Menu
For Business Write a review File a complaint
KIA Motors Customer Service Phone, Email, Contacts

KIA Motors
Reviews and Complaints

www.kia.com

Learn how the rating is calculated

1.3 11 Reviews 1643 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

KIA Motors Reviews 11

ComplaintsBoard
M
8:14 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

KIA Motors - Very unhappy customer of over 15 years and 6 cars

We have owned Kia's for about 15 years now and many members of our family have owned a Kia and have been very happy up until the last 2 years. I have a 2019 Stinger that last year had to have new starter put in it that cost us over 1800 dollars. Then this year the car died on me on a busy road and we had to have it towed on a Sunday to our shop to find it...

Read full review of KIA Motors
ComplaintsBoard
S
10:08 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

KIA Motors - Very disappointed with Kia Carens

Extremely Disappointed with Kia Carens – Major Breakdown in Just 3 Years! I am writing this review to express my deep dissatisfaction with the quality and reliability of Kia Carens. I purchased this car brand new, expecting durability and dependable performance from a reputed brand like Kia. However, my experience has been nothing short of frustrating and...

View 0 more photos
Read full review of KIA Motors
ComplaintsBoard
M
1:12 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

KIA Motors - If I could give it zero I would.

I bought a 2017 kia sportage it had 60,000 miles when I got it. At first it seemed great then I noticed quickly I was running out of oil all of the time. I took it to 5 garages over the course of a year and they all told me kia is notorious for high oil consumption there was nothing they could do. I have had multiple other issues happen because of the oil...

Read full review of KIA Motors
ComplaintsBoard
D
3:08 am EDT
Verified customer This review was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

KIA Motors - Suggestion I would be better off taking my Kia to another service company.

This car has been serviced by Kia Ipswich QLD since new. recently had an issue with the gears, took it to Kia, and the response shocked me. This is what I was told. Have a problem in losing gears on my 2012 Kia Rio. Took it to Kia Ipswich, who ran a diagnostic test, which showed fault P0748, apparently this involved checking the wiring which would take four...

Read full review of KIA Motors and 1 comment
ComplaintsBoard
K
5:02 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

KIA Motors - Will never buy kia again!!

Before the main incident in October 2024, I started noticing several issues with my KIA: -Delayed response to acceleration when at a light. -Tire sensors and crash collision sensors malfunctioning. -Lane assist pulling me off the road or into oncoming traffic. -Intermittent power loss while driving. -Lights not working properly. -High beams failed to...

View 0 more photos
Read full review of KIA Motors
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

KIA Motors Engine only lasted 58,000 miles

Sadly, I was in an accident fall 2023 and my vehicle was totaled, which I was not at fault at. My vehicle was paid off and I had no plans of purchasing a vehicle anytime soon. Being forced into a decision to purchase I researched and researched what would best fit my needs and had great reviews. I landed on a Kia Sportage after reading it was not unheard of to have some cars reach 200,000. I did not purchase a new vehicle it was used. I have owned the vehicle for 3 months and have put less than 500 miles on it when I started to have problems. The Kia was a 2017 so outside of warranty. Work was done at a Kia shop thinking I would be able to get assistance or Kia would stand by a product they made. I was quoted $15,000 for a new engine. I opened a Kia case number and was told that this was outside of warranty, and it was essentially my issue. No assistance was offered. When asked why Kia wouldn't stand by their product and this engine only had 58,000 miles, I was told on repeat your outside the warranty. I didn't own the car when there was a warranty, I've owned it for 3 months. I'm sure it won't do me any good but I am opening a complaint with Federal Trade Commision. Should this make it to anyone's desk at Kia, feel free to give me a call and let me know why you wont stand behind one of your products that has less than 60,000 miles!

Angie 712.253.5291

Recommendation: Don't by KIA!

