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1.3 1595 Reviews

KIA Motors Complaints Summary

107 Resolved
1482 Unresolved
Our verdict: If considering services from KIA Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KIA Motors reviews & complaints 1595

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12:45 pm EDT
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KIA Motors Kia sportage

I purchased a vehicle from kia west coquitlam. Had it approximately a week, the more time went on then more I realized I don't like anything about the vehicle. They have a 30 day return policy supposedly. So I contacted them and told them I was unhappy with the vehicle and didn't like it. That's when I was told I can't return it, I'd have to trade it in which would give me double negative equity. So he basically said just keep the vehicle that you paid over 30 grand for and hate. Keep it for a year then bring it in and get what I want. Gee thanks buddy. What a crock. Don't advertise 30 day returns if you don't intend on honoring it. I also feel like there is something wrong with the vehicle.its shifts very hard and I can feel that sometimgnis not right underneath. I wish I had just stayed with the original dealer I was going to. I will never purchase from these guys again!

Desired outcome: Want them to honor their 30 day return policy so I can get a vehicle I like and that is working properly.

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11:23 am EDT
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KIA Motors Recall on vehicle not able to get repaired.

I have been trying to get the recall on my vehicle checked and/or repaired. The dealership has said there isn't a fix. Also, I can't get them to call me back or speak to me directly. I am retired and this is my only vehicle. The VIN is KNDCB3LCXL5400184. I have called Burt Ogden Kia in Harlingen, TX and Mike Shaw Kia in Corpus Christi, TX due to that is where I purchased the vehicle.

It has been months since I first began trying to rectify the recall.

I am at a loss as to what to do next.

Desired outcome: Repaired or replaced vehicle.

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2:34 pm EDT
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KIA Motors - Kia Niro

We own a Kia Niro (VIN ending number 153073) and we met with a minor rear-ended accident on the 16th of Dec 2023. The car was left with Caliber Collision on the 18th of Dec 2023. They tried fixing the car but there were some error codes they could not calibrate. The car was then moved to Kia 22nd of January 2023 for the dealership Kia west side Katy in...

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12:21 pm EST

KIA Motors My 2021 kia k5

I was just informed that my 2021 kia k5 will need to have the wiring harness replaced due to a corrosion with the connector to the egr value. 1st I feel the dealership is trying to take advantage of me. It is very hard to believe that a car 3 yrs. Old that has been kept in a garage will need the wiring harness replaced. This started with a warning service light. The cost of the repair is 5400.00.

The Vin Number is: 5XXG34J22MG029422 2021 KIA K5 The dealership is Ray Skillman Kia located in Greenwood Indiana.

Claimed loss: Value of the car

Desired outcome: Replace or repair.

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8:49 pm EST
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KIA Motors - 2020 kia sportage sx silver

First driver side mirror started peeling, covered under warranty. Then back spoiler feeling, covered under warranty. Then passenger side peeling, passed 36 month, does not cover. Now the lower part of the back door (also plastic) is dull, and will start peeling soon, talked to kia, sorry passed 36 month, does not cover. Well all painted plastic parts will...

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10:41 am EST
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KIA Motors - Windows

All the windows have just randomly failed down. The last one was my passenger back window on my way to work with it pouring down rain this morning. The first incident was about a year and a half ago, the driver's side window fell, and the window shattered. Took to glass shop and they said regulator needed to be replaced and they put in when they installed...

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4:08 pm EST
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KIA Motors Engine only lasted 58,000 miles

Sadly, I was in an accident fall 2023 and my vehicle was totaled, which I was not at fault at. My vehicle was paid off and I had no plans of purchasing a vehicle anytime soon. Being forced into a decision to purchase I researched and researched what would best fit my needs and had great reviews. I landed on a Kia Sportage after reading it was not unheard of to have some cars reach 200,000. I did not purchase a new vehicle it was used. I have owned the vehicle for 3 months and have put less than 500 miles on it when I started to have problems. The Kia was a 2017 so outside of warranty. Work was done at a Kia shop thinking I would be able to get assistance or Kia would stand by a product they made. I was quoted $15,000 for a new engine. I opened a Kia case number and was told that this was outside of warranty, and it was essentially my issue. No assistance was offered. When asked why Kia wouldn't stand by their product and this engine only had 58,000 miles, I was told on repeat your outside the warranty. I didn't own the car when there was a warranty, I've owned it for 3 months. I'm sure it won't do me any good but I am opening a complaint with Federal Trade Commision. Should this make it to anyone's desk at Kia, feel free to give me a call and let me know why you wont stand behind one of your products that has less than 60,000 miles!

Angie 712.253.5291

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4:04 pm EST

KIA Motors Hatch door

The hatch door on my 2021 kia seltos the struts fail to work and the hatch door falls down after opening and hits people in the head. Only 18000 on my car. I am a senior and do not go alot. Why has the struts on the door stopped working and the repair shop wants over 150.00 to repair when they should be on warrantee. Please advise. Sharlotte Cooper KNDERCAA9M7155213, vin number 541.954.3888

Desired outcome: repair struds on hatch door

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11:36 am EST
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KIA Motors Your website for customer service

https://ksupport.kiausa.com/ConsumerAffairs/Error/OtherError

for days it will not allow me into this site so I can review my complaint over my cars theft and me almost being killed in the process.

