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Repwest Insurance Company
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Repwest Insurance Company
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39 complaints
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8:41 pm
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Repwest Insurance Company - U-haul storage

June 2,2021 I put a claim from sever water damage to my unit. I had rented in Roswell, NM. So far 3 adjusters from Philadelphia to Nebraska now Arizona. Everything I had in my unit destroyed. I got unit for my things I was taking to Texas to my new home. But 8-10" of rain left me with nothing. Soaking wet. mold electronics destroyed, family heirlooms destroyed. I have been waiting and sent everything that was asked to send in. No response from this ins.co. starting to believe your not an legit company. I am tired of being on hold for 18mins when I call. Then sent to voice mail. I believe with 7 other people that are still waiting on claims just retain attorneys. For they too waiting on response. Better Business has gotten several complaints. Next step Attorney General of the United States. I would like to settle this befor we have to contact them. News Media wants to interview those people who lost their belongings at the Flooding in UHaul Roswell NM.

Desired outcome: To settle damages of property at U-Haul Storage inside at South Main StreetRoswell NM 88203Claim# 02-237-486-2021Patsy Merryman575-317-792906/02/2021 claim reported./filed

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9:48 am
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Repwest Insurance Company - Burglary to storage unit

My unit was broke into bout 2 weeks ago they stole over 8,000 dollars worth of stuff including my customers items I filed police report and filed a claim with repwest my adjuster called me one time and emailed me one time seem like after she received my police report she disappeared I’ve been calling leaving messages and emailing her no response I need my claim to be settled immediately so I can get my business back up and running and pay my customers back

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7:40 pm
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Repwest Insurance Company - car accident with uhaul my car

I filed a claim with your company because i got hit by a uhaul truck and got some damage to my car and i have been leaving messages to the adjuster that was assigned to fix this mishap... (Jeremy Dearking) and i have had very little luck with him. My car has a door that is jammed, a cracked windshield, and a fender that's all messed up, Also my car pulls to that side now so I think the alignment will have to be fixed.

My claim number is 02537722-2022

The accident happened on January 30, 2022 at 5:05pm

Desired outcome: I want my car fixed..I can be reached at 719-217-0921 voice or textMy email is [email protected]

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7:41 am
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Repwest Insurance Company - U haul tow trailer

Hi I am actually just trying to pay the uhaul claim and was instructed to do so thru repwest. This company is very inefficient i never receive callbacks just so I can simply pay. If uhaul finds themselves with low successful collection numbers it’s more than likely due to them using repwest to process the claims. I just want to resolve the issue unbelievable.

Desired outcome: I just want to pay

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11:29 am
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Repwest Insurance Company - Repwest insurance company claim #02515459-2022

I filed a claim on January 19 over a leak in the roof of a storage unit. I had a sealy hybird matters and a king koil mattress ruined as well as mattress protectors a 65 inch samsung quantum dot TV and a part of our bed frame ruined and a few cushions from our love sac couch. The person they sent out to investigate was here for 7 minutes to take pictures and left. They offered me cleaning money for the mattress that are ruined because of the moldy smell and found a like new TV on Amazon and based the price for my TV replacement off that. I have called and emailed my claim adjuster several time as well as her supervisor Jeff and still haven't received a call back yet. This very frustrating.

Desired outcome: I would like me items replaced...

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4:25 pm
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Repwest Insurance Company - Insurance on ubox

Filed a claim back in September 2021 for a broken smart television and fairly new dining set where my table and bench was damaged. The adjuster offered $400 total which obviously I refused. They said someone would visit my house to assess. I immediately agree. It’s been three months since then. I have emailed them over 30 times. They wouldn’t respond. It’s been stressful to keep broken furniture in the house with kids. I let them know this, but they don’t care. I’m considering taking legal advice on this. Had enough.

Desired outcome: Clear my claim amount within one week.

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Repwest Insurance Company - Car accident

My car was hit last year by someone who was driving a U-Haul truck and they have been giving me the runaround about fixing my car and trying to say that they believe it's fraud. My adjuster never answers his phone and sent me an email twice since last year. That's it. Every time I call to speak to the manager and supervisor they don't answer their phone and...