Read full review of KIA Motors
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

KIA Motors Why does Kia's motors have problems after 100000 miles

Was a pround owner of a Kia Cadenza . Bought car with 14000 miles and have never had an issue great looking car drove better than advertised. Until recently when hoses to the radiator started leaking so no problem just replace the hoses and keep driving. Problem was that there was oil in the radiator finding its way in . This car only has 124000 miles on it and runs perfect after taking it to 2 different mechanics the unanimous decision is it needs a rebuilt or new motor which rebuilt there is a possibility that can't find all the parts and to buy a new one would cost in the range of 8000 dollars grant it I can still drive the car and hardly even know its on due to how quiet this engine runs . To find out I gotta give up on this car has prompted me to never buy another Kia product ever.Cause this is a common issue with there engines guess that why the are the only car manufacturers that offer 100000 miles or ten years

Recommendation: Try a different manufacturer of cars

Read full review of KIA Motors
Hide full review
ComplaintsBoard
N
Verified customer The reviewer confirmed their account using Facebook. Learn more

KIA Motors customers service suckse

first I made an appointment for 1/25/2024 at Burlington Kia New Jersey. at 11am for a full service I have 144,555 miles on my car. so what ever it needs. I also asked them to look at the locks, when its cold out they do not unlock please do this in the morning so you can see well. With out calling me they decided to due my whole service this morning, well it would have been ok but I have know way to get my car now. I'm outside the deliver area.

This is upsetting because, I have a Disabled daughter hope nothing happens.

You walk into the service area and everyone looks mad no one says Hello I have never been so disgusted in my 20 years of owning a KIA at a service appointment.

Then I need new tires on my car I was one of the very last customers 10 years ago to get free tires for life as long as I own my car. and they are CORRODED and at a number 3. so I'm told your policy is at a # 2 to get new tires. That is unexpectable I'm slipping and no Traction this is unsafe .

I'm telling you right now I WILL NEVER BUY a KIA again... Burlington, NJ Kia has gone down hill ever since after COVID. they changed all the people that Actually gave a crap about there customers. I used to bring Dunkin Donuts and sandwiches for lunch.

I want my New Tires...

Recommendation: dont buy from KIA

Read full review of KIA Motors
Update by Nichola De Sisto

And YEs I was yelling and Barabra

Hide full review
ComplaintsBoard
D

KIA Motors Crap crap and more crap

This car is useless, had it for 2 months now the battery is dead, the hands freee doesn't wotk. Kia help line is useless, brand new sportage broke down In helena montana in 37 below weather. Kia help line worthless. Oh just tow it 117 miles? Oh and then what? Then i found that they charged me for a worthless warranty. I tried to ask for a factory rep. Refused to give me that info. The dealer refuses to call back. This car has turned into a nightmare. God I want my Rouge back

Read full review of KIA Motors
Hide full review
ComplaintsBoard
T
Verified customer The reviewer confirmed their account using Google. Learn more

KIA Motors Great customer care

I would like to thank Prisantha from Kia Durban, KE Masinga road, for the great service I received.

I have called three other dealerships and she was the only one that phoned me back in less than 5 min of leaving my number. I have not received any other call backs!

I will going forward make it a point to return to Durban Kia for my services although they are a bit out of my way just because of the service that the branch and their employees extend to their customers.

Keep up the good work Prisantha.

Read full review of KIA Motors and 1 comment
Hide full review
1 comment
Add a comment
D
D
Dbassman
Salem, US
Send a message

I'm on number 4 and I still havent got my call back. Kia is the worst car I have ever bought. The dealer doesn't call back yes its GEE automotive. They refuse to give me the number of the factory representative. Car is 2 months old already worthless battery dead in 37 below helena and kia answer to just tow it 117 miles. Are you kidding

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

KIA Motors KIA XCeed hybrid Iceland

Hi !

I have been living legally in Iceland for over 4 years.

Before deciding to buy a new car, I did a LOT of research and decided to buy a KIA XCeed hybrid (plate number MLH37).

I DECIDED to trust in the QUALITY of KIA and (I HOPED) in the PROFESSIONALISM of ASKJA.IS (for the part of Technical Assistance and Manufacturer's Warranty Insurance for my car).

