KIA Motors
Reviews and Complaints

Hello, my name is faisal al shehri, form jeddah - I am a customer at your beloved company since 2012, my complaint is about the neglect of kia aljabr in jeddah - saudi arabia. I bought a vehicle (sorento) 2015 through the bank of (national commercial bank) the (Ncb) bank bought the car (sorento) car on october 6 - 2015 cash payment. Kia aljabr in jeddah - saudi arabia 1- has promised me that I will receive my vehicle (sorento) 2015 within 20 days but they stalled me up to 26 days now! I go to work by rented car which costs me 2500 saudi riyals for the hole delayed period. 2- they have lost the custom card for my sorento 2015, how could this happen! This is a highly respected company I am really angry with them. I did not receive me new sorento 2015. That's why I seek your help please do something about this neglect effective immediately. Please contact me as soon as possible best regards/ faisal al shehri my email / [protected]@hotmail.com my address/ jeddah - saudi arabia my phone number/ (+966) [protected]

Greetings, I would like to start by stating that I have been a loyal customer of Kia for just over the past three years. My wife and I purchased our first vehicle together in 2013, it was a Kia Soul EX+. We had enjoyed our experience for the most part and went back to purchase another vehicle a couple years later. Our second purchase was a 2014 Kia Optima EX Luxury. Both vehicles I purchased from Kia West in Coquitlam. Just this past week I noticed that the rear driver side tire was a little deflated and came to have the nitrogen topped up for the tires. This is a free service that they provide their customers. Unfortunately when I drove off the lot I noticed my car shaking when I drove it. I called them and spoke with Andrew who dealt with me when I dropped my car off. He did not accept any responsibility or could explain any reason as to what was happening with my vehicle. I asked to speak with the service manager and they called me later that evening. I spoke with Dan about this situation and he asked me to bring it in to get checked out. I told him that I would bring it and he could drive it to see what's going on with it. The next morning after dropping my son off at school I came straight to the dealership and met with Dan who drove it. When Dan got in the car he began driving towards the exit of the lot and within 20 seconds of driving he said that he knew exactly what it was. He said it was a bent rim and brought it back to get put on the car lift. He showed us the tire and there was no bent rim however the tire appeared to be warped. When he was showing us the car he was extremely defensive and insisted that one of the employees couldn't have done this and that it could have happened from driving over a pot hole or something. So lets summarize, I drive to drop car off with no problems just want a little top up for my tires, leave dealership and car shakes the entire drive back. I had a lot of running around to do before picking up my son from school so I could not just turn around at the time. Dan it wasn't their fault basically and there was nothing that he could do. After speaking with various managers whom didn't show and interest or compassion towards the situation at all we came across Ted the GM of this location who said that he would knock a hundred dollars off the service bill to get the tire replaced (I was told that they don't make this tire anymore so they recommended replacing the pair). I didn't think was fair at all as the car was in their care when damage was done to the tire. I offered to pay for the second tire so they could replace the damaged one and have a matching pair. What I was requesting was not unreasonable and only wanted to be made equal where I was shorted, also a little respect along the way. I cannot describe how disappointing it is as a customer to receive service like this. The only people I came in contact with that seemed to care about our situation was Jason (service adviser) and Trevor (Sales manager)

When I decided to buy out my lease I had to ascertain a title. Due to the finance agreement the title was to be sent to CA DMV to transfer my title to a CA title from NJ. Not only did Kia not change the title to a finance title but they lost it in its entirety and decided not to say anything to me despite having called for months. This was in the end of 2014. Finally in July of 2015 they admit to losing the title and are requesting a duplicate title that was sent out July 3rd. The application was filled out incorrectly so the title was rejected, and at this point I now have an expired registration! They do not send the corrected form in until August 20th, and then the payment until September 23rd! From that point I decided to focus my efforts with the DMV because all Kia has to offer is incompetence. From that I finally get an agent that is willing to talk to Kia directly over the phone to correct it asap but Kia refuses to call anyone even though they have been misleading me around for over 10 months now. So, I have her call them which she is willing to do (safe to say dealing with the DMV is much more helpful than Kia and we all know how the DMV is.) Kia has declined making any phone calls to sort this out, as well as not helping with car rental or garaging the unregistered vehicle that I cannot drive but still pay for! Customer service is deplorable as well as their policies and levels of service. I had bought 2 cars from them and I must say that is the 1st and last time I ever buy a Kia or Hyundai. For a mediocre car it is not worth it and even if it was a better vehicle it wouldn't matter being that you cannot legally operate it.

