KIA Motors

Nearly three years ago, I dropped my vehicle off at the Dealership with my recall paperwork. The service manager, at the time, asked if he could keep my vehicle overnight. Of course, I said. I informed him that I used my vehicle for work. He mentioned that he could not give me a vehicle. I informed the Service manager that I was burning 4 quarts every 1,000 miles. He asserted that he has to keep the car overnight and I would have to figure out how to get to work. I left. I attempted the same drop off attempt again. I am not sure of the dates; It is definitely in the computer system. Time went on and my vacation came up. I decided to drop the car off the third time. At this point, there was a new Service Manager. He was very friendly. I explained everything to the Service Manager.

He mentioned that he would have given me a vehicle to drive during the overnight test. At this point, he asked how man miles I had. I wasn't sure at the time. I went to the vehicle to check the mileage and it was a little over 100,00 miles. I gave him the number and he said it was out of warranty. Now I am stuck paying for a broke vehicle.

I purchased a brand new 2019 Kia Forte (3KPF24AD8KE037000)

from a dealership in Puerto Rico. Now that I live in Texas, I'm facing an issue with the Kia dealership, which is refusing to fulfill a security recall that addresses the anti-theft system of my car. It's unacceptable that Kia is rejecting a US citizen and permanent resident of a US state, denying me the proper updates and services that ensure the security of my vehicle on US roads.

I trusted Kia to take care of me and my vehicle, but now I'm left with no insurance for my car until this update is completed. It's their responsibility to fulfill court rulings and settlements, and I'm not asking for anything more or less than what's needed. It's outrageous that I'm being advised to ship my car back to Puerto Rico to get the update, and when I tried to seek help from customer service, the representative hung up on me.

I will not stand for this. My next steps are to contact the Better Business Bureau, NHTSA, and any local agency that can help me. Kia must take responsibility for their negligence and provide me with the services I need to ensure my vehicle's safety on US roads.

Right sliding door,right door, rear lift gate and wind deflector over lift gate.

All paint peeling. Snow White pearl.

David Christopher

1280 Old Oak Circle

Birmingham Al 35235

[protected]

Vin# KNDMB5C19G6192765

Dear KIA,

I have a KIA Optima 2.0 PHEV SW car (9/2018). It is even under warranty. Suddenly the touchscreen on the head unit started to not working (touch mode) so that I can not reach the menu of the car and I can not download the updates at all.

I got the answer from the dealer/service center that there is only 3 years warranty for the head unit, and I should bear the cost for a change that takes approx. 2000 $.

My problem is, that it concerns not only the audio system, but the entire car menu because the updates for the car can not be reached.

I would like to ask you to make an exception and replace the head unit under warranty.

This car is my third KIA and I would like to buy a fouth one as well, so

I don't want to be disappointed in the brand.

Thank you for your understanding in advance.

Best regards: Edina Hornyik

KIA owner

On 10.7.2023, my adult daughter was rearended by another vehicle while she was driving her brand new Sportage 2024. She just graduated college and saved her money to buy what she thought would be a wonderful car. As of today, 1.29.2024, her car has not been fixed. Part number 65511DW070, rear floor pan has been back ordered for 4 months! She continues to have to use a rental and we have called Kia Customer service at least 3 X and they said there is nothing we can do (case # [protected]). I have asked if I can go down to West Point Georgia to pick one up... because we all know that they are currently manufacturing them locally. I was denied because those floor pans have been spoken for... (Which means they have enough for new cars, but they can't spare one for my daughter's car... A car which she continues to be making Kia payments every month and is unable to drive.) Nobody has answered me. I attempted to call corporate office in California, and no one picks up the phone. We are stuck with a car that we cannot drive and it's Kias fault and they continue to make money off my 24-year-old daughter!

I called Kia about the Paint coming off my Sorento and was told to provide pictures of before and repair, Proof of ownership/purchase, and proof of payment for the repairs. I was told a customer care team would review and make a determination of the possibility of reimbursement. I did this and paid $1875. After submitting the information, I waited for about 10 days. I finally got a reply. They denied my claim based on the vehicle being out of warranty! Why was I not advised of this before I spent the Money! They knew it was out of warranty and it would not be covered! I should have been told this before I spent $1900 I didn't really have on a problem they are very well aware of!