PLUS, because I have always wanted my cars to run and look IMPECABLE, I have on two occasions bought products for my car from ASKJA (KIA, HONDA and MERCEDES Representative in Iceland).

Because the KIA Connect App installed in my phone showed me a warning regarding the 12V Battery on the car, I made an appointment at KIA/ASKJA to check the car on October 18th, 2023 at 08:00 (photo named KIA_APPOINTMENT)

I showed up on the scheduled appointment with the car in an IMPACABLE condition, and AFTER they checked my car, which lasted about 85 minutes (during which time from the ShowRoom I witnessed the intervention on the car) I found that the inner trunk support was damaged (as seen in the photos named 1, 2, and 3).

I addressed the person at the Office to whom I handed the car key at 08:00, asked him to take note of the damage and his response was INCREDIBLE:

"I DON'T THINK THE DAMAGE IS CAUSED BY ASKJA! HOWEVER, I WILL CHECK THE RECORDINGS AND I WILL CALL YOU TOMORROW”.

The next day (October 19th) I got a call, I was told that: 3 DEVICES WERE PUT IN THE TRUNK, THEY WERE LEFT THERE WHILE THE 12V BATTERY WAS CHARGING, BUT STILL... HE DOES NOT BELIEVE THAT ASKJA WAS THE ONE CAUSING THE DAMAGE.

I have requested the car to be returned to Technical Assistance, have those devices put back in the trunk to be able to verify together IF THE SHAPE OF THESE CORRESPOND TO THE TRACES (THE DAMAGE) PRODUCED IN THE TRUNK.

We were TOTALLY refused (my son and myself).

Therefore, following the refusal above, we went to the Police in Reykjavik / Iceland and filed a complaint against KIA-ASKJA and a Criminal Investigation File has been opened for damage to personal property.

AGAIN,

I chose KIA hoping that through the representative in Iceland I would have QUALITY GUARANTEE.

WHAT DID I GET?!

1. The car was taken from the ASKJA car park and brought into the workshop by the mechanic/technician IN WORKING CLOTHES.

WHERE IN Continental Europe (AT LEAST) when a car is picked up by its representatives (mechanics), BEFORE THAT, the very first thing that’s being done is: on the seat, on the steering wheel and on the place where the feet are placed, A PLASTIC PROTECTION IS PUT ON to avoid the car getting dirty while it’s being driven around the workshop and being checked.

AT KIA/ASKJA ... this DOES NOT MATTER!

What standards are you working to?

2. The tailgate of my car opens from the button included in the tailgate.

The ASKJA mechanic came RIGHT IN AND PULLED THE TAILGATE OPEN, then used (I think) the screwdriver and fiddled with the latch (I THINK ... to keep it open).

On the evening of October 20th, when closing the car, the KIA Connect App showed me the next Alert: 1 for the 12V battery and one for when closing the tailgate (showed in picture 4, 5 and 6).

I repeated 2 times closing/opening it from the button for the warning about closing the tailgate to disappear.

IT’S NOT THE VALUE OF THE DAMAGE that is most important to me, but:

- THE TOTAL UNPROFESSIONALISM,

- THE TOTAL CONTEMPT and DISINTEREST shown in solving the situation, making me feel at the same time DISCRIMINATED, me not being Icelandic.

When I said I would go to the police, the response I got was: ... "DO IT, GO AHEAD! "

I conclude by asking WHETHER KIA Korea or KIA Europe (with Representation in Germany) approves of such BAD ATTITUDE, such LACK OF PROFESSIONALISM, such QUALITY OF INTERVENTION and RESPECT TO THE CUSTOMER... BAD ATTITUDE starting from taking the car from the owner and giving it back.

I wonder IF IT WAS THE RIGHT CHOICE TO BUY A KIA CAR (not because of the quality of the car, but because of WHAT FOLLOWED AFTERWARDS).

I have been a HUGE FAN and owner of ONLY German cars for 13 years.

I have always owned the newest VW Golf models.