On July 25th my steering wheel locked up and I could not move it. I called the dealer who said to turn it hard but I could not turn it at all. They told me to call roadside assistance who immediately came out. I asked the man to try and turn and he was able (There should be a warning that if you are older you may not be able to turn hard) so I called the roadside assistance back who informed me to submit the bill. I could have had it towed and covered but they assured me to send to them and it would be covered. I took the less expensive option and did not have it towed. The bill was 52.75 and they returned it to me saying the car wasn't towed. They should get their stories straight. BAD customer service. Rude people. DON"T USE THIS SERVICE. DON'T BY A KIA unless you are young and strong.

Took my vehicle into Carson KIA on thursday august 20, 2015 after it didn't pass the smog check and said on the report that it was a sensor problem. On friday we got a called for luis the mechanic at kia saying that they can't fix it that they will have a technician from kia come to take a look at the vehicle on monday. I called on monday i called spoke to luis he said they will take vehicle and it will be reset i asked what is wrong with my car he said nothing is wrong with it. Will i get something in writing he said their is nothing wrong that is how long it will take. I said ok. Not happy with the way he talked to me i called customer support spoke to terry explained her my concerns she tooked my information and said she will call and will call me back. She called me back sameday when she called back she was talking to me very rude saying that my engine light was on and it needs to be reset she explained me everything i understood i answer her that my light was never on she said at one point it was and know they have to reset it other wise if i want i can pick up my car and do it my self i said they never explained me anything and why is she been rude to me she also said that its not under guarantee i never said anything about not paying. I will never go back to kia this will be my last one

For whom it may concern,

KIA Motors Egypt is the worst service you will receive regarding KIA Cars. if you are in Egypt do not buy KIA because of the service you will receive after purchasing this car.

I've been driving my KIA RIO 2013 car until I've reached the 60, 000 KM and then the multiplication control in the steering wheel went down and completely broke and not functioning like before, i went to EIT service they told it is our responsibility and please wait we will import this peace from Korea or Dubai and then we will call you within 10 days to be able to come visit us again and install it.

They didn't respond to my problem till now about 4 month passed and still nothing happened !.

I SOLD the CAR and i will never do it again and buy KIA from Egypt.

My daughter a kia picanto 2012 from a second hand with 27000km guarantee period upto april 2015.
The car was purchased in september 2014 and immdiately after that we came across that if the car is not used for a period of 2 to 3 days the battery goes completely dead. I am sorry that service centers in israel have not solved the problem and i am being told that kia picanto has this fault which i am very surprised to get such answers from professionals!.

I have purchased a brand new kia sportage at the end of december 2014 at kia rooderport. - we also took extras for the car...
When we drove off of kia... I had realized my hand bag was wet... However didnt realise what the problem was... It turned out day 3 car was back at kia in order to look at aircon leaking into the car...
I have since then been driving back and forth to kia rooderport every week and second week in order to drop off and collect my car. My car only came back working once... And it didnt last long at all... And its now back with them again. This was after they stated they fitted a new aircon system twice now apparently.

Kia is costing me alot of money going back and forth as well as for the time I have to take off of work.
Kia has each time wanted me to return their loan vehicles because they needed them so much leaving me with a faulty vehicle again and again.

Long story short

My car is once again with them and now they want to charge me just under 6500zar to fix my car's aircon...
I honestly believe this is totally unacceptable and unprofessional from their behalf as the vehicle had various aircon issues already from the beginning.

I have contacted kia headoffice and so far not heard from them either.

Ii am literally at whits end right now as I feel done in by the dealership and feel bullied by the services manager in order to pay up and return their loan car.
This is utterly unfair to me as a customer... Was soo looking forward to having my beautiful sportage... However never imagined I would get one with faulty features. The worse is the dealer not owning up to it and not fixing it up...

