses. We have been patient, but we are now fed up and would like someone from the Consumer Board to check on them and help us. Pleaaaaaaase help! One the attached photograph you can see that 4 cameras that should be live are dead, plus there are no sound and no staff member has had training. This is now one month old after many many phone calls and empty promises. If you have any authority to help us, please do so. Your help in this regard is highly appreciated.

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Robin Hunt
, ZA
May 27, 2013 4:08 am EDT

Marjoh is the king of delays and excuses. I am about to sue him and am looking for a physical address. If anyone knows one for him and/or would like to join me in suing him, let me know

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