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I brought my kia sorento into the dealership for a check engine light onseptember 19 2024. It was determined that I had engine failure. It is november 15th and the vehicle is still sitting at the dealership. This is a 2023 leased vehicle. All I get is lip service they tried several different things to fix the vehicle. Nothing has worked. They have no loaner cars. All they say is we have to listen to the engineers. I should be a priority. This vehicle only has 37000 miles on it.
Claimed loss: so far I lost 2 months off my 36 month lease
Desired outcome: I want to be reimbursed on my lease for 2 months so far since I feel this is a breach of contract
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Indefinitely having to wait for the leasing of a 2023 vehicle due to engine failure is simply out of the question. Find a supervisor or a manager and explain your situation to them. Place a demand for either written timelines for the repair or a replacement and escalate the issue to Kia Corporation while citing your warranty. Strike for some form of compensation for the prolonging downtimes and urge them to provide you with a loaner. If the issue goes unresolved without any mention, find your local consumer protection services and open a formal complaint.