Dear Sir,
Recently my car on off unable to start and the check engine lights up once I press the start button and step on the break. Some times the break fees very hard and the car unble to start .I have to rlease hand break and pull the hand break again and repeat and the car able to start.

Based on the forum regarding this Kia Forte car common problem, this is due to break switch ( i do not know whether my car is having this common issue) My question is if this is the Kia Forte common issue, why not make a racall and change for them rather waiting the users to complain as this will tarnish the image/confident for those who buy Kia cars . The Kia cars unable to see well in Malaysia were mainly due to confident and parts reliabilty. The Kia car is a good car but need a reliable and responsible service center to back up.
Kindly advise whether this swtich is under warranty and where i can change / replace it for free as I do not want people looking at me (oh Kia car unable to start ) unable to start the car for nothing wrong with the car.
Thank you
Regards

Siew TL
[protected] .

i would like to complain regarding my car battery. I have bought this car since 7 April 2014 and my battery was died 3 March 2015 in the half road make me very inconvenience, when i need to claim the battery at jb kia jj service centre the staff was told me my battery cannot be claim because i have over 20k mileage. I never know got this such thing over mileage cannot claim and no one tell me at all when i bought this car. And my mileage also just 21k over a bit of the mileage. I was so angry when i heard this. One year warranty meaning one year how come not over 20k mileage so funny and stupid. If not over 20k thats mean i only can drive not more than 55km per day. Can someone tell how yo drive not more than 55km per day in the city? I want to claim the battery back i dont care. Otherwise i will go to the shop and keep requesting and i wont recommend my friends to buy Kia. Pls take action to report to naon HQ let them know my issue. Thanks

I took my car for 60000 km service on 16 January 2015. I asked them to have a look at a shudder on my brakes. When I collected the car they told me they don't have brake pads in stock and will phone me when it is there. It is now nearly four weeks later and I am still waiting for their call and still driving with this unsafe brakes.

They should have fixed the brakes the day I took the car there.

I have a 2009 kia borrego that has had two engines filled with sludge and kia denied my warranty. I bought a kia for its warranty and told I dont have one. Im holding it in my hand yet they say I dont have one. How can a company lie about a warranty and sell cars that ate made cheap. The engine design or however it runs the engine is faulty. I have taken good maintenance of my vehicle and should not need a 3rd engine in a 2009 vehicle.

I Bev Seaward Roussou rented a vehicle with Discount on the day of 01/13/2015 r.a. [protected]. Being with a handicap pass and having no spare in vehicle driving home January 18, 2015 from Calgary and turning left from 566 and something was wrong and stopped and sure enough there was a flat tire. Having to call a tow truck to get the kia car to be pick up to be taking back to the dealership in Calgary and me left walking, but the tow truck was kind enough to take me to my home for a charge of 75.00 and then leaving my belongings in the kia car and having to have someone take to the tow truck residesidence has cost me km and gas as well. This has become a night mare. I have become a victim of another incident of a accident. Who is going to cover my cost considering I had road side assistance and full coverage on my insurance. Being told there is no spare due to save cost of less gas where is the safety of the driver and the passenger! With heart issues, diabetic, sever sleep apnea, and asthma. I also have a bill of 75.00 to the tow truck to get home and the stress of get my cousin to the airport the next day. I also had missed my pills for the evening due to the fact I wasn't at home to take them.

very bad service from the manager at kia welkom motor services department I had to take my car for its 90 000Km service and for some reason some on the dates for my service plan was incorrect so they stated that my service plan expired and I need to pay for the service myself I tried to explain to the manager that this is not possible but he just told me that's the way it is and started the make his own excuses he did not even try to help me to seek out what the problem was. I had to sort it out myself with liquid capital and I did the problem was resoled but I just want to make this complaint regarding the service the manager give me he did try in any way or effort to help me and that not the way a manager is suppose to be his there to give people the best client service as possible but his giving Kia welkom a reel bad name at this point I don't even want to do business with any kia motors ever wil by a new kar from any other dealer but not from kia motors there service is very bad and don't care about their client I am very unhappy in the past I have also had problem with them this was not the first time