Automatic Emergency Braking
Passenger Side Air Bag
Smart Cruise Control System
Forward Collision Warning
Lane Departure Warning System
attached Picture of all the features that stopped working on this vehicle.
Head lights blinked on occasion and others all stopped working at the same time which makes the vehicle unsafe to drive.

Took it into the dealer and they replaced the SOP Module due to code B10055, ACU communication error tested and found module not communicating with vehicle. To replace this part it costs me 925.50 + additional $200 for initial diagnosis. This part did absolutely nothing to fix the problems I was having. Out $1125.00

After replacing this part they ran another coding and found that the ODS mat has internal short causing failure of variant coding. This part will cost an additional $3,287 to fix. Looked online and noticed that Kia has safety Recall (SC175) for [protected] Kia Sedona for the Front Passenger Seat Occupant Detection System (ODS) Harness which is the exact same part that my Kia Sorrento needs and falls in the same year built. My 2017 Kia Sorrento has only 56,000 miles on it.

Kia Dealership supposedly fixed the CCS Headlights Flicker Failure which was a separate recall which was a multifunction switch but this did not fix the other sensors.

I have a 2016 Kia Optima and at the moment they are being held up with duct tape. When the first window broke my wife took it to the dealer to get fixed. A service tech used some kind of tape to hold window up until repaired. The service manager call with a estimate of around $2500 to repair. The tape they used to hold window up took a quarter size chunk of paint off the drivers side door. When my wife returned to dealership to show them that the tape had removed some paint the service tech complained that he would have to fix the paint removal out of his pocket which I find that hard to believe. Since the first window will not stay up, we now have 3 window that have to be taped to stay up. I have found numerous complaints about the window regulators and a copy of a Technical Service Bulletin from Kia about this issue and affected VIN numbers. I also found a number of class action lawsuits regarding the same issue which I plan on contacting that Firm to be included if I can not get this issue resolved. Look forward to your response before any further action is needed.

I purchased a 2016 Kia Optima Hybrid on 03-04-22.
A used car with 87000 miles on it.
I have a loan which is now at 15,500 approximately
Now the Hybrid engine is gone as well as a transmission. Both at the same time
The dealership service department now wants 24,00 in parts alone
the car is not worth that much and I am still paying on the loan
There is no way these parts of the engine would both go out at the same time.
I am paying on a loan on a car that I cannot use and cannot afford.
I am at a loss to find another way to fix this problem as I cannot afford a second loan equal to a whole new car.
I am seeking a solution to assist with this so I can get another vehicle as I feel this is unfair and not right

A few days I go I was driving my car and it started making a noise that is similar to a diesel truck engine. I proceeded to get on the free way where my car was hesitant to shift to the correct gear. I switched it over to manual as my car is a dual transmission and when I did it was in 3rd gear and my rpm’s were reading 65mph. At this point I almost got hit by semi truck with a trailer. I got off at the next exit. I called my dad and he told me to park the car until he got home from work. My dad called his mechanic who looked at it and told my dad to have me call Kia Motors because it was the bearings in the engine. I have seen that there has been recalls for that part but my vehicle has not been included in that recall. I could have lost my life or been very hurt due to the fact that my car stalled at wouldn’t reach the right speed. I thank God that I didn’t but now my car is not drive able and I’m not able to get to my appointments and things I need done.

If you drive over the recognised speed limit a series of tones is heard, not just once but ongoing. This can be disabled but resets itself each time the car is turned off. Additionally, disabling it also removes other information that assists with driving safely.

It is particularly annoying when the vehicle gets the actual speed limit wrong.

Can just the warning tone be turned off permanently?

On November 14 I was informed that my 2014 Cadenza has a problem that requires a recall. A short circuit could cause an engine fire. I was told to not park my car anywhere near another car or a building. I have been waiting a month and half without the use of my car, as driving it is discouraged as IT MAY BLOW UP. A month and a half? Are you kidding? I have been without my car for six weeks waiting for KIA to get their [censored] together and fix my car. "We're waiting for the part" is a lame excuse. FIX MY CAR SO I CAN DRIVE IT.

I unfortunately had a deer run out in front of my 2019 KIA Sorento and it went into the body shop (Third Generation Auto Body Nesconset NY [protected]) for repairs and one of the items is on backorder. The part in question is P/N: 86510-C6510 has been on backorder since 12/7 and finally shipped from KIA Corporate in South Korea on 12/14. The dealer that handled the transaction, Generation Kia Bohemia NY, totally messed this up by not communicating with the auto body shop and my vehicle has sat idle for nearly 3 weeks. Now it has to wait for the part to arrive, either by air or sea, to get shipped to the auto body and them painted and put on my vehicle. I have been without my vehicle since November 28 and it looks like I'll be without it for another month. (Assuming the part is coming by sea). i found the exact OEM part at KIAPARTSNOW.com but evidently I have to wait for the part to come from Seoul South Korea when the actual part is sitting in California. I've lost a considerable amount of time for apparently no reason what so ever. Very frustrating to say the least. I want KIA to pay Monthly payment since it has been sitting idle for over a month and would like a good explanation as to why the part that I found, an OEM part mind you, isn't good enough that I have to wait weeks for it and I get screwed in the end. I passed my 30 day rental period through insurance and still I have nothing. I really want answers now as someone, other than myself, should have to pay for these delays

I have a 2021 KIA K5 GT. The infotainment system has been dying over the last few months. It seems that the W-Fi connection is disconnecting at random and in some certain locations. The system screen will go blank and it will come back saying trying to connect and then fail. Can not connect with CarPlay, just to mention some of the different screens I will see. I have talked to Verizon and I am using an Apple Iphone 13 and they didn't find any trouble with the phone, they even did a factory reset without any change. I will be having the Infotainment system changed out at my local KIA dealer here in Yuma, AZ. I also head from the service department that KIA has a lot of these systems that have failed in the K5 GT, maybe it's time to look into this matter and maybe issue a recall for this system. We had a 2014 Sorento, that had a full system that included navigation, SiriusXM, Hands Free Phone and it worked GREAT, this system sucks.

This is my 4th attempt in getting KIA Connect feature looked into and resolved. Not sure what more I have to do to get a service representative to give me a call to a go through the problem. I attempt to make changes to the Curfew Settings and save those changes. The changes do not take effect and return to the defaults settings. Every time I reported the issue I receive a reply email that states the following - "Hello, sorry for taking so long to respond we have been in touch with back end team and they are advising that your issue has been resolved. Please try and let us know if it is not". I report back to the correspondence that the issue was not corrected with screenshots highlighting the problem. There is no return reply that the compliant has been looked into further or resolved and the ticket is closed. Please advise.

2016 Kia Sorento, has been burning oil for a very long time, this car has only been serviced at a KIA dealship for years, they never could find the leak. Now car is showing a code of P0303 engine failure. We own 2 KIA Sorento and our duaghter also ownes one. Both of the 2016 use a lot of oil with the dealship never being able to find any issues. Now I have one undriveable because of an engine failure code. I have searched the internet to find this is a common problem in the 2016 Kia sorento. I just dont understand with this being a common problem how a dealship or the company has no done nothing about this. I now have one with engine failure and one that is currently using oil. I need some advise since all my cars are KIA's.

12/1/2023 at Kia of Frisco in Texas [protected]

Set up an appointment for my Kia Stinger 2022. Light on the front passenger side that lights up the feet went out. Understandable I first order the part or at least that is what I thought. Even got two messages on text too about how the part came in. Last Text was this past Saturday 26NOV2023. So I set up an appointment for the following Saturday at 2:20 pm and it was confirmed. I show up and the service employee says he cannot find the part nor who ordered it. He runs around for 20-30 minutes and tells me he cannot find it. So I tell him lets order it again and give me some paperwork so I can have a paper trail. I am US army vet and was an SGT and know that when it comes to Equipment you need to have a paper trail. So I got the paperwork and now waiting on it. This is the third time I have come to Kia of Frisco in Texas and it has been a nightmare. I am a fan of Kia and I love my Kia stinger. I am of Korean descent and have pride in it. I am also a veteran and have experience managing soldiers. I yelped my experience, and I got a message to contact the service manager. I call him and of course goes straight to voicemail. Then when I get there and I ask to talk to the manager he is not there. There needs to be some accountability. I still need to get my remote start fix but dreading dealing with them again. I am going to try another Kia to see if the service department is better. I have done service in North Carolina for my Kia in the past and it was a far better experience. Please do something about this because this tarnishes the car brand. Ya'll need people who have some pride and responsibility!