Quick Carry Bag Handle / Duped by Chinese
We imported 20ft container of ‘Carry bag handle’ from Shenzhen Silkroad Exported And Imported Co., Ltd through Alibaba website in May 2013 and have been duped. Within a week of trading, product was returned to us citing quality issues and mould inside the packaging. The product was different from the samples we received. Almost entire stock has been returned back to us. We first tried contacting Annie Han at Silkroad but they have stopped responding to our emails. We then contacted Alibaba who took our complaint forward but closed the case as Silkroad is not responding to them also.
Even bigger platforms like Alibaba have not been able to give us constructive help where we can recover from this loss. I am approaching you as International body who will be able to work across borders and make Silkroad accountable for their actions. Pls take appropriate action or direct us so that we can recover our money as we are facing considerable loss which might result in closing down of business.