My last car in Iceland was a VW Golf 8 GTE hybrid, much more expensive and better equipped than the KIA XCeed.

This fall I decided to make a CHANGE and chose the KIA XCeed.

WAS I WRONG?

Read full review of KIA Motors
View 0 more photos
Hide full review

KIA Motors Complaints 1643

ComplaintsBoard
S
10:52 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Greetings, I am kindly writing to seek for assistance in regard to my vehicle. This vehicle was imported from UK by my late parents in 2019. There seem to be an issue with the hybrid system. A warning sign recently appeared: "check hybrid system, turn off engine". I cannot drive the vehicle as it does not move with the speed. KIA based in Fiji is not able...

Read full review of KIA Motors
ComplaintsBoard
V
1:00 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On the 05th May 2025 I took my precious Kia Picanto for 180 000 KM/s service, my car was in a very perfect condition, running smoothly and loved it, I then took it to KIA Vereeniging for service, was told that my car needed a coolant flush which I authorised and then my clutch cable was adjusted, and then I was told that my clutch cable is not good that I...

Read full review of KIA Motors
ComplaintsBoard
S
3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

purchased car new in oct 2019 and never had an issue until march 2025. check engine light came on but didn't stay on - only shows up on ECU - P0741 for the transmission / torque converter - dealership and warranty co state that it needs a new transmission -ordered on March 11/2025 - as of today, MAY 7, no one has any idea where this transmission is. we were...

Read full review of KIA Motors

Is KIA Motors Legit?

KIA Motors earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds KIA Motors to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, KIA Motors is known for their high standards and safety. If you're thinking about dealing with KIA Motors, it's wise to check how they handle complaints.

We found clear and detailed contact information for KIA Motors. The company provides a physical address, 28 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

KIA Motors has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Kia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Kia.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Kia.com you are considering visiting, which is associated with KIA Motors, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

KIA Motors as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for KIA Motors have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

KIA Motors website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While KIA Motors has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 1643 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
K
4:57 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Had warning indicators for high beams malfunction on 2020 Sportage bought new March 2020 and has 32,000 miles. Took vehicle to Kia Wilmington. Was originally told the battery needed to be replaced. Agreed to battery replacement. Got another call where service person asked if my husband was sitting down. Proceeded to tell him the front camera needed...

View 0 more photos
Read full review of KIA Motors
ComplaintsBoard
K
1:52 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I traded in my car to purchase a 2025 sorrento 3/29/25. A check to pay off my trade in was sent 4/4/25 to the wrong bank! It has been weeks of dodged phone calls, avoidance, and lies telling me that the check was re written and sent overnight to the proper bank for payment, which the payment was delinquent by this time. It wasn't until I came to the dealer...

Read full review of KIA Motors
ComplaintsBoard
B
9:13 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

4/11/25, went to dealership to purchase a vehicle that was online, was told that it was sold the night before (I have heard this before). Sales person very pushy and inpatient with me to lease vehicle. Told him that I drive more than 10,000 miles a year so that would not work for me. More offers and persistence, I absented to signing a lease. I was taken...

Read full review of KIA Motors
ComplaintsBoard
T
3:48 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

2013 Sorento has 82,000 on Saturday april 26 2025 going up a hill the Sorento went into limp mode. code said knock sensor you can hear a rattle knock noise from the motor. I was told these engines were recalled so call Kia dealership they said motor not recalled. This should never happen with we have kept up will all service on the Sorento. So if the engine...

Read full review of KIA Motors
ComplaintsBoard
J
11:55 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a new Kia K4 in February of 2025 at Boardman Ohio, Ken Ganley Kia. At 4000 miles all 4 tires bubbled. first one and then the other 3. I changed the first one, but when the other three bubbled I knew it was a manufacturing problem or perhaps they weren't installed correctly. I called Kia customer service and they sent me to Pireli Tires warranty...