Case#[protected]

There is information I have given you I need copies of and your site will not allow me in or anything else. my Lawsuit need all the information I summited to you. The.rim.[protected]@gmail.com

https://youtu.be/Vr6kFUkcr6U

Claimed loss: Case#<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>

Desired outcome: I need my formation and my payment.

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5:20 pm EST
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KIA Motors 2016 Kia Soul EV+

Our car ar broke down almost 7 weeks ago on Jan 12, the dealer could not give us an appointment until Feb 1, 3 weeks later.

The car could not be diagnosed locally so they sent report to Kia America, they also don’t know what the problem is or how to fix it.

I’ve called 4 times (they don’t return calls) and they claimed to have escalated the problem but there still hasn’t been any progress, it’s still “waiting in the queue”.

We have paid over $2500 thus far in rental costs of which only part will be reimbursed about 8 weeks after car has been fixed…theoretically.

This has been both an emotional and financial burden and extremely frustrating. We’ve been without our car for almost 7 weeks now with no information as to when it might be repaired and no loaner car to use in the meantime.

Desired outcome: Car repaired soon and a loaner car until that time

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10:53 pm EST
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KIA Motors - Service and communication

Dropped my car to Trinity Kia Service Department on the 9th of February at 7:45am. I was told by 8:45am on the same day I will have a call back telling me what issues they found. I did not receive a call until 12:45pm that same day. I was told the car needed a new part that will have to be ordered and shipped, and was told 2 weeks wait at the most. I...

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11:39 am EST
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KIA Motors - Kia Roseville CA/ Sales- www.rosevillekia.com

As a returning Kia customer to Roseville Kia, I expected my experience to be a positive one, similar to the last. It was not. The sales team currently functions with the bait and switch, high pressure, too many people involved tactic that has kept me away from dealers, except Roseville Kia, for the past 20 years. We had in writing what we wanted, were...

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1:10 pm EST
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KIA Motors - 2018 Kia Sorento engine recall

Nearly three years ago, I dropped my vehicle off at the Dealership with my recall paperwork. The service manager, at the time, asked if he could keep my vehicle overnight. Of course, I said. I informed him that I used my vehicle for work. He mentioned that he could not give me a vehicle. I informed the Service manager that I was burning 4 quarts every 1,000...

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6:51 pm EST
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KIA Motors - 2019 kia forte

I purchased a brand new 2019 Kia Forte (3KPF24AD8KE037000) from a dealership in Puerto Rico. Now that I live in Texas, I'm facing an issue with the Kia dealership, which is refusing to fulfill a security recall that addresses the anti-theft system of my car. It's unacceptable that Kia is rejecting a US citizen and permanent resident of a US state, denying...

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1:03 pm EST

KIA Motors Paint peeling

Right sliding door,right door, rear lift gate and wind deflector over lift gate.

All paint peeling. Snow White pearl.

David Christopher

1280 Old Oak Circle

Birmingham Al 35235

[protected]

Vin# KNDMB5C19G6192765

Desired outcome: New paint job

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11:14 am EST
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KIA Motors - Peeling paint.

I had bought a 2020 KIA Sportage from University KIA, in Madison, AL in March of 2020. Last February 2023, when washing the vehicle i had noticed that the paint or clear coat was starting to peel off of the side view mirrors. I took it back to the dealer for a warranty complaint, they took some pictures and had me get an estimate. They did fix this issue...

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8:17 pm EST
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KIA Motors Why does Kia's motors have problems after 100000 miles

Was a pround owner of a Kia Cadenza . Bought car with 14000 miles and have never had an issue great looking car drove better than advertised. Until recently when hoses to the radiator started leaking so no problem just replace the hoses and keep driving. Problem was that there was oil in the radiator finding its way in . This car only has 124000 miles on it and runs perfect after taking it to 2 different mechanics the unanimous decision is it needs a rebuilt or new motor which rebuilt there is a possibility that can't find all the parts and to buy a new one would cost in the range of 8000 dollars grant it I can still drive the car and hardly even know its on due to how quiet this engine runs . To find out I gotta give up on this car has prompted me to never buy another Kia product ever.Cause this is a common issue with there engines guess that why the are the only car manufacturers that offer 100000 miles or ten years

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8:15 am EST
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KIA Motors KIA Optima Plug in Hybrid 9/2018 head unit touchscreen

Dear KIA,

I have a KIA Optima 2.0 PHEV SW car (9/2018). It is even under warranty. Suddenly the touchscreen on the head unit started to not working (touch mode) so that I can not reach the menu of the car and I can not download the updates at all.

I got the answer from the dealer/service center that there is only 3 years warranty for the head unit, and I should bear the cost for a change that takes approx. 2000 $.