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Repwest Insurance Company - Uhaul rental

I rented a uhaul for 6 hours. Uhaul claimed I had damaged the vehicle. The uhaul claims had a settlement with me. After 4 months geta notice to pay for the same damages with double the charge with no description on the charges. Tried to call no reply. Get a final notice on the claim which shouldnt exist as a claim was settled 4 montjs ago. And the charges without any details is doubled and no contact and a notice saying going to a lawyer or claims agency involved.

Desired outcome: Compensation for harrasment

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Gave a call and submitted documents to prove the case. Got resolved

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Repwest Insurance Company - Burglary, stolen property, claim denied without full investigation

My U-haul storage was burglarized between Nov & Dec 2021, I'm not exactly sure when as I didn't hear anything about my unit being "locked opened, " until 12/27/21 which is over a month after I last accessed it on 11/09/21. On 01/09/22 I put in a claim with Repwest, 01/10/22 I received a voicemail and 2 emails from Jewel Clemente. I called Ms. Clemente back on 01/11/2022, explained the situation and was told what I needed to send in which is the same items in the email, I asked if I can send pictures and was told I can, I asked Ms. Clemente how long will it take to hear anything and was told she didn't have a timeframe until she receives the items for the investigation.
2 days later 1/13/21 I received an email from Ms. Clemente saying my claim was denied because there was no forced entry and "Safestor coverage does not cover loss as a result of theft or mysterious disappearance." My items are not magic and didn't just "mysteriously disappear, " my storage was broken into and my items were stolen, and I didn't even send in my items so Ms. Clemente fake investigation into my claim was not not done correctly, as a one sided investigation isn't thorough investigation.
I last access the unit on 11/9/21, the last time I used the U-haul card and entered the building was 12/19/21 but I didn't go to the unit because I realized I forgot my key and walked right back out; cameras and login entry will show this, if the card shows any dates other than 11/09, and 12/26 of me using the card and entering the building it needs to be questioned since those are the only two dates I accessed the building using the card, on 12/19 I tried to use the card but it was after 11pm and wouldn't work, so I don't know if that will show up on the log. I spoke with someone on 12/09 and 12/20 but no one mentioned that my storage was "locked opened, " and James the GM lied claiming they don't keep records of when the card is used and claimed he couldn't pull it up when I told him to. I made my payments on time, my last payment was made over the phone on 12/9/21, so if I left it "locked opened, " since November as the GM James falsely claimed I did then I would have just taking all my items out, instead of making a payment in November and in December, I made these payments because I trusted that my items were locked up like I left it and safe at the U-haul storage unit, and for Ms. Clemente to lie about investigating my claim in two days without given me time to submit my evidence to her and claim there were no signs of forced entry, and that my items "mysteriously disappeared, " is a slap in the face because it feels like she is indirectly saying I stole my own items and refuse to fully investigate my claim. I am the one who asked James multiple times on 12/27 if there are cameras and if I can see the videos to see who broke into my storage, because I believed there were cameras near my storage unit, I also called U-Haul customer service and spoke with an agent inquiring on if they kept records of when the card is used and demanded James show it to me. If I knew what happened to my items like he and Ms. Clemente are indirectly saying, then I wouldn't have pressed for that information because it would incriminate me, and I'm aware that a false claim is illegal and would get me in trouble but I wanted to prove I had nothing to do with my unit being burglarized and wanted to find out what really happened, and still want to know what really happened. I'm the only one with access to the storage, and the dates I accessed it was 09/09/21 when I first got it, late October I can't remember the exact date, I didn't use the card that day because it was business hours so the doors were opened, 11/09 the last time I went into the storage unit and 12/27 the day I found out my items were stolen. I used the card on 11/09, 12/26, and I tried on 12/19 but it was after 11pm so it didn't work. So Unless Ms. Clemente seen these videos or had access to the lock on the storage unit there is no way she could say there wasn't any force entry and because I paid for the lock I have it so if Ms. Clemente did receive a lock my fingerprints will not be on it because it's not the lock that was used on the storage when I had it, and if she seen the video then that would mean I was lied to when I was told that there are no cameras near my storage unit, which would be suspicious because it's one thing to not show me the video maybe for legal reasons or whatever, but it's a different story to flat out lie about having video of what happened to my storage unit. I was also told that the procedure to inform me that my unit was "locked opened, " wasn't done correctly as I was suppose to have been told the day it was discovered, giving up to the end of that business day to come to the location to resolve it, if I didn't come then the lock would be removed the next day and placed in the unit and a new lock put on, also the person making the call was suppose to have had someone record them at the storage unit showing what they were saying for their protection and to show that it was opened, none of that was done. According to James my unit was left opened since 11/09, this meant by 11/10 he should've called me, and told me but he didn't do that, he didn't leave me a voicemail until 12/08, a month later and I didn't receive it until 12/27, I also spoke to someone on 12/09 and 12/19 and was never told about my storage was "locked opened, " this is why I strongly believe it was an inside job because there was absolutely no reason for the staff to not have followed proper protocols unless one or more of them were involved in the burglary of my storage unit, and yes this was a burglary not a mysterious disappearance. My lock was picked opened and the scratches on it shows it was tampered with. Because of this I want full compensation for my stolen property and I will seek any legal actions I can if I don't receive it, I am hoping it doesn't get that far, but I will pursue it if necessary because I strongly believe this burglary was an inside job, research shows u-haul disc locks are easy to pick open, I was told there are only cameras at the front entrance which means U-haul is falsely advertising to be a safe secure location with cameras strategically placed throughout the building, my claim was not thoroughly investigated, and I am being made to feel like I did something wrong because I trusted this u-haul location. I didn't even get the chance to submit my evidence so how exactly did Ms. Clemente get enough information to investigate the facts and circumstances of my claim involving "disappearance" of items from
my storage unit, and had enough information to make a decision on it under your Safestor Protection. She never contacted me to get all the dates I went to the storage unit, she doesn't know what I look like and didn't ask me to submit identification to her in case there was a video, so how is a one-sided possibly speaking to the GM James who lied to my face and probably the staff at the location a thorough investigation that provided "enough evidence?" They are not going to admit to anything. I am submitting several collages of pictures of the lock, emails, and denial letter from Ms. Clemente.