View 0 more photos
Read full review of KIA Motors
ComplaintsBoard
K
12:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased this new car with 13 miles on it on April 1,2025. The week of April 7-12th brakes started with a heavy pulsating when applying brakes after driven several miles. During heavy traffic stop and go conditions made issue much worse making it hard to stop. I called and made appt to be seen. Received appt for April 22. On April 17th I went to pull out...

Read full review of KIA Motors
ComplaintsBoard
R
5:13 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My vehicle recently began shutting down. It was taken to Kia Motors service department and told that the oil is suffering from a situation that was a part of a class action lawsuit where the oil was being rapidly consumed. However, now Kia is saying I need to produce records of my oil changes from 2020 and 2021 to show that wasnt the issue in 2025 despite...

Read full review of KIA Motors and 1 comment
ComplaintsBoard
L
1:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I own a 2018 Kia Soul. The vehicle has 99,250 miles on it. I purchased it used in 2020 from an extremely "reputable" dealership in East Syracuse, NY. This dealership advertises about its impeccable customer service and 200K mile warranty. This was the sole reason I purchased my vehicle through them. At the time of sale, the warranty was explained in...

Read full review of KIA Motors
ComplaintsBoard
H
2:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought Kia Karen 3 years ago. Since I bought front wiper was not working properly. I had to wait to get replacement about 6 months to get a spare part. About a year later, similar problem had arisen again. I booked car service for Kia, through the sale representative I bought the car. I got appointment on 28.3.25 @8 am. I arrived there before 8 am. The...

Read full review of KIA Motors
ComplaintsBoard
M
8:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought a brand new kia Sportage from United Arab Emirates and imported it to Egypt. I asked the agent in Egypt to Activate the warranty but they refused as the car is not from Egypt and they can only provide services. The car is brand new and i need to add it to the warranty and need your support to facilitate the process. Car details U5YPU81BHRL240867

Read full review of KIA Motors
ComplaintsBoard
D
12:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, having trouble with my Rio, loses 1st 2nd and 4th gears intermittently, leaving only 3rd and reverse. If I turn off the engine and run the gear stick between reverse and drive it comes good, could last for hours or minutes, no way to tell. Took it to Rio service Ipswich, where it has been serviced since new.They appeared a bit offhand and suggested I...

Read full review of KIA Motors
ComplaintsBoard
K
3:12 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, There is a person at the kia dealership in penticton who has told me "because she dared contact the head office of kia"... That i'm never allowed to have my car serviced there again! I purchased my car there, the engine died, they charged me $1400. For their engine failure... And did more damage to my car! They disconnected the heated seats, they...

Read full review of KIA Motors
ComplaintsBoard
A
7:32 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello! My car MH01EJ7362 SONET (INDIA) is under warranty & your service center is unable to find the damaged part. My car is with your service center since 4 days & I am not getting any concrete feedback from your service center. It has only been an approx. year & there are issues in the car already. Kindly look into & resolve the issue ASAP or else I ll...

Read full review of KIA Motors
ComplaintsBoard
T
6:31 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dealer stated to contact Kia. We called Kia and they said they would pay for repairs and to take pics of before and after and send in with invoice for reimbursement. I felt unsure that they would pay me back so I decided to get a couple of estimates. I was told by each repair facility that they could not just sand and prep the areas that are peeling because...

View 0 more photos
Read full review of KIA Motors
ComplaintsBoard
J
8:58 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I would like to raise a complaint against your agent at KIA Philippines, Jaya from Service Center at Kia Manila. I raised my concern on my car window defect (Sonet) not opening and brought my car to them for checking on January 6, 2025, at 7:30am. My car is still within its 1-year warranty. However, at around 4:30pm of the same day, I went back to their...

View 0 more photos
Read full review of KIA Motors
ComplaintsBoard
P
4:04 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

KIA Motors 1st Kia Simi Valley Performed Dealer suggested 60,000 Mile service, replace the engine oil or possibly forgot to and gave us the sunshine treatment.

On July 17th, 2024, we took our 2016 Optima in for the 60,000-mile service, at the time the car showed 58,020 miles.