we purchased our third unit of the KIA K2700 light weight pick-up in October of 2014 as the vehicles have performed well for our business. on 29th of December 2014 the vehicle started loosing power on the road and stalled. we towed it to a safe parking awaiting Marshall's East Africa ltd the local distributor in Nairobi Kenya to resume work on 5th January 2015 as they were closed over Christmas holidays. we took in the car chassis # KNESGX71LE7814239 and engine # J2673441 to their service center on 5th Jan 2015 morning, they called us in the afternoon with a quotation amounting Ksh 50, 634.23 approximately US$ 570.00 being the cost of supplying and fitting a new Clutch assembly system as the original one had failed at 1735 kilometers ( 1, 085 miles) and their 100, 000 kms (62, 500 miles) or 3 year warranty would not cover stating user negligence. they would not consider that we have 9 vehicles in total of which 3 are the KIA K2700 being handled by seasoned drivers . we M/s House Wife's Paradise ltd are a 15 year old company and have been giving priority to purchasing KIA vehicles whenever possible. we believe that the clutch failing at merely 1735 kms is a manufacturing defect

I have a 2014 KIA Sorento that has paint chips all over it. I even have some on the roof. I took it back to the dealer and they are saying it is paint chips. I am wondering how you get paint chips on the roof? The dealer did paint the hood for me as that was really bad over 50+ chips. The hood seems to be holding up much better then the factory paint job. Because of this it is safe to say that KIA does have a paint issue going on and needs to take responsibility for it. I took my SUV to a none bias auto repair shop. They stated the paint is water base paint and is painted on very thin. For this reason the paint will easily chip and fade. So far KIA is not taking responsibility for this but the dealers are trying to help some. But only if you have a fairly new vehicle and are considered a good customer. I do appreciate what the dealer did but feel that KIA needs to do a Recall and correct the paint issue on all KIA vehicles. I have attached pictures. The pink dots is the location of the chips that I could find easily in a 30 minute time frame.

Good Day

I’ll start from the beginning to give you an overview of the trouble I’ve experienced
from day 1 after I purchased a brand new Kia 1.6 EX Cerato Hatchback with Kia Motors Cape Town.

After sales with this branch was completely putrid for lack of a better word. I have the
e-mails to prove it. They didn’t know their products; how the car works; I had to keep
calling after them. Getting no feedback or any form of contact unless I made a noise.
I waited almost 2 months for my Satnav manual and other stuff that needed to be added.
And because I kept e-mailing them to a point where I was so upset. The Sales agent who
sold me the car – Neo Sebape and His Manager Grant Fredericks called me a child and
threatened me in writing that they would report me to the police for harassment. I then
took this further.

See attached mails pertaining to interaction with Kia Cape Town and Fiona Mtshali –
the Customer Care Manager JHB – she also called me during this time, and I have
included her in my current mails of my other complaints. You will see the correspondence
with myself and the Cape Town Branch Manager – Ghaziem Enous.

All I can say is Pathetic doesn’t even cut it.

I then contacted JC at your Tygervalley branch as I wanted to change branches
due to the putrid service I received with the Cape Town Branch. Hoping that
things would change.

Little did I know it would continue….

On the 17th/10/2014 I took my car into Kia Stikland Service Branch to check for a
noise that was not there before. I was not sure where it was coming from and
was concerned as the car is significantly quiet - stationary and while driving.

I was very impressed with their welcome and how they booked my car in.
The agent said they would be in contact. I booked my car in before 8:00 am on the
17/10/14. At 12:15pm the agent contacted me to inform me that my car was taken
in for inspection. He said he would be in contact with me later the afternoon regarding
the findings.

I reside in Rondebosch East and made a consertive effort to drive my car all the way
to stikland which is quite a distance. Just so that I did not have to deal with cape town
branch and because tokai branch did not have an opening for me soonest.