Desired outcome: Compensation of stolen property, reimbursement for the payment of storage since it was not secure like advertised.

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Update by Kayk8224
Jan 19, 2022 2:25 pm

Ok, I will wait to see what is said and/or done to resolve this issue.

Update by Kayk8224
Jan 18, 2022 10:26 pm

I received notification that my complaint was responded to, however I do not see a response. I have tried to see the response when signed in and out and still it does not show up, so I am not sure of what's going on.

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11:14 am

Repwest Insurance Company - U haul

A uhual truck ran stop sign when I had right of way the driver which I feel look like he'd been drinking said he didnt see me because of the glare from sun. I hired attorney who says repwest is giving the run around. Repwest had a appraisal done and 5000 plus in damages were sustained. My attorney has been asking them for weeks when can we began repairs. It's been over 2 months since accident finally claim specialist advised they are still doing investigation and that they haven't accepted fault yet which is crazy when the iddoit driver is 100 percent at fault. Thank God my kids are ok I substained broken rib which hurt like hell for over a month. I am stuck driving a car which is not safe I hope too hell we go to court cause I will sue the hell out this company if this isn't resolved soon

Desired outcome: Fix my vehicle and pay my hospital bill for me and kids

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7:09 pm

Repwest Insurance Company - Was hit by a uhaul truck and employee

Was hit by a uhaul truck and employee. And they had me get an estimate and then sent over an appraiser which he said we should get a check in 5-6 business days and repwest adjuster just says he'll get back to me but nothing yet he doesn't reply back to me any more. The estimate was for a Lil over$2400 . I just got my car not long before that happened now it looks like crap.

Desired outcome: To pay me for the estimate

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11:56 pm

Repwest Insurance Company - Claim # 02430468-2021

Hello, its almost 30 days when U-Haul truck hit my car while I was filling Gas in my car at Gas Station.
Provided all documents, what Jonathan Warner asked for in the 1st week of Nov, 2021.
Preliminary estimate of repair shop is $ 2402.60. which I sent to Jonathan in the 1st week of Nov, 2021 while Jonathan sent me check of $2051.56. and told me that all over USA, its the cost.

Preliminary estimate is from European Collision center, San Francisco.

it very clear that I been discriminated by your Company as my name is FAROOQ IMAM. otherwise, how openly dishonor the preliminary estimate of car repair shop?