Fast forward to last week to where before a trip we checked the fluid levels to find out that we were almost out of motor oil and that it was dirty. Current mileage is 61,200 miles.

We cannot believe that after 3000 miles we would burn that much oil and have the oil look that old.

We were charged over $350.00 for this service that we believe never happened.

Thank you for your time.
Sandra Evans #75751
[protected]

Confidential Information Hidden: This section contains confidential information visible to verified KIA Motors representatives only. If you are affiliated with KIA Motors, please claim your business to access these details.

Read full review of KIA Motors
Hide full review
ComplaintsBoard
S
9:27 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a Black 2024 Kia Telluride in November of 2023. The front and rear door moldings on driver and passenger side doors have both completely come off. I have been waiting for 5 months for replacements. Each time I speak with my Sales and Service Supervisors, they tell me there is no ETA on these parts at all. I am riding around in a premium luxury...

Read full review of KIA Motors
How to file a complaint about KIA Motors?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

Overview of KIA Motors complaint handling

KIA Motors reviews first appeared on Complaints Board on Dec 21, 2006. The latest review Personal import vehicle - KIA NIRO 2019 was posted on May 21, 2025. The latest complaint Writing a smaller check then I signed was resolved on Mar 13, 2023. KIA Motors has an average consumer rating of 1 stars from 1654 reviews. KIA Motors has resolved 107 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.4
189 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. KIA Motors Contacts