My problem is, that it concerns not only the audio system, but the entire car menu because the updates for the car can not be reached.

I would like to ask you to make an exception and replace the head unit under warranty.

This car is my third KIA and I would like to buy a fouth one as well, so

I don't want to be disappointed in the brand.

Thank you for your understanding in advance.

Best regards: Edina Hornyik

KIA owner

Claimed loss: $2000

Desired outcome: Please change the head unit free of charge.

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12:15 pm EST
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KIA Motors - Unable to provide parts needed to repair 2024 Kia Sportage

On 10.7.2023, my adult daughter was rearended by another vehicle while she was driving her brand new Sportage 2024. She just graduated college and saved her money to buy what she thought would be a wonderful car. As of today, 1.29.2024, her car has not been fixed. Part number 65511DW070, rear floor pan has been back ordered for 4 months! She continues to...

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11:07 am EST
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KIA Motors customers service suckse

first I made an appointment for 1/25/2024 at Burlington Kia New Jersey. at 11am for a full service I have 144,555 miles on my car. so what ever it needs. I also asked them to look at the locks, when its cold out they do not unlock please do this in the morning so you can see well. With out calling me they decided to due my whole service this morning, well it would have been ok but I have know way to get my car now. I'm outside the deliver area.

This is upsetting because, I have a Disabled daughter hope nothing happens.

You walk into the service area and everyone looks mad no one says Hello I have never been so disgusted in my 20 years of owning a KIA at a service appointment.

Then I need new tires on my car I was one of the very last customers 10 years ago to get free tires for life as long as I own my car. and they are CORRODED and at a number 3. so I'm told your policy is at a # 2 to get new tires. That is unexpectable I'm slipping and no Traction this is unsafe .

I'm telling you right now I WILL NEVER BUY a KIA again... Burlington, NJ Kia has gone down hill ever since after COVID. they changed all the people that Actually gave a crap about there customers. I used to bring Dunkin Donuts and sandwiches for lunch.

I want my New Tires...

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Update by Nichola De Sisto

And YEs I was yelling and Barabra

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KIA Motors In-depth Review

Overview of KIA Motors: KIA Motors is a renowned automobile manufacturer known for its innovative designs and reliable vehicles. With a strong global presence, KIA has established itself as a trusted brand in the automotive industry.

Vehicle Selection and Variety: KIA Motors offers a wide range of vehicles to cater to different customer preferences and needs. From compact cars to SUVs and electric vehicles, their diverse lineup ensures that there is a KIA model for every type of driver.

Quality and Reliability: KIA Motors prioritizes quality and reliability in their vehicles. With rigorous testing and strict quality control measures, KIA ensures that their cars are built to last. Customers can expect a dependable and durable driving experience with KIA vehicles.

Performance and Fuel Efficiency: KIA vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a powerful engine or a fuel-efficient hybrid, KIA offers a range of options that deliver both performance and efficiency.

Safety Features and Ratings: KIA Motors places a strong emphasis on safety, equipping their vehicles with advanced safety features and technologies. With high safety ratings and innovative driver-assistance systems, KIA ensures that their customers can drive with confidence and peace of mind.

Technology and Connectivity: KIA vehicles are equipped with cutting-edge technology and connectivity features. From intuitive infotainment systems to smartphone integration and advanced driver-assistance systems, KIA keeps drivers connected and enhances their driving experience.

Customer Service and Support: KIA Motors is committed to providing excellent customer service and support. With a network of authorized dealerships and service centers, customers can rely on KIA for prompt assistance, maintenance, and repairs.

Pricing and Value for Money: KIA vehicles offer great value for money, providing competitive pricing without compromising on quality and features. With affordable options across their lineup, KIA ensures that customers get the most bang for their buck.

Warranty and Maintenance: KIA Motors offers generous warranty coverage on their vehicles, providing customers with peace of mind and protection against unexpected repairs. Additionally, KIA's maintenance programs and service packages make it convenient for owners to keep their vehicles in top condition.

Environmental Sustainability: KIA Motors is committed to environmental sustainability. With the introduction of electric and hybrid models, KIA aims to reduce carbon emissions and promote eco-friendly driving options.

User Reviews and Testimonials: Customers have praised KIA Motors for their reliable vehicles, excellent customer service, and value for money. Positive user reviews and testimonials highlight the overall satisfaction and positive experiences of KIA owners.

Competitor Comparison: When compared to its competitors, KIA Motors stands out with its wide range of vehicles, strong safety features, and affordable pricing. KIA's commitment to quality and innovation sets it apart from other brands in the market.

Conclusion and Recommendation: Overall, KIA Motors offers a compelling lineup of vehicles that combine quality, reliability, performance, and value for money. With their focus on safety, technology, and customer satisfaction, KIA is a recommended choice for those in search of a dependable and enjoyable driving experience.

How to file a complaint about KIA Motors?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

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KIA Motors contacts

Phone numbers

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Website

www.kia.com

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