Desired outcome: whatever the total cost of repair as your U-haul truck hit my car while I was taking gas

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Nov 27, 2021 10:23 am

At least u got paid I haven't got any thing and I sent documents also and it was an employee of uhaul in uhaul truck that hit me. How did u get paid so fast? Then they sent over an appraiser after they had me go get an estimate. Did they send an appraiser over to you after you sent them the estimate? Just curious. They need to get right with people for sure

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Repwest Insurance Company - Repwest moving insurance

I recently filed a claim on a mattress that was damaged during a move with rep west. I had receipts to support the new purchase of the mattress less than six months ago and set up by Mattress Firm. I also had pictures supporting the damage that was done during the move. Ultimately the insurance company made contact with the movers and the mover said they did not do the damage and they denied my claim. If they're going to just take the word of the movers who caused the damage, why do they bother having the patrons submit all of this information. It was a waste of money to have their services in place. I also believe it looks bad to have them back and companies like U-Haul because it looks like they are all in cahoots together

Desired outcome: Damages for the mattress

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Repwest Insurance Company - Unethical behavior; payment not received

24 Aug 2021-Break in-two storage units
25 Aug 2021-Notified; I was out of town at the time
30 Aug 2021-Police report

At first, I thought my adjuster was incompetent since he refused to return all my phone calls and emails-weeks have passed.
In addition, I have sent digital "Contact me" forms to the company.
Lastly, I asked to speak to a supervisor; left Jason a message and still no contact from anybody.
This is not the behavior of a reputable company…If this isn't resolved immediately I will contact the authorities.

Desired outcome: My money!

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Repwest Insurance Company - Storage unit at uhaul

On june 16th, 2021 I received a phone call from dan the new store manager of the uhaul cedar brook in berlin, new jersey and was asked if I got all my belongings out of the storage unit.. I am currently in florida and have been since january 2021 because my mother had stage 4 brain cancer and I moved her from jersey to florida to stay with me and put her...

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8:53 pm
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Repwest Insurance Company - Repwest insurance I purchased to cover my household goods

some event occurred during the shipping of my household goods that caused two bicycles in the ubox to become airborne and land on two televisions in the other end of the ubox thus breaking the two tv's. I noticed when opening the ubox the padlock was smashed flat. I had to cut it off with bolt cutters.
I filed a claim and it was denied. Repwest claimed they do not insure for damage caused by "normal shifting of the load". The items in the ubox were packed professionally and wrapped well with pads including the tv's.

Desired outcome: pay for the two televisions.

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6:15 pm

Repwest Insurance Company - Uhaul insurance

Accident happened two weeks ago and my car has still yet to be fixed (or even started). We have reached out numerous times via phone and online contact form with no response. Adjuster came out last Monday and we were told we would hear something by Wednesday, now it's the following Monday and NOTHING. They say phone calls are returned in 24 hours, but that's not the case. Can someone please contact us IMMEDIATELY about our claim? Communication is key and we've received very limited amounts. Most of what we have received has been initiated by us. And please don't come back with the "we tried to contact you" garbage.

Desired outcome: Call us back!!!! Stay in contact.

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Nov 27, 2021 10:23 am

I am in the same boat with you with these people

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2:32 pm
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Repwest Insurance Company - Not returning calls to take care of an issue

I rented a uhaul truck on July 2, 2021. In the process of trying to park off the road I knocked a persons bumper off. I paid for the insurance and was told to file a claim with rep west. I have made several attempts to get in touch with them so the matter can be resolved and these poor patient ppl need it fixed!
I have even tried going to the BBB to get things resolved and there not affiliated with the BBB.

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6:56 pm
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Repwest Insurance Company - Actual claim payment and issues sending payment

Yes claim # 158025 was asked to send as many invoices for my stolen goods, which I did only to be told I was only getting what police assumed payout should be and not seeing my invoices. Waste of time collecting all old receipts and invoices if determined by what police says things are valued at. My clothes and 4 pieces of luggage worth at least 1000. My...

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9:08 pm
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Repwest Insurance Company - Water leak damage in storage unit 071; claim 02253249 unit 071

Hello my name is Pearlie R, I used Repwest insurance company with U haul storage in De Soto Texas, I talk with you on the phone and I was appalled to hear you say to a paying insurance customer that you are not responsible for atmopheric change. Of course you are not responsible for atmospheric change but you are responsible for providing a safe unit that I...

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www.repwest.com
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