  2. KIA Motors phone numbers
    +1 (877) 542-2886
    +1 (877) 542-2886
    Click up if you have successfully reached KIA Motors by calling +1 (877) 542-2886 phone number 1 1 users reported that they have successfully reached KIA Motors by calling +1 (877) 542-2886 phone number Click down if you have unsuccessfully reached KIA Motors by calling +1 (877) 542-2886 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +1 (877) 542-2886 phone number
    Canada
    131 542
    131 542
    Click up if you have successfully reached KIA Motors by calling 131 542 phone number 21 21 users reported that they have successfully reached KIA Motors by calling 131 542 phone number Click down if you have unsuccessfully reached KIA Motors by calling 131 542 phone number 8 8 users reported that they have UNsuccessfully reached KIA Motors by calling 131 542 phone number
    23%
    Confidence score
    Australia
    8800 301 0880
    8800 301 0880
    Click up if you have successfully reached KIA Motors by calling 8800 301 0880 phone number 8 8 users reported that they have successfully reached KIA Motors by calling 8800 301 0880 phone number Click down if you have unsuccessfully reached KIA Motors by calling 8800 301 0880 phone number 76 76 users reported that they have UNsuccessfully reached KIA Motors by calling 8800 301 0880 phone number
    50%
    Confidence score
    Russia
    1800 888 542
    1800 888 542
    Click up if you have successfully reached KIA Motors by calling 1800 888 542 phone number 1 1 users reported that they have successfully reached KIA Motors by calling 1800 888 542 phone number Click down if you have unsuccessfully reached KIA Motors by calling 1800 888 542 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling 1800 888 542 phone number
    50%
    Confidence score
    Malaysia
    +82 234 641 114
    +82 234 641 114
    Click up if you have successfully reached KIA Motors by calling +82 234 641 114 phone number 27 27 users reported that they have successfully reached KIA Motors by calling +82 234 641 114 phone number Click down if you have unsuccessfully reached KIA Motors by calling +82 234 641 114 phone number 4 4 users reported that they have UNsuccessfully reached KIA Motors by calling +82 234 641 114 phone number
    74%
    Confidence score
    South Korea
    +1 (800) 333-4542
    +1 (800) 333-4542
    Click up if you have successfully reached KIA Motors by calling +1 (800) 333-4542 phone number 2 2 users reported that they have successfully reached KIA Motors by calling +1 (800) 333-4542 phone number Click down if you have unsuccessfully reached KIA Motors by calling +1 (800) 333-4542 phone number 3 3 users reported that they have UNsuccessfully reached KIA Motors by calling +1 (800) 333-4542 phone number
    United States
    +44 333 202 2990
    +44 333 202 2990
    Click up if you have successfully reached KIA Motors by calling +44 333 202 2990 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +44 333 202 2990 phone number Click down if you have unsuccessfully reached KIA Motors by calling +44 333 202 2990 phone number 2 2 users reported that they have UNsuccessfully reached KIA Motors by calling +44 333 202 2990 phone number
    43%
    Confidence score
    United Kingdom
    +353 16 497 493
    +353 16 497 493
    Click up if you have successfully reached KIA Motors by calling +353 16 497 493 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +353 16 497 493 phone number Click down if you have unsuccessfully reached KIA Motors by calling +353 16 497 493 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +353 16 497 493 phone number
    100%
    Confidence score
    Ireland
    +43 800 784 777
    +43 800 784 777
    Click up if you have successfully reached KIA Motors by calling +43 800 784 777 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +43 800 784 777 phone number Click down if you have unsuccessfully reached KIA Motors by calling +43 800 784 777 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +43 800 784 777 phone number
    100%
    Confidence score
    Austria
    +32 27 296 979
    +32 27 296 979
    Click up if you have successfully reached KIA Motors by calling +32 27 296 979 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +32 27 296 979 phone number Click down if you have unsuccessfully reached KIA Motors by calling +32 27 296 979 phone number 2 2 users reported that they have UNsuccessfully reached KIA Motors by calling +32 27 296 979 phone number
    43%
    Confidence score
    Belgium
    +49 800 777 3044
    +49 800 777 3044
    Click up if you have successfully reached KIA Motors by calling +49 800 777 3044 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +49 800 777 3044 phone number Click down if you have unsuccessfully reached KIA Motors by calling +49 800 777 3044 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +49 800 777 3044 phone number
    67%
    Confidence score
    Germany
    +39 848 582 588
    +39 848 582 588
    Click up if you have successfully reached KIA Motors by calling +39 848 582 588 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +39 848 582 588 phone number Click down if you have unsuccessfully reached KIA Motors by calling +39 848 582 588 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +39 848 582 588 phone number
    100%
    Confidence score
    Italy
    +31 888 542 542
    +31 888 542 542
    Click up if you have successfully reached KIA Motors by calling +31 888 542 542 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +31 888 542 542 phone number Click down if you have unsuccessfully reached KIA Motors by calling +31 888 542 542 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +31 888 542 542 phone number
    50%
    Confidence score
    Netherlands
    +47 22 086 153
    +47 22 086 153
    Click up if you have successfully reached KIA Motors by calling +47 22 086 153 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +47 22 086 153 phone number Click down if you have unsuccessfully reached KIA Motors by calling +47 22 086 153 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +47 22 086 153 phone number
    100%
    Confidence score
    Norway
    +34 902 283 285
    +34 902 283 285