By 16:15 on the 17/10/14 I kept calling stikland service branch to get hold of the agent
(Brendan/Brandon) as I had provided both my mobile and home number when I booked
my car in. The switchboard kept telling me the agent was busy and would get back to me.
I asked what time they closed, I was informed @ 17:30. Bearing in mind that I needed to
travel from Rondebosch East to Stikland to get my car. The agent eventually calls me on
my landline saying he could not get through to me on my mobile – so why didn’t he try my
landline then?

He then informed me there’s nothing wrong with the car but my tyres are feathered.
I was not happy it was a brand new 6 month old car! When I asked him when I can come
get my car and that I did inform him the morning that I reside in rondebosch east he
sounded puzzled, but the details were on the booking form. He then politely said well
we closing @ 17:30 so you can get your car tomorrow between 9am and 12pm.
Never mind that I had plans that evening, his tone was that he was not interested.
I went off at him…..

I then called JC telling him what had happened. He then had Roy call me. Roy
apologised but the damage had already been done and my nightmare of Kia’s service
was starting all over again despite me changing branches. I also wanted to know how a
Brand new 6 month old car could have feathered tyres? I wanted my car, I wanted
an explanation I wanted it fixed. Roy then explained but I was not happy as it wasn’t
logic in terms of the tyres after 6 months to be feathered? Really? This happens after
3-4 years if the tyres are of a good quality. Roy couldn’t really do anything and
eventually offered to come in @8:00am the next day Saturday 18/10/14 as I was livid
and needed my car. The next day I went to fetch my car and he explained the
feathering again. And again my argument is:

Feathering starts after 3-4 years not after 6 months for a SUPPOSEDLY BRAND NEW CAR.

Roy then assisted me in taking pictures and dealing with the manufacturer
who came back with the mailer –
subject - RE: NOT HAPPY !: NEXEN TYRES - CA824613 (attached).

I am really upset and am seriously thinking of trading in my car. I cannot deal with
Kia and all that has happened in a space of 6 months.

The tyres are of an inferior quality, that is bottom line. And I want the problem
fixed as this is Kia’s / the Manufacturer and whoever installed the damn tyres!

I am now driving a 6 month old brand new car that sounds like its broken it
makes a very loud for lack of a better word “whoop whoop” and more sound.
Which was not the case when I purchased the car. I have to drive with the
music loud just to avoid the sound!. And if someone drives in my car they
ask me if the shocks are worn or the wheel bearings!

I am not happy and want a solution to my problem as soon as possible.

I have also logged this with CPA, my references are :

Ticket: REF#[134223]
Ticket: REF#[134216]
Ticket: REF#[134234]
Ticket: REF#[134244]
Ticket: REF#[134271]

I look forward to your reply and feedback from yourself, JC & Fiona.

Roy was the only one who had the decency to mail me back even
though he knew right now that Kia is in the line of fire and I am not a
Happy Customer once again!

Kia Sucks dont ever buy their cars, according to them they sell you a car with the tyres separately. Even though you buy a whole car. Any reputable car dealership like Audi, Mercedes or even VW would not treat first time customers like this. CAll Kia SA and they point blank refuse to help you. You have to go to the Ombudsman as for as they concerned. Useless useless company Kia is!

VERY DISAPPOINTED.

I bought a new Kia Rio Tec in May 2014. The reason for my purchase was that I wanted better fuel consumption. I drove a 2L Honda Accord then. I was told that the Rio would give me consumption of between 6 and 7 litres per 100 km. I am a Broker and drive around a lot. In Town I battle to get 450km from the 45 litre tank. My wife also made enquiries and brochures was send to her indicating the consumption. We also had adds on our local radio station that implied how light the Kia Rio is on Fuel. This is not the case and I think it is false advertising and I also think that I was misled when I asked about the fuel consumption. My vehicle was in the workshop 3 times and nothing changed. The salesman tells me that it is not supposed to be so heavy on fuel. The last time when the vehicle was in the workshop, I got stats on Fuel consumption from the Workshop, but this was not given to me when I bought the vehicle. I am upset, because in my eyes The Accord was a much better car, but I needed better fuel consumption and that is not happening now. Many emails was sent and I complained from the beginning, but my problem is not solved. I want Kia to take this vehicle back and refund my deposit based on the fact that the wrong information was given to me.