Qingdao Shensheng Import & Export Co., Ltdpurchase of cotton yarn

We received samples and we tested them, we found the quality is OK.
We asked for PI, the sent their PI Number SS20170407 dated April, 7th, 2017 with total amount of US$ 31'319.00.
We transferred the 30% of the total amount of the PI through their bank details as advised by them of US$ 9'395.00 on April 20th, 2017.
After they sent us a copy of the B/L, (we checked it with the freight forwarder we found it is OK) and after we receive a copy of the legalized documents ( Commercial Invoice and Certificate of Origin), We transferred the remaining 70% of U.S.$ 21'923.00 to same their bank account of :
Hua Xia Bank Qing Dao Branch
account Number: [protected]
After they confirmed the collection of our transfer, they advised us that their factory did a mistake, they exchanged our shipment with other customer shipment from Brazil??
They offered us three options to solve this problem as follows:
1) To wait until they receive our shipment form Brazil and they reship it to Egypt.
2) to ask their factory to reproduce a new order for us
3) to refund the total amount of US$ 31'319.00
We agreed for the refund of total amount, they accordingly sent us what is called Settlement agreement with the total value of US$ 31'319.00 to be signed and stamped by our side, we signed and stamped the settlement agreement and sent it to them on June 29th, 2017.
We sent them many messages through their e
. mail : [protected]@cnshensheng.com to the attention of a lady called Demi, the sales manager, unfortunately there was no any response.
We even tried to call them through their mobiles and telephone numbers, all numbers gave that numbers are our of services.
Their Telephone numbers are :
[protected], [protected], [protected]
if somebody else has experienced same problem and has an any solution or way to reach them to get back our money, he can contact me through my e.mail : [protected]@gmail.com
Mohamed Ismail

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