    Click up if you have successfully reached KIA Motors by calling +34 902 283 285 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +34 902 283 285 phone number Click down if you have unsuccessfully reached KIA Motors by calling +34 902 283 285 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +34 902 283 285 phone number
    100%
    Confidence score
    Spain
    +46 854 170 536
    +46 854 170 536
    Click up if you have successfully reached KIA Motors by calling +46 854 170 536 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +46 854 170 536 phone number Click down if you have unsuccessfully reached KIA Motors by calling +46 854 170 536 phone number 2 2 users reported that they have UNsuccessfully reached KIA Motors by calling +46 854 170 536 phone number
    20%
    Confidence score
    Sweden
    +41 627 888 899
    +41 627 888 899
    Click up if you have successfully reached KIA Motors by calling +41 627 888 899 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +41 627 888 899 phone number Click down if you have unsuccessfully reached KIA Motors by calling +41 627 888 899 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +41 627 888 899 phone number
    100%
    Confidence score
    Switzerland
    +90 216 656 2600
    +90 216 656 2600
    Click up if you have successfully reached KIA Motors by calling +90 216 656 2600 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +90 216 656 2600 phone number Click down if you have unsuccessfully reached KIA Motors by calling +90 216 656 2600 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +90 216 656 2600 phone number
    100%
    Confidence score
    Turkey
    +86 400 882 2060
    +86 400 882 2060
    Click up if you have successfully reached KIA Motors by calling +86 400 882 2060 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +86 400 882 2060 phone number Click down if you have unsuccessfully reached KIA Motors by calling +86 400 882 2060 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +86 400 882 2060 phone number
    60%
    Confidence score
    China
    +974 44 039 444
    +974 44 039 444
    Click up if you have successfully reached KIA Motors by calling +974 44 039 444 phone number 6 6 users reported that they have successfully reached KIA Motors by calling +974 44 039 444 phone number Click down if you have unsuccessfully reached KIA Motors by calling +974 44 039 444 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +974 44 039 444 phone number
    71%
    Confidence score
    Qatar
    +966 920 014 200
    +966 920 014 200
    Click up if you have successfully reached KIA Motors by calling +966 920 014 200 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +966 920 014 200 phone number Click down if you have unsuccessfully reached KIA Motors by calling +966 920 014 200 phone number 5 5 users reported that they have UNsuccessfully reached KIA Motors by calling +966 920 014 200 phone number
    Saudi Arabia
    +27 117 768 800
    +27 117 768 800
    Click up if you have successfully reached KIA Motors by calling +27 117 768 800 phone number 7 7 users reported that they have successfully reached KIA Motors by calling +27 117 768 800 phone number Click down if you have unsuccessfully reached KIA Motors by calling +27 117 768 800 phone number 5 5 users reported that they have UNsuccessfully reached KIA Motors by calling +27 117 768 800 phone number
    17%
    Confidence score
    South Africa
    +94 112 342 725
    +94 112 342 725
    Click up if you have successfully reached KIA Motors by calling +94 112 342 725 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +94 112 342 725 phone number Click down if you have unsuccessfully reached KIA Motors by calling +94 112 342 725 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +94 112 342 725 phone number
    60%
    Confidence score
    Sri Lanka
    +866 800 868 995
    +866 800 868 995
    Click up if you have successfully reached KIA Motors by calling +866 800 868 995 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +866 800 868 995 phone number Click down if you have unsuccessfully reached KIA Motors by calling +866 800 868 995 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +866 800 868 995 phone number
    100%
    Confidence score
    Taiwan
    +971 800 542 823
    +971 800 542 823
    Click up if you have successfully reached KIA Motors by calling +971 800 542 823 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +971 800 542 823 phone number Click down if you have unsuccessfully reached KIA Motors by calling +971 800 542 823 phone number 2 2 users reported that they have UNsuccessfully reached KIA Motors by calling +971 800 542 823 phone number
    43%
    Confidence score
    UAE
    +84 190 054 5591
    +84 190 054 5591
    Click up if you have successfully reached KIA Motors by calling +84 190 054 5591 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +84 190 054 5591 phone number Click down if you have unsuccessfully reached KIA Motors by calling +84 190 054 5591 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +84 190 054 5591 phone number
    100%
    Confidence score
    Vietnam
    +55 800 771 1011
    +55 800 771 1011
    Click up if you have successfully reached KIA Motors by calling +55 800 771 1011 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +55 800 771 1011 phone number Click down if you have unsuccessfully reached KIA Motors by calling +55 800 771 1011 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +55 800 771 1011 phone number
    50%
    Confidence score
    Brazil
    +52 554 780 0542
    +52 554 780 0542
    Click up if you have successfully reached KIA Motors by calling +52 554 780 0542 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +52 554 780 0542 phone number Click down if you have unsuccessfully reached KIA Motors by calling +52 554 780 0542 phone number 4 4 users reported that they have UNsuccessfully reached KIA Motors by calling +52 554 780 0542 phone number
    Mexico
    More phone numbers
  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 09, 2025
  7. View all KIA Motors contacts
KIA Motors Category
KIA Motors is ranked 4 among 1391 companies in the Car Dealers category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.