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CB Car Dealers KIA Motors Lack of follow up with warranty
KIA Motors

KIA Motors review: Lack of follow up with warranty

J
Author of the review
11:55 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a new Kia K4 in February of 2025 at Boardman Ohio, Ken Ganley Kia. At 4000 miles all 4 tires bubbled. first one and then the other 3. I changed the first one, but when the other three bubbled I knew it was a manufacturing problem or perhaps they weren't installed correctly. I called Kia customer service and they sent me to Pireli Tires warranty dept. Pireli said it is covered under factory workmanship and materials. I called Ken Ganley Kia in Boardman, Ohio and spoke to a salesman, Joe, who informed me that he helped a customer send this form about a month ago because of a bubbled tire. But when I went to schedule with the service dept, they said they could not find a form for factory workmanship and that Imust have hit a pothole. They refused to do anything. I am considering contacting the attorney general but hoping you will help first. A pothole would not cause all the tires to bubble and the dealer would not even help at all. For safety reasons, I had to go buy new tires asap. I tried getting an appointment at the Kia dealer in Hermitage PA but they wouldn't take me till May 12. We are a family of Kia. My mother and grandfather have Kias. I need your help to have justice here. The dealer also did not submit the paperwork for th plate and I am driving with an expired temporary plate. If you look on the BBB site, there are similar complaints. I am enclosing some photos but I have kept all the tires and can send more photos if needed.

Desired outcome: upon providing receipts for the new tires and photos of the old, I want reimbursed for the tires. If I had had an accident, it would have been a mess.

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