Backordered parts
I unfortunately had a deer run out in front of my 2019 KIA Sorento and it went into the body shop (Third Generation Auto Body Nesconset NY [protected]) for repairs and one of the items is on backorder. The part in question is P/N: 86510-C6510 has been on backorder since 12/7 and finally shipped from KIA Corporate in South Korea on 12/14. The dealer that...
Read full review of KIA MotorsInfotainment system
I have a 2021 KIA K5 GT. The infotainment system has been dying over the last few months. It seems that the W-Fi connection is disconnecting at random and in some certain locations. The system screen will go blank and it will come back saying trying to connect and then fail. Can not connect with CarPlay, just to mention some of the different screens I will see. I have talked to Verizon and I am using an Apple Iphone 13 and they didn't find any trouble with the phone, they even did a factory reset without any change. I will be having the Infotainment system changed out at my local KIA dealer here in Yuma, AZ. I also head from the service department that KIA has a lot of these systems that have failed in the K5 GT, maybe it's time to look into this matter and maybe issue a recall for this system. We had a 2014 Sorento, that had a full system that included navigation, SiriusXM, Hands Free Phone and it worked GREAT, this system sucks.
Desired outcome: I want this problem to be taken care or replaced with a more reliable system. When you loose navigation or hands free phone call drops, this is not what consumers want.
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Unable to make changes in "Curfew Alerts" in Car Zone - Old Ticket Closed, Never Resolved - Ticket Claim [protected]
This is my 4th attempt in getting KIA Connect feature looked into and resolved. Not sure what more I have to do to get a service representative to give me a call to a go through the problem. I attempt to make changes to the Curfew Settings and save those changes. The changes do not take effect and return to the defaults settings. Every time I reported the issue I receive a reply email that states the following - "Hello, sorry for taking so long to respond we have been in touch with back end team and they are advising that your issue has been resolved. Please try and let us know if it is not". I report back to the correspondence that the issue was not corrected with screenshots highlighting the problem. There is no return reply that the compliant has been looked into further or resolved and the ticket is closed. Please advise.
Claimed loss: Loss of use of feature. The Trial Period is about to expire. If this is something that cannot be solved, why would I invest into the subscription service that does not cover a feature that I want to implement?
Desired outcome: Correct/Resolve the issue.
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![KIA Motors - Unable to make changes in "Curfew Alerts" in Car Zone - Old Ticket Closed, Never Resolved - Ticket Claim [protected] - Photo 1](/images/complaint/full/1924991/1702132254245853517.png "KIA Motors - Unable to make changes in \"Curfew Alerts\" in Car Zone - Old Ticket Closed, Never Resolved - Ticket Claim [protected] - Photo 1")
![KIA Motors - Unable to make changes in "Curfew Alerts" in Car Zone - Old Ticket Closed, Never Resolved - Ticket Claim [protected] - Photo 2](/images/complaint/full/1924991/1702132254326229281.png "KIA Motors - Unable to make changes in \"Curfew Alerts\" in Car Zone - Old Ticket Closed, Never Resolved - Ticket Claim [protected] - Photo 2")
![KIA Motors - Unable to make changes in "Curfew Alerts" in Car Zone - Old Ticket Closed, Never Resolved - Ticket Claim [protected] - Photo 3](/images/complaint/full/1924991/170213225462508334.png "KIA Motors - Unable to make changes in \"Curfew Alerts\" in Car Zone - Old Ticket Closed, Never Resolved - Ticket Claim [protected] - Photo 3")
![KIA Motors - Unable to make changes in "Curfew Alerts" in Car Zone - Old Ticket Closed, Never Resolved - Ticket Claim [protected] - Photo 4](/images/complaint/full/1924991/1702132254746593988.png "KIA Motors - Unable to make changes in \"Curfew Alerts\" in Car Zone - Old Ticket Closed, Never Resolved - Ticket Claim [protected] - Photo 4")
Car Pros Kia of Huntington Beach
Went to Car Pros KIA Huntington Beach, struct a deal. On buying a vehicle, finance guy say we can only lease you because of your credit after a year or two you have option to buy, agreed upon trade in, agreed upon purchase price for the vehicle that I already paid off$26,861 having surgery next day, we decided wait, on the vehicle, just got home after...
Oil loss and engine failure
2016 Kia Sorento, has been burning oil for a very long time, this car has only been serviced at a KIA dealship for years, they never could find the leak. Now car is showing a code of P0303 engine failure. We own 2 KIA Sorento and our duaghter also ownes one. Both of the 2016 use a lot of oil with the dealship never being able to find any issues. Now I have one undriveable because of an engine failure code. I have searched the internet to find this is a common problem in the 2016 Kia sorento. I just dont understand with this being a common problem how a dealship or the company has no done nothing about this. I now have one with engine failure and one that is currently using oil. I need some advise since all my cars are KIA's.
Service/warranty fix/kia of frisco
12/1/2023 at Kia of Frisco in Texas [protected] Set up an appointment for my Kia Stinger 2022. Light on the front passenger side that lights up the feet went out. Understandable I first order the part or at least that is what I thought. Even got two messages on text too about how the part came in. Last Text was this past Saturday 26NOV2023. So I set up...
Read full review of KIA MotorsCar full service
To whom it may concern It is with great disappointment that I am writing this complain email instead of a compliment email. We purchased our Kia Ria on the 1st July 2022 and in this one year we have visited he kia office more than we should have regarding numerous different faults. WINDOWS -1st it was windows control access not functioning properly we...
Read full review of KIA Motorsmy 2020 kia rio has been in ALM KIA South service department scence 09/28/23 and the issue with the car has not been resolved.
The vehicle (2020 kia rio vin # 3kpa24ad1le28954) was toed to alm kia south september 28 2023. The first diagnosis was to replace the throttle body which had just been replaced along with the fuel pump. When that did not work, they applied for warranty to repair timing. 11/4 the timing cvvt was replaced, and still code. 11/13 - 11/15 electric control unit,
Replaced ecm still code.
Claimed loss: over 2 months without vehicle
Desired outcome: repair or replace engine!Daniel Hamdaniel.l.[protected]@gmail.com770-367-5131
Kia will not return my vehicle after taking it for recall.
On October 11, 2023, Kia sent a flatbed to my home at 122 Tristram Dr, Bozeman, MT 59718, to pick up my 2023 Kia Seltos (with approx. 1,200 miles on it), due to a recall regarding the electronic controller for the ISG oil pump assembly. My vehicle was taken to the nearest Kia dealership which is in Billings, MT, approx. 166 miles from my home. On October...
Read full review of KIA Motors2019 Kia Sorento JUNK
I have had my Kia sorento since August 2022. My husband was in a rear end wreck in September of 2022. The insurance company attemped to fix it instead of totalling it out. The person who hit us was going 60 MPH. The air bags never went off. This car has never been the same since. I have had it at the body shop for over 6 months to get fixed and I have had...
Complain against local dealer - bulgaria
Hello team, I'm writing to you because I'm having a major problem with your local dealer in Bulgaria. I've sent an email to spare parts requesting an offer for the original rim for my Sportage model 2013 AWD petrol fuel, as well as the size of my existing tire and rims for that tire. However, the salesman was impolite and unprofessional, often repeating...
bad costumer services
I'm deeply dissatisfied with my 2022 Kia Forte GT (12,000 miles) facing a second drained battery. Despite seeking help, the dealership turned me away, offering no immediate solutions. Kia's service quality has drastically declined, and the absence of Spanish assistance compounds the issue. I requested alternative transportation, denied despite a perfectly usable car. This challenges Kia's reliability. I question the effectiveness of the warranty and contemplate invoking Florida's Lemon Law. Urgently address these concerns and restore the service quality associated with the Kia brand.
Warranty issue/poor customer service
I began calling Aloha Kia in July 2023 regarding the delamination of my entertainment system. It would sporadically act up as far as the sreen going blank, loosing connection etc. I again called in August 2023 and each time was told someone would call me back. In September I called two more times being told the same thing. When I asked for the Manager I wa...
Read full review of KIA MotorsPrice gouging for knock sensor repair of 2017 kia optima
Daughter needed knock sensor replaced and dealership charged her $1700. From doing some research, typical costs (parts and labor) should have been $250-300. Daughter is a single Mom and Dealership took advantage of her knowing she had to have her vehicle repaired asap. I would like to contact the Better Business Bureau but thought I should contact Kia first to see if Kia can provide at least partial reimbursement for this exorbitant cost.
Desired outcome: Partial reimbursement of repair cost.
warranty null and void
I purchased a new 2020 Kia Rio January 30th 2021in Manta, Ecuador from the local Kia dealer. On August 14 2023 I returned to the dealership to schedule an appointment to have them look at problems I was having with the transmission. The technician asked where my car had been serviced and I stated only oil changes had been performed and at a local mechanic. He immediately stated my warranty was no good because oil wasn't changed at dealership and quoted prices for said diagnostics to be performed. I was under the impression this was a factory warranty. Me nor anyone in my family will be exposed to such bait and switch tactics by Kia ever again.
Desired outcome: In January 2024 I will buy a new SUV. I like the Sorrento but not without warranty as the dealership is no where close to where I live. I don't have a desired outcome. I have a Hyundai dealer close by.
2016 kia sorento engine
in March 2023, engine light came on giving us codes. In April 2023, we took the car to Hendrick Kia in North Carolina and discovered that the following: HEAVY ENGINE REPLACE INTAKE CAM, ALL 4 CVVT'S, TWO TIMING CHAINS, TWO TIMING TENSIONERS 4,507.96 AND INSPECT FOR ANY ADDITIONAL DAMAGE ON REMOVAL All items replaced and vehicle seemed to be better. On...
Read full review of KIA MotorsRecall
Hello, My name is Cynthia Conner. A proud owner of a 2019 Kia Soul with 69,000 miles on it! I dropped my kia off by tow truck on 9/'01/2023. While I was driving back to work my car suddenly stopped accelerating. I pulled over and nothing flashed on my dash as to why my car wasn't moving. She was able to go into reverse but not going forward. I was told...
Read full review of KIA MotorsTire service
I called for roadside through my kia service contract, for a tow to Kia for service with tire couldn't drive. Call this morning at 8 am roadside didn't show up until 2pm, then I was told it would take 2 hours to get one new tire put on my 2023 Kia KZ , with less then 11000 miles bought from kia at Carson. This is unacceptable, no empathy or any concession for the inconvenience. The worse, every time I come for service it's always the same issue- make me not want to buy another kia ever. Today date is Oct 30 2023
Desired outcome: I want to be compensated for the new tire I bought based on the inconvience
Motor/transmission replaced / purchasing a car
Several years ago I bought a 2014 Kia Sorento. I loved the car. Recently the engine needed to be replaced and your company replaced the engine at no charge. I opted to buy new belts and coils at a cost to me at your dealership so I would have everything new. Two weeks after the engine was replaced, the transmission went out. The service dept. told me I...
Read full review of KIA MotorsKia seltos
My vehicle with registration number DL10CP8286 get serviced at Sparsh Kia Moti Nagar Delhi-110015 on 22-10-2023. In the service wheel balancing and alignment was also done for which they charged me Rs.1450/- but when I drove the vehicle very next day I find out that the alignment is still out for which I send them the video right then only on the service...
Read full review of KIA